27 Customer Reviews
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Review from Dominick L
1 star06/21/2024
I would give them no stars if possible. I ordered and got an estimated delivery date of 5-10 days. I have not even received a notification that my order has been shipped so I did not check any tracking. I was told that my order won't be here until next week (over 10 days). I could not get a refund; I could not get anything done. I now have a toy being delivered 8 hours away for a birthday party I was supposed to attend next week. I was speaking with Ryan who was very UNWILLING of helping. He told me I could NOT refund my products even after they get here, he told me I was in other words "BEAT"Review from Nicholas D
1 star05/28/2024
Pre-orders are a straight up Lie. I placed an order in 2022 and still have not arrived. Before any PR guys from them come chirping on here about being beholden to allocation or manufacturing, just don't bother. Obviously it's understandable that if you don't have the item then you cant ship it to anyone. My problem is specifically that you also put an "estimated" time of arrival. Again, as an estimation it's a given that it may not be EXACTLY accurate, but there has to be some sort of reasonable time frame. Honestly why even put an estimation if month after month it just changes for YEARS? This is 100% disingenuous. A new customer cannot make an informed decision when the estimation is just made up. Delays and supply chain issues happen and I have dealt with things like that, but 2 years? I had to reach out a year later and got "it looks to be available shortly". Now another year later, I've cancelled my order and am stuck having to pay 2x reseller prices for something I thought I had already reserved for myself. 2 years is the cut off I'm using on pure principal and I think it's way past generous. No customer should have look at an completely made up estimated ship date when deciding to order from a company.***To be fair and clear for readers: I did not actually put money down or anything like that for the pre-order on this site. So, they didn't "steal" my money or anything like that and were polite in correspondence. I had faith they would deliver and they did not. That is why I am leaving this review, to warn others to not waste their time.***Review from Ray V
1 star09/25/2023
Don't bother unless you are a influencer! I have ordered or should I say attempted to order multiple items from BigBadToy store. Even recently I gave them yet another shot. I ordered a set of Marvel Legends, months after they were supposed to be released, I found them at Game Stop. So, I called their customer service number to check the status of my order and they still couldn't give me a shipping date. So, I just canceled it. Exact same thing happened with single releases of Marvel Legends and GI Joe classified finding things I "Pre ordered" at Target, Walmart or Game Stop months later on one occasion in the clearance isle it had been out so long. Most recently I pre ordered the Veteran William Werewolf action figure when it was announced. Never received it and ended up ordering it from Amazon and getting it in 3 days. Unless you are a influencer don't waste your time or money.Review from John H
1 star07/10/2023
Do not preorder thru these guys. They lie about when theyll get it and make you wait so long, I ordered few items more than a year and they never shipped. For some item, they require 10% deposits when you order, and they never arrive. And those item that they never get, you can find it somewhere else. Do not buy from them. They are scamsReview from Michael D.
5 stars02/18/2023
Been shopping at Big Bad Toy Store for about 20 years. A small fish compared to WalMart, Target, and Amazon, it is still a family owned business that has built up a good reputation with the collector community. The only complaint I have is that they often seem to be the last store to get goods in stock, so it isn't for the impatient,. But while the bigger online sellers mentioned above frequently cancel scores of preorders, I have always found BBTS will deliver what's promised eventually.Review from Fernando B
1 star01/13/2023
I pre-order an item 1/9/2022 with expected 3rd sometime in the summer, well here we are a year later 1/13/2023 and still no item, now website says expected 1st Quarter 2023, which they basically don't know, wouldn't be so bad if they didn't take a $30 non-refundable deposit, basically they just take your money and run. Do not pre-order anything from this company, they're running a pre-order scam.Review from Melissa M
1 star01/13/2023
I pre-ordered an item in Oct and paid a non-refundable deposit. The item had an estimated ship date of the same month. Since I placed my order later Oct, I wasn't surprised or upset that my estimated ship date got moved to Nov. However, it's now Jan and my date keeps getting pushed. Yet I was able to purchase this item from a different seller. The item is a limited edition piece that, per the info, will not be made again. From reading the reviews here, it seems that this is BBTS's standard practice. It's completely shady to have people pay a deposit for something BBTS knows they won't get (or they highly doubt they'll get).Review from Sarah T
1 star12/09/2022
I preordered an item two months ago with a shipment date of November. Well here I am in September and still no item! No emails about delays or anything. They just keep pushing the delivery date further out. This is ridiculous, I needed this item for Christmas. I spoke to the customer service rep about this, and he told me that they haven’t received any of the figures. Amazon and other retailers online got all of their figures launch day and had them sent out to their clients. Apparently whoever their person is who handles this didn’t make sure that the product would arrive on launch day so they could fulfill their pre-orders. They’re still waiting for the manufacturer to send any of them. The representative even told me that they hadn’t received any updates from the manufacturer so they had no idea if the items were even available to be shipped. The person in the chat told me that this was typical of the industry, but I can’t imagine how that would be so since Amazon had a launch date on their pre-orders, and those pre-orders were sent out. It sounds to me like they may not have had any products to sell, and may have waited to order them until they knew exactly how many pre-orders they had. The new launch date will be sometime next year, as per Amazon, and it sounds like they are not going to have any figures until ?that time. ? They then told me that if I wanted my figures I could buy them from somewhere else. Where else? Everyone who had them sold out on launch day. The whole point of the pre-order was to have them ready to go, so I wouldn’t have to worry about fighting with people online! Overall, this is ridiculous experience for me.Review from Chris C
1 star11/10/2022
Preorder is now 10 months out and they keep changing the arrival date by entire Quarters, not months, Quarter as in Quarter of a year. I would not mind so much had they not taken a non refundable $30.00 down payment. After 10 months which will be 1 year or more since placing the order and paying the deposit according to their latest 1st Quarter of 2023, I contacted them and they essentially said pound salt, Feel free to cancel but we are keeping your money. As far as I am concerned waiting over a year on a preorder is inexcusable and since they obviously can’t deliver they have no right to keep unearned money. Furthermore I have been able to purchase the exact item twice since placing this order. I don’t trust this company they are running preorder scams. Whatever you do never place a deposit on a preorder with the. I rate the BBTS as a crooked company.BigBadToyStore Response
11/14/2022
We apologize for the frustration you have experienced while waiting for your Pre-order to arrive. We are the mercy of the manufacturers and suppliers when it comes to how quickly items arrive. It seems as if things are starting to return to normal following the constraints in manufacturing to shipping witnessed through the pandemic, however, there are still some rare occurrences where items are taking longer to arrive than anticipated. We have policies in place surrounding items that require down payments, however, **************** is always happy to further communications with customers and provide resolution if an item has reached excessive and/or unreasonable wait times. We are happy to hear that you have been able to get this item home for your collection! At this time, your Pre-order has been canceled and refund has been provided.Review from Claire W
1 star09/21/2022
They sat on my order for two whole weeks, and the "customer service" just kept rudely telling me to wait. Finally, I had to open a dispute with PayPal. Never purchasing from this site again
Customer Review Rating
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