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          Find a Location

          Jim Laabs Music has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Jim Laabs Music

              1045 Main St Stevens Point, WI 54481-2860

              BBB Accredited Business

            • Jim Laabs Music

              PO Box 81 Stevens Point, WI 54481-0081

              BBB Accredited Business

            Business ProfileJim Laabs Music

            Music Instrument Store
            Multi Location Business
            BBB accredited business

            Contact Information

            1045 Main St

            Stevens Point, WI 54481-2860

            Get Directions
            Visit Website
            (715) 341-1666

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            Customer Reviews

            1.92/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 6/29/2010

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Jim Laabs Music states that they offer sales, rental and repair of musical instruments, sound systems and supplies. They service Portage county. 

            Business Details

            This is a multi-location business.

            Find a Location

            Jim Laabs Music has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Jim Laabs Music

                1045 Main St Stevens Point, WI 54481-2860

                BBB Accredited Business

              • Jim Laabs Music

                PO Box 81 Stevens Point, WI 54481-0081

                BBB Accredited Business
              Location of This Business
              1045 Main St, Stevens Point, WI 54481-2860
              BBB File Opened:
              2/11/1994
              Years in Business:
              66
              Business Started:
              1/1/1958
              Business Started Locally:
              1/1/1958
              Accredited Since:
              6/29/2010
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Jim Laabs Music Super Store
              Business Management
              • Mr. James E. Laabs, Owner
              • Mr. Troy P. Laabs, Store Manager
              • Mr. Jeff M. Garsomke, Manager
              Contact Information

              Principal

              • Mr. James E. Laabs, Owner

              Customer Contact

              • Mr. James E. Laabs, Owner
              Additional Contact Information

              Fax Numbers

              • (715) 341-1800
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              On October 20, 2022, I ordered an Excalibur hardshell accordion case with wheels (model number *******) from Jim Laabs Music Store. I paid $153.75 via **** card ($139.00 plus shipping). On November 11, 2022, **** Laabs advised that the case I ordered was not available but a different case would cost about $60 more. I replied on December 14 that I was happy to pay the additional money. **** advised via email on December 14 that the cases would arrive in January 2023. **** replied that he would let me know when they arrive. On June 13, I sent a followup and was sent pictures of the molds in the factory. On September 12, 2023, **** told me to expect a November 2023 delivery date. On December 25, 2023, I offered **** the option to substitute a different item since it was beginning to look as if the advertised item would remain unavailable. On January 14, 2024, **** last communicated with me to advise that the accordion case would arrive in March 2024. I sent two additional followups (May 14, 2024 and May 29, 2024) with no reply. I don't believe there is any chance of receiving the item I ordered so would request a refund. Note that the **** card that I used in this transaction was compromised so I now have a card with a different number.
              Read More
              Read 11 More Complaints

              Customer Reviews

              13 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Susan P

              05/24/2024

              No stars for this review! I ordered my daughter a bass guitar for her 21st birthday. I got a confirmation and the $ was immediately taken out. After 10 days I called and asked when it would come, I was transferred to a man with an absolute miserable attitude, he said he tried to email me but I never got the email. He proceeded to tell me, “you know what since you didn’t answer the email I’m refunding your money and you can order it from somewhere else” I was floored that a business owner could speak to a client this was. STAY FAR AWAY FROM JIM LAABS!
              Read 12 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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