Furniture Stores
FlexPay FurnitureReviews
2 Customer Reviews
Review from Erronn R
1 star04/12/2023
Charge me for furniture I didnt receive been a them for a year with this **** !!! Dont never buy from these people
FlexPay Furniture Response
04/20/2023
Dear ******,
We are truly sorry for the inconvenience you are experiencing. Our records indicate that the purchase in question was made on November 18th, 2021. We understand that you contacted us in January 2023 to report that you had not received your items; however, our system shows that the items were indeed delivered.
Please be assured that we are committed to providing our customers with the highest quality service and fairness. We informed you previously that we would investigate this situation in order to better serve you. We kindly ask for your understanding, as this issue was reported more than two years after the supposed delivery date, and we are doing our utmost to accommodate your needs.Review from Marcedes C
1 star04/01/2023
The slates from under my bed broke less than 6 months of me having the bed. I put in a request for new slates (since Im under warranty) in January. It is now April and I still havent received them. Ive emailed the store, called, and went up there but all they say is they ordered the parts and they cant do anything at the store. This is ridiculous my bed is completely broken and weve been waiting 3-4 months for wood slates! I regret getting my bed from here and will never shop here again!FlexPay Furniture Response
04/13/2023
Dear ********, we apologize sincerely for the delay in your parts order. The bed frame you purchased on August 13th, 2022, and you contacted us to make the claim 7 months later, which we immediately reported to the manufacturer. We have been regularly following up on this issue every week, but please note that the parts order is not from our warehouse but from the vendor, which can cause delays in the process. If I remember correctly, you mentioned that you contacted the manufacturer and they also provided you with the same information. As we previously discussed, we will notify you as soon as we receive the slats, and you can then come to pick them up. Thank you for your patience and understanding in this matter.
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