Reviews

The work and cost were reasonable. Unfortunately, I left my car with them for work on a Friday morning and though the hours posted online said they were open until 4pm, when my mom and sister went to retrieve it several minutes before 3pm, they found the business locked and no one answered the phone at 2:59 after circling the building. I said on the phone at 10:35am my mom and sister would be coming for it and they still closed early, leaving me without my car for the weekend (I work weekends) and making them drive there and back for nothing. The following Monday the guy in charge said they'd been closing at 3pm for years (meaning they had the wrong hours posted for years) and claimed he was there right up until 3pm. He had no answer for why no one answered the door and later claimed my mom's phone may have been a minute fast, calling it a "one minute difference." As I said, they arrived several minutes before calling and found the place empty. It wasn't a "one minute difference." He also later claimed to have called and left a message about the 3pm closing time. This is a flat-out lie, my phone showed no calls from the business after a 23 second exchange at 10:35am. Despite the inconveniences that they were undeniably responsible for, they refused any kind of compensation. Other businesses have done a lot better for less inconvenience. ****** **** **** took $75 off a windshield without asking because it arrived a day late. The shipping wasn't their fault, but they wanted to do right by their customer and I will use them again if I need to. Lake Country Auto Care won't be getting any business from me, my sister, my mother, my sister's friend they borrowed the car to go there from, or anyone we've told about it. A month later, Google still lists their closing time as 4pm, and the Better Business Bureau lists it as 5:30pm.

We are deeply sorry for this misunderstanding. However we did call and leave a message that we where closing at 3:00 on Friday. Yes our hours were not undated on ****** which was an oversite, however are correct on our website. We know it was inconvenient for you to not have your car for the weekend but we try or best to inform or customers of of hours when we are leaving the message that their car is completed. We do offer our customers to pay over the phone option, so this kind of situation can be avoided. Again we understand your frustration, but we wish you the best and hope you find a good fit for your car care needs.