ComplaintsforEwald Chevrolet Buick

• Initial Complaint

  04/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Im transparent so I attached pictures as well so you can see the correspondence. I bought a vehicle from this dealership out of state(online). I trusted the vehicle was looked over with a fine tooth comb being that Im out of state and paying for all my own taxes and transportation to get the car back to Virginia. I did all the paperwork online through docu-sign with the finance manager. Im extremely disappointed because I was assured that the truck had no issues. I asked repeatedly before finalizing the deal since I was not there in person. After getting the vehicle home and registered, inspected it was found that a motor mount was defective. I reached out to the dealership which pretty much told me the buyers guide said its ok to our standards. I literally watch the technician show me the engine jumping around in the car at the inspection station. The vehicle has been deemed unsafe to drive until the repair is fixed. What should have happened to accommodate me for the inconvenience would have been to at least provide the parts of cover the labor neither happened. So the level of professionalism Im use to was not upheld in this transaction. If I could ship the vehicle back and cancel the loan I would.

  Customer response

  05/03/2023

  I have resolved my complaint with the dealership. They have rectified the issue and fixed the issue. Thank you for your help.
  

  
  

• Initial Complaint

  11/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Only July 9th of 2022, my wife and I purchased a 2020 ***** Silverado **** rst with ****** miles from ewald Chevrolet of **********. On September 30th 2022 between 6:30pm-7:00pm at night on a 45 minute drive home from work, the trucks check engine light started flashing and the truck was running really rough while at a speed of 60mph. This happened 2 times within a 20 minute period. After this event the check engine light shut off. The morning of October 1st 2022 around 9:00am, I took the truck to ewald to have them check out the truck. They scanned the truck and did confirm the 2 hard misfires from the previous night. Without the check engine light still being on they sent me on my way. This same hard misfire has plagued me a few more times since. Friday November 4th 2022 at around 4pm on my way home from work, the truck had another hard misfire so severe on the freeway that even with my foot to the floor the vehicle decreased speed rapidly while running. Ewald finally agreed to take the truck for diagnostic on November 14th 2022 after I posted a poor review on ******* They had the vehicle until November 19th ******************************************************************************************* their possession. They returned the vehicle to me on a 15 degree winter day with less than a quarter of a gallon of fuel, and the speedometer showing they maybe put only ***** miles on the truck while in their possession. I have a 1 year old son who is with me often and the vehicle is my truck for work as I am self employed. Any kind of major mechanic failure of this vehicle could be financially devastating or even be harmful to my child. I bought this newer low mileage vehicle for safety and peace of mind. The vehicle has warrantees and so far ewald has turned their back oh helping fix the problem and has not offered any options to resolve this major issue and has been extremely poor at even diagnosing the issue.

  Business response

  11/21/2022

  To address ********************** concern, Ewald Chevrolet has tried to address the vehicle misfire issue multiple times.  We have driven the vehicle ************************************************************** warmed up.  We started driving it at ***** miles and stopped at 34570.  We were willing to continue driving the vehicle as long as it took to figure out the issue before he requested the vehicle back from us Saturday the 19th.  While the vehicle was in our service department, ****************** was supplied with a free loaner.  He was told that we would need the vehicle for an extended period of time to drive the vehicle to try to get it to act up.  According to General Motor's guidelines, we need to have a code or be able to duplicate the issue.  We can't replace random parts on speculation that it may be something when it is not.  

  The best course of action at this point would be to get the vehicle back to Ewald to continue driving and get the vehicle to act up.  We will supply a loaner truck again.  When the truck gets back, we will make sure the vehicle has a full tank of gas.

  Attached are the two repair order documenting what has transpired.

  Ewald Management 

  Customer response

  11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  on Thursday november 17th 2022, I stopped in ewald Chevrolet of ********** to ask some questions and see what the status of the vehicle was. At that time I met with kaela the sales women who sold us the vehicle. She informed one of 2 options. 1 I could take the truck and bring it back when the issues arises again, or 2 they would keep it till Saturday November 19th 2022 in order to keep trying to get the vehicle to recreate the issue. On Saturday November 19th 2022, I was informed that they still hadnt figured out the issue and that I could come get my vehicle. During my visit on Thursday the November the 17th 2022, my wife was on the phone with me and I had asked her about those 2 options as well seen as she is part owner of the vehicle. She had over heard the conversation and agreed as well to leave it there till Saturday the 19th in an attempt to see if they could figure out the vehicles issues. We indeed did get the vehicle back on Saturday the 19th 2022. On Sunday november 20th, we took the vehicle in question to go grocery shopping. At 11:09am, we were proceeding onto an on ramp to merge onto I-94 when the vehicle started to shake and started misfiring again. This time there was no check engine light, but an extreme loss of power just like the times before. I did text message kaela the sales woman at 11:13am about it only to get a not very positive response so to the fact that I have made mention about these being the reasons I have never bought this brand of vehicle before. I am giving ewald a fair chance to resolve our frustrations with this before we trade the vehicle in else where and purchase a different brand of vehicle. 
  
  Regards,
  
  
  ******************************

  Business response

  11/22/2022

  As stated earlier in the prior response we need the vehicle to continue diagnosing and driving.  When can you bring it back?  This is the best way to resolve your issue.  We are totally willing to do what it takes but cant fix or diagnose when we dont have your truck.

  Ewald Management

  Customer response

  11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I will bring the vehicle back for continued diagnosing. I will need a loaner truck again for my work purposes.
  
  Regards,
  
  ******************************

  
  

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday December 17th, to buy a used GMC Sierra ****** Duramax. When we first called on the truck, we were told they had just put new tires on it so the price was not negotiable. We said ok, made the deal. In the morning when we got up, we were surprised to find they were not the right size tires for the truck. They put 245/70R17. The sticker in the door clearly states LT265/70R17.They sent me the invoice of the original build of the truck that says 17" I understand the rim size is correct, but the width and aspect ratio are not. The wrong size tires affects the speedometer and the def percentage reads wrong. On Saturday morning I called ***** the salesman that sold us the *********** also left a message for *** the manager. I have heard nothing back. I sent them a picture of the door that clearly states that 265/70R17 are the tires size for that truck. Still no response.When you purchase a truck, it is with the reasonable and justified expectation that it has the correct tires on it (unless you are specifically told otherwise and choose to buy it anyway). Which we were not.They can mail me the tires or they can work with a local tire shop to put the correct ones on. We drove over 3 and a half hours and paid over $40,000.00. I truly think they should have had the correct tires on.

  Business response

  12/21/2021

  Upon review of the customers complaint Ewald Chevrolet Buick believes there was nothing done that would compromise the safety of the ehicle. We replaced the tires to make the vehicle legal on stats highways. we where traspearent with the customer letting them know they were replaced before coming to take delivery of the vehicle. 

   

  Ewald is offering one of the following as a solution to the customer concern: 

  1.) $500 check to use towards replacing the new tires already installed o the truck with what the customer would want.

  2.) Pay the service **** to recalibrate the *** to the rire size on the vehicle.

  3.) We will supply the tires as the size requested by the customer and in the same brand currently on the vehicle We will send a driver to *********** ***** dealer to pay for the exchange and bring back the current truck tires to Ewald after the exchange.

  Please let us know what direction the customer would like to go. 

   

  ***** Ewald

  General Manager 

   

  Customer response

  12/22/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the first option given as resolution is satisfactory to me.   

  Please mail the check to 
  

  ***************************
  **********************************************

   

  They did tell us that they changed the tires, however they did not tell us that they were a smaller size than what is required for that truck.  I appreciate their willingness to put this issue behind us.
  

  Regards,
  

  ***************************

  
  

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