ComplaintsforFiserv, Inc.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I stayed at a hotel on 6/07/24 in which they put a hold for room/tax and incidentals. When I checked out on 6/8 the informed me, they had released the hold and only took the payment for my stay ($135.41). The bank not only held the funds, but when the hotel released their hold, the bank again took the payment but has not released the full hold so now, I am being doubled charged. I'm working with the hotel as they are gracious enough to contact the bank and provide documentation for release. However, there is no reason the bank should double charge their consumers since that is fraudulent.

  Business response

  07/01/2024

  ************,

  Thank you for reaching regarding the stated concerns. An authorization hold can take up to 30 days to be released. However, a hold can be removed by sending a letter from the merchant on bank letterhead. Our records show we did receive a letter from the merchant however it was missing a written signature. The letter needs to be on company letter, requesting to release the hold, provide date, amount, card number and signed by an employee of the business. 

  Please have an employee of the merchant sign the release letter and resend.

  Contact us should you have any questions or wish to discuss further. 

   

  Thank You, Fiserv

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently collect disability benefits through Calif EDD. They recently switched us from a **** of America debit card to something called a MNetwork debit card. Not only does this debit card not work half the time that I attempt to use it, but I can never get on the app to look at my balance. The app never works, theres always issues with it and it honestly looks like its a fake website of some sort because they put no money or effort into this app. How are consumers supposed to keep track of their finances if the app never works? I would like the state of California to go back to **** of America because fiserve does not seem to have their c*** together and cant seem to get their app working so that consumers can manage their finances. this has been going on since they switched us over. This is about the fifth complaint that Ive made directly to fiserve in regards to money network. When is Someone going to do something about this failed partnership between the state of California and fiserve? There are thousands of consumer complaints just go take a look at Reddit and no one is doing anything about this. What do consumers have to do to get money network off there a** so they can fix their app or how do we get **** of America back in place? No one had this type of problem with **** of America! Fix the problem or use a different financial institution. Get your c*** together fiserve. or get the h*** out of the way and let another financial institution House our financial transactions. the fact that you havent been able to fix this app that everyone is forced to use is pathetic! FIX your stupid low budget app already!!!! Im also contacting the department of consumer affairs, my local attorney general and Im also sending a congressional inquiry over regarding this failure! My next response is to go over to social media and start an online pole to see if anyone would be interested in a class action. Fix your stupid app!

  Business response

  07/01/2024

  ****************,

  Thank you for bringing the stated concerns to our attention. We apologize for any difficulties you have had when trying to access your account online through the web or mobile app. 

  Questions regarding card activity and balance can be directed to Money Network **************** at ************. You can also check the balance on your card at an ATM. 

  Please do not hesitate to contact us with any questions on your account. 

   

  Thank  You, Fiserv

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I cannot log in to access my money either online or via your app. I should NOT have to call you to ask you for my money. You told the state of California that you would have mobile and web services available for its payees and you are not holding up on your side of the contract. Now fix your APP and your online platform or youre going to face a class action lawsuit. I already have a petition on change.org going and it has over ****** signatures. Your failure to comply will result in legal action. Now hire the right people to fix this problem NOW! 
  
  Regards,
  
  ***********************

  Business response

  07/03/2024

  ****************, 

  Again we apologize for any difficulties you have encountered when using the mobile app or website, both sources are available to you. If you are having issue logging in please contact customer service for assistance with your log in. 

  Funds can be accessed through your card as it can be used as a debit card for payments and purchases. Funds can also be withdrawn at an ATM or face to face at a bank displaying the card logo. 

   

  Thank You, Fiserv

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Money Network Mobile app borders on complete uselessness. It is used by NJ state government to distribute NJ paid family leave payments. They only provide you a Fiserv debit card and only allow access for fund transfer from this app. The app took over ************************************************************************************************** to access my account at all. Their app throws no errors the login process just times out like you never clicked the login button after 5-10 seconds. In this current state I cannot access my state provides funds and in my mind this borders on completely unethical as their app store rating is 1.7 stars and I am far from the only person affected. I need them to fix this horrible application so no other person or myself suffers through these issues again.

  Business response

  06/20/2024

  Mr. ******,

  Thank you for reaching out with the stated concerns. We apologize for the difficulty you had with the app. Our records indicate you were able to activate the card on 6/17 and funds were transferred on 6/18.2024. 

  It appears the issue has been resolved, however, if you still assistance please do not hesitate to reach back out. 

   

  Thank You, Fiserv

  Customer response

  06/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response does not address the issues with the app, I still be using this app every week for another month and still have consistent issues logging in.  There is a fundamental flaw with their application and it impacts far greater than just my account. 
  
  Regards,
  
  *********************

  Business response

  06/27/2024

  ****************,

  The app and web have been experiencing intermittent performance issues. We continue to monitor the situation and work on updates/improvements to assist cardholders with the best possible experience. 

  We apologize for the difficulty you had with the app. If may reach out to Money Network **************** for any assistance or questions regarding your account. 

   

  Thank You, Fiserv
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 8, 2024, I had initiated a bank-to-bank ACH transfer of $10,000. On May 9th, CIT Bank confirmed the transfer. On May 10th I received an email from ************** that the transfer had failed and could not be deposited into my checking account, along with their intention to return the $10,000 to my CIT Bank money market account. As of June 18, 2024, the money has still not been returned to my CIT account. ********* claims that the funds were placed on "Hold" by a third-party ACH money service called Fiserv. There has been no explanation as to why this issue had occurred and my countless calls to Santander customer service has gained me nothing but headaches and confusion. I had filed a complaint with the *************** who directed my complaint to the ************************************ (CFPB). They in turn forwarded my complaint to ************************** (SEO), and on June 5th I received an email from SEO stating that case # ******* has been opened for research and resolution. That is the last communication I had received from ***************************** Apparently, my claim is still "in process." It has now been 42 days and the $10,000 is, at best, on hold and unavailable - or, at worst... missing or stolen, no resolution in sight.

  Business response

  06/27/2024

  Thank you for bringing your concerns to our attention.  In order to assist, we will need additional information.  What product are you referring to for the transfer? BillPay, CheckFree Services, Zelle, Popmoney?

  Customer response

  06/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  [Response] *********** requested further information. Since that was not an option., I hit reject because nothing has been done yet. The information that the company needs is what type of transfer this involved and gave me a few options. This transfer involved, my checking account, and it is a free checking account service for A CH exterior transfers. I hope that answers the question.
  Sincerely, ***********************
  
  Regards,
  
  ***********************

  Business response

  07/09/2024

  ****************,

  Thank you for your response however it does not specify what type of service or platform was used to transfer the funds. Fiserv handles may different products and without knowing what product/service was used we would not know where to search. 

  There should be no reason for Fiserv to "hold" funds sent from a transfer however, we cannot investigate further without additional information on how the transfer was made or confirming that Fiserv would be involved. 

  We would suggest reaching to ******** where the funds were transferred from and ask them what service was used for the transfer. If funds were rejected by ********* then the funds would be returned to CitiBank, therefore, **** should be able to research the missing funds for you. 

  Please let us know what product or service was used when you receive that information from the bank so we confirm how our company is involved and if we can assist. 

  Thank You, Fiserv

• Initial Complaint

  06/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On January 18, 2024, I noticed several charges I didn't make. I called right away and they advised me to wait until the pending transactions cleared, then to file a fraudulent complaint. I have been in constant contact. On April 11, 2024, I received a letter stating one charge was fraudulent, the other I was responsible for. I immediately called and after staying on hold for 1 and a half hours, I spoke to a representative who told me to appeal (which I did) and he requested a copy of the documentation they used in determining this. I called again on April 24, 2024, (on hold over 2 hrs) and was told the documentation was sent out that day and I should wait 2-3 weeks. I never received anything so I called back May 14, 2024. A representative again requested they send me documentation. She said I should have it by the rnd of the month. She said if I didn't get it to appeal without it. ( not in a court... just to the company). I've attached a copy if the last email I sent them. I have never received any type of response from them... not even acknowledging my appeal, request for money back... nothing!! I just want my $436.00 back. I was in no way responsible for it and now they just ignore me. Supposed to contact Dispute ***************** attn: ***** *************************. I have never spoken to *****... she's never available.

  Business response

  06/21/2024

  Ms. *****,

  Thank you for reaching out with the stated concerns. 

  We have reviewed your dispute and agree with you on the fraudulent transaction. Funds have been returned to your card and are available to you. 

  Please do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You, Fiserv

  Customer response

  06/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  06/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  MID:526375846882 Fiserv have held deposit for the past 3 weeks illegally. I have had to spend my business financials unsecured throughout their departments with out a solution to why deposits are being held illegally. I have corroborated with Fiserv by verifying my authenticity with my company and still they holding my deposit illegally. Their stuff have been very rude to me when asked about my deposit and nobody seem to care for the non-professionalism that I have experience. Especially when there's law that govern businesses like 12 U.S. Code 1434 - Depositaries of public money; financial agents. I have visited their website and it stated that any investigation that is taken upon an incidents shell take 4 business days to conduct.

  Business response

  07/03/2024

  ****************,

  Thank you for contacting us with the stated concerns. We have also received your CFPB complaint regarding this same issue. 

  Your account came under risk review due to volume increase, and processing higher than signed for sales. The sales could not be verified and the account is not financially supportive due to a previous collections balance. The account can be reviewed for potential release in 60 days. The reserve review date is scheduled for 8/15/24. This is not an automatic release of funds. Risk will review your account on that date to see if funds can be released. You can reach back out at that time. Also, the Terms & Conditions of your MPA disclose the verbiage on security and the holding of funds until we deem there is no risk.

  If you have any further questions please do not hesitate to contact us. 

   

  Thank You, Fiserv

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  According to Money Network.com the issuer states that their cards are digital wallet enabled. Upon attempting to add my card to my digital wallet, i was not allowed. I was prompted to contact my card issuer which in this case is Money Network. When i spoke to the first representative on 06/12/2024 he mentioned that money network cards are not compatible with apple pay. When i asked to speak to another agent, he quickly sent me back to the automated system. The second agent I spoke with then mentioned that apple pay is sometimes blocking the money network cards, and that I need to contact apple to address the issue, however according to apple they are not responsible/ make decisions in approving or declining cards. So, now I am confused are money network cards digital wallet enabled or not?

  Business response

  07/01/2024

  ********************,

  Thank you for bringing the stated concerns to our attention. We apologize for any confusion or conflicting information you have received. The Money Network program does not have the digital wallet feature available.

  Please contact us should you have any further questions. 

   

  Thank You, Fiserv

   

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I decided to use their processing system to process payments for my office. They assured me that the fees would be less than what I was paying to my current processing company. The first month. The processing fees were $2000 more when I attempted to cancel They said that I would have to pay the entire contract which was an additional $2000. This was after processing with them for one month 30 days. I paid them not $2000 and I sent back the machines. This was really so deceitful of them because they never told me that it would be so expensive to cancel this contract and they misled me about the fees. Every few days I get a notice saying that I owe them additional funds. I call the company every few days and I get someone, on two occasions, I spoke to someone named ****** and she told me in fact my contract was canceled and she spoke to a supervisor but in the letters it says it is not canceled and I still owe them additional money. Say it is very aggravating to be receiving these letters that I owe additional money to accompany that I already paid $2000 to just to end the contract. This is a very deceitful company. They said that I had to send back the processing machines within five days. I had to ***** them back which was very expensive. They made my life miserable and continue to make my life miserable. Can you please help me to ensure that they never send me any more notices. They seem to be just extremely disorganized. I sent them an email to their email address. They never answer the email ,Very shady business its a is terrible company

  Business response

  06/20/2024

  Dear *************************,

  Thank you bringing the stated concerns to our attention. We would be happy to assist and review for a response however we are unable to locate the correct account with the information provided. Please provide your merchant number and/or lease number. 

   

  Thank You, Fiserv

  Customer response

  06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.

  They said they could not find my account and asked for my subscription number. My subscription number is ***************. 
  
  Regards,
  
  *************************

  Business response

  07/03/2024

  ******************,

  Thank you for providing the additional information. There is no outstanding or balance due on the lease agreement with ********** Global Leasing. 

  If you can provide a copy of the letter you are receiving we would be happy to review. 

  Thank You, Fiserv

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an issue with my bank account and ******************** was charging me fees that should not have been charged. The complaint department rep guaranteed me that I would be refunded for all charges dating back to April of 2023 - a total of $775, as long as I submit some paperwork. I submitted the paperwork but then received an email stating that I would only be given $200 refunded to rectify an issue clover never fixed. Clover took thousands of dollars from me, which I settled for the agreed $775 and they will not give me the funds because they claimed they called and emailed me, which I never received. The complaint department rep also advised that she would send me a free device at no cost to me. I asked her multiple times if there would be additional fees included that I should know about and she said that I would only be charged processing fees. I received an email on 6/11/2024 stating that my account status had changed and that I would be getting charged $50 per month for this device that was supposed to be free. They also canceled my lease account due to a bank account issue but continued to charge me for the lease.

  Business response

  06/28/2024

  Ms. *******,

  Thank you for reaching out with the stated concerns. We apologize that you were not provided the full refund amount as you were advised you would be funded. A refund for the additional amount of $575 was submitted and processed. 

  Please do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You, Fiserv

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I held a merchant account with ********************, its services were provided through Dynamic Payments.The account was terminated around 11/30/2022 and there is are unpaid settlements totaling $20,028.65. They witheld this amount from being deposited to my business bank account and its been long past the 180 day hold period and ive yet to receive my funds back the mid was ***************. Let this be clear this happened when Fiserv was still *********** I even got a letter of them saying the funds would be released, but they were never liberated.

  Business response

  06/24/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that your account came under review due to it being newly boarded and fraud concerns.  Your account was opened 11/4/22 through **************************** and closed by Risk on 12/2/22.  The current amount in reserve is $19,296.27 and will be held indefinitely.  We recommend you contact **************************** Customer Service at **************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩