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Customer Review Ratings
Average of 34 Customer Reviews
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Review fromJoy Z
Date: 04/16/2025
5 starsWow! Outstanding customer service, fast delivery, high quality results. We will use this company from now on for all our printing needs. There was a small miscommunication and they went above and beyond to resolve for us. Thanks 4Imprint! - **************, *** *********Review fromTony G
Date: 04/11/2025
2 starsTony G
Date: 04/11/2025
I ordered caps with a logo and they made the logo much smaller than originally intended. Im 4 imprints certain I will not recommend them.
4imprint, Inc.
Date: 04/14/2025
Hello ****, Thank you for reaching out. We'll be in touch right away! Per our 360 Guarantee, we'll make certain you're happy with your order. If you're not 100% satisfied, we'll pay to pick it up and rerun it or refund your moneyyour choice.Review fromDan B
Date: 11/19/2024
5 starsDan B
Date: 11/19/2024
We had a great interaction with 4imprint. There was a slight problem with our order that 4imprint proactively tried to help us with. I am very impressed and will try to work with them whenever possible. Great customer service!4imprint, Inc.
Date: 11/20/2024
Thank you, ***, happy to hear our team impressed you (that's our goal!) and look forward to assisting you again in the future. All the ****, *** and the 4imprint TeamReview fromChantal S
Date: 06/10/2024
5 starsGreat customer service, needed 170 bottles fast and was delivered on time, life savers, thank you.Review fromKatie D
Date: 05/30/2024
5 starsKatie D
Date: 05/30/2024
I've ordered many times over the years and I have never been dissatisfied with the result. The samples are great to test before making a decision. No matter who my rep is for the order, they always seem to go above and beyond. For example they just sent me a few examples with my logo on a bag to make sure it was right before going forward with the full order.4imprint, Inc.
Date: 05/31/2024
*****, thank you for your kind words, and your continued business too. I'll pass along your note with folks here...they enjoy hearing what they do makes a difference!Review fromAnthony C
Date: 05/30/2024
5 starsAnthony C
Date: 05/30/2024
4Imprint provides service that you will not get with competitors. Like any company, an error may happen.. but when it does, they go out of their way to make it right. I had a fairly material error occur with an order in September/October of 2022 on some hoodies that I had ordered for my business. Service level agreements and deadlines were not met, and I attempted to address reasonably. My initial attempts and some miscommunications had me pretty hot, and I escalated, expecting to get crickets, as with so many businesses nowadays.Much to my surprise, 2 team members and an SVP reached out to me directly to rectify the issue. They stuck by their customer guarantee and turned me into a believer. I went from swearing 4Imprint off forever, to becoming a loyal customer with renewed faith that service isn't dead. So often, reviews left on sites like this only reflect negative experiences. I wanted to share my experience in hopes of giving others some reassurance that this company does right by their customers when they do run into an error that truly occurs on their end.4imprint, Inc.
Date: 05/31/2024
Hi ******* - thank you for giving us the chance to make things right! When you order promotional products, we know they're more than products, and do everything possible to be certain you're satisfied. We look forward to working together again soon. *** and the 4imprint Team4imprint, Inc.
Date: 05/31/2024
Hi ******* - thank you for giving us the chance to make things right! When you order promotional products, we know they're more than products, and do everything possible to be certain you're satisfied. We look forward to working together again soon. *** and the 4imprint TeamReview fromOlusola U
Date: 04/12/2024
1 starOlusola U
Date: 04/12/2024
They did not deliver on my second order. After calling a few times and getting attitudes from them, I checked the order on their website and saw that they never even made the bags I ordered!!!It is interesting that they now promote the company as one that would certainly deliver.I would not trust them.4imprint, Inc.
Date: 04/15/2024
We're truly sorry about the issues with your order in November 2021. It was a challenging time for us, and we understand how frustrating it must have been for you. Although it's in the past and we can't change it, we appreciate you bringing this to our attention. We'll reach out right away to see if theres anything we can do to make this right for you.Review fromDavid L
Date: 04/01/2024
5 starsDavid L
Date: 04/01/2024
I would rank 4imprint Inc higher if it let me. Right from the very beginning Melissa was super, she helped me place my order. Once it arrived part of it was incorrect, but that is just the beginning. I e-mailed her my issue, come to find out it was probably could have been my fault for not understanding the artwork proof. She then looked into it, and I received an email from Andrew asking if I wanted a discount and to keep and use what we had or reprint new ones. In this case we needed the part to be correct. He then offered to reprint them at no additional cost and then told us we could keep the originals or donate them. Due to the nature of the error my people won't wear them, but they will be great for the homeless once we donate them. The communication from the beginning to the end was outstanding, even the artist called me to make sure the new order was correct. I highly highly recommend this company, well done.4imprint, Inc.
Date: 04/02/2024
Hi *****, thanks so much for the opportunity to make your sweatshirts perfect for you! We're certainly lucky to have such great folks here, and I'll pass along your kind words to the team. We look forward to working with your organization again soon!Review fromDaniel A
Date: 03/01/2024
1 starDaniel A
Date: 03/01/2024
This company is a scam! 1. They force you to order before you can add your logo 2. You can not view your logo on the product 3. You can not edit your order once it is placed 4. The only way to edit your order is to call and talk to a sales person.5. The only way to see what your logo will look like on the product is to wait until the salesman emails your a proof to approve. 6. Dont ever agree to place an order with this company, going back to a real company / sportex for sure. Huge waste of time.7. I still cant edit or cancel my order. Deleting my account!4imprint, Inc.
Date: 03/06/2024
Some of what you describe is accurate, but much of it is not. Yes, we do not offer online mockups, and we wait until your order is placed before accepting your artwork. This approach has been refined over 35+ years to ensure your order proceeds smoothly and quickly, all while fulfilling our 360 Guarantee promise to you - ensuring 100% satisfaction or well pay to pick it up, reproduce it, or refund your money - your choice! We understand that circumstances may change, and editing or canceling your order afterward is more than OK. You can simply email your customer service representative, hop on our web chat, or call - whichever is easiest for you. Importantly, you are never billed until youve approved your mockup, and your order is shipped. And, in response to your request, we promptly cancelled your order and deleted your account.Review fromJesse M
Date: 02/29/2024
5 starsJesse M
Date: 02/29/2024
Had a bit of a mistake on our order and they worked hard to get it redone and sent out as soon as possible. Great communication and a great product. Will use again!4imprint, Inc.
Date: 03/01/2024
Hi *****,Thank you so much for taking a moment to leave a review. It means a lot to hear we made things right for you and the work our team does isn't going unnoticed. I'll certainly pass this along to them right away. Thank you for your business and for allowing us to make things right when they don't go as planned!Best regards,***
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