ComplaintsforSentry Insurance Company
Insurance Services Office
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I had auto insurance through Dairyland in 2022 and my car was broken into November of that year and lived in by homeless people for almost a week. They trashed it and stole my belongings I had inside. I filed a claim with Dairyland and was assigned ********************************* as my agent. I have had zero contact with her. My car sat on the street in downtown ********* for about 2 weeks while I was waiting for her to contact me or return a call. In that time it collected hundreds of dollars in parking tickets, continued to be trashed, and I was forced to surrender the vehicle back to Carmax where I purchased it since I could not afford to fix it without the insurance companys help. It has been almost a full 2 years and the only way *** heard my agents voice in her voicemail recording. I have fallen into severe debt since this all started and still have to walk 9 miles to work some days.Business response
02/14/2024
Hello -
This complaint has been misdirected to our company. Based on the complaint details and image provided, the insurance company is National General, an Allstate company. We are not affiliated with that company. Please redirect to the proper insurer.
Thank you.
Customer response
02/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A car insured by Dairyland rear ended my car in October 2023 and they have not paid for the damage to my car as if yet.Business response
02/15/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on February 15, ****, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing for my mother, who was in an auto accident on Jan 6, ****. She was rear-ended by a policy holder of Dairyland Insurance/Sentry/Viking Insurance. She has been trying to get a hold of the agent, *******************, for a month now. He won't return her calls, they have not sent anyone out to look at her damage on her vehicle to get a quote, nothing. They are frustrated and don't know what to do at this point. This company doesn't even have a professional voicemail system.Business response
02/15/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on February 15, ****, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello they lied to me never told me if I cancel I would have to pay over 475 no one ever returned my calls or voicemail I want them to remove this balance I was told I owed 135 then out of no where using PEAK *********************************************** INSURANCEBusiness response
02/08/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on February 8, ****, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Customer response
02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***********************Customer response
02/08/2024
i will be sending over my insurance I had for my new car as I stated why I cancel coverage my car was broken down Im not paying because yall decided to reinstate me I didnt get anything in the mail saying that so yes I deny Im not paying that its not right to lie on meBusiness response
02/15/2024
Attn: BBB
This will acknowledge receipt of the rebuttal.
We responded directly to the complainant via email on February 15, ****, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Customer response
02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
No I dont accept Im not paying you anything you lied . Im will get a lawyer and sue ****************************************************Initial Complaint
01/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had my car for only 2 weeks. When the situation happened it was ******* 24,2023 with my engine. The general gave me the run around for months. They are just now telling me after months of trying to get in contact with them that my car might be totaled. Its now ******* 24,2024 and it took them a year for them to tell me anything. Ive been paying a car payment as well. Not to mention they also gave me the run around about me paying for my car to get towed. I had to show them proof which I did and they asked for more proof. Something needs to be done I been patient long enough.Business response
01/25/2024
Attn: BBB
This complaint has been misdirected to our company. We have no record of a claim or policy for this consumer. Based on the complaint details and photos attached, this complaint appears to belong to the consumer's insurance company that is indicated on the attached photos. We are not affiliated with the consumer's insurance company.
If you have any additional information, linking this complaint to our group of companies, please forward to my attention. Otherwise, we request that you remove this complaint from any statistics you maintain for our companies and let us know that you have done so.
Thank you.
Regards,
Consumer Affairs
Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I met with an accident on Sep 26th, 2023, I was driving a **** ****** Camry hit by a Malibu, client of Dairy Land associated with Peak Property and Casualty Insurance. I was rearended 1st and rearended a Jeep Infront of me and the Jeep rearended a Lincon. My Car was completely totaled, but however the 2 cars in front of me drove well, I just hit the bumper of the jeep and I took the pictures. I was not physically hurt. I submitted all the required estimates and other docs within a week. But it took almost 3 months for the insurance to get back to me the agent said that they have $10,000 property damage limit, and that she was waiting on the jeep to send her estimate 4 months. The agent was very unclear about things and was rude. The Agent asked us to move the car from the dealership where I bought the Camry and said that the towing is on them, so we agreed and after 2 days the agent calls back to say that I have to pay for the towing, 1st I asked it to be moved to my house later I was asked to move to their storage place. Because of this confusion caused by them, I decided the car to be in the dealership, so the storage fee was charged by ******************* in ******** **. And only in the month of Jan ****, they provided the insurance settlement stating that I will be receiving $2,899.17 less the storage fee of $930.00, so my car value according to them is $1,969.17. I asked them why they are deducting the storage fee from my actual settlement; they say that it's not a deduction unclear answer. I had no car for 4 months and I told them that I will be needing a rental in the month of September, they said if I take a rental either I should pay for it or again the rental amount will be deducted from my settlement amount. They delt with me very unfairly, I understand that my car is old and I'm being very reasonable about this claim. The jeep that I rearended is getting$5604.82 plus out of pocket cost of $577.57. which I don't understand. I really need some help with this.Business response
02/02/2024
This will acknowledge receipt of the complaint.
We responded directly to the complainant on via email on February 2, **** and feel that this matter is resolved. Please allow enough time for complainant to review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Better Business Bureau, and we will only correspond with the complainant.
Regards,
***************************
Legal Specialist | Legal & Compliance
************ | ************ | ************ FAX
******************************************************
Sentry Insurance
***************************************
********************, ********* 54481Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a policy with these FRAUDULENT PEOPLE. A representative told me my policy will go up by $60 for full coverage on one of my cars. However that wasnt the case it was going to go up by $200. For months i have been telling them to pull up the call they escalated the issue and still NEVER PULLED UP THE CALL. They are thiefs and trying to provide members incorrect information just to get extra money with no help to the members being that it was the representative FAULT. Below i included my policy numberBusiness response
01/05/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via telephone on January 4, ****, and feel this matter is resolved. The complainant confirmed to ** she was satisfied with the outcome and there was nothing else that she needed from us.Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Initial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Oct 30 2023 was the time that I had to pay the SR22 and I completed purchase with an american express card the same day I received a confirmation for $450.18 "reference number: BC915118" After 1 month the company "Dairyland" send me a letter saying the payment was canceled because they didn't receive first payment and charged me an additional $563.62 then received a letter from DMV "Order of suspension and final order November 28th" In result after 2 different charges my license still became invalid. Thanks.Business response
01/18/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on January 18, ****, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was hit while parked by one of their insured trucking companies on 12/11/2023. A police report was filed. Once I received said report, I contacted their insurance company based on the information from the report and filed a claim on 12/18/2023 for them to cover my damages. I haven't been getting too much communication from their adjustor so I decided to reach out. Once we spoke, I provided the police report, pictures, and video evidence via email. I then spoke to the claims adjustor on 12/30/2023 and the, ******************** on 12/29/2023 and states that he's waiting on their insured client to respond. So I asked, if the client doesn't respond, even with the evidence shown, will you deny the claim and they said yes. (Claim #**A240411). The company is G5 and Associates based out of ******** and the driver that hit my parked car is *************************Business response
01/12/2024
This will acknowledge receipt of the complaint.
We responded directly to the complainant on January 11, **** via mail and feel that this matter is resolved. Please allow enough time for complainant to review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Better Business Bureau, and we will only correspond with the complainant.
Regards,
***************************
Legal Specialist | Legal & Compliance
************ | ************ | ************ FAX
******************************************************
Sentry Insurance
***************************************
********************, ********* 54481Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/09 I was hit by a person insured by this automobile insurance company.Claim 96A229612-165 the accident was not my fault While my car was in repair my car insurance covered 20 days of car rental and informed me to contact the opponent company (dairyland sentry) to have them reimburse for my further car rental expenses.I have had 3 different people that I talked to and all of them failed to respond to my requests and emails regarding this matter.I have spent $1800 of my own money to cover this rental and I want to be reimbursed asap.I have contacted my own insurance again to have them help me, they called dairyland sentry to inquire and they refused to talk to them saying it should solely be me which is what I have been trying to doBusiness response
01/09/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on January 9, ****, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Customer response
01/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Contact Information
Customer Complaints Summary
138 total complaints in the last 3 years.
55 complaints closed in the last 12 months.