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Business Profile

Electrical

e-conolight

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2026

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5 light fixtures were bought on January 11, 2023. Fixtures were advertised as having a 5-year warranty In Mid-July of 2026 one fixture failed On July 23 I called customer service, REMOVED, and reported that one of the fixtures purchased on Jan. 11, 2023 had failed and I wanted to initiate a warranty claim REMOVEDsaid the company was in the process of being sold/transitioned and she would send me an email within one month explaining the warranty process On August 19, 2026 I called Econolight customer service again because I had never received an email or correspondence as promised On August 19, 2026 at 3:51 pm I contacted customer service by phone again and was transferred to REMOVED. She told me that Econolight would not honor the 5-year warranty as a new policy. I explained that I had bought these with a 5-year warranty and that regardless of the status of the company sale they were obligated to honor their warranty In the time between the lighting fixtures were purchased and July 2026, this order was deleted from my customer profile by REMOVED. REMOVED, for the July 23, 2026 phone call, confirmed that she was able to locate the order, but it would not be able to be viewed by me on the website under "my orders".

    Customer Answer

    Date: 08/21/2026

    Attached please find a scan of the receipt I received on-line when I made the purchase.

    Business Response

    Date: 08/26/2026

    We sincerely apologize for any confusion or inconvenience this matter may have caused.

    Our company is currently undergoing a transition period,during which warranty claims are being carefully reviewed on a case-by-case basis. We understand the importance of addressing each customer's concern appropriately and appreciate your patience and understanding during this process.

    A representative from our company has reached out to you directly to discuss your concerns and work towards resolving this matter. We look forward to addressing the issue with you and reaching a satisfactory resolution.

    Customer Answer

    Date: 08/26/2026

    Better Business Bureau:08/28/2026

    We reviewed the customer's concern and have taken the appropriate steps to resolve the matter.

    The customer has been issued a refund and provided with a credit, as outlined in the email previously sent to him. The customer reviewed and approved the proposed resolution. 

    Customer Answer

    Date: 08/28/2026

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.  Thank you for stepping in and assisting with this matter -- it never would have been resolved without your intervention.

    Regards,

    REMOVED

e-conolight is NOT a BBB Accredited Business.

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