ComplaintsforMilwaukee Tool

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a framing nailer. That is not working and still under warranty. It is working for 3 months now. I am trying to contact milwaukee tools for 2 months now. Tried to email them and call them. The are not responding. I want my money back or they can fix the nailer. Thanks.

  Business response

  01/18/2024

  BBB The request has been forwarded to ****** customer service to reach out to the customer with a resolution to resolve.

  Customer response

  01/29/2024

  They have contacted me, and agree to fix the problem. 
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought new tool from authorized seller with five year warranty. Tool stopped functioning as designed during warranty period. Sent tool in to service center and get payment demands for warranty service. Told my tool will be sent back disassembled "for safety reasons". It's a cordless ratchet. We need reimbursed $175 for the tool or a replacement. Milwaukee number- SV5933256.

  Business response

  01/12/2024

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted a warranty claim on November 19, 2023. Action requested on your M18 REDLITHIUM XC5.0 Extended Capacity ******************** order - SV5777781 I received an email stating Your tool is on its way! When the order arrived it was only 1 item instead of 2 that was shipped to them . Constantly while checking my claim its stated shipped as in returned to me . However after not receiving my returned claim I contacted Milwaukee whom then notified me on January 3 , **** that they disagreed my item (battery) due to no response while the status it still listed as shipped . It was to my understand then item was in transit being returned to me; not discarded. Milwaukee owes me a battery or credit of equal battery .

  Business response

  01/09/2024

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer response

  01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not receive no communication via email or phone message concerning my complaint for Milwaukee. 
  
  Regards,
  
  ***********************************

  Business response

  01/17/2024

  BBB we responded with the below: We have processed a no charge replacement to send out 1 48-11-1850 battery. The order confirmation number is AX13656722. The estimated time of delivery is 01/24/24....
  

  Customer response

  01/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  i sent out on Nov 15 you received it Nov 17 has not move from received this was a 2767-20 1/2" impact were is my 1/2"impact Ps it never got a SV # this is the second time i'm complaining . This IS NOT THE 3/4" THAT WAS HANDLED.

  Business response

  01/09/2024

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer response

  01/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Are you going to replace my laser distance measure because this warranty got on it says u got to do it by law but not doing makes u a bad company in my eyes

  Business response

  12/26/2023

  BBB the customer has reached out and we have replaced all requested parts. The customer has received two orders since the previous posting. We need to close this request. Thank you. 

  Customer response

  12/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* thanks for that but send rwrong style of the to 2 times and ur customer service rep told me keep it cost to much to return them and gave them away and set me up with this Order confirmation ax13557414 to get the right tool and right style that way it what want and had  coyse if I wanted the ones u sent me I would buyed that type 

  Business response

  12/27/2023

  We have informed management to reach out to customer. The repeated request has consistently been repeating once we accommodate the customer.

  Customer response

  12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* its not my fault ur people send me the wrong type of the tool and u wont replace the laser  tool

  Business response

  01/03/2024

  The request has been forward over to management to reach out.

  Customer response

  01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* get me my replacement ur manager team dont get back to me or us dont deal with it will go to the ************************ in ur state and mine and will get law to deal with it if I need to so get me my replacement 

  Business response

  01/09/2024

  The has been forwarded to mangement for assistance.

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* so r us not going for deal with it get back to me about it Jw because ur manager team has not got back to me 

  Business response

  01/22/2024

  The case has been submitted to management.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a miter saw from a Milwaukee dealer in July of 2022. It sees very little use but when I do need it I need it. This saw had been used on about 3 projects. Maybe 5 days of use total (basically brand new). It had seen no abuse and was taken care of. In August of 2023 the saw (5 year warranty supposedly) failed. I dropped it off at the dealer for warranty service in the beginning of October. It took several weeks but the saw was shipped back supposedly fixed in a cardboard box with no padding (the saw weighs around 50lbs) and had multiple parts that were broken in shipping. Completely unusable as a miter saw is a precision tool. After many phone calls I was instructed to box the saw up myself and they would have it picked up and a replacement sent out. The representative said it would be a **** business day turnaround and I would have the replacement saw at my house. Well, its been almost 3 weeks and my saw has just been sitting at Milwaukee waiting to be shipped for expedited delivery. I have gotten 0 help and very rude service from several different customer service employees. As well as being hung up on several times. This puts me in a huge bind because I need the saw while Im off on Christmas break and its looking like I will not have a saw in time. After waiting almost 3 months for a supposed **** day repair.

  Business response

  12/19/2023

  BBB the customer will need to follow the warranty Protocall call for replacement. We just replaced the customer with a new tool on 12/12/23 at no charge.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trying to get a replacement for my 2280-20 Laser Distance Meter Kit seeing it stoped working and I have done every thing I can get get it to work I had it lil less then a year and my mom got befor she got cancerous so if us could replace it for me that be great seeing my moms got cancer idk if she will no where the receipt it and it may be the last thing she ever gets so if u could replace that be great because my mom leans the world to me so do t things she gives and would or may be the last thing she gives me

  Business response

  12/19/2023

  BBB Team,

  We have reached out to the customer continuously; we have accommodated the customer with 3 orders of gestures replacement items. Each time the customer is fulfilled with a request, the customer provides us with something else he's requesting. Defective will need to go into a Milwaukee Tool warranty center for replacement. Also, the customer provided no proof of purchase for none of the items received as a gesture.

  Customer response

  12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* ok thank u  very much for this really like how all my tools r made by us but wont warranty them if there some thing I will remember that I buy new tools thank u and if I do t warranty this u will losing a customer  that over years has spend ***** on ur tools and stuff and I send us pics showing I own the tool and I dont got a car right now to go in to a service center or I would do that like I have done in the past thank u 

  Business response

  12/20/2023

  BBB- We will have the management team to reach back out to the customer. Thank you!

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* y u going have management team reach out to me when you can just replace the item and then from here on out Ill go to a service center. Ill find a way to go and like Ive been doing before I got calling you guys about warranty for years I was Going to the service center and I dont have a couple weeks because of the holiday because its at the mechanic I have to call you guys to get it warranty. Sorry.

  Business response

  12/21/2023

  BBB we have requested management to reach out to the customer.

  Customer response

  12/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* y cant us sent the tool and why did m my manager need contact me 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  this is a H96AF20181689 2767-20 that been sitting for a month now they were to replace it with newer model 2967-20 what is taking so long?

  Business response

  12/18/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer response

  12/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I want it repaired or replace with new model
  
  Regards,
  
  ***********************************

  Business response

  12/26/2023

  BBB. The customer received the below response 12/8/23:  Today, we have processed at no charge replacement to send 1 2846-20. The order confirmation number is AX13457887. The estimated time of arrival is 12/27/23.

  The order delivered 12/11/23 FX 719792671603

  Customer response

  12/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Denied warranty Milwaukee states 5 year warranty the impact wrench is only 2yrs old there service # SV821519 tool stops working, when the trigger is squeeze.

  Business response

  12/08/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 3/4" cordless impact wrench on july 8th 2022 that carries a 5 year tool warranty this is a heavy tool and takes a large heavy battery, upon using the handle cracked and snapped in half. I have 5 other milwaukee cordless impact wrenches ranging in sizes for the application and have never had a problem like this. I sent it in for repair and after a week of sitting there they denied the warranty saying the handle is broken and the electronics are broken. With no explanation on why it was denied. So I called and the customer service representative informed me they didn't know why it was and they could have pictures sent to me and an explanation. After a week I hadn't heard anything so called again and they now told me they didn't have an answer other than it was denied and they couldn't change the answer also not sure of where the pictures or explanation was. I have asked to talk to a supervisor to go over this and they had to put in a request for them to contact me. After a week I still have not heard anything. I have 17 m18 milwaukee tools and 13 5.0 batteries also 3 **** batteries. I have never had a tool warranted and have always been very happy with their tools. This was a defect in the handle and they will not help or stand behind their products. We are all small customers compared to ********** or a large distributor of their products so the company unfortunately does not seem to want and help.

  Business response

  11/30/2023

  We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩