ComplaintsforMilwaukee Tool

Electric Tools

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Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased an item (M18 8.0XC Starter Kit) on Jun 2, 2021 at 5:27 PM from ToolUp, an authorized Milwaukee Tools dealer.Milwaukee Tools says that they provide a 3 year warranty on my battery model.I tried to go through the warranty process, but they said that my item is out of warranty. But it is still within the 3 year warranty of the purchase date. I did send/upload my proof of purchase.I would like Milwaukee Tools to honor their warranty.The issue pertains to my Service Order #SV6162597 from Milwaukee Tools.
Business response
03/18/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
03/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Complaint Regarding Defective Milwaukee Products Purchased from Village Hardware Dear Milwaukee Customer Service,I am writing to express my dissatisfaction with two recent purchases of Milwaukee products, which have proven to be defective and have impeded my ability to perform my job effectively.On January 4th, 2024, I purchased a pair of Milwaukee FREEFLEX Men's Large Black Insulated Bib Overalls, Model #***B-LR, Item #******, from Village Hardware located at ************************************** *****. Since acquiring them, I have encountered significant issues with their quality. Specifically, both hip pockets have ripped, causing items placed within them to fall through the bib and become stuck at the bottom. Additionally, the right strap has become knotted, resulting in discomfort and tightness on that side. These defects are unacceptable considering the price paid for the bibs and have hindered my ability to perform my job adequately.Furthermore, I also purchased a Milwaukee PACKOUT Organizer Impact-Resistant Poly with 10 compartments, Red, Item #*******, Mfr #**-22-8431, from the same location less than a couple of weeks ago. Unfortunately, the carrying handle has snapped, causing injury to my hand and resulting in bleeding. This incident demonstrates a severe flaw in the product's design and manufacturing.Given the aforementioned issues with both products, I am formally requesting either a full cash refund or replacement for each item. As a customer, I expect products from reputable brands like Milwaukee to meet high standards of quality and durability, which unfortunately has not been the case in this instance.I appreciate your prompt attention to this matter and look forward to a swift resolution. Please contact me at your earliest convenience to discuss further steps regarding the refund or replacement process.Sincerely,***************************
Business response
03/09/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint, as I have not received an email from the company.

Regards,

***************************
Business response
03/18/2024
We have responded to the customer with the below request:
Today, we have processed a no charge order to send the below items. The order confirmation number is AX14139745. The estimated time of delivery is 03/20/2024.
Initial Complaint
03/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have contacted them letting them know about a issue with item that I purchased a year ago but has warranty and the reviews show it's a issue with this item and they won't respond back. I also seen they are very poor at responding
Business response
03/09/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not received any emails from them and I did also check spam folder.

Regards,

*************************************
Business response
03/18/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will let you know if we don't receive a new product like they promised

Regards,

*************************************
Initial Complaint
03/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a Milwaukee Miter saw for over $600, only used it a few times and the saw stopped operating. Milwaukee has a 5 year warranty and I sent it in to be repaired under the warranty.They refuse to fix it and claim it is been "abused", I never abuse my tools and no one else uses my tools. I have only bought Milwaukee tools and now I am going to switch to Dewalt. I had a Multi tool from Milwaukee that had the same issue and I bought a new one. I would like Milwaukee to honor their warranty!!
Business response
03/05/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
03/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Milwaukee tools has a three year warranty on batteries for all their tools. I received the batteries eight months ago that broke out of the box. Ive been trying to get Milwaukee to warranty it for me. I send it in and theyre telling me theyre willing to repair it for $103.00 even though its covered under warranty, so I contacted customer service to ask them why and then all of a sudden they send the battery back to me stating that its not one of their products and they cant do anything about it so now Im down $120. This is extremely upsetting Im well with in my rights to have ************ repaired under their batterie warranty they will not fulfill.
Business response
03/05/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed .
i havent recieved an email yet from milwalkee that supposedly was submitted.

Regards,

*******************
Business response
03/05/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
02/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I SPENT OVER $1,000 AS MY OWN X-MAS GIFT BY BUYIG THE 9 PIECE POWER TOOL COMBO KIT BY MILWAUKEE IT AINT BEEN 3 MONTHS AND OVER HALF MY TOOLS ARE EITHER BROKEN OR BURNT UP, IVE TRIED CALLING THEM AN EMAIL AN GOT NOTHING IN RETURN, IF SOMETHIING ISNT DONE SOON AS FAR AS MY TOOLS BEING REPLACED I WILL CONTACT MY LAWYER, IM A NICE GUY AN I DONT WANT IT TO HALF TO GET TO THERE BUT IF THEY DONT REPLACE MY TOOLS THEY LEAVE ME KNOW CHOICE
Business response
03/05/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Customer response
03/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.THE REASON I AM DECLINING IT IS BECAUSE I HAVE DONE SENT THEM EVERYTHING THEY NEEDED 6 TIME'S AN THE ONLY REASON THEY ARE REPLYING BACK IS BECAUSE I REPORTED THEM, IF THE BBB WASNT INVOLED I WOULD HAVE NEVER HEARD A SINGLE THING FROM THEM PLUS I EVEN SENT THEM THE ***** FROM THE DANG STORE, I PAID OVER $1000 BUCKS FOR MY TOOLS AND THEY WILL GET REPLACED OR I WILL SEE THEM IN COURT,
YOU KNOW I USE TO SWEAR BY MILWAUKEE BUT ONCE THIS IS SETTLED IT WILL BE A COLD DAY IN H*** BEOFRE THEY GET ANOTHER DIME FROM ME OR MY COMPANY.
[Please type your response here.]

Regards,

*************************
Business response
03/19/2024
BBB we have responded to the customer request twice and the customer has refused our assistance. Please review the below response from the customer.
Wow only took almost 2 months, But i think i'll let the Better Business Bureau handle it, they done have my case open that i started against Yall, cause i have done sent that info in 5 times an not a **** thing has happened, that's why the Better Business Bureau and my Lawyer will be handling it, thank you for your time.
Initial Complaint
02/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sent tool for repair service as per their instructions on web site . I received a return postage shipping label via Purolator and sent item to them. Purolator tracking shows they received item on Feb 5 2024 in the morning. They advertise item will be repaired and returned in 7 to 10 days. After hearing nothing from them after 2weeks ,I contacted them via email for an update. They responded that they couldnt find my order or item I tried contacting them by telephone ,only option, leave message and my number a they would give a call back. This never happened so I tried repeated calls without success. I then sent several emails with every bit of information they had requested and requested a reply asap. I suggested that since they cant find my tool ,they can send me a new replacement. This tool is no use to me while in their possession .
Business response
02/26/2024
BBB we have submitted the request to ****** customer service to assist.
Initial Complaint
01/31/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought this head lamp less then a month ago from Ace Hardware in ******, **. I believe 1/05/2024 to be exact.I used it a couple times and now it says it's charged but don't turn on.It's a 600 lumens model number 2111-20 I believe
Business response
02/04/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
02/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and am still waiting for customer service to get a hold of me to resolve this matter. Thank you
Regards,

*****************************
Initial Complaint
01/21/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tools repair. My tools was sent in last year. And it showed shipped on the status. But no tracking information at all. when I talk to the customer service, she told me the item was delivered and suggested me to contact the purolator. The purolator told me it was sent back to the sender because the address was not clear. Now I am supposed to talk to the customer service again. This time I tried to call again but no luck after over hours waiting . I couldnt talk to anyone but left message a few time . No one call me back so far . Where is my tool? Milwaukee does give 5years warrenty to the tools . But this repair already took 4 months and I dont know how much longer it will take.
Business response
01/22/2024
The request has been submitted to ******** Team for processing.
Initial Complaint
01/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had purchased a 3xl heated jacket. The jacket malfunctioned. I sent the 3xl jacket in for repair. They found the jacket didnt work and they replaced it. I received a size large jacket. I contacted them and was told to send the size large jacket back in. I paid $47 to ship the jacket back to them. They never have sent me the 3xl jacket. They are very rude and not helpful at all. No communication from Milwaukee tools. Service # SV5833209
Business response
01/22/2024
BBB we are working with the warranty team on a resolution to resolve.
Customer response
01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Customer response
01/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I had received a warranty replacement but had to send it back because it was the wrong size. All I want is a size 3 xl like the one I sent in.
Now when I call they tell me that I never sent in a 3xl.
Regards,

*************************
Business response
02/04/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer response
02/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I have received no email from Milwaukee about this jacket
Regards,

*************************
Customer response
02/08/2024
What email? I have not received any email from them since I started this complaint
Business response
02/13/2024
We have spoken with the customer and ************************* has confirmed that he's been taken care of.
Customer response
02/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************

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