We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

White Birch Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Reviews

10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Add now

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

1 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating

  • Lane C

    08/11/2022

    Manager Abby is a child. Walk away when a customer has a complaint? Good to know you were raised that way. #spoonfed


    White Birch Inn Response

    08/15/2022

    **************,I am the owner of the White Birch Inn and I am sorry you apparently did not have your issue addressed adequately by my staff. For that I apologize. Let me see if I can help resolve the issue as it was told to me.According to my staff and Booking.com, you booked a reservation through Booking.com for July 8 - July 10. I asked for a copy of the registration, which I now have, confirming this. My staff called you when you had not arrived and you told them you had cancelled the reservation. As is posted on Booking.com, any No Shows will be charged for one night's lodging. Since you made the reservation through Booking.com, you have to cancel through them. According to a cancellation report they provided, they list the room as a No Show and list as a Chargeable No Show. They are actually charging me for their commission on both nights even though we only charged for one night.Since this was booked through Booking.com and not directly with us, we have no control over their charges. My suggestion is for you to contact Booking.com and see if they will do something for you. I can't say what they will do, if anything, but they are the ones to reach out to.Again, I am sorry you did not get a satisfactory answer from my staff. I will talk with them and I do appreciate your comments.*****

Customer Review Rating

1/5

Average of 1 Customer Reviews

Contact Information

1009 S Oxford Ave

Sturgeon Bay, WI 54235-1949

Visit Website
(920) 743-3295

BBB Rating & Accreditation

A

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.