Complaints

This profile includes complaints for Bitter Neumann Appliance Furniture Mattress's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bitter Neumann Appliance Furniture Mattress has 2 locations, listed below.

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  Bitter Neumann Appliance Furniture Mattress

  827 N 14th St Sheboygan, WI 53081-3809

• 

  Bitter Neumann Appliance Furniture Mattress

  3309 Calumet Ave Manitowoc, WI 54220-5425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laura *** ******** **** ***** **** ** Howards Grove, WI 53083 ###-###-#### Bitter Neuman 827 North 14th Street Sheboygan, WI 53081 Owner Dan Radue ###-###-#### I purchased a mattress on January 4, 2025 it was delivered February 21, 2025. I slept on it Saturday, February 22nd and Sunday, February 23rd. . I called Dan on Monday, February 24th and Wednesday, February 26th with no call back. I left messages. The mattress is not firm enough for my back. I asked what options I had. At this point, I would have appreciated the offer of him sending a mattress he knew was more firm and deliver it on Saturday a.m. I was patient with the process. I am also a former employee, so I thought I was being nice to give him the business. At this time, I would like to get reimbursed fully. I am disappointed. It may be awkward as we attend the same Church, but I needed to share with you this information.

  Business Response

  Date: 03/04/2025

  Unfortunately I have been very busy and not been able to get to alot of voicemails.  Laura can and should talk to her salesperson if she has questions.  We can only deliver what customers tell us they want.  We delivered the mattress that Laura chose and obviously she chose that mattress because it was comfortable for her.    I cannot just pick out a mattress for her.  She can talk to her salesperson for possible exchange options but there would be some fees to do that.  Pick up and refund is not an option.  

  Business Response

  Date: 03/22/2025

  Sorry, myself and our mattress merchandiser/buyer were at a trade show this week. Just catching up on emails today.  I do understand Laura made contact with her salesperson this past Monday.  Salesperson left Laura a message yesterday that there would be a 30% restock fee and credit would go towards purchase of a different mattress.  She should come in and pick out a different one.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23015446, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The mattress purchased hurts my back, so much that I cannot sleep on it.
  I waited for almost two months (my mistake), and received a product that I can not use.  
  I contacted you after two days. I feel very strongly that you do not stand behind your products.
  I also believe that a 30% restocking charge is unreasonable.
  I will perhaps consider contacting your sales representative again, but I continue to be disappointed with a family business that I supported does not support me.
  I still believe I should have a full refund. 
  No further response is needed.  
  
  
  Regards,
  
  Laura *** ********

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday December 4th Bitter ****** delivered a new refrigerator to my mother in laws house at ************************************************************************************. ******** is 90 years old. When they removed the old refrigerator they damaged the front door, door frame and weather-stripping on the door frame of the residence. I have called Bitter ****** for a solution but have not received a response/solution. The door needs repair.

  Business Response

  Date: 12/10/2023

  I have put a call through to our ********* repair man and am expecting a call back from him Monday.  We will contact ******** and schedule repair with her soon.  

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I whom are senior citizens purchased new kitchen appliances from Bitter Neumann in *********, ** on August 1, 2023. Delivery of the appliances was approximately on August 10th. After they delivered and set up the refrigerator and then left, we noticed a horrible loud humming noice coming from the appliance. This noise would run for over an hour at a time before shutting off for a very short period. We knew something was definitely wrong with it and immediately called the store and they told me they would send out a repair man tomorrow. The repair man showed up which was a younger gentleman that didnt seem to have much knowledge. All he said to us was thats normal. Very upset I had my family and friends of about 8 stop over to get their opinion. Every single person agreed something was definitely not right. My husband then video recorded it and brought the video into the store at which point the sales person says to us boy that doesnt sound right The owner was unavailable so I left a message on his voicemail. He did return my call from which I missed the call and he stated we would be intouch. We picked out a new refrigerator and they delivered and did an exchange. I was charged a restocking fee for the broken refrigerator of $389.70!! Another delivery charge of $79.99 and taxes. I have since been unable to reach the owner after several attempts , no return calls. When I called the store they told me he is not in today and wont be in tomorrow either and then they told me he is a very busy man.I was definitely taken advantage of for something that was out of my control.(I received a improper functioning appliance).

  Business Response

  Date: 08/28/2023

  This is all taken care of

  Customer Answer

  Date: 08/29/2023

  
  hello I am updating on the complaint I filed. Owner did contact me and reimbursed me for the restocking fee, I will be happy settling with that. Thank you very much for your help. *****************************
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased electrolux 600 washer and dryer on 5/6. Delivered on 5/8. I tried out the 15 minute cycle, and after a minute, the washer made a metal upon metal scraping sound. It happened again a few minutes later. Third time was followed by a constant but quieter noise. Had been on for 7 minutes, and it was discharging water from the top into the drum. Turned machine off and water kept running into the machine. Had to turn the water off at the wall. Put 3 wet items in dryer. After 1 hour and 15 minutes, items were stone cold and sopping wet. Changed the cycle to quick 15 minute dry, & increase heat level. No heat in the dryer.I called again on 5/9, letting them know neither machine worked. He immediately forwarded me to the service department. They sent service rep out the same day. When rep turned the water back on and tested the washer, it worked fine for him. He took the entire dryer apart, replaced a part, found out it was the wrong part, had to order the part, and told me that he could not be back til next week sometime! I asked him for advice and he told me that I should ask for a replacement.I called sales ******** told me he would look into a replacement and call me back. I told him that service rep is out the rest of the week. Sales rep called back 10:45 on May 10. He told me that because HE forwarded me to the service department and started the servicing of the washer and dryer, I could no longer have the machines replaced. Asked if I could exchange them for an ** model. He said sure, I'll look give you a call back. No call back.May 11, I called sales rep for an update at 11:15, and he said "we decided to service the machine". I told him I would talk to owner and hung up.Owner is out of town til 5/15. Emailed him all of the above. Indicated I would like to discuss my options. No response.As of 5/16, I have not heard from the owner or the sales or service rep.

  Business Response

  Date: 05/16/2023

  Sorry *********

  I have been back at store the last 2 days but not in office.  I am behind on emails.  Call me and we will get it figured out. ************

  Sorry for inconvenience

  Customer Answer

  Date: 05/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  In reference to complaint ID ********, the owner promptly reached out to me, apologized, looked into the issue, and agreed to replace the dryer.  It was delivered the next day.  Thank you so much for providing to me the extenuating circumstances.  

  Regards,
  
  *************

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint pertains to service provided by Bitter Neumann, the service calls spanned 7 months dating back to December 2021 and end 7/6/2022. During that time period we had ten (10) separate service appointments all for the same issue - "Ice Maker not working". We purchased our Kitchen Aid refrigerator new, along with a *********** ******* from Bitter Neumann in 2015. During the service calls several components were replaced which were thought to be the cause of the Ice Maker not working. Control boards (4) were replaced TWICE, the Ice Maker auger motor was replaced TWICE, the wiring harness was also replaced. When my first **** arrived, I paid it in full even though the refrigerator was not fixed yet, I paid ($500.00+) this in good faith hopeful that this would get reconciled in the end, after the repair was complete. With every subsequent service visit the service Tech continued to throw more of the SAME parts at the problem. I stopped paying future bills until the problem was fixed. I did call the service manager to tell him as much and he agreed, he said let's discuss the **** after its fixed. On 7/6/22 it was determined by Whirlpool the Refrigerator was "non- repairable". During most of the service visits there was a Technician from Whirlpool guiding the Bitter Neumann Tech over the phone. Today I inquired on a refund for the ($500.00+) I initially paid and was told they would not honor a refund. The reasoning from the service Manager (***) was. "We have ~$700 of his own time in this repair and he wasn't going give me a refund", we both lose. I told *** ,"I called to fix my Ice Maker and my Ice Maker is the same as it was back in December, I would like a refund. *** said Sorry. I called Whirlpool customer service and they referred me to *********************************************, no help. I took off 10 days of work (same partial days) to accommodate each service visit from December - July. I don't want to go to court but may have to is a consumer advocate group like BBB can't help.

  Business Response

  Date: 07/12/2022

  I have spoken to ****** and I think we are coming to a solution

  Customer Answer

  Date: 07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Today we spoke about a possible solution, but it was only a discussion. Bitter Neumann needed more information before making a formal proposal to reconcile the issue.   

   
  Regards,
  
  ***************************