Complaints

This profile includes complaints for National Bobblehead Hall of Fame and Museum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

National Bobblehead Hall of Fame and Museum has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  National Bobblehead Hall of Fame and Museum

  170 S 1st St 2nd Floor Milwaukee, WI 53204-1402

  
• 

  National Bobblehead Hall of Fame and Museum

  PO Box 982 Milwaukee, WI 53201-0982

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pre-order for a bobblehead last fall, in the amount of $48. the bobblehead had a ship date of january 2025 at the time of pre-order, however, i discovered by february that the pre-order would not ship until May 2025. I then decided to cancel my pre-order and get a refund. HOF bobblehead store cancelled my pre-order bu tI have yet to receive a refund to my original form of payment.

  

  Business Response

  Date: 03/13/2025

  Hi *****,
  
  I'm very sorry for the issue and delay with the refund. We have investigated this and see that our initial attempts to process the refund on 2/26 did not go through successfully. However, we were able go get it closed out and manually refunded on March 7th as shown in the attached printout.
  
  Again, I sincerely apologize about the issue with this order. We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code RALPH23032415 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure our valued customers like you don't have to wait for a refund on orders that they cancel.
  
  Thank you for your patience and understanding,
  
  ****
  ***Founder and CEO

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  this in regard to subject line complaint. the business was very prompt in their response and issued a full redund to me very promptly. please note this in the records. i was more than satisfied with the resolution of this. 
  
  Regards,
  
  ***** ******

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they keep pushing back the date for fulfillment of my order and i wonder if they intend to send my ****** ******************** at all. I want it sent now or send a refund . It was supposed to have arrived in December and I believe i got an email for even before that but there have been continuous delays. I want the Kamala ********************

  

  Business Response

  Date: 03/13/2025

  Hi ********,

  I'm very sorry for the delay with your order. The item that you pre-ordered was delayed due to a manufacturing delay. However, your order just shipped on 3/11 and it is expected to be delivered to you by Monday. You can see the tracking details here: **************************************************************************************. If you would no longer like to keep the order, you can return it for a full refund.

  We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code LORRAINE23016821 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure pre-order items ship as close to the expected ate as possible.

  Thank you for your patience and understanding.

  Thank you,

  ****
  ***Founder and CEO

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  i tried the discount code in the checkout when i used the code  LORRAINE23016821  it gave me an error message ...see attachment and would not accept my code for the purchase of First Order Jet Trooper Funko Pop! Star Wars Glow-In-The-Dark Pin which cost exactly $10 and shipping an addition $8 not sure of tax. Now this is just another example of a company that does not stand by its promises of customer service. I wanted to purchase this item. I do look forward to receiving the long awaited ****** ****** bobblehead and we will see if they will fulfill that promise . Sending the pin and allowing the $10 discount would have also been very kind considering what i have been through. Sincereley
  [Please type your response here.]
  
  Regards,
  
  ******** Blancett   ***************************************;  phone ********** and **********

  

  Business Response

  Date: 03/17/2025

  Hi ********,

  I'm very sorry to hear about the issue using the code. I just looked into this and there was an extra space in the code we created. We just fixed the code, so the original code (LORRAINE23016821) will now work for you. Please try again and let us know if you have any issues.

  Thanks,

  ****

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Coco the bear bobble head that was delivered damaged on December 2 2024. I notified them immediately about it which they requested a picture which was sent. They told me I did not need to send back the damaged one and they would replace it which they did. The second one was damaged as well. I sent them a picture as well. They did not have any in stock till March which I did not want to wait as I might get a third damaged one. I requested return labels by phone calls and e-mails a few times which I still have not received and this is now March. I just would like to receive my money back but they will not do that till I return the bobble head. For a return they tell you to call but I get no response.

  

  Business Response

  Date: 03/13/2025

  Hi *******,

  I'm very sorry for the issue and delay with receiving the return label. We have emailed the prepaid label to you today so you can return the bobblehead for a full refund. Although bobbleheads are fragile, it is very rare for them to break in transit, and we sincerely apologize for the inconvenience it has caused. 

  We hope that you will give us another try and have issued a $15 gift card for you. You can just use the discount code BARBARA23010688 at checkout on a future order with no expiration. We are working hard to make sure our valued customers like you are able to return items in a more efficient way going forward.

  Thank you for your patience and understanding,

  ****
  ***Founder and CEO

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 I placed an order hoping to have it arrive by Christmas. On December 6th of 2024 I requested a refund on my order since I was told it would not arrive for Christmas. They received my cancellation and informed me that it would be processed in 10 business days. I still have not received my refund and despite numerous calls and emails have been told only to leave my information and they will get back to me. No one ever responds back. Called again today and was told that there is no way I can speak to anyone except the phone operator. What kind of customer service is this!

  

  Business Response

  Date: 03/13/2025

  Hi *****,

  I'm very sorry for the issue and delay with the refund. We have investigated this and see that our initial attempts to process the refund on February 5th did not go through successfully. However, I see that we were able to get it successfully processed on February 26th.

  Again, I sincerely apologize about the issue with this order. We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code PETER22992832 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure our valued customers like you don't have to wait for a refund on orders that they cancel.

  Thank you for your patience and understanding.

  Thank you,

  ****
  ***Founder and CEO

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered 3 Bobbleheads from the National Bobblehead Hall of Fame store on August 14, 2024. My credit card was charged $98.00. I have emailed them twice but I still haven't received my order. I didn't expect it to **** * months to receive my product.

  

  Business Response

  Date: 03/13/2025

  Hi *******,

  I'm very sorry for the delay with your order. I do show that we responded to your emails, but it sounds like they may not have made it to you. After looking into this further, I see that one of the pre-order items on your order was delayed due to a manufacturing delay. However, your order just shipped on 3/12 and you should receive it within a few days. Note that it can take a day or two for the tracking to show movement (**************************************************************************************). If you would no longer like to keep the order, you can return it for a full refund.

  We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code BARBARA22978135 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure pre-order items ship as close to the expected ate as possible.

  Thank you for your patience and understanding.

  Thank you,

  ****
  ***Founder and CEO

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered 2 bobbleheads in July 2024. I inquired as to when delivery would be made and was told November. When the bobbleheads had not arrived in December, I asked again if product would arrive before Christmas and was told no. I cancelled both orders, cancellation was accepted and I was told refund would be issued within 10 days. Between December 11 and today, Feb 19, I have not received refund. I have sent multiple emails, multiple phone calls always getting the same person answering the calls stating he will file with accounting and i should get a refund. I asked to speak directly to their accounting department or to a manager or supervisor. He said there is no way he can transfer my call and a number I can call directly is not available. I feel like Im just hitting a wall. The phone number Ive been calling is ************ and the email is ********************************** Can you advise me? Thank you.

  Customer Answer

  Date: 03/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you so much for your help! Bobblehead has responded and did just refund the $ to my account. I so appreciate you and the BBB!
  
  Regards,
  
  **** *******

  
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on 1/19 and it was the wrong product. I cancelled on 1/20. I received an email response on 1/20 saying my order would be canceled within 10 business days. I emailed again on 2/5 requesting my refund as the product was never shipped and cancelled within the appropriate time (less than 24 hours I cancelled it). They cancelled my order that day 2/5 again well after the promised 10 business days. I have since sent two emails 2.7 and 2/11, asking where my refund is with no response. I have sent one final email today 2/12 and will make 1 phone call tomorrow to get my money refunded.

  

  Business Response

  Date: 03/13/2025

  Hi ****,

  I'm very sorry for the issue and delay with the refund. We have investigated this and see that our initial attempts to process the refund did not go through successfully and we had to escalate this to our online store provider (*******) for them to manually push the refund through, which is what caused the delay. However, we see that you were able to open a case with your credit card and received a full refund as shown in the attached printout of your order history.

  Again, I sincerely apologize about the issue with this order. We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code JILL22934898 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure our valued customers don't have to wait for a refund on orders that they cancel.

  Thank you for your patience and understanding.

  Thank you,

  ****
  ***Founder and CEO

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the National Bobblehead HOF store on 8/16/2024. I contacted the business on 1/3/2025 to check the status of my order and was told that it may be delivered in February. I asked that the order be cancelled and I be given a refund. I received the cancellation email on 1/6/2025. I waited the 7-10 business days and called on 1/22/2025, 1/28/2025, and 2/4/2025 requesting my refund. I also sent an email on 2/4/2025 asking for my refund. I have not gotten my refund. Any help in getting this refund would be appreciated.Thanks

  

  Business Response

  Date: 03/13/2025

  Hi ********,

  I'm very sorry for the issue and delay with the refund. We have investigated this and see that our initial attempts to process the refund did not go through successfully when we cancelled the order on January 6th. However, we see that the refund did go through on February 27th.

  Again, I sincerely apologize about the issue with this order. We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code KIMBERLY22907554 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure our valued customers like you don't have to wait for a refund on orders that they cancel.

  Thank you for your patience and understanding.

  Thank you,

  ****
  ***Founder and CEO

  Customer Answer

  Date: 03/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bobblehead on April 10, 2024, and followed up to cancel the order on September 19, 2024, since it was taking too long to receive. I have never received the promised refund from them, despite numerous attempts at emailing and phone calls to the vendor. My credit card will not help me either because it is beyond the limit of time that they are able to resolve the issue. My latest attempt to receive a credit was today. The original credit card that I used for this purchase is set to expire at the end of February, 2025.

  

  Business Response

  Date: 03/13/2025

  Hi *****,
  
  I'm very sorry for the issue and delay with the refund. We have investigated this and see that our initial attempts to process the refund on January 16th when we cancelled the order did not go through successfully. However, we escalated this and were able to get it taken care of today
  
  Again, I sincerely apologize about the issue with this order. We hope that you will give us another try and have issued a $10 gift card for you. You can just use the discount code TERRY22892169 at checkout on a future order with no expiration. We successfully fulfill thousands of orders each week without any issue and hate to disappoint any customers. Our in stock orders ship within 2 business days of receiving your order and pre-order items typically ship by the expected ship date listed on the product page. We are also working hard to make sure our valued customers like you don't have to wait for a refund on orders that they cancel.
  
  Thank you for your patience and understanding,
  
  ****
  ***Founder and CEO

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your gesture, but because I never received the ordered products within a satisfactory time frame, nor received a refund, I will not accept a credit for future merchandise at the store.
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 03/13/2025

  Hi *****,

  I apologize for any confusion, but since we were just able to get the refund successfully processed on our end this (see the attached screenshot), it might take a couple of days for you to see the refund on your **** card that you used for the purchase. You should have an email from 11:25am central time confirming the refund was successfully processed on our end and I would expect you will have it by Monday at the latest on your credit card account.

  I apologize again for the issue with the order. Let us know if you need anything else.

  Thanks,

  ****

  Customer Answer

  Date: 03/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the order. And they keep saying that they are going to send my message on. Have called several times with no response.

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  yes, I heard from national boblehead. they refunded my money. Thank you for your help. ***** ******.
  
  Regards,
  
  ***** ******