Reviews

This profile includes reviews for Apple Leisure Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apple Leisure Group

  8969 N Port Washington Rd Milwaukee, WI 53217-1634

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  Apple Leisure Group

  8969 N. Port Washington Road Milwaukee, WI 53217

Review Details

• Review fromTee L

  Date: 03/05/2025

  1 star
  If youre trying to make adjustments to your vacation its the most difficult thing ever. It takes almost an hour to get through to someone and when you finally do, youre speaking with someone that doesnt speak proper English. Your then on the phone another hour plus trying to get them to understand what your saying. They dont honor prices and their system is always down when you call for an adjustment. The workers get mad when you ask for a supervisor, who also doesnt speak English. This company is a joke. I hope ********* Airlines get rid of them because its makes them look bad

• Review fromSharon S

  Date: 12/04/2024

  1 star
  I would give 0 stars if it was an option. I booked a vacation threw a Fun Jet travel agent in June for 9/20/24.Poor communication with agent from the beginning never received any flight or room conformation from the agent. Did receive a text after reaching out up until the morning of the trip for information stating that I would receive a refund but still have still not received it.

• Review fromThanisha D

  Date: 09/25/2024

  1 star
  If I have the opportunity to give 0 stars, I would. Horrible company and services handled by crooks. We purchased refundable tickets and insurance and they refused to refund to the original method of payment when we had to cancel our vacation.. They never answer and call always drops when you’re about to connect to a representative. This company is separate from ** ******** and should be investigated further for fraud.

• Review fromMelissa S

  Date: 06/24/2024

  1 star
  I wish I could give 0 stars. ALG "Southwest Vacations" is a very shady business. They masquerade as an affiliate of Southwest Airlines, but apparently they are not the same company or an affiliate. As stated in their refund policy, if you cancel your vacation, the airline portion will be refunded to the regular form of payment if you purchase Business Select seats with Southwest. They ended up refunding us the wrong amount, $560ish instead of the $5000+ they were supposed to, and instead refunded the remainder as an airline credit. We called to get it straightened out, and they admitted that the wrong amount was refunded and said that they would issue a request for a correction for the remaining amount; however, they never did, and after several days of phone calls, they informed us that we would not be getting a refund because they already gave us travel credits. Travel credits are useless to us. We have no other trips planned, and you cannot get a cash value for these credits. They use shady tactics to get you to give up by making you call back and not calling you back, long hold times, not transferring you to the correct departments, or just hanging up on you.They have told us five different stories and we have asked multiple times to talk to a supervisor and they just keep giving us the runaround. This company should not be in business at all.

• Review fromLucas M

  Date: 02/10/2024

  1 star
  This is a horrible company to deal with. They should not be able to use Southwest in their name. Horrible customer service. When you contact their chat you will get different answers depending on who you get. Calling them is even worse. You will be lucky to get through to someone no matter what time of day you call. The call volume speaks to the horrible customer service. I got burned with these people.

• Review fromPatricia F

  Date: 02/06/2024

  1 star
  We booked a vacation thru Southwest vacations not knowing that ALG was who we were actually booking thru. Never the less our flight was cancelled on 1/11 and we have been fighting to get our money back since. Southwest airlines states that Southwest vacations is responsible. We are being penalized 2 nights from the hotel for cancelling when it's no fault of ours. We were told to get it thru ********(our insurance) for the vacation. They have declined it stating that Southwest vacation is responsible to pay us back because we didn't personally cancel ourselves. It's bad enough to have your vacation ruined but to have to go thru this **** to get your money back is totally absurd. Don't ever book thru Southwest vacations.

• Review fromDerrick P

  Date: 11/24/2023

  1 star
  When you look at their United Vacations website for hotels in Maui be careful when booking one that they say includes breakfast. We booked a resort through them and the first thing you see at the top of the resort profile is that daily breakfast is included. We booked based off this and now they are claiming that you have to scroll down to a specific room type, which is more expensive, to get the included breakfast. False advertising

• Review fromSue A

  Date: 09/19/2023

  1 star
  I had a reservation for Maui 8/7/23-8/12/23, #J8471304. We were there for 1 day, and then the fires happened. We were without power starting on 8/8/23, finally evacuated when the roads opened 8/9/23. I have been in contact with SW Vacations/ALG since 8/11/23, requesting a refund. SW Vacations/ALG has been giving me the run around for over a month. They said that they cannot issue a refund without confirming such details with the Marriott. I, personally, have been in touch with the hotel and Marriott corporate and Marriott Office of Consumer Affairs. The Marriott has confirmed that I am entitled to a refund for all the days of my reservation. I have forwarded that email from Marriott to SW Vacations/ALG. I have also forwarded my folio/receipt from the Marriott, showing that every night has been credited. SW Vacation/ALG continues to state they cannot process a refund because they need approval from Marriott. Not only have I provided this approval, but when a 3rd party (SW Vacations/ALG) purchases rooms from a hotel (Marriott), the 3rd party is the one responsible for refunds! Not the company they bought them from.

• Review fromJO S

  Date: 09/08/2023

  1 star
  This group also goes by the name of Southwest Vacations. Terrible customer service. I booked a vacation package. The next day I tried to cancel the package and was told it was too late. I called within 24 hours of receiving the the reservation confirmation. My trip is not scheduled for another 5 weeks. I was told I could get a credit but not a refund. The reason I am asking for a refund is because today the same trip, same flights, same hotel is $300 cheaper than yesterday. I asked for a refund or for the same trip for $300 less. I spent almost 2 hours on the phone with a representative who could do absolutely nothing. Do not book with Southwest Vacations. They are terrible!!

• Review fromMelin P

  Date: 08/23/2023

  1 star
  Apple liesure group is the worst company in the world. I *************** paid in full when l got the airport flight canceled. I called customer service they couldn't **** had a bad experience with Apple liesure group. Shut them down please.