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Find a Location

Herslof Opticians has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Herslof Opticians

      12000 W. Carmen Ave. Milwaukee, WI 53225

    • Herslof Opticians

      2315 N. Lake Dr. Milwaukee, WI 53211

    • Herslof Opticians

      2000 E. Layton Ave. Suite 110 Milwaukee, WI 53235

    • Herslof Opticians

      Mayfair Mall 2500 N. Mayfair Rd. Milwaukee, WI 53226

    • Herslof Opticians

      3631 W. Oklahoma Ave. Milwaukee, WI 53215

    Business ProfileforHerslof Opticians

    Contact Lenses
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers optical sales and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Herslof Opticians has 28 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Herslof Opticians

        12000 W. Carmen Ave. Milwaukee, WI 53225

      • Herslof Opticians

        2315 N. Lake Dr. Milwaukee, WI 53211

      • Herslof Opticians

        2000 E. Layton Ave. Suite 110 Milwaukee, WI 53235

      • Herslof Opticians

        Mayfair Mall 2500 N. Mayfair Rd. Milwaukee, WI 53226

      • Herslof Opticians

        3631 W. Oklahoma Ave. Milwaukee, WI 53215

      Location of This Business
      12000 W. Carmen Ave., Milwaukee, WI 53225
      BBB File Opened:
      3/1/1945
      Years in Business:
      79
      Business Started:
      1/31/1945
      Business Incorporated:
      12/17/1956
      Type of Entity:
      Corporation
      Alternate Business Name
      • Herslof Optical
      Business Management
      • Mr. Harry Herslof, President
      • Ms. Vicki Dickmon
      • Ms. Lynn Quandt, Retail Manager
      Contact Information

      Principal

      • Mr. Harry Herslof, President

      Customer Contact

      • Mr. Harry Herslof, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I initially filed a complaint about a month or so ago about this issue, so I'm not gonna enter all of that information. As follow up, ***** from Herslof, finally responded to me (i thought it could've been because u contacted her about the problem) called me last Friday, 02/09/24. After about a 15 minute conversation we came to a resolution, so thought. I wasn't thrilled with the idea, but i agreed to pay an additional $35 that would include a NEW eye exam and contact lens trial. She said she had already talked with a co-worker about this and was going to have her call me to set up the appointment. Now it's one week later and nobody has called.To me it's pretty clear their customer service *****, is filled with hot air and no follow thru. Which brings me back to completely solving this ongoing headache by them issuing a full refund in the amount of $140.00. I believe that's the price, but I can verify the price if needed.

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kim P

      1 star

      02/07/2024

      I have detailed dates, names, times of phone calls, etc. But until I'm questioned further, I'll be using approximate dates/ times.It started as an eye exam and puchase of new glasses and frames at herlof opticians located at ** ** **** **, ******************. My exam was early October, October 11 I believe. At that the lady who works there asked if I was interested in contact lenses. I said, I want to give it a try. I also explained to her that I had lasik surgery about 25 years prior, so wearing contacts after that amount of time would be like the first ever and that it'll take a while to get used to. Fastforward, I completed the additional tests and paid the additional $ for the contact lenses. When all was said and done, I paid all services in full. The lady said my glasses AND contacts would be in 3-4 weeks. Cool. I believe it was late Oct or early November when I received a message saying my glasses arrived. Great! It was a matter of days that I picked them up and had she tweaked them a bit to fit better. So far, so good. Until early January the lady called to tell me that they FINALLY arrived. Within a couple of days, I went to pick them up. I thought she might ask me to put them in to see how they felt, but instead she handed me 2 small packages that each contained 1 lens. I asked about a trial size solution or lens holder. She reluctantly gave me a promo pack, but saidthey were only meant for new customers. Wth! Anyhow as my credit card was being processed, she again stated she couldn't believe how long it took the manufacture to get them there. It didn't bother me until she stated that the entire process isn't supposed to last more than 90 days. I think the 90 day period would've been the third week of January. I explained to the lady that I was just starting a new job and I needed more time for the trial. At this point I have made 4 phone calls and left messages so we can come to a resolution. I want my $ back. I asked for a longer trial, no response.

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