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Find a Location

Dr. Comfort has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dr. Comfort

      10300 N Enterprise Dr Thiensville, WI 53092-4635

    Business ProfileforDr. Comfort

    Orthopedic Shoes

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Dr. Comfort offers men's and women's orthopedic shoes, compression socks and accessories.

    Products & Services

    orthopedic shoes and related products

    Business Details

    Location of This Business
    10300 N Enterprise Dr, Thiensville, WI 53092-4635
    BBB File Opened:
    1/17/2006
    Years in Business:
    22
    Business Started:
    12/27/2001
    Business Started Locally:
    12/27/2001
    Business Incorporated:
    12/27/2001
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • DJO Global
    Hours of Operation

    Primary

    M:
    7:30 AM - 6:30 PM
    T:
    7:30 AM - 6:30 PM
    W:
    7:30 AM - 6:30 PM
    Th:
    7:30 AM - 6:30 PM
    F:
    7:30 AM - 6:30 PM
    Business Management
    • Raj Subramonian, Manager of Business Relations
    • Cheri Rosandich, Manager of Customer Care
    • Kris Barth, Sales Manager
    Contact Information

    Principal

    • Cheri Rosandich, Manager of Customer Care

    Customer Contact

    • Cheri Rosandich, Manager of Customer Care
    • Kris Barth, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (262) 242-9300
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    28 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/29/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I ordered 5 pairs of shoes and receive only 4, there was not any email or information that an item was missing. I had a package coming trough **** that I though it was the pair of shoes missing, thats why I did not complained sooner, but it was not. In the page of Dr. Comfort are a form to report a problem. I did it and dit not receive answer. I called customer service and casually...the item was shipped exactly the day I called. Its obvious they are lying to dont bring the reimbursement. The company is in ************* but the customer service is in *****. Too weird to trust on this company. All I want is my money with taxes included back...because I dont wait any longer. The order was place on May 16, about two weeks from now. Order number is **********. Item missing SKU: 4520-X-08.5
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Phillip H

    1 star

    12/10/2023

    I had a pair of their shoes through ******** diabetic foot care. After 3months pieces of rubber began coming loose. I complained to Dr. Comfort and was told I would get a replacement. While waiting, the first pair had a loose piece of rubber on the left foot and caught on the right foot. This caused me to fall out the front storm door. My right elbow was shattered, causing an ambulance, and ER room visit. Surgery with 3 day hospital stay, two week rehab. The hardware was just removed this spring. They were rude, told me the shoes were the foot doctor's fault I was seeing. The shoes are only guaranteed for 6 months. But on ******** you can only get one pair free per calendar year. When the second pair(replacement) came the same shoes with pieces falling off. They knew these shoes are defective, have caused accidents but are still selling them. I have pictures and all my receipts from the hospital and office calls. In fact the hospital that did the surgery messed up my credit preventing my purchase of a new heat pump. Is being cheap worth endangering senior adults. I see this as elder abuse. They must be held responsible for all the lives they have endangered. The company called me, harassed me when I and countless others were not worth a real molded sole not glued pieces of rubber. Dr Comfort hides the complaints less other realize they have been victimized, and they don't care. Surely our laws protecting the seniors and handicapped are being broken. I wish I had never heard of their cheap shoes. ******** still provides shoes but my Doctor does carry the Dr Comfort junk anymore. I am still a victim and angry that my life was and is of no importance to them. Can somebody get involved? I am handicapped and pushing 66 with many health problems.

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