ComplaintsforTri City National Bank
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Without my knowledge, I was $1.99 overdrawn on my account. I was never informed. Instead, TRI CITY would not give me any consideration. The manager was rude and called me a child for not watching my account. I usually receive a notice when I am going to be overdrawn. I asked to have the $35 fee dismissed and she gave me a rude response. I tried calling corporate and they pushed me off. I have received a letter every day this past week telling me that now I owe the bank $107.90. How can I afford to pay these fees. No one will listen to my case. I feel getting a letter every day is a form of harassment. I am a bi-polar sufferer and this kind of frustration does not help my mental health. A little compassion would be a great help. Can the BBB help me get this resolved.Business response
03/28/2023
Dear *******,
Thank you for your feedback. I was glad that we were able to speak, provide solutions for you to consider and collaborate on a solution. If you have other questions about your account, please feel free to contact your local branch or reach out to me directly. We're always happy to help you find the mix of our products and services that best fit your needs. Thank you for your business. We look forward to continuing to serve you.
Sincerely,
****
**************************************
Assistant **************** Regional Operational ManagerCustomer response
03/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
09/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi there,My name is ***************************. Im one of your customers. I am currently in ********. I recently inserted my debit card in an ATM here and it swallowed it and Im not able to retrieve it. Right now theres $26.91 in it, and I would like to retrieve that money as here in ********, its equivalent to 982 baht which is a lot of money. Is there any way you could give me the debit card number and the security code at the back of the debit card so I can send the money from that card to my **** debit card? And also could you cancel the card once Im done with this?Thank you,*****Business response
09/29/2022
Dear BBB of *********,
Thank you for alerting ** to this message from the customer. We did not receive any direct contact for the customer on this matter, and our customer care center will follow up via the phone and/or email provided right away.
You may contact me directly with any additional questions.
**********************************
Senior **************** Marketing and Communications, Tri City National Bank
P: ************ | F: ************
E: ***************************************
A: *********************************************, ** 53154Initial Complaint
01/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/31/2021 I attempted to open up a bank account online through tri city national bank website and funded the account with potential account with $50.00. The website does not inform potential customers that there would be a hold on monies whether an account is open or not. On 12/31/2021 I check my bank account and saw that tri city national back had a hold on funds even with the account not being opened. I called tri city national bank customer service and was advised this was just a hold and the money would be refunded to me. I was advised by tri city national bank to wait the **** business days and the money will go back into my account the money was never refunded to me. I called tri city bank customer service again in which they stated it was my bank that hasnt return to the money to me. My bank has confirmed 01/13/2022 that tri city bank has the $50.00 and I would like the funds to rightfully be return to me.Business response
01/20/2022
Dear Mercedes,
- We spoke together with Green *** today for about an hour.
- Green *** confirmed that no transaction cleared your Green *** account from Tri City National Bank.
- Green *** was able to confirm that there was an error during the processing and that the funds never came out of your account.
- Tri City's processing account shows only an authorization was made and no transaction cleared to create an account here at Tri City. Subsequently, there is nothing for us to refund to you.If there is anything else we can do for you, please feel free to reach out directly. Your hometown bank is always here to help.
Vice President * Deposit Operations ManagerCustomer response
01/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Tri City National Bank representative did an amazing job helping to come to a resolution will definitely recommend services to family and friends.
Regards,
*************************************Initial Complaint
07/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Balances is changing daily I'ma accurately deducting money outu account customer service has been unhelpful also gotten a bank statement with unaccurate amounts as well I've been screen shotting my balances daily I want my money backBusiness response
07/20/2021
We will reach out to Ms. ******** to get more details regarding her complaint. At this time we do not have enough information to respond to the complaint, however we do look forward to her feedback and addressing her concerns.
******* *******
***
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.