Business ProfileforLake Country Auto Care

Engine light was on: car was throwing three codes. P0014, P0420, P0013. March 12th, dropped car off for it's appointment. **** called with what was wrong ($2500 repair). We (my husband, ****, and I) discussed if repair was worth it; we did the repair and picked car up on 13th. March 16th, car stalled: I left a voicemail for ****. March 19th, my car stalled again; they said to bring it in as soon as possible. Had it there an hour later (12:45pm); when I called the next day for an update, they had not looked at it yet. March 21st, **** was "cautiously satisfied" car was fixed. It was throwing the same code (P0014) and a part they installed was already filthy. He suspected it was an engine sludge problem, changed my oil for free. Picked up the car and the engine light turned on on the drive home. Same code (P0014). We called: they said to bring it back. We were out of town the 25th to 28th and they said they would look at it then. When we called the 28th, they had not looked at the car. I called again and **** made excuses, but then told me they put in a sensor: not sure what the truth is. When asked why they would send a car home while it is still throwing a code, he said they fix "least expensive repairs first to see it is solves the problem". March 29th, they said it would cost another $1500 to fix. We suggested we should not pay the labor since the extra repair was something they missed; the same code popped up all 3 visits. They already had our engine in pieces once and we should not have to pay for them to take our engine apart again for their error. **** said there was no room for discussion and he was "going to make this right for us". They have a code of ethics on their website, but they did not live up to the standards they set for themselves.They had my car for 12 business days on 3 seperate visits. There was no urgency to correct their error and then they required us to pay the labor twice. It is unreasonable for them to require us to pay labor twice.