ComplaintsforMilwaukee Alarm Co., Inc.
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On December 29, 2023 I sent my letter 1 along with related 5 attachments to Milwaukee Alarm Company (MAC) hoping for MAC to address the raised issues diligently and professionally. As I did not receive any responses from MAC, I followed up the matter with my letter 2 on January 29, 2024. Needless to say, *** has never responded to any of my letters as of this date. Please see the uploaded letter 1, its 5 attachments, and my letter 2 for details of my problem.Initial Complaint
08/29/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Our current alarm monitoring company, Milwaukee Alarm Company, has engag** in deceptive and bad business practices. On March27th, 2023, we reach** out to them to quote us installing several new overhead door contacts and modules at our business(******* ***************** They provid** us a quote for the work as $2490, which we agre** to have perform**. At no before,during, or after the work was it communicat** to us that this agreement would also include a 5 year extension of our contract. Fastforward to August 28th, we inform** Milwaukee Alarm that we had sign** another agreement with a different security provider(******* controls) and would be ending service effective imm**iately. Milwaukee alarm then notifi ** us that by signing the contractback on March 27th, there was a clause in the document that extend** our security arrangement with them another 5 years and thatthey have multiple other "sign**" agreements from us all for when we contact** them to do maintenance work with our alarmmonitoring system. They also inform** us that if we want** to cancel service with them, it would cost us around $30,000 to do so. Itshould not be legal to allow a company to put in a clause in tiny print saying that every time we ne** a service call from them, it alsocomes at the cost of extending the contract another 5 years. That is bad business practices and we ne** your assistance in breakingthese unlawful contract provisionsInitial Complaint
06/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
So on may 11,2022 2 guys broke into my store and stole about $10,000 worth of merchandise *** cash. My alarm company didnt go off when they broke into store. So now i cancelled my alarm company and now milwaukee alarm company showing me that i had 5 year contract with them. Why would i pay them for 5 year. If they cannot protect my property. Why would i pay the, every month when m nOt using there services.Initial Complaint
11/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We had used Milwaukee Alarm for 11 years. We recently sold our business and seeing as we prepaid for a whole year I asked Milwaukee Alarm for a refund of the unused service. 4-months worth at $45/month. There response was, "We are not able to provide refunds". This seems unfair and a poor business practice on their part. No response from the owner either.Business response
11/08/2021
Milwaukee Alarm offers an annual subscription service. Milwaukee Alarm does not provide refunds. Thank you.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.