Complaints

• Initial Complaint

  06/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been waiting over a year for a broken lock on a window. I have another window that the glass is separating been waiting since February. I send text messages I make phone calls. No return on anything. The windows come with a lifetime guarantee and I cant get any help.

  

  Business response

  07/18/2024

  I've talked to the customer and resubmitted the service with the manufacturer.

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I called them looking for the parts he didnt call me and I m still nowhere with them. Always blames someone else and then ***** forgets about it
  [Please type your response here.]
  
  Regards,
  
  *********************

  

  Business response

  07/18/2024

  You have a factory warranty and I'm just the middleman trying to get this resolved between you two. You can contact them directly if you like. It might help to speed things along.

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer states they do not have contact information for the manufacturer, so they are unable to call them. They also state that as they paid Patrick Windows, Patrick Windows should be responsible for making sure this is remedied. 

   
  Regards,
  
  *********************

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I sent a text to Patrick Windows over a week ago. Still no response. Ask for proof that he is sending the stuff in no response. I have done everything. Patrick windows has asked me to do and I get no response still waiting.
  Regards,
  
  *********************

  

  Business response

  09/04/2024

  I've submitted your service to Sunrise (now ************* and it's in their hands. I've done it more than once and I can only wait.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a group of nine windows for installation from Patrick windows 4/7/22. The windows were manufactured by ************** and Doors, **************. The window installation was completed on 5/20/22. The next day after the installation a crack started in the bottom pane glass in one of the windows. The window had never been opened since installation and was not struck by anything that I am aware of. I contacted Patrick Window who indicated they would contact the manufacturer. I contacted Paterick Windows about 3 months later and a representative said he called Sunrise again and he said Sunrise indicated to him that they had no record of his first call. I sent Patrick Windows a letter 1/19/23 asking for a update on my complaint and indicated that if I heard no response I would proceed with further action. I have not had any communications with Patrick Windows. I believe the window is a result of faulty manufactured glass. I would like the window pane replaced.

  

  Business response

  02/23/2023

  Your window is being dropped off by me tomorrow. You'll have it next week. I couldn't do anything until I actually had it.

  Customer response

  03/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  With regard to my complaint #******** for Patrick Windows please be advised that Patrick Windows brought a replacement windows to our home Sat. 3/4/2022 and installed it and the window has been repaired.  I know I cannot make additions to my complaint since I opened it last on 2/23 at which time the window had still not been repaired.  I just want to let you know that the issue has been resolved to my satisfaction.  

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought and had windows installed by them in May of 2022.Have been calling and leaving messages about 2 windows that failed during the December cold snap. ( about 5 tries) He is ignoring my calls and has yet to call back. I told him in my messages what happened and I have pictures to show him, I believe improper installation is the problem. I need them to come and fix or replace the 2 windows that are bad. But I believe a few others have small air leaks to, but they didnt malfunction.-yet. I will also be filling out a warranty complaint with the window manufacturer, and telling them what he is doing.I should have known this was going to happen for I remember him ignoring a customer and complaining that they keep calling and pestering him. This is a very poor way to do business. The pictures I have -its hard to see where the frost/ice is. Its on the sides and the sash where the locks are.

  

  Business response

  02/26/2023

  After talking to the customer we've set an appointment to address the issue and resolve it. 

  Customer response

  02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I went to a local home show for I knew his biz was there.He acted like he didnt know what I was talking about. I know he only messaged you back is because I mentioned it. I dont trust he will show up, if not I will write back
  
  Regards,
  
  *************************
  

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had all of our windows replaced the week before Labor Day. Two weeks later during a rain storm we had 3 windows leak. I have left 10 voicemails (husband has left numerous ones), I've spoken to ***** (owner) once. He stated he would send one of his people to look at them...and nothing happened. At this point we think we may have to get a lawyer involved for our "lifetime warranty" window issue.

  

  Business response

  10/04/2022

  We've been back and dealt with their issues. First was the kitchen window. We took off the siding to show them where they getting water behind their siding. They have no flashing on their gutters. We corrected their original problems at our expense and showed them what was going on. Having the windows closed and locked during one of the biggest storms in our history would have been helpful.

  Customer response

  10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Yes he showed us some issues with our gutters but the windows were closed and locked at the time of the leaking during the storm.  We are still waiting on our full screens for the upper level windows, which should be here this week.  We haven't had any leaking (no rain) since the repair.  My main issue with Patrick Window owner was his lack of answering his voice mail messages.
  

  
  Regards,
  
  *******************************

  Customer response

  10/05/2022

  I want to make sure that the windows don't leak during a rain storm before I'm completely satisfied that the problem has been fixed.

   

• Initial Complaint

  06/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had my new windows installed during the summer of 2021. All are good except one. One that faces the east side, on the second floor, leaks during a driving rain storm. Contacted Patrick Windows on October 25, 2021, the first time it was a driving rain from the east and the leak occurred. ***** said that the window is under warranty and will be replaced. Contacted numerous times since. The latest text received back from Patrick windows was on May 4th saying the replacement window arrived. Tried contacting them numerous times (voice mail, e-mail and text) to schedule install and get no response. There is a lifetime warranty by Sunrise Windows. All other windows are fine and I am completely satisfied with the quality. I just need this one leaking window replaced.

  

  Business response

  06/15/2022

  Contacted you when I got back from vacation this week and told you I would come by this week to take care of it. I'll see you soon.

  Customer response

  06/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was never contacted by him. A complete lie - no response to my many messages over the last 2 weeks. This has been ongoing since October 2021. I will be happy to have it taken care of, but dont provide false statements. 
  
  Regards,
  
  *******************

  Customer response

  07/21/2022

  Issue has been resolved and the window was replaced. Thank you for your help!

  Customer response

  07/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩