ComplaintsforAccurate Basement Repair

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  InMay, I had this company come to give me free estimate of my basement water, the gentleman came said I would need a drain tile test, and it was 450, but if I decided to have them do the work ,I don't owe the 450, if I decide to go another company I owed 450. I signed for the drain tile test, they came and he told me yes I needed them,he then said he would send me a quote for the repair, asked did I want them to remove all the paneling from basement, I said no I would do,, so wasn't going to add to quote he didn't ask me to pay the ******, then he called me that evening and said he noticed something by foundation, and was concerned of problem and may need excavation and beams, but he said I needed to remove all paneling, so he could inspect and see what needed done, I did that ,and had independent basement man come to give his opinion( ***************) , he doesn't repair just gives his recommendation. The person who came was not happy that I had this review, "stating on phone why would I pay him ,when they were going to give me recommendations, well he came inspect and then told me, that he would go back to office and would send me the quote based on what they felt needed done. I said okay and he never emailed me, never called, me never texted me, I never heard from company, until 2 days saying I owed 450. And that they didn't owe me an estimate as I didn't have to have them do the work based on a estimate if they had given me.. What, how can I go with their company if I don't know what they want to do, how much will cost? Their website says call or fill out form or "Free estimates. Based.on emails with company, the day of drain tile test should have asked for money( which I would have paid), but he said he was sending me the quote of work to be done. Can you please help me somehow. Thank you ****

  

  Business response

  09/26/2022

  Our initial appointment with *************** was on April 21, 2022 at 1:30pm.  At that appointment, we determined that a drain tile test would be the next step. The drain tile test was scheduled for May 5, 2022 at 9am.  The day of the test,*************** signed the Drain Tile Test agreement (see attached).  The drain tile test failed and we also noticed that there was some base shearing present on the South wall.  We shared with *************** the results of the drain tile test and suggested that she remove the paneling so that the structure of the wall could be more thoroughly assessed. 

  
  *************** removed the paneling and we went back for another site visit on May 20, 2022 at 9:30am.  At this appointment, *************** shared that she had two third party inspectors out to look at her basement and to perform another drain tile test.  The drain tile test performed by the third party yielded the same results as ours,along with the same repair recommendation.  Both third party inspectors had differing opinions on how to fix the structural issues with the home; one agreed with us and the other suggested a repair that would not meet the standards of the current Uniform Building Code. 

  
  Since an agreement could not be reached on the repair method, we did not provide an estimate for the repair.  We did bill *************** $450 for the drain tile test, which she did pay in full.

  Customer response

  09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer response

  09/26/2022

  I would like to let you know, that I spoke with the owner and he was very kind, and he offered me a solution to my complaint, and i was very happy with his offer, to help fix my problem.

   I would highly recommend the company after speaking with the owner, and how he wanted to make sure I was left with a good impression of his company and how the decision was made  concerning my issue. Thank you for your help

  Customer response

  09/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I would like to let you know, that I spoke with the owner and he was very kind, and he offered me a solution to my complaint, and i was very happy with his offer, to help fix my problem.

   I would highly recommend the company after speaking with the owner, and how he wanted to make sure I was left with a good impression of his company and how the decision was made  concerning my issue. Thank you for your help

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction was September of 2017. I paid $17,180 for the work that was done. The following work was done: Test drain tiles. Install new drain tiles. Install sump pump and crock. Excavate as needed. ********************* Indoor and outdoor concrete work. Most of the work was done properly, but about 20 square feet of the outdoor concrete has gradually become badly pitted and is an eyesore. The company refuses to correct the problem because "concrete is not covered under the warranty."

  

  Business response

  11/08/2021

  Good afternoon -

   

  Per condition #** (attached), concrete work is not covered under our warranty. We have previously explained this to *****************.  

   

  Please let us know if you need anything further and what the next steps are.

  Customer response

  11/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I am aware that the poor workmanship involved is not covered under the warranty.  Given that there is a full page of exceptions to the warranty, I don't  see that the warranty provides much help for a customer who has received substandard care.  If  bbb complaints are about customer satisfaction, I think I have a solid complaint
  Regards,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩