ComplaintsforFiserv, Inc.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  my money network card was hacked 4/26/2024. $2,800 was taken from my account. these transactions were done by *********** they keep denying my disputes and appeals for "digital validation". i have been arguing with them for months. the bank has lied to me on multiple accounts in regards to the status of my appeals and denials. i have spoken to multiple supervisors or multiple different occasions.

  Business response

  07/17/2024

  **********************,

  Thank you for bringing your concerns involving your Money Network account our attention.  We have initiated a chargeback to the merchant who has until 08/16/2024 to respond.  You may contact **************** on or after that date to inquire about the chargeback.
  
  If you have any further questions, please reach out to Money Network **************** at ************.

  
  Thank you,
  Fiserv
  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told when I signed up for their debit card machine I would have no contract with them or clover go. They have charged my outrageous user fees that are all hidden and I have a 2 year contract that I was lied to about. I cancel the service with fiserve but still have to pay a monthly fee for a machine I cannot even use for the next year and a half. Do not use this company they lie to get you in there and then charge all kinds of hidden fees and try to trap you in a contract

  Business response

  07/24/2024

  Thank you for bringing your concerns to our attention.  We have confirmed with the Sales Rep that all Terms & Conditions were explained on the non-cancelable lease and that you are responsible for the full term of 48 months, and the Fee Schedule was explained on your merchant account.  Our records reflect that you spoke with ********** Global Leasing (FDGL) on 12/21/23 inquiring on terms and buyout options.  The buyout option to return the equipment is $1452.61.  You will need to contact FDGL at ************** to make payment arrangement.

   

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I obtained this card in 2007 through my employer and have never had an issue with it. Currently, a Financial aid refund is expected as I have used it for this purpose as well. I am attempting to stop that deposit due to the problems and inconvenience I am experiencing with MN. I have also sent out over 25 secondary cards from it. My primary account is inaccessible and All of those secondary accounts have vanished and the reps claim they do not see any secondary cards on my account. About 1.5 months ago, I started having issues but i thought it was me. I am unable to access my MN accounts from any device... phones, laptop or tablet. I have unsuccessfully tried via MN app and MN website to check the balance on various devices as well as the phone number. Five calls to Money Network at ************** have yielded nothing but "try again tomorrow, delete the app and re-install it." Failed. They even put a TICKET in 30 days ago, but no one ever followed up. I was unable to use the UNLOCKED cards due to it declining. I s/w an account rep named ***** today 7/6/2024, and he claims their is nothing wrong with any of the accounts, yet he claims the *** and the website are having problems for many many many people. He continued to tell me how they are receiving many many many calls. If nothing is wrong, why are they receiving many many many calls, including mine? The lies are horrible. These cards are linked to accounts that I use for personal business. Resolution:I would like to access the accounts and replace ALL of the cards.

  Business response

  07/09/2024

  ****************,

  Thank you for contacting us with the stated concerns. 

  Unfortunately, your complaint does not provide your card and/or account number for *********************************************, there is no address for your provided nor a full telephone number. We are unable to locate an account for you with the little information you have provided. 

  Please provide your most recent card number and/or account number along with your address, phone number and email that would currently be on file. 

  Thank you, Fiserv

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are owed the money collected on the device we were using from this company. They provided the device for us to collect credit card payments for my mom and I's business - Dragon's Lair Glass Arts. They are refusing to deposit the funds and won't give us a explanation as to why. I have tried numerous time to reach out and offer to provide whatever is needed but they still will not release the funds. They stated it's in a reserve and I would receive a letter and to follow instructions on that. I've waited and haven't received any letter. All we want is the money owed to us and to move on from this.

  Business response

  07/11/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that the merchant account was closed due to fraud and funds diverted to reserve.  Due to fraud, funds will not be released.  If you have any further questions, you will need to contact **************** at **************.

  Customer response

  07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There is no fraud and if they are claiming this then let us resolve it by proving we are legitimate. They aren't doing that and they keep giving us the run around and holding our money. I have tried to contact them numerous times for answers and a way to resolve this. We haven't received a letter that they said would be sent to us to provide direction, etc. So, they need to contact ME and provide a solution to release the funds that are owed to us. I will call them on Monday at the ****************** number they provided to once again go in circles. This is completely unacceptable. 
  
  Regards,
  
  ****** *******

  Business response

  07/15/2024

  A review was conducted and the account was determined to be opened fraudulently.  Risk will not be reaching out and funds will remain held indefinitely and not released.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up with Clover (Fiserv) on January 22nd under the assurance of no upfront fees, a promotional discount with a rebate, and no annual maintenance fees. However, I was charged an initial fee of $21.16 in February, with a partial refund of $5.16 on June 24th. It appears that they refunded to equate to the $16 monthly fee they been charging me. However, even that is inaccurate as it was supposed to be $14.95 per month and I wasn't to be charged in February.According to our contract, I was to pay $257 for three months, but I've been auto-drafted $274.99 monthly instead in March, *********** 2024. I've contacted my sales rep every month since February, sending multiple emails and screenshots (2/15, 2/20, 3/1, 4/16, 4/19, 5/1, 6/17, 7/1). I received a response on 4/16- "Good Morning ******************, Im sorry your experience has been up to standard. Ill do everything I can to restore your faith in us. Your refund for the saas plan was approved and should have been processed. I will need to check with the finance on why it wasnt deposited to you. In addition to the refund, you are due the $450 promotion we promised from January set up . I will get to the bottom of both requests." and 4/19- "I wanted to follow up with you. I do have an open case for the refund. You are correct, that refund was not made.. I have reissued this request and actively working it. Please allow me little bit more time to make this right for you"and 5/1- "I do apologize this took as long as it did but I have all my approvals again to issue the refund. We should have this in account 3-4 business days."When I call, I'm bounced between departments and told conflicting information. Today (7/1/24), I was informed my rep is on vacation, and his supervisor has never engaged and is frequently unavailable. They consistently charge my account incorrectly, including a maintenance fee of $16 instead of the agreed $14.95.I am owed $450 rebate + $16 February + $5.25+ $53.97= $525.22

  Business response

  08/08/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that you established your merchant account on 1/22/24 @ 1:09 PM for services.  The Agreement does disclose three month installment for equipment at $257.00 plus one rebate of $450.00.  The Agreement also discloses an Annual Maintenance Fee of $119.00.  The account was billed on 3/2/24, 4/2/24 and 5/2/24 for $274.99 that breakdown fees of $257.00 terminal installment plus $17.99 terminal tax.  The other fees billed was $3.90 on 7/2/24 which was for your processing in June 2024.  The rebate of $450.00 was deposited on 8/2/24.  All fees were disclosed to you on the Agreement.  These fees were also included in your monthly statements.  Any other fees are for your Clover Apps.  Our records also reflect that a rebate of $450.00 was manually submitted and so you were refunded twice for the rebate for a total of $900.00.  We consider this case resolved and closed. If you have any questions, you will need to contact **************** at **************.

  Customer response

  08/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Dear Better Business Bureau,

  
  I have reviewed the business's response to complaint ID ******** and would like to address a few points.

  
  Thank you for addressing this lengthy process. I am aware of the agreement details, as we exchanged numerous screenshots over the past seven months. I established my account on January 22, 2024, at 1:09 PM for services, and I have always acknowledged that the agreement included a three-month equipment installment plan and a $450 rebate to be returned upon completion of the installments on May 2, 2024.

  
  The Annual Maintenance Fee of $119 was waived, as confirmed by an email from the sales representative. I appreciate the clarification regarding the taxes on the billed installments of March 2, April 2, and May 2, 2024, totaling $274.99 ($257 terminal installment plus $17.99 terminal tax). This issue had not been previously addressed in our communications until now.

  
  I am grateful for the resolution of my case and the effort put into ensuring the funds were correctly applied. After seven months of phone calls, emails, and considerable time spent seeking clarity, I am satisfied with the resolution.

  
  Thank you for your assistance.

  
  Respectfully, 
  *********************************

  
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been seeing a debit of $43 for the last 3 months from Bill Matrix. I do not remember signing up to use them to pay any vendors. I have tried emailing them but they only accept emails within their organization.

  Business response

  07/05/2024

  Thank you for bringing your concerns to our attention.  Please note that in order to research these payments, Bill Matrix will either need the ****** account number that was paid or the bank account information used to make the payment.  We do not store names, addresses or other personal identifying information.  If you have further questions, please contact **************** at **************.

  Customer response

  07/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not turning over my bank account number
  
  Regards,
  
  *************************

  Business response

  07/11/2024

  As mentioned previously, BillMatrix will need to have either the ****** account number (to the bill you paid) or the bank account used to make the payment.  We do not store names, addresses or other personal identifying information.  We understand if you do not feel comfortable supplying your bank account number but please note that unfortunately, without that information or ****** account number, we cannot offer any assistance.  You will need to contact ************* at **************.

   

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I returned a lease and paid the amount fully off in June 2023. I was charged the leasing amount for a full year after the equipment was returned. I have been lied to each time and have called and been instructed about the waiting period to receive my refund. No one can understand why the equipment was returned, and I was still charged. There have been 0 escalations to receive my refund, and the billing department is in no way taking care of my issue. I am entirely disgusted by the way this business has incorrectly charged me, lied about when I would be refunded, and not taken account to escalate the issue when they have made countless mistakes. The company should be held to a higher standard when they do wrong and take money from individuals' accounts. The billing department manager should be re-evaluated, and if someone would look at all the errors on my account, they would probably see the root of a bigger problem. Being one of the largest organizations and operating so poorly is a disgrace.

  Business response

  07/11/2024

  Thank you for bringing your concerns to our attention.  Our records reflect you established your merchant account on 6/12/20 that included a non-cancelable lease account for a term of 36 months.  The merchant account was closed 9/27/21 and we show the equipment was returned 6/12/24 and disposed.  ********** Global Leasing (FDGL) disposed the lease and issued refunds via ACH on 6/24/24 for $362.76.  If you have any further questions, you will need to contact FDGL at **************.

   

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You can hardly ever access your account I haven't been able too and look at the reviews nobody can

  Business response

  06/24/2024

  ******************,

  Thank you for contacting us. The complaint does not specify what type of account you have with ******************** nor what specific issue you are having with accessing the card or funds. 

  Based on the limited information provided, we were able to locate a Money Network card through ********** in your name. Our records indicate that the card is active and being used with no issues. We also see no calls to **************** regarding an issue with the card, funding or service. 

  We would be happy to address your specific issue if you can provide details on the issue and how we can assist you. You may also contact Money Network **************** at ************.

   

  Thank You, Fiserv

• Initial Complaint

  06/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dispute Number CMS202406220825101650 Filed today June ****************** for the disputes CMS202406220825101650 THE TRANSACTIONS FROM 05/02/2024 - 06/19/2024 I DIDNT AUTHORIZE ANY OF THESE SOMEONE USED MY CARD AND DRAINED OUT ALL MY MONEY THIS IS the 2nd time now its happened. I thought it was just stacking my money. Please give it back. ************************************************************************* ********** is my NUMBER **************************** is the card number The merchants names is ********* ************************* market all the transactions after 05/01/2024 I didnt do. They gave me a new card before for the same thing happened PLEASE FIX THIS. Temporary credit asap. Someone had my card somehow and used it multiple times all my hard worked money is gone

  Business response

  07/09/2024

  **************************,

  Thank you for bring your concerns to our attention. We have reviewed your claim and the dispute has been denied as it does not meet our criteria for fraud due to the following reasons: 

  PIN was used in the disputed transactions.
  The card does not have declined transactions due to invalid PIN entry at the time of the disputed transactions.
  The transactions location was within proximity to the cardholders residence.
  Prior activity at the same ATM location.

  Please do not hesitate to contact us should you have any questions or wish to discuss further. 

  Thank You, Fiserv

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is absolutely wrong its fraud someone had my pin and my card its simple. They need to address this.
  
  Regards,
  
  *********************************

  Business response

  07/11/2024

  Mr. ***********,

  We would be happy to review any new information you can provide pertaining to the disputes. At this time, the denial remains. 

   

  Thank You, Fiserv

• Initial Complaint

  06/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Money Network is owned by Fiserv **** these companies have partner with California EDD. On 06/2/24 I filed my claim with EDD, on 06/03/24 my $581.00 was issued to a money Network bank card. I attached my personal bank account to transfer my funds from Money Network. On 06/04/24 I attempted to log into my Money Network account because I did not receive my EDD payment only to find out my account was closed. I called customer service and was informed my account is closed due to suspicious activity, however ******* could not tell me what activity and I can not speak with the fraud department. A hand written payroll check was mailed to me 10days later. No financial institutions will honor a Money Network check. My lights and gas have been disconnected due to this situation. I want my money immediately. Money Network can transfer the $581 into my personal bank account.

  Business response

  06/24/2024

  ********************: 

  Check number ********** in the amount of $581.00 was sent Federal Express on 6/14/204, tracking number ************. Tracking details show the package was delivered on 6/17/2024 at 10:35am.

  Although we believe we have addressed your concerns, please do not hesitate to contact Money Network **************** at ************.

  Thank You, Fiserv

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩