ComplaintsforSentry Insurance Company
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Im not liable for this debt with DAIRYLAND IN COMPANY. I do not have a contract with this collection agency. They did not provide me with the original contract requested.Business response
05/10/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on May 10, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
**********************
************************************; 54481
Office: SHO - J3/12-18Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called Dairyland Insurance to get motorcycle quote. Was told I had a at fault collision April 7th, 2023. I had to dispute accident. I was first told to provide a Letter of Experience from my current insurance proving no accident happened. The Letter of Experience from Farmers Insurance was rejected, I have been with Farmers for 10 yrs. Then Dairyland Insurance wanted a copy of my Driving Record from the **** I provided a copy of my driving record, it showed No Accident. Dairyland supposedly Dismissed accident, but would not take the accident off my Policy stating the accident was on my record. I have a Letter of Experience and my Driving record from DMV and they will not take accident off the Policy. I had called many Insurance companies seeking cheaper motorcycle insurance and Not one of them said I had an accident last April 7th, 2023. So my motorcycle insurance was not to begin until May 6th, 2024. I Cancelled this policy on April 17th, 2024. Was told the cancellation of my policy would not be until May 6th, 2024 which is the beginning of the policy. On April 16th, 2024 I got a new Insurance policy with Progressive. I think Dairyland Insurance needs to be Investigated for thier shady practices.Business response
04/26/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on April 26, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
**********************
********************, **************; 54481
Office: SHO - J3/12-18Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was hit by this companies insured in December 2023 the company said that we were 80%at fault for accident when we were stopped waiting to make a left turn later the insurance companies went on subrogation and we won the case my car was non drivable and car was in body shop until the end of March my insurance only pd me 30days and was advised the liable party had to pay for the other days of rental car and also for damages of ipad, phone and AirPods that were all damaged at time of accident after sending all info to my insurance company and 8 months after to the Hortica Sentry insurance adjuster said he will review and will never call me back every time I will email him to ask he will keep asking for more and more stuff and I will provide to finally tell me they were not paying anything because they were not at **** 100% a year and 2 months after the accident I received a check for the amount of &1352 I responded and advised that did not even cover the amount I had to pay out of my pocket for the rental and I was missing payments for the electronics he has not gotten back to me as of today. The AirPods he says they could of not been damaged of the accident when the accident happened we could not hear out of them because they were thrown with impact so I took them to Apple Store and I was told something must of gotten loose, the ipad was shattered and the iPhone was also damaged I gave receipts letters from body shop showing when the vehicle was taken in and out of shop at the end a year after they wanted to know why repairs to so long I advised te bodyshop had to wait for part that were not available. All I want is for them to pay for electronics and rental its obvious they dont want to pay because my adjuster had mailed them everything later I had to email everything all over and then they will give ask for more and more thing they will do this every time I will email them and ask 20 times because they will never email me or return my calls Claim 53A308826Business response
04/24/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on April 24, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
*******************
******************************Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told by a representative that I did not have to pay for the month of February and then was charged for it. I talked to a supervisor and told them their representative told me I did not have to pay and told they could listen to the call and they told me that the calls were recorded for training purposes only.Business response
04/18/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on April 18, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
*******************
******************************Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Was in a crash March 16th 2024.Sentry insurance took pics of my truck and the damage.I was not compensated for all the damage in the pictures that are very clear.Why pay me for some but not All visible damages in photos?Sentry ins.took full responsibility in accident.Business response
04/19/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on April 19, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
*******************
******************************Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Called Dairyland on 3/28/24 est time in regards to canceling my auto insurance policy due to having Geico insurance off 3/29/24. Dairyland rep informed me that she will cancel the policy number *********** eff date 12/28/2023 cancel today. I asked for a confirmation number and was informed that there's no confirmation number. I then ask about the money that was taken out my account same day of cancellation 3/28/24 amount $549.64 when will I be refunded and the amount I will be refunded. Rep informed she wasn't able to tell me the amount but check my account online for refund. I checked 3/28/24 - 4/2/24 however never seen refund. I called Dairyland and was informed my policy was not cancelled. I spoke with a rep and asked why my account was not canceled on 3/28/24 when I called due to having new carrier Geico and rep informed wasn't sure why. Rep stated that he is going to cancel for today 4/2/24 however I asked for my account to be noted that I called on 3/28/24 to cancel policy and want it to be back dated to 3/28/24. Rep stated that "they might back date after review of cancellation request but the cancel date is for today 4/2/24" I have attached proof of new carrier insurance. I am requesting cancellation of policy number *********** eff date 12/28/2023 and full refund $549.64 back to original payment.Business response
04/12/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on April 12, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Customer response
04/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dairyland has denied a claim from the policy holders that rear ended me a year ago . Deny deny. Now I have a lawsuit against the policy holders and dairyland still denying but has offered too pay the defendents lawyer bills l of course using dairyland lawyers to defend in the lawsuit. How is that ok. I feel like there is guilt or dairyland has acted in bad faith. It took a year to get the policy from the defendents and how can they pay lawyer cost and use dairyland lawyers in my lawsuit. This company is awful and it's been a year of waiting.Business response
03/22/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on March 22, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Initial Complaint
03/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was quoted a "non-owner" 6-month policy costing $224 for the 6 months. I felt that was fair and decided to sign up jan 22 2024. I was then told that due to needingan sr22, and I wasn't eligible for monthly payments, and wouldneee a downpayment. When I hesitated, they quickly told me that the down payment could be broken down into weekly payments and that in order to get my SR-22 filed that day, I'd need to pay $84 today. $40 would go towards my down payment, and $45 to file the SR-22. I asked if money towards the down payment would go to my policy, making my future monthly payments cheaper, and I was told that it would. I filled out the paperwork over the phone with the agent and they rushed me through everything telling me to initial and sign in the different places. About a week after the $84 payment, I got a phone call asking for $70 more towards my downpayment and the next week another 70. By 2/16/24 I had paid $224 and I figured I was pretty much paid up on the 6 month policy other than some fees here and there. On March 6th, I found out my insurancewas canceled. I called Dairyland and left a message. I was inundated with texts from the same 949 dairyland area code but different#s, One guy even had the nerve to ask me for my credit card number over text. I reached a man named *********************, who proceeds to tell me they haven't received a payment since January 22nd for my policy, which is why it's canceled. I told him I had proof of payment. He tells me that money was for a downpayment and none went to my premium. I asked him what it went to and he couldn't tell me. He stated i needed to oay 120 today to get the sr22 back. I told him no. He then said dont u need ur license and i told him not bad enough to get ripped off. 30 min later the person that originally signed me up called me told me she can resubmit the sr22 for 60 if I paid that that day. It is clear that company's like dairyland and employees like **** feel they can exploit ppl that need SR22sBusiness response
03/19/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on March 19, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
******************************************>********************, ********* 54481
Office: SHO - J3/12-18Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see email attachment sent to Dairyland. Please see payments made to the person who set me up with insurance at dairyland. They seem to alternate business names and if I hadn't thought it was fraud because I haven't purchased anything from Best Buy electronics the charges made by "Best Buy" ended up being a subsidiary of dairlyand insurance. I believe they made the name that way so it was overlooked on people's bank statements.
[Please type your response here.]
Regards,
*************************Business response
04/04/2024
Attn: BBB
This will acknowledge receipt of the rebuttal.We responded directly to the complainant's March 19 rebuttal via email on April 4, 2024 and our file remains closed. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My dad (I am his healthcare POA) was admitted to an LTC facility Oct 20th. His LTC insurance through Sentry required a 90 waiting period.On Jan 3rd I filed a simple form, outlining they could inquire his medical records from Since then there has been a never ending set of delays 3 weeks after filing initial claim form they came back and said I need to sign yet another form to allow them to get the records.Medical records faxed 3 times with delivery confirmation from provider We finally had to mail medical records to them. 2/27 I queried Sentry again, whats the delay. 2/28 "I have a meeting scheduled for tomorrow for this claim. I will let you know the status after our review."no followup.3/5 queried again "The claim is still under review. I have a meeting today. I will update you after the meeting.."No followup.My dads care provider called me today, and told me Sentry is now asking for the time spent daily washing my dad?This has nothing to do with his claim. Its just more delays.We are now at 4 months out of pocket and the funds are drying up due to their continued delays and we risk his being thrown out.I have documentation from Sentry Stating his LTC Coverage begins appx 11/1/23, yet we havent received a *****, just excuses and delays.My fear at this point, is if they've delayed this for so long, how long will it take to get reimbursed all the way back to November, and what about them even paying his LTC costs going forward?I've also submitted a complaint to the **************** Insurance Commissioner for helpBusiness response
03/18/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on March 18, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18Customer response
03/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[A few corrections here
1-4-24 Received completed claim form, POA documentation, and ***** Authorization that was completed incorrectly. The ***** Authorization form had ************** name noted at the top of the form instead of *************************** name).
The Form states I (person authorizing) and was my name, since Im the one authorizing the release of my dads info.
At the bottom of the form is also my name and signature
and it took 3 weeks to verify one line in the form, that was still grammatically correct?
Even ************ accepted it as is. So I see this as nothing but 3 weeks of unnecessary delay.
It took from 2-7-2/20 to get to you medical info from ************ due to your fax system, finally having to mail in.
2-29 you had a meeting, and I had to ask 3/5 the status of it and that it was being delayed. When 2-29 you knew you didnt have what you needed for the claim, and waited until 3-6 requesting further information from Whispering Rose
More delay
there are 7 weeks of delay here alone.
And now that new bills were 3-18 sent, the response I got was they will be reviewed sometime next week. Thats another potential 2 weeks delay.
So now were at a potential 9 weeks of unnecessary delays.
I finally got new paperwork friday, thus the 2 additional weeks delay, totaling 9w now.
All the above was sent to the company with no response
Now we'll see how long they delay to pay the next upcoming bill in 2 weeks, much less the delay in getting reimbursing for 5 months
Regards,
*************Business response
04/02/2024
Attn: BBB
This acknowledges receipt of the last 2 requests, one received directly from the complainant on 3/20/24 and an email notification received from the Bureau dated 4/2/24.
Our file is pending and the business area continues to work with the complainant to resolve his concerns since receipt of the initial complaint.
Due to privacy and confidentiality reasons, we will not provide specifics here except to let you know that all correspondence has been received and reviewed. The business area is focused on fully resolving the issue with complainant.
Thank you for the opportunity to provide you with an update.
Regards,
Consumer Affairs
Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a policy in December. I signed and reviewed the documents. They added drivers to my policy that dont live at the address listed but there records indicated differently. I moved from that address as well. Then I am charged more than I have in my bank account and when the payment was returned the policy cancelled. I was never informed about these policy changes. When I tried to contact them I was unable to resolve this issue.Business response
03/12/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on March 12, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
***************************************
********************, ********* 54481
Office: SHO - J3/12-18
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Contact Information
Customer Complaints Summary
138 total complaints in the last 3 years.
55 complaints closed in the last 12 months.