ComplaintsforBergstrom Corporation

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I (*****************************) and my husband have been in contact with Bergstrom Auto LLCs corporate address in ******, five times within the last six months to be removed from their postal marketing junk mail, in which they have failed to do so. I and my husband have contacted Marketing Director *************************** from the corporate office in ******, and spoken multiple times with her on the phone to have us removed, which we still receive Bergstrom postal marketing junk mail. We do not service Bergstrom, or affiliate with them in anyway. At this junction, Bergstrom auto is in direct violation of Consumer privacy data Act 1494. Bergstrom auto does NOT have our permission or legal consent to have our information obtained to send us postal junk mail. I demand that Bergstrom Autoshall cease and desistall postal marketing mail being sent to our address, to stop immediately. It is ******************** responsibility as the Director of marketing, to ensure we are removed from all postal marketing and through Bergstrom's IT department. The address listed below shall have our information removed immediately from Bergstroms postal mailing list:***************************** ************************************************ If we continue to receive further postal marketing email beyond the submission of our complaint, we are prepared to file civil litigation against Bergstrom LLC, which they must follow in accordance under federal law.Regards,*****************************

  

  Business response

  05/16/2024

  Please see attached Answer. 

   

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Nothing has been requested to us in terms of submitting a piece of junk marketing mail from Bergstrom and/or from *************************** at any time. I was advised from *************************** that all mail would cease when she applied the Do not contact, in which case, we still receive these junk Bergstrom maintenance cards/vehicle purchase cards. These specific cards continue to persist at our address approximately every two weeks and have continued for the last 18 months.  The address of the mailer that we receive the junk Bergstrom cards are from the following: P.O. Box 880-************-********-60186.  
  

  Furthermore, as noted from Bergstroms exhibit of our attempts of requesting exhaustively to be removed, it _still_ continues. Until we stop receiving these mailers, we will continue to pursue legal action pursuant to Federal law code, which is clearly documented, and in accordance Wisconsins consumers laws. 
  

  We continue to demand that Bergstrom exhaust all efforts to have us removed from any and all junk mailing outlets from their marketing, as its their duty mandated by law to do so. 
  

  A record of this document has been retained for legal purposes. 
  
  Regards,
  
  *****************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We wanted to purchase a ** and the salesman ******************* told us we need to hurry and close before end of year to get the ** tax rebate of $7500 because the rebate program was changing for 2024. So we hurried and closed on December 27th 2023, at that time he told us the paperwork would be field by them to the **** We found out when doing our taxes that he completely lied and the paperwork was never field because the price of the vehicle was greater than allowed. Bergstorm should be ashamed they have salespeople operating at such a low moral standard, and after numerous attempts we have yet to hear from the manager. I filed a complaint with *** also.

  

  Business response

  04/15/2024

  Please see answer attached. 

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **** was very boastful of the amount of insensitive offered, and he was adamant that the tax credit was in addition. Again, he told us ********* would handle sending all the info to the *** so we can claim the credit on our tax return. 
  
  Regards,
  
  *******************************

  

  Business response

  04/18/2024

  Please see attached. 

  Customer response

  04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The information provided by the dealership does not change the fact that they failed to follow the correct process and the sales rep over promised something they should not have. Bergstorm owes me $7500.
  
  Regards,
  
  *******************************

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This happened today, 3/21/2024, and it has happened many times before. I own an electric Mini and go to ******* once a month. I need to be sure I can recharge here. I have often found all the chargers on your lots occupied, but usually not actively charging. Sometimes the car in question is done charging and sometimes a car (electric or not) is simply parked in the chargers space. When I go inside to request information on whether the cars owner is an employee, or a customer, or whether its being charged by (or simply parked) the dealership after service, I get dismissed. I understand that except for when your service department put the car there (which has often been the case), its not your responsibility. I always begin my quest for help in an open frame of mind. When I enter the dealership, there are usually many employees, but no one will make eye contact with me. Good thing Im not trying to buy a car (I will buy a second electric car in the next year).When I can corner an employee, I usually get disinterested service at best, but occasionally dismissive and sometimes outright rude. The gent that helped me today was polite, though he was unable to help and had no knowledge of which chargers on the lot were fast chargers and how many cars could be connected to each at once.Your employees treatment of electric car owners is foolish. The easiest way to meet new EPA tailpipe emissions limits is to increase electric car sales and a big hurdle is range anxiety. Better training and customer service on the publicly available chargers on your lot is the lowest hanging fruit.When friends and strangers ask about range problems when traveling, I accurately relate my difficulties and specifics of the charges at issue and their locations. Thank you for your attention and for your care in training staff on this issue in the future.

  

  Business response

  04/01/2024

  Please see attached response. 

  Customer response

  04/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have now read the Answer the business filed with BBB and while the representative mischaracterized

  (1) my interest in getting the charge for free (I would pay if I could) and

  (2) the fact that the charger has been delisted from the public network of both free and for-pay chargers (it is listed on that network, or at least was when I tried to use it on the day of my complaint),

  I do respect the business' desire to charge for electric car charging, and the fact that it has been difficult, (though not impossible) to do so in ********* until the law changed.
  

  
  

  At any rate, his statement that employees have been instructed to be polite has not always been effectuated.  I purposely didn't complain on dates when employees had been rude and dismissive because I didn't want any employees to be harmed for what I believed was probably was poor training.  Instead I waited until I had been treated at least moderately well.  I always believe in giving the benefit of the doubt.  I only complained because the problem was almost universal for this business, indicating something needed to be improved.
  

  
  

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought an RV to Bergstrom on 06 December for an oil change and purchase of 6 new tires that were to be mounted and balanced. When I picked the Vehicle up at the end of the day the tires made the vehicle shake and the ******* light came on. I returned it the next day. After they looked at it they sent me a text saying that the reason it shakes is because they do not have a tire balancing machine for tires that big and they put balancing bags in the tires. They said my keys are ready to be picked up and I should take them to Pomps tire to have them balanced. They were not offering to refund the $360.00 they charged me to mount and Balance the tires. Now they tell me they do have a Balancer for tires this size and they will balance them today. I have lost 3 days of getting ready for a trip and they are still not done. They still havent responded to the ******* issue but I have found that n the invoice I was charged for 10qts of oil but this motor actually takes **** qts of oil. They sent me home almost 5 qts low on oil which may have damaged the motor. These people should be compensating me for my lost time and should also be honoring a life time balance since I do not know if they even have the capability because originally when they sold me the tires they said they could balance them. When they failed they said they couldnt balance them. Now they say they can Balance them. I have spent the entire day making calls and leaving messages.

  

  Business response

  12/13/2023

  Please see attached response. 

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would like to contact you about my recent experience with a Bergstrom ************** on **********. in ********.I had my rear shocks and struts replaced at this location in Feb of 2023. On 9/4/23 I heard a clanking sound near my right rear tire. It sounded exactly like my car did when I brought it in in February. My husband brought the car back to have the rear shocks looked at on 9/6/23. The woman at this location tried to convince me that the sound was due to vibrations from the front struts. I had no concerns about the front struts as these were just replaced in March of 2020. My husband tried explaining MANY times that the front was not the issue and that the rear right side was the issue.So I ended up paying $896.44 for something that I wasn't concerned about and left with my car still making the same clunking noise that it arrived with.My husband returned to this Bergstrom's service center to discuss the problem with the people working. They ASSURED us they would "make this right with me" as when my husband again explained the problem, the worker could see the part hanging off in the back just by doing a visual inspection.9/7/23 my husband returned again to make sure the issue was fixed. This time they agreed that there was a part hanging off the back right side. They took that off and now my car is not making the sound, but I paid $896.44 for something that I wouldn't have had replaced bc I wasn't experiencing any issue with it. The shuttle was supposed to pick my husband up today, but he hadn't arrived, so my husband got my mother to drive him to the service center to pick up the car. This experience has been nothing but awful and stressful and in fact caused me to spend $896.44 for a noise that was fixed for $0.I don't feel that this situation was "made right with me" and I am now out $896.44 for something I didn't even want fixed in the first place.I emailed *** Bergstrom about this and have received ZERO response.

  

  Business response

  09/26/2023

  Please see attached. 

  Customer response

  09/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are a local automotive repair shop.We installed a used ****************** in a vehicle.It was dropped off at Bergstrom for programming.We normally do our own programming but Dodge/Chrysler was having issues with their aftermarket programming. They ended up installing a new ***, a trans solenoid, & programmed it. We paid $1145 for this service. Upon pickup the old *** core was sitting on the dash & the check engine light was on.There was fuel injection codes that weren't present before.They cleared them but within 2 blocks they came back. We ended up replacing the fuel ***************** plugs at our shop & still couldn't get the codes to clear. We brought the vehicle back to Bergstrom. They replaced the *** under warranty. We picked it up months later.The check engine light was still on but this time with oxygen sensor codes. We replaced the oxygen sensors even though they tested good. We dropped the vehicle off at Bergstrom a third time. After testing they determined the new oxygen sensors we installed were faulty. I told them replacing the oxygen sensors again wouldn't likely fix the issue.They proceeded with the repairs.Weeks later they called & said the oxygen sensor didn't fix ********* would need more time to diagnose.Weeks later they called & said it was fixed.I picked it up & test drove the car.The check engine light is off now but the car won't drive over 30 mph.They billed me $700 without my consent & THE *** IS STILL NOT FIXED!!I've contacted the location's GM, service ******** ********* advisor.Now they're just ignoring me.This whole process has been drawn out over 8-9 months.***** there answers the phone or returns calls. Noone follows up. I was even told be one service advisor that it's not their problem, they're overwhelmed. This service department lacks customer service & the ability to repair vehicles.There is no quality control as everytime I've picked up the vehicle it hasn't been repaired & should of never been returned to the customer.

  

  Business response

  08/18/2023

  Please see attached response.

  Customer response

  08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  

  There is inaccurate and false information in your response. Unfortunately, I will have to describe in full details the events that followed so I apologize for the lengthy response but it appears that there is a lot of bad informaion being passed from party to party. The vehicle NEVER ran rough until after Bergstrom repaired it. Yes, we replaced the transmission and *** with used parts. We usually perform our own programming but because Chrysler Wi-tech / ************** was having issues with their aftermarket application we could not perform the programming. I even contacted Wi-Tech / ************** support for this programming issue. Wi-tech / ************** is the same programming application that the dealer uses but they are setup on the dealer format and independent shops are setup on the aftermarket format. They remoted into my laptop and attempted the programming too. They informed me that the aftermarket application was down with no ETA on when it would be repaired. She informed me that a dealer should be able to program the **** That's the only reason why the vehicle ended up at Bergstrom in the first place. I also have to mention this is not the first time we had an issue like this. In the past we dropped a vehicle off at Bergstrom and requested for a *** to be programmed. Instead their call center did not relay the information correctly and once they pulled the vehicle into their shop they started to diagnose it. When I called to check on ETA of completion, they said they are still looking at it. I asked what they were looking at and they said were diagnosing codes. I said there was nothing to diagnose and that they only needed to program the **** They tried to charge me 2 hours of diagnostics plus the programming. After a brief conversatoin they waived the diagnostics fee. There should of never been a diagnostic fee in the first place. They failed to communicate and tried to pass the cost along to me. Again with this particular vehicle, the only thing I asked them to do was to program the **** I never stated that it ran rough. The customer can attest that this vehicle also never ran rough, so why would I say that? Make absolutely no sense. The only codes were P0700 tranmission control system, P1745 transmission line pressure too high / too low, and P0934 hydraulic pressure sensor circuit low. These codes will not cause a vehicle to run rough. It may cause the vehicle to go into reduced power mode which will not allow it to drive past 30-40mph. I did give them permission to replace the *** because they stated they were unable to program the used *** we installed. Also you mentioned that after replacing the *** and programming that the original codes were gone but new codes appeared pointing towards the oxygens sensors. This is false. The codes at that time were pointing towards fuel injectors. I have documention on my end if you would like to see. I also brought my customer in at that time and walked him through our diagnostic procedure which lead us to believe there might of been restricted fuel injectors. I have my customer as a witness and proof that the codes after the initial *** replacement were not oxygen sensor related codes but fuel injection related codes. After we replaced the fuel injectors, the fuel injection codes still would not clear. Since the fuel injectors were replaced and the wiring circuits all tested good the only logically fault was the ***, which was replaced by Bergstrom. I contacted Bergstrom and dropped the vehicle back off. The vehicle sat at Bergstrom for months. Finally they said they would replace the *** under warranty. They called and said the vehicle was completed. I went to pick it up. When I walked out to the vehicle the old *** was still sitting on the dash and they need that part back for a core. So I brought it inside and handed it to *****. I went to leave and upon starting the vehicle the check engine light was still on. I went back inside and talked to *****. He came out and scanned it. This time the codes were oxygen sensor related. He cleared them and I left. These codes could of falsely set during programming so I figured no big deal. Within one block the codes returned. I drove it back to our shop. I contacted Bergstrom and told them what was going on. In the meantime we diagnosed the vehicle and ended up replacing the oxygen sensor even though they tested good, we thought maybe there might be an intermittent issue that was not revealing itself. Replacing the oxygen sensors did not resolve the issue so we dropped off the vehicle again. You also typed that Bergstrom informed me that most likely the oxygen sensors needed to be replaced but doing so was no guarantee. This is also false. Please ask *********************** about the conversation we had and tell him upfront and honest. When we spoke he told me that they diagnosed it and that the oxygen sensors we installed were bad because they had antiseize on them. Most oxygen sensors out of the box come with antiseize on them or a packet of antiseize. I told ****** that we already replaced the oxygen sensors and that I didn't feel confident that replacing them would resolve the issue but if they felt that would resolve the issue then to proceed. I also asked ****** to follow up with me regarding cost. He never followed up. Weeks passed and I called. ****** said they were waiting on parts and that they will be in the following day. The following day ****** called and said the oxygen sensors did not fix the issue. After our conversation he said he would not charge me for the oxygen sensors and labor because it did not resolve the issue. He said they'd tried to get it  back in when they had time. Several weeks went by and finally ***** emailed and said it was done. I asked for details and costs. I received no response. I decided to pick up the vehicle and Bergstrom handed me a $700 bill. I never authorized any of the repairs. It was under my impresssion that since all these problems started after their *** replacement that they were taking care of this under warranty. When I picked up the vehicle the check engine light was finally off. I decided to test drive the vehicle. I got onto highway 41 and 1/2 mile later the vehicle started to sputter, lose power, and it stalled. I got it to restart and limped off the highway and all they way back to ATF. The next morning I drove it and the same thing happened. We only had the vehicle at our facility for 1 1/2 months and that was because we were waiting on parts (transmission, subframe, and ***) and attempting programming that was the fault of the software. Bergstrom had this vehicle collectively for 7-9 months. Now that you have the true story ****************** you can make an informed decision. I called Bergstrom several times. Most time I get no response from the service department. I'd leave messages and voice mails. I'd send emails to *****************, ***********************, and *****. ****** was responsive for a brief period but besides their service department consistently failed to respond or update me. I welcome you to come drive the vehicle youself to see if it runs rough. Again myself, my technician, and my customer can all attest that from day one this vehicle did not have fuel injection code, oxygen sensor codes, and the engine did not run rough. It only had transmission codes and transmission issues. The *** on this vehicles controls engine and transmisision related functions to include fuel injectors and oxygen sensors. ***************** also said in our conversation " We know you use to work for Bergstrom". I ask, what does that have to do with anything and how is it relevant to this situation? I also ask you to do a ****** review of that store. Please look at the reviews and click the lowest reviews tab. You will see that 80-90% of the reviews are regarding that service department. I think that says something about the quality of that service department from top to bottom. 
  
  Regards,
  
  Gie On Behalf Of ********* *********** ***

  

  Business response

  09/06/2023

  Please see attached response. 

  Customer response

  09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I'm not sure where to proceed regarding this matter. I find this situation completely ludicrous. I'm appalled by your statement that "you have not done anything wrong". There were so many wrong things done with this situation I do not wish to type in a letter, although several of the things I've already mentioned. From the responses and lack of responses, to the inability of owning up and accepting responsibility for a very poorly handled situation. No offense but more or less you are the middle man in this situation. You received the complaint, then you had a conversation with Bergstrom ********'s service team and they relayed inaccurate and false information to you. Then, you just hear my side of the story through a third party. They didn't tell you how they stalled on repairing the vehicle. Some of that time was waiting for parts and that is understandable but eight to nine months? They didn't inform you that they failed to return most of my calls, emails, voicemails, or messages left with the receptionist. I even called Bergstrom Corporate and left a message with the fixed ops manager during this whole process and I never received a response. I don't know how many times I have to state this but the vehicle did not have or exhibit any of the problems that are ongoing prior to service at Bergstrom ********. I work in the field, I know if a problem is coincidence or related to repairs that were performed. There is no need for me to **** off repairs on your service department when we are more than capable of doing our own repairs. 
  We still have the matter of the oxygen sensors. ****** said he would not charge me for them because it did not fix the issue BUT I was charged for them. I asked ****** what he was going to do since replacing the oxygen sensors did not fix the check engine light. Was he going to leave the Bergstrom oxygen sensors in? If he was, then I would need my oxygens sensors back so I could send them back to my supplier for a warranty credit (ATF replaced the oxygen sensors before we dropped off the vehicle so they were brand new). I told him this in a verbal conversation we had over the phone and reinterated this in an email conversation. Some of the emails went unresponded and some of the emails ****** actually called me. Those emails will also be attached for you to review. Was he going to reinstall my oxygen sensors? If he did, WHY DID I GET CHARGED FOR OXYGEN SENSORS? That would mean you charged me for parts you did not install. I would consider that fraudulent, wouldn't you agree? I still have not paid invoice  ****** for $700 because of this issue. Not to mention I never consented to any of the charges besides the replacement of the oxygen sensors and that was because ****** said ATF's oxygen sensor were defective/ faulty. His reasoning: because they had antiseize on them. Any reputable technician knows that new oxygen sensors come with antiseize on them. I decided not to call out ****** on this because I never want to undermine or question another shop's diagnostics. 
  I think we'll both be happy to know that the vehicle is correctly repaired. In fact I sent an email to your team at Bergstrom ********. It will be attached to this response. The details you need will be in that email. I will also have you know that neither **, ******, or ***** responded to that email. Although to be honest I already knew they would not respond because that's how they all behaved from the beginning. Also throughout this whole process there was never once a single apology. Even an apology for not returning a call would of put some respect on the subject. 
  The resolution I selected which was to "finish the job" meant for Bergstrom to stand behind their repairs. I had a conversation with ** a few weeks ago and he said at that point he felt it was best that we diagnose and repair the vehicle then to go from there. What I would like is for Bergstrom to pay my invoice for my lost time and cost of parts. Or you can waive invoice ****** for $700 and reimburse me for the repairs performed on invoice ****** for $1144.74 because it was what created this situtation to begin with. Please see the attached emails and our repair order. You'll see on our repair order what it ended up costing us to re-repair what your service department attempted to repair. Also know that there is A LOT of labor hours that are not even billed out on our repair order. You'll have to sort out the email conversation I had with ******. For some reason the email reads in chronological order from bottom to top. At any time feel free to reach out to me personally. ********* and Service main line ************. My cell ************. My email ************************** ********* and Service address ********************************************* 
  
  Regards,
  
  Gie On Behalf Of ********* *********** ***

  

  Business response

  10/04/2023

  Please see attached. 

  Customer response

  10/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I still am not in agreement with the actions I'd rather accept the offer and move on from this altogether. 

  It's unfortunate that even when you provided all the email conversations and documentatons to include our diagnostics that you still can't admit that Bergrstrom ******** is at fault. Where they especially failed is their diagnostics, repairs, standing behind their repairs (warranty), and customer service. I understand you have to stand behind your team but it says something about a company when they can own up to their mistakes and make good on those mistakes.   
  I know without escalating this situation further that there in nothing else you will offer. I have taken a far larger hit financially and time-wise than you have and there is no way for me to recoup that unless you compensate me. Based on your goodwill offer we both already now that's not going to happen.  
  Why do you keep eluding my question regarding the oxygen sensors? Did Bergstrom charge me for parts that they did not install? Yes or No? 
  For the sake of washing my hands of this situation I will accept your goodwill offer to waive the $700 on invoice ****** EVEN though I should of never been charged for it in the first place. It's dismal that this is the resolution you have to offer. I speak loosely and as a customer when I say the following: 
  I hope you investigate the processes, procedures, and employees at Bergstrom ********. There's a lot of people there that are not very good at their jobs. I know Bergstrom is a great place to work for. I enjoyed my time at Bergstrom and have mostly fond memories of my time there. I would not be where I am today without my experience from Bergstrom. However the things I learned and observed from my time at Bergstrom do not reflect what is going on at Bergstrom ********. I only say these things because I feel they should be brought to someone's attention because they need to be addressed. ****, I am not the only one making these type of grievances. This situation left me feeling wronged in so many ways. Just check ****** reviews on that service department. I sincerely hope you take my words into consideration. Something or someone there needs to change. Please see to it that invoice ****** is waived as I have received past due statements the last couple months.     
  
  Regards,
  
  ************* On Behalf Of ********* And Service 

  
  

  

  Business response

  10/09/2023

  Please see response attached. 

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a recall notice for the headlamps on my 2015 ****** Altima. At that time, I took my car into the dealership and they verified that my headlamps were in fact faulty and should be covered under the recall. This is a safety issue because I cannot see at night while driving my car. Originally, I took my car in for this in January, 2022. We are now approaching almost 1 year since then and they are telling me the parts are on a national back order and it could take even 7 months longer to get them. I called AutoZone near my home and they have the original parts available. The dealership told me I would have to buy them (approximately $1050) and they would charge me an additional $150 to install all at my expense and that there would be no warranty and no re-imbursement. This is unacceptable. If ****** cannot obtain the parts thru their inner channels, then they should buy the very same parts from the stores that have them in stock and take care of this recall. This is a safety issue. When I have passengers in my car at night, they don't even think my headlights are on-they are that bad.Thank you for your assistance.By the way-I went up the chain of command to the service advisor (******), the service manager (****), and was then referred to ****** directly. All ****** did was assign me a case number and refer me back to the dealership-what a runaround!

  

  Business response

  11/18/2022

  Please see attached response.

  Customer response

  11/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

  This does not resolve the fact that I will end up waiting at least a year and a half to get my car fixed, and I cannot see at night.  It is my belief that ****** is vending the parts to auto part stores rather than making it a priority to fulfill their open recalls.  Bergstrom's response fixes nothing, and I am completely frustrated and dissatisfied.
  

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am Karigan ***** I stopped at your ****** bergstrom Oshkosh location. I was interested in the new 2022 ****** Corolla le. The price listed online at bergstrom ****** is listed at $22,411. When I arrived at bergstrom to look at the vehicle the tag on the car was for $25,200. I asked the gentleman that was working with me named ******************* showed him the vehicle online and he said, dont worry we will match the price online. Then I went to test drive the vehicle and found out the vehicle I was driving was a used ****** Corolla se and had ***** miles on it. I asked **** he said yeah that is used. I said you never told me it was used. Then he said there werent any new corollas available, and I would have to pay $25,000 for a used vehicle and only $22,411 for a new vehicle makes no sense. I am looking for someone in corporate to contact me because **** told me he would be able to offer the price online for the vehicle. I am looking for this to be fixed so that I am able to get the vehicle that I was told and the price I was told. Below I have included the listing that was online. I received a phone call from ***************************, and he told me they are unable to match the price and said it was ****'s misunderstanding but a consumer I was very appalled as I bought a vehicle from Bergstrom in 2017 I got a ****** Sentra. Never had any issues and now when I voice my concern it is overlooked and no willingness to work with me as a customer. **** was very rude and i shouldn't have to settle for **** mistake. I would like Bergstrom ****** to offer the vehicle i was told would be for $22,411.

  

  Business response

  09/27/2022

  Please see attached response. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2015 Jaguar ****** R in for a battery replacement to a local Jaguar dealership on March 29th, 2022. I dropped the car off with no engine issues. When I picked my car up from the dealership, there was a major engine knock. I brought the car immediately back to the service department and they diagnosed it with engine failure. *** car was in perfect running condition when I brought it in that same day.This dealership also falsified the mileage on the Repair Order, claiming that they DID NOT drive my car, but upon pickup of my car, my odometer showed that they drove my car nearly 11 miles! *** dealership claims that the car was low on oil, but this cannot be true as they also stated there was no signs of any oil leaks or burning oil anywhere. I also just drove the car prior to this incident from ********** to ********* with no issues whatsoever.I have numerous receipts of the work done, including a full vehicle inspection performed at the time of service that shows that they checked the oil level and marked it as "OK". So they also lied on the inspection sheet. I was quoted nearly $34,000 in parts to replace the engine in my car with a used one from Jaguar and that doesn't include any taxes or labor costs.Please help me with this! *** dealership is not willing to take any responsibility for their actions!

  

  Business response

  06/15/2022

  Dear ****************,

   

  Attached please find ********************** response in this matter.

   

  Thank you.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got a 2014 ****** Outback from Bergstrom Victory **** Imports on February 19, 2022. Within a week I began having issues with the car not starting properly. I took it to them 3 times before they told me the issue was a bad battery which I had already had tested and was told was fine by napa. They claimed it had burnt cells. Napa would have noticed that if it were true. They also told me that the rear breaks and rotors were bad and had to be replaced. This was less than a month after getting the car. They also claimed to run a diagnostic test which showed nothing was wrong. They claimed that the brakes and rotors had been wheeled. A couple days after getting the car back, while my boyfriend was driving my vehicle home from helping his aunt out in Ironwood, the cruise control light started flashing, and the check engine light and brake light came on. I got the run around and a lot of excuses from the sales manager at Bergstrom, while my boyfriend was stuck driving the car home from over 2 hours away. About a week later, after more run around from Bergstrom, I took the car to a local repair shop for diagnostic testing. They found that the wheel bearings and hub assembly is bad, the catalytic converter is shot, and the wires to the starter are corroded. Bergstrom is telling me that the only thing they are willing to cover is half the cost of the repairs, and only if I find a way to get it to them 130 miles from where I live. Also, In the meantime the car has been sitting in my driveway unable to be driven for weeks, while I'm still paying my car payment and insurance. We have also payed a lot for gas driving to Appleton multiple times and lost multiple days of pay. At first they were willing to buy the car back at what I payed minus mileage ( most of which was driving the car there and back for "repairs"), but now say they will also deduct time and repairs but from market value.

  

  Business response

  04/22/2022

  Dear ****************,

   

  Attached please find ********************** response in this matter.

   

  Thank you.

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