Business Profile

Dentist

Dental Associates

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Complaints

This profile includes complaints for Dental Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In ability to forward claims to insurance, leading to potential collections. I have contacted their billing department 8 times and their insurance verification department. Each time I was told the account was updated and claims would be properly processed. Its nearly 5 months later and they still havent sent 2024 claims to insurance.
Business Response
Date: 04/16/2025
Please see attached response.
Customer Answer
Date: 04/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Dental Associates multiple times about a refund of my money. It had to go through my insurance company , which it did and now it is run around. No answers on anything. 3 visits in January 2025. Jan 3, 25 insurance paid in full. Jan 15, 25 insurance paid none it was not covered. I owe $152.00 for that. Jan 30, 25 one tooth extraction and insurance paid all but $16.10 I owe. On Jan 15, 25 I paid dental associates $460.50 via charge card. So my math says they owe me on refund $292.40. I would like my money refunded.
Business Response
Date: 03/31/2025
Please see attached.
Initial Complaint
Date:03/12/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date if service 3.25.24 for my son. Was informed Dental Associates requested authorization from my insurance and there would be no out of pocket expense. Spoke with my insurance, on 12.10.24 was informed Dental Associates never requested an authorization from them.12.10.24 requested to file a complaint regarding the above as they are now not allowing my children to be scheduled for their monthly orthodontic care due to this outstanding balance for the service that occurred on 3.25.24 in the amount of $726.00. Dental Associates has acknowledged their staff did not request authorization from my insurance company, however has not resolved the issue at hand. I have never received any follow up from Dental Associates regarding the compliant I filed. Instead, I received an email on 2.27.25 regarding the outstanding balance. In an effort to resolve this concern, considering Dental Associates has provided me false information at the time of service, which both my insurance company and their office has confirmed, therefore this outstanding balance is not my responsibility.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On my visits from April 23rd, 2024 and October 29th, 2024 I was told I needed to make an upfront payment of $120 or I would be denied care. Although I have insurance I was told they couldnt process my insurance because of an error in my date of birth & that I had to pay out of pocket until this issue was resolved. Now that my date of birth has been resolved I am told I cannot have my money refunded because they have no record of my out of pocket payments. I have proof of receipt and even with this proof of receipt I am told there is no credit of me making these two payments. This is self contradictory because if Im being told at the front desk before my visit that I will be denied care unless I pay $120 ************* have record of me being seen in these two dates then why is there no record of my two payments? This is very fraudulent behavior from Dental Associates behalf. And the front desk staff was very rude during my check ins.
Business Response
Date: 03/11/2025
Please see attached.
Initial Complaint
Date:02/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 6, ***************************** with a plan of service and costs. None were different then what my insurance billed. They changed how they charge for anesthesia after my appointment. In the past, anesthesia was not billed. No other dentist separately balance bills for the anesthesia. Now they charge and did not inform me before the appointment of this change. And the form I signed did not indicate this.
Business Response
Date: 02/19/2025
Please see the attached response.
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Business said they contacted me. They have not contacted me. I would like all communication to be within the BBB so there is a paper trail. I'm still waiting for why I was charged when I was quoted that there would be no charge. My insurance paid what the dentist knew would be covered. The dentist knew no insurance covers anesthesia. ****************** is part of dental procedure and not charged separately. No other dental office charges separately. Other dental offices list it so part of chart in case there is a medical problem with anesthesia but it is part of procedure and should not be charged separately.

Regards,

***** **********
Customer Answer
Date: 02/20/2025
Issue has been resolved

Regards,

***** **********
Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a little bit before July 12. My daughters were seen at the dental offices (dental associates) they were doin an initial exam and after the exam the dentist provided us with an amount for a two appointment schedule. They stated that they needed to schedule the appointments earlier in the day and because of the need for laughing gad administered to the children. Because of my work schedule I advise the supervisor that me personally couldnt get the kids there in time for an early morning appointment. So I had a meeting with the supervisor and the mother of my child gay she would be the one to bring the kids in for the appointments. We all agreed and then a payment was made. On July 12 the mother of my child was accused of being approached by an employee and then I was notified July 24th two days before the second appointment and now they are being refused to get services as well as me.
Customer Answer
Date: 07/31/2024
I was charged for services and denied services for my daughters and now the procedure for my daughters cant proceed to get
Customer Answer
Date: 08/06/2024
I was charged and didnt receive services
Business Response
Date: 08/23/2024
please see attached.
Customer Answer
Date: 08/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen for a 6 month routine dental cleaning/exam at Dental Associates in December 2023, same day as the appointment I provided them with a copy of my updated dental insurance coverage through the VA, which is through my spouse's employer. Approximately 2 months later I received an invoice for the full amount of my exam, which should have been fully covered by my insurance. I sent the invoice back with my dental insurance coverage information. I continued to receive these invoices monthly and continued to return them requesting this be billed to my insurance coverage, as provided. It was not until the beginning of May 2024 when I received a voicemail message informing me I also needed to provide my medical insurance coverage as well, which I provided on the back of an invoice my dental coverage, as well as my medical coverage. On May 17, 2024 I received another invoice, provided both my dental and medical coverage along with a letter asking for my insurance to be billed appropriately. I received a letter on May 21, 2024 informing me my bill would be sent to collections if not paid. Certified letter sent, finally received a phone call on 6/3/24, which I was informed they could not locate any of the info I had previously sent, but I was told it would be taken care of right away on 6/6/24. Received another invoice on 6/12/24, certified letter mailed on 6/22/24 requesting insurance be billed. A letter from Americollect was received on 6/27/24- this bill has been sent to collections.
Business Response
Date: 06/28/2024
Please see attached.
Initial Complaint
Date:05/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
credit on my account never was processed as promised as stated in their email attached
Business Response
Date: 05/17/2024
Please see attached.
Customer Answer
Date: 05/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

THIS COMPANY NEVER REACHED OUT TO ME AND I REACHED OUT TO THEM SEVERAL TIMES AND I EVEN RELEASED THEM TO BE ABLE TO TALK ABOUT MY MEDICAL RECORDS BUT THEY STILL HAVENT TALKED ABOUT A REASONABLE RESOLVE TO WHY THEY WILL NOT PAY MY FULL AMOUNT CREIDT THAT THEY CLEARLY PUT DOWN IN A EMAIL IN BLACK AND WHITE.

Regards,

***********************
Business Response
Date: 05/28/2024
Please see attached additional response.
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************** of Dental Assoc in ******** said I need 4 teeth removed and to have them replaced with a 6-unit bridge and adjacent to that a 3-unit bridge all on the lower part of my mouth. ON 10-10-2023 MY POLICY PAID THE ***** OF $423.00 to pull the bad teeth. Then on 11/20/23 I needed all my 4 crowns that hold the 2 bridges in place restored. At this time, I spoke with *************** of what needed to be corrected. As he prepared a plan for the Bridges etc. I explained to him I did not wish ALL PORCELAIN CROWNS and BRIDGES at an extra cost to me of $2571.00 Today 11/20/23 he was to Restore all the Old Crowns and take a full set of impressions for the lab to build up the two Bridges. This work was APPROVED FOR PAYMENT in the amount of $7845.00 by my insurance co. Network Health of *********** and Delta Dental ******** of Minnesota who Approved the Allowed Amount to be paid to *************** listed above. Yes, It's For all Crowns and Bridges to be covered with Porcelain fused to predominantly base Metal. WITH THIS MADE BY THE *** OF METAL, YES BEEING METAL I WOULD OWE NOTHING. Now if *************** made the Crowns and Bridges out of ALL Porcelain as he wanted to (In His Original Treatment Plan) then I would be charged an extra amount for the ALL PORCELIN ITEMS, THAT EXTRA AMOUNT IS $2571.00 for all porcelain! yes, *************** wanted me to accept his plan for all Porcelain just to make his added income jump up another 33%. to $2571.00 I'm 77 years old and live on SSI that will not support this extra amount as he proposed! I showed him a photo of the item I wanted also **************** was informed I Wanted him to remove *** Etchings on this same day, these were added to his overall plan, at a cost to me of $420.00 it was totally not needed, This was deleted YES REMOVED when his order went into the Lab. I requested ****** Delete all that I requested Yet it is now on my bill for $2571.00 I don't owe it. Ask him I we had the conversation to remove the artwork and the rest. Regards **************
Business Response
Date: 05/03/2024
Please see attached response.
Initial Complaint
Date:04/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen in the office on 3/27/2024 for a root canal and crown. When Dental Associates called to remind me of the appointment, they told me there would be a balance due that day. When I checked in for the appointment they asked for payment. I used 2 cards for payment, 1 HSA and 1 credit card. When starting the root canal, it was decided that the tooth was too badly cracked and an extraction was recommended. They were able to fit me in the same day, and the assistant working with the doctor doing the root canal assured me that my account would be credited for the payment I already made because the extraction was considerably less money. I called the Dental Associates billing office on Friday 3/29/2024 and was told that my cards were not credited for the difference. At that time, the billing person said it would take 4 weeks to receive a refund check for the difference. I was transferred to the clinic and the individual on the phone told me she didn't know what I was asking. I gave up at that point because she did not offer to let me speak to someone who could understand, thinking it would be resolved. When the money was not credited to my HSA card, and the bill from the credit card came with the charge on it, I called the billing office again. I was instructed to leave a message, which I did, and my call was not returned. I called the office again on 4/8/24 and was told it would *********** weeks for the refund because it was in claims. They have failed to return 3 calls as of today's date, including a call in which I was hung up on. Basically they are holding a refund for a service they did not perform which I believe is fraud. The amount I paid was *******, the out of pocket cost of the extraction procedure was $90.60, so I am owed a refund of $1052.40. A claim for $239.40 was paid electronically to Dental Associates by my insurance company on 3/30/24. I believe it is unreasonable for my refund to be held for 6 weeks.
Business Response
Date: 04/15/2024
Please see attached. Thank you.
Customer Answer
Date: 04/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************************

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Dental Associates is NOT a BBB Accredited Business.