ComplaintsforProfessional Placement Services, LLC
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Complaint Details
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Initial Complaint
10/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have received a number of calls from ************ which is Professional Placement Services. I gave them information over a year ago due to someone using my landline phone number as a contact. I had no idea who the person was that they were asking to speak with. The calls stopped for a short time but have started back up again.Business response
10/12/2023
In review, it does appear that we are trying to reach a different party. I have removed the phone number and also added it to our never call list. Please contact us if you have any other problems or concerns.Customer response
10/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I didn't know I was to reply, I am satisfied with no further contact. Thank you!
Regards,
***********************Initial Complaint
10/02/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********************* I do not have a contract with Professional Placement Services, LLC. They did not provide me with the original contract as requested.Business response
10/12/2023
In review of your account, it does not appear that you have ever contacted our office asking for any paperwork regarding this debt. Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. We have a Business Associate Agreement to do so. We would be happy to send out any requested paperwork. It appears you did not list a full address in your complaint, please contact us to verify your current address and we will send out any requested documents. Our phone# is ************.Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. PROFESSIONAL PLACEMENT S Acct # ***************I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.Business response
09/21/2023
Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. If your feel this account is fraudulent, please contact AAH at ************ and they will start a fraud investigation.Initial Complaint
08/28/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********************* I do not have a contract with Proffesional Placement S, they did not provide me with the original contract as I requested.Business response
09/08/2023
Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. Due to this, we are an agent of AAH and have a Business Associate Agreement to do so. An initial notice was sent to your home address in Sept 2021 with no indication of mail return from the post office. PPS shows no record of receiving a request for any paperwork associated with this debt. I have put in a request to my administration team to send you out any paperwork associated with the debt. After you review the information that will be sent to you, you can contact us at ************ if you have further questionsInitial Complaint
07/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for the debt with ******************* I do not have a contract with Professional Placement Services, LLC. They did not provide me with the original contract as I requested.Business response
07/31/2023
Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. An initial notice was sent to your home address in June 2022 and a 2nd notice in April 2023 with no indication of mail return from the post office. A conversation took place in Feb 2023 and a settlement was discussed with one of our representatives. There was no request by phone or mail for any paperwork associated with this debt. However, PPS did recently receive notice of a credit bureau dispute that you put in on this account around the same time this complaint was filed. In response to the credit bureau dispute, my administrative team has sent out the paperwork associated with this debt on 7/19/23 to your home address. After you review the information sent, you can contact us at ************ if you have further questions.Initial Complaint
07/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ADVOCATE HEALTH CARE. I do not have a contract with PROFESSIONAL PLACEMENT S. They did not provide me with the original contract as requested.Business response
07/21/2023
In review of the account detail and discussion with the original creditor, Professional Placement Services will send a deletion out on this account to the credit bureau reporting agencies. If you need further assistance, please contact us at ************.Initial Complaint
06/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Advocate health care, I do not have a contract with Professional Placement Services, LLC, they did not provide me with the original contract as requestedBusiness response
07/07/2023
Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. An initial notice was sent to your home address in April 2022 with no indication of mail return from the post office. It does not appear that we have received any phone calls or mail from you in regards to requesting any paperwork associated with this debt. However, PPS did recently receive notice of a credit bureau dispute that you put in on this account around the same time that this complaint was filed. In response to the credit bureau dispute, my administrative team has sent out the paperwork associated with this debt on 6/30/23 to your home address. After you review the information sent, you can contact us at ************ if you have further questions.Initial Complaint
06/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for the debt with ********************* I do not have a contract with Professional Placement Services, LLC; they did not provide me with the original contract as requested.Business response
07/07/2023
Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. An initial notice was sent to your home address in Dec 2022 with no indication of mail return from the post office. It does not appear that we have received any phone calls or mail from you in regards to requesting any paperwork associated with this debt. However, PPS did recently receive notice of a credit bureau dispute that you put in on this account around the same time that this complaint was filed. In response to the credit bureau dispute, my administrative team has sent out the paperwork associated with this debt on 6/29/23 to your home address. After you review the information sent, you can contact us at ************ if you have further questions.Initial Complaint
04/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for the debt Tri City. I do not have a contract with Professional placement Services they did not provide me with original application like I asked.Business response
04/07/2023
Professional Placement Services (PPS) is hired by Tri ****************** to collect on debt that is owed to them. In review of your account, I do not see that you requested any validation paperwork. I do show that you spoke to someone in my office on 3/28/23 and asked for a settlement on the account. All of these settlements need to be approved by ************** Our representative advised you that we would seek our client's approval and get back to you when we had an answer. PPS got a response back from ************* on 3/29/23 and our representative has been trying to reach you at your phone number to discuss what was approved. I will have our administration staff send out the validation paperwork at this time. Please contact our office at ************ to discuss the response that we received back from Tri City.Customer response
04/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed response here.] Hi, as I reviewed over this and realized that even though the business stated they had spoken with me, I just want to let them know that that was definitely not me. I have had my identity stolen in some years back, please delete account from my account. Thanks.
Regards,
******* ******Business response
04/11/2023
You have stated that it was not you that we spoke to on 3/28/23 and you were not the person asking for a settlement on this account. PPS has review the account history and the call from that day. The caller stated her name as ******* ****** and verified the date of birth on file associated with the account. The conversation revolved around paying this account by paying in full or settling in full in order to get this deleted from the credit file. This was an inbound call from the phone number ending ************************************************************ your complaint and when our representative asked if the phone number ending **** was the best number to reach you at, the response was that this was the 'perfect number to reach me at'. In your response, you also stated that your identity was stolen a few years back. If you have any details on when that took place or have a police report to show when that was reported, please forward that information to us for review. The validation paperwork has also been sent out to your home address so you should see that in a few days. If you would like to speak to someone in our office, please call ************ for assistance.Initial Complaint
03/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
April 6, 2022. I am not reliable for this account. I want this account deleted. It's not my account.Business response
03/23/2023
Professional Placement Services (PPS) is hired by Advocate Aurora Health (AAH) to collect on debt that is owed to them. In your comments, you mention the date of April 6, 2022. This is the date that the account was placed with PPS. The services provided by AAH were prior to the date that it was listed in our office. You also mention that the account is not yours. If you feel like there is some type of fraud situation that has occurred, you can contact AAH at ************ to have a fraud investigation started. But due to the new rules that go into effect later this month surrounding medical debt on credit reports, PPS will send a request to the credit reporting agencies to have this removed. If you have questions, please call us at ************.
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Customer Complaints Summary
51 total complaints in the last 3 years.
8 complaints closed in the last 12 months.