13 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Susan P
1 star05/24/2024
No stars for this review! I ordered my daughter a bass guitar for her 21st birthday. I got a confirmation and the $ was immediately taken out. After 10 days I called and asked when it would come, I was transferred to a man with an absolute miserable attitude, he said he tried to email me but I never got the email. He proceeded to tell me, “you know what since you didn’t answer the email I’m refunding your money and you can order it from somewhere else” I was floored that a business owner could speak to a client this was. STAY FAR AWAY FROM JIM LAABS!Review from Charles H
1 star06/19/2023
Ordered an ophicleide instrument 9 December 2022 through the online page. Received a receipt via email. I called to confirm due to not having a delivery date. I was told it would be in in January 2023. I was strung along until 19 June 2023 when I finely cancelled the order, due to the shipment being delayed again to July 2023. Hope I get the $1565.00 back. I was super patient, understanding and cordial during all communications. When I cancelled the gentleman stated he cancelled it. I then asked if I would be refunded my money, he became aggravated with me, raising his voice. Stating that he canceled the the order and he did not know where I was coming from. After several request he stated he would refund the money. Too bad, my son really wanted the instrument for Christmas and still does not have it.Review from Tracy A
5 stars05/03/2023
I had a great experience with Mr Troy & staff,and my Euphonium arrived very quick and in good condition. The whole process was done online, they also helped me with financing! I Will be doing busy with Jim laab againReview from Marinus d
1 star04/27/2023
I ordered a trombone from them and they immediately took the money from my credit card. It took almost 3 months for me to finally receive the horn. Troy told me that he would credit my card 30$ because of the delay. He then asked if I would accept $20 due to the high cost of shipping. That was the last that I heard from him. I have sent several emails asking about the refund and have had no response. I would recommend that you avoid doing business with this company...I will certainly never buy from them again!!Review from Rod B
1 star02/22/2023
Poor customer service rude & **** employees. Online scam artist. Buyer beware!!Review from Dennis S
1 star11/28/2022
In April 2022, I ordered and paid $245 for a Piano chair and never received it. I was promised in July by (Audra) that it would be shipped to me no later than end of September or beginning of October. I told her that if I did not receive the chair by end of October that I wanted a refund. I still have not received a refund or the chair.Review from Terry J.
1 star11/10/2022
They (Troy) called the day after my online purchase to say he was going to charge an extra $30 due to the wrong advertised price for the item, saying he just received the product and it was going to cost him more, so he was going to bill Paypal an extra $30. Bait and switch price. Advertising one piece and charging another.Review from Michael G
1 star09/26/2022
Store needs to be audited. Jim is a scam artist taking people's money online and not providing the product. Purchased some drum bags, he didn't want to ship them to me because it would cost him too much even after I paid $149. Never received refund. Had to call multiple times over 7 months asking where my product is. Wrote "loser" as my name on invoice - should have known it was a scam ar that initial point.
Review from juan r
1 star08/30/2022
their products are overpriced and of poor quality.their products are overpriced and of poor qualitytheir products are overpriced and of poor qualityReview from Christopher R
1 star02/25/2022
Troy is rude and a LIAR!! We were understanding and patient, it has been 4 months. Troy completely disrespected my wife and blamed her for the bassoon taking 4 months. He belittled her and talked down to her because she s a woman. BEWARE OF JIM LAABS!!
Jim Laabs Music Response
02/28/2022
It has been very difficult for us to deal with this customer. Shipping of goods today has been extremely slow, to say the least. We've tried to explain this numerous times to the customer, to no avail. They have been refunded their payment for the instrument. The following is a copy of an email we sent with the refund (unable to attach, so is retyped).REFUND from **** Laabs to **** Hi **** Below please find copy of the Refund I apologize we couldn't get you the Bassoon in a timely manor Its not my intention to make you wait.To get a lot of our instruments in these days is complicated We were promised the Shipment here now for at least 30 days and I can appreciate that at some point its hard for you to believe what I'm telling you.I can let you know when the Bassoon gets here-I am hoping sometime r once the shipment arrives in ******* I am sorry for the situation Sincerley ****
Customer Review Rating
Average of 13 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.