Business ProfileforApple Leisure Group

I wish I could give 0 stars. ALG "Southwest Vacations" is a very shady business. They masquerade as an affiliate of Southwest Airlines, but apparently they are not the same company or an affiliate. As stated in their refund policy, if you cancel your vacation, the airline portion will be refunded to the regular form of payment if you purchase Business Select seats with Southwest. They ended up refunding us the wrong amount, $560ish instead of the $5000+ they were supposed to, and instead refunded the remainder as an airline credit. We called to get it straightened out, and they admitted that the wrong amount was refunded and said that they would issue a request for a correction for the remaining amount; however, they never did, and after several days of phone calls, they informed us that we would not be getting a refund because they already gave us travel credits. Travel credits are useless to us. We have no other trips planned, and you cannot get a cash value for these credits. They use shady tactics to get you to give up by making you call back and not calling you back, long hold times, not transferring you to the correct departments, or just hanging up on you.They have told us five different stories and we have asked multiple times to talk to a supervisor and they just keep giving us the runaround. This company should not be in business at all.