Complaints

This profile includes complaints for Tri City National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tri City National Bank has 28 locations, listed below.

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  Tri City National Bank

  6400 S 27th St Oak Creek, WI 53154-1015

• 

  Tri City National Bank

  17100 W Bluemound Rd Brookfield, WI 53005-5950

• 

  Tri City National Bank

  4698 S Whitnall Ave St Francis, WI 53235-6052

• 

  Tri City National Bank

  4125 Durand Ave Racine, WI 53405

• 

  Tri City National Bank

  4708 Northwestern Ave Racine, WI 53406-1502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened aTriCityBank checking account under a promotion offering a $350 bonus for setting up direct deposits of over $500 within 60 days (*******************************). I met the stated requirements by receiving a qualifying direct deposit from my employer within the timeframe.However, I was informed that my deposit did not qualify because it was not "monthly" or "recurring." While the terms specify that the deposit must come from a recurring payroll, they do not mention a required frequency. If two or more deposits are necessary, this should be clearly stated in the terms to avoid confusion. Furthermore, my deposit was from a recurring payroll, as evidenced by a subsequent paycheck from the same employer.Additionally, when I opened the account, the representative did not inform me of any frequency requirement. I was later told by the marketing team that the deposit must be monthly. This change in terms gives the impression that additional requirements are being introduced after the fact to avoid honoring the promotion.

  Business Response

  Date: 03/24/2025

  Dear ****** ***,
  
  Thank you for your feedback. We are pasting below the terms of the offer under which you opened your account at ********. The promotion requires you: "To receive the $350 Direct Deposit bonus you must have at least $500 in 'Qualified Direct Deposits' which are limited to recurring payroll, pension & government benefits and which must be electronically deposited to the account by the employer, government agency or pension provider within 60 calendar days after the account open date." 
  
  Offer Terms: 
  *Must present mailer. $50 required to open account. Account opening subject to approval, personal accounts only, terms & fees subject to change. Offer limited to new ******** checking account customers 18 years of age or older. Offer not available for customers who have had a Tri City checking account within the last 12 months. One bonus per customer. Checking account must be opened by the date listed on your postcard. To receive the $350 Direct Deposit bonus you must have at least $500 in Qualified Direct Deposits which are limited to recurring payroll, pension & government benefits and which must be electronically deposited to the account by the employer, government agency or pension provider within 60 calendar days after the account open date. If you have fulfilled the conditions of this offer, a $350 Direct Deposit bonus will be credited to your account within ***** calendar days after the account open date. You will not be eligible for the bonus if your account is closed at the time of the credit. If your account is closed within 180 days after the open date, the $350 will be forfeited. Offer is subject to tax reporting; you are responsible for any applicable taxes. We have the right to change or discontinue this offer at any time without notice.
  
  To earn the bonus, the payroll, pension or government benefits must be recurring, or occur repeatedly at a regular interval. A one-time payment, as you made on November 22, 2024, would not satisfy the promotional requirement. We appreciate you allowing us to review this matter; we have and the requirements as published were properly followed.
  
  Sincerely,

  ******** R. *******

  Chief Brand Officer

  Tri City National Bank

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Once again, the Direct Deposit I received was from my companys recurring payroll system. The brand officer stated that payroll must be recurring, but the terms and conditions do not specify the required frequency of deposits or the number of qualifying deposits.

   It's ridiculous for them to add extra explanations on top of the terms just to deny responsibility, especially when the banker never mentioned these additional rules. Its a terrible look to avoid giving the bonus like this.]

  
  Regards,
  
  ****** ***

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited an insurance check to my account without the prior knowledge that it needed to be endorsed by my mortgage lender. The teller at ******** was new and said so herself. She accepted the check and notified me the next day that it did not have proper endorsement and I need to have an endorsement form filled out by mortgage lender. Mortgage lender requested the original check and tri city states they filed it away with the back office and cannot give it back. The solution tri city offered was to make out a whole new cashier check written out the same way to have my mortgage lender endorse that. Mortgage lender again states I need the original check or a whole new check from the insurance. This was relayed to Tri city and asked them not to make the cashier check and yet they still went ahead and handed me the check and told me to go talk to mortgage lender hoping theyll sign it. Tri city cashed the check out without proper endorsement and put it in the form of a cashiers check against the mortgage lenders wishes but I am the one that has to take the responsibility of fixing this.

  Business Response

  Date: 01/07/2025

  Dear ******* ******,
  
  Thank you for sharing your concern. I'm sorry for the way your transaction was processed. Please accept my sincere apologies. As branch manager ***** ********* relayed on your phone call, we have worked with *******************, and they have confirmed with the mortgage investor that the cashier's check can be deposited at ******************* or ********. We appreciate your feedback and will use this as a coaching moment with our staff. If there is anything else we can do for you, please feel free to contact me directly at ************.
  
  Sincerely,
  ******** ********
  Vice President | Director of Retail Operations
  Tri City National Bank
  

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. In November 2023 my online accounts, phone, email was compromised and someone had control of those items. I wanted to ensure I protected myself so I filed a police report, reported to *** and also went to the **** on ******* in ******. I had explained to them my situation and gave them my debit card to destroy. I also had put limitations on my account so no random person can call to try to take over my account. They also helped me close my online account because someone else I dont know had taken control of my online accounts and phone. This caused a great hardship on me trying to contact family, businesses and just being able to pay bills. I was weekly going into the bank to do transfers to ensure my account had adequate amount to cover autopayment of bills that had been previously set up. I didnt have a way to safely change the auto pay so I left them. As time went on some tellers seem agitated with me coming in to do transfers all the time. I had also had an instance where my account ending in 2041 went into overdraft which I was upset about because I have money at ******* that could have been transfered from a different account. I didnt feel safe having that setup online even if I borrowed a family members device. ****** told me they would set it up so this wouldnt happen again and they would refund the fee. Fast forward today I received a letter stating Im being charged $140 in fees. Which means nothing was set up right to prevent this from happening. Its sad I cant trust you to help me thru this hard time and then your employees make me feel bad for trying to safely handle this by having only in person transactions. I would like all the fees waived. I can schedule an appointment to close all of my accounts including my money market so that way I can find a bank that can accommodate my small request. If doing business with you is an issue I would prefer to find a bank that has more compassion and options. Let me know how to proceed.

  Business Response

  Date: 07/01/2024

  Dear April,
  
  Thank you for your feedback. I'm very sorry we let you down. Thank you for taking the time to speak with me and allowing us the opportunity to continue to serve you. We will use this as a coaching opportunity with our staff to improve our customer service and treat these matters with the attention they deserve. I know you are in good hands with *****, but if there is anything else I can assist you with, please let me know. 
  
  We will be working hard to continue to earn your business and trust. 
  Sincerely,
  **************************************
  Assistant Vice President * District Manager

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without my knowledge, I was $1.99 overdrawn on my account. I was never informed. Instead, TRI CITY would not give me any consideration. The manager was rude and called me a child for not watching my account. I usually receive a notice when I am going to be overdrawn. I asked to have the $35 fee dismissed and she gave me a rude response. I tried calling corporate and they pushed me off. I have received a letter every day this past week telling me that now I owe the bank $107.90. How can I afford to pay these fees. No one will listen to my case. I feel getting a letter every day is a form of harassment. I am a bi-polar sufferer and this kind of frustration does not help my mental health. A little compassion would be a great help. Can the BBB help me get this resolved.

  Business Response

  Date: 03/28/2023

  Dear *******,

  Thank you for your feedback. I was glad that we were able to speak, provide solutions for you to consider and collaborate on a solution. If you have other questions about your account, please feel free to contact your local branch or reach out to me directly. We're always happy to help you find the mix of our products and services that best fit your needs. Thank you for your business. We look forward to continuing to serve you.

  Sincerely,

   ****

  **************************************
  Assistant **************** Regional Operational Manager

  Customer Answer

  Date: 03/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,My name is ***************************. Im one of your customers. I am currently in ********. I recently inserted my debit card in an ATM here and it swallowed it and Im not able to retrieve it. Right now theres $26.91 in it, and I would like to retrieve that money as here in ********, its equivalent to 982 baht which is a lot of money. Is there any way you could give me the debit card number and the security code at the back of the debit card so I can send the money from that card to my **** debit card? And also could you cancel the card once Im done with this?Thank you,*****

  Business Response

  Date: 09/29/2022

  Dear BBB of *********,

  Thank you for alerting ** to this message from the customer. We did not receive any direct contact for the customer on this matter, and our customer care center will follow up via the phone and/or email provided right away. 

  You may contact me directly with any additional questions.

  **********************************
  Senior **************** Marketing and Communications, Tri City National Bank
  P: ************ | F: ************
  E: ***************************************
  A: *********************************************, **  53154