Business ProfileforHip and Ridge Construction, LLC

Need some help resolving an ongoing problem I have in getting a warranty claim satisfied. I purchased a **** Series patio door from ***************************** ****************************************************************, on Aug 27, 2014 which has a 10 yr warranty against fading. See copy of agreement.The original door was installed on Nov 21, 2014 and fast forward 7 years. Started to notice it had faded. The door is located on the north side of the house so it never gets direct sun. I contacted **************************** May 2021 and opened a claim through their warranty company. I sent them all the information they requested. The original purchase agreement, color chart, and pictures of the door, inside and out. After some time I was informed that they had no record of the purchase or anything on the door. Went back to **************************** and through back checking invoices, shipping invoices did get the door covered. After many calls, the warranty company agreed to replace the door.This is where it gets complicated. They did install a new door Nov 18, 2022. Seeing that I live in northern ** it is generally cold,windy and snowy, which it was. The temperature was 5 degrees above zero and very blustery.When they finished removing the old door and installing the new door it was 5:30PM and dark. I never went out and inspected the door. The next morning, in the daylight, I went out and looked at the patio door. To my shock, the door was the wrong color exterior and not the color of the original door we had.I called **************************** and informed them that it was definitely the wrong color. They said that is what was on their paperwork. Not really sure where they got the color. They said they could not do anything because that color is what they had on their paperwork. Never mind what the purchase agreement stated and what we had initially installed. The first door was the correct color. Architectural Bronze, not what they are trying to pass off as the color we had.*********************