Complaints

This profile includes complaints for Everlight Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everlight Solar

  1155 Ambition Street, Suite 100 Verona, WI 53593

  
• 

  Everlight Solar

  10421 Portal Rd La Vista, NE 68128

• 

  Everlight Solar

  Omaha, NE 68144

• 

  Everlight Solar

  Omaha, NE 68144

• 

  Everlight Solar

  PO Box 930550 Verona, WI 53593-0550

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everlight used a claim about federal tax incentives to sell me on a roof replacement, only to find out it was completely made up. They reached out to me last August through a salesman who was more than eager to discuss all the tax incentives available for installing their solar system. He claimed that through the ************************ Credit, I would receive a tax refund of 30% of the project cost. **** would include the cost of replacing my home's roof in preparation for the solar panels, but only if they could subcontract it out and bundle it in with the solar installation. Thinking I could save money on a roof replacement, I agreed. Now, after several poor customer service experiences, stringing me along rather than actually giving answers, I've discovered the promised tax refund for the roof doesn't exist, and instead of a refund for the rest of the system, it would simply be a credit towards my yearly taxes and may not even fully pay out within the first year, despite that they plan on me paying them the aforementioned refund in full in a few months. Everlight claims to take no responsibility for the promises made by their salespeople (which is awful and deceptive in its own right), but they even included these false promises in the financial documents they had me sign. It states that the projected federal tax refund is a "good faith estimate," but as a massive solar energy design firm operating in several states, how could they not know it wouldn't cover the services they offer? Either their salesmen and financial team are grossly negligent in the knowledge to provide their services, or Everlight deliberately misrepresented their estimated value of the refund to match their salesman's promise. Neither of which I would consider "in good faith." **** false claim sold me on an expensive roof replacement that, now without the credit, far outprices other local options. I was not even considering a roof replacement until I was assured of the 30% tax refund.

  Customer Answer

  Date: 02/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I received a check for their settlement and the funds were deposited.
  
  Regards,
  
  ***** ****** *****

  
  

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 11:30 am on 1/25/25, an Everlight Solar *** appeared on our doorstep. Our dog alerted us by barking and running to the door, as she is very protective and is unable to be calm when someone approaches the house. Our door has sidelights, so we can easily see anyone on the porch, and they can see us (and our dog). We motioned to the *** that we could not open the door, but he continued to stand there while our dog got increasingly agitated. We called to him through the window that we could not talk, and to go away, but he motioned for us to answer, as if there was a problem. We walked away from the door, but our dog continued barking at the door because he would not leave our porch. We finally opened the door but left the storm door closed so our dog wouldnt run at him. Over the barking, we said we dont accept solicitors, but he said he was not selling a thing, just trying to set up an appointment. He continued his script, and oddly had his cell phone up by his face as if looking at it the entire time. We said no thank you, and he continued the script. We said no again, and he continued, all while the dog was still barking. Finally we said please leave, but he would not leave the porch. He kept talking and looking at the phone, avoiding eye contact. We said louder, please leave, and he finally retreated. It was invasive and rude, and he refused to take the cues that his presence on our property was stressful to us and our dog. We do not want a *** from this company to approach our house again. We are filing this complaint a way to request that they do not ever allow a *** to approach our house.

  

  Business Response

  Date: 03/26/2025

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team consists of highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of their performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken action as soon as possible in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar 

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My office is right by the front door. I was on a work call, he knocks, my pregnant wife has to get up to answer. I tell my wife to send him away because Im trying to keep my dog from barking and on a professional work call. My wife says no thank you and the *** says how do you mean, no? After my wife saying no a few more times and him responding with how do you mean? I muted my phone and told him to f*** off. I shut the door on him and he was still talking on the other side of the glass. Im not sure if he had some sort of cognitive issue or was angry we were saying no.

  

  Business Response

  Date: 10/29/2024

  Hello BBB,
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Thank you, 
  Everlight Solar 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told 2 of everlight solar's **** in person I never want to see them again. And I have also emailed the business to be put on a Do Not Call list with their confirmation. And yet here they came and knocked again. If they knock at my door 1 more time I'm filing for harassment. This is unacceptable sales behavior.The *** clearly ignored my telling him to leave as well. Not only are they ignoring my very clear and obvious no soliciting sign, they ignore me when I'm straight up telling them to leave. The video footage is too large to upload to this complaint, but you can very clearly hear my voice telling him to leave.

  

  Business Response

  Date: 11/12/2024

  Hello BBB,
  Thank you for bringing the recent reviews regarding our sales team to our attention. We take customer feedback seriously and are committed to ensuring that our sales practices remain ethical, transparent, and aligned with our high standards.
  
  Our door-to-door sales team consists of highly trained professionals who are dedicated to providing outstanding customer experiences. In response to the feedback, we are conducting a thorough review of our teams performance to ensure all representatives continue to meet our company's integrity standards.
  
  We have identified a technical issue within our system that affected the "Do Not Contact" maps layer in the app used by our door-to-door team that led to this interaction. We have addressed this bug and are implementing a fix to ensure the filter remains active and complies with our do-not-contact list.
  
  As part of our ongoing commitment to excellence, we are also reinforcing training for our ***************** Representatives to ensure they have the proper filters in place and adhere to our customer engagement policies.
  
  Thank you again for highlighting this issue. Please feel free to reach out if you need any further assistance.
  
  Everlight Solar 

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No response was given
  
  Regards,
  
  ***** ****

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Never even apologized. Nor did they send the requested contract.
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a no soliciting sign and a do not knock sign. They still knocked. Woke up my kids. I told ***** to leave because my kids were now upset and crying. He kept talking. Said he spoke with **** up the road. Listen, if I have several no soliciting, do not knock, and no trespassing signs then Im probably not someone who knows my neighbors. I told him several times I needed to go inside. Finally shut the door on him because he was rude and possibly deaf. I ended up calling the police.

  

  Business Response

  Date: 10/03/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar 

  Customer Answer

  Date: 10/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pushy door to door sales multiple times this year. We have a No Solicit sign clearly posted on our door. When this was pointed out to the salesman, he just kept talking. I had to ask him multiple times to leave before finally threatened to call police. I wish they would just obey the law. This company should be fined or something.

  

  Business Response

  Date: 09/19/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOOR to DOOR sales and very persistent and walked into my house without permission! Would not leave until I became rude. We have a do not solicit sign on our door and two dogs. Very annoying, and lied saying they were affiliated with Alliant. My husband was mowing the lawn and he just came right up to him - told him to leave! Proceeded to take photos of our house without permission. I was very upset and am still worried about the information my husband may have given him unintentionally!

  

  Business Response

  Date: 05/29/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team consists of highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of their performance and ensure that all of our representatives follow our companys standards of integrity.
  
  After completing our internal investigation, we do not believe this is how it went as described by the customer because this is not our protocol. Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure she is taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar 

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this on behalf of my elderly in-laws. ************************************* 154 ***** ***************** Wi ***** ********************* a representative from Everlight Solar came into there home at night & sold them a solar panel system. They had know idea what they were getting into. He made everything sound like it was going to save them money. He even looked at there utility statement & still sold this to them. There average utility bill is $110/month. He talked them into a system that will cost them $150/month for like 20 years! They are 84 & 79 years old & not in great health. There is about $29000 in ***************** & another $21000 in interest. They do not have money for this. On top of that they still have a mortgage on their house please help me if there is anyway to get this all reversed.

  

  Business Response

  Date: 04/24/2024

  Dear BBB, 
  
  Thank you for bringing this matter to our attention. We understand how important it is to address customer concerns and appreciate the opportunity to investigate and resolve the issue raised.
  
  Our Energy Consultants are very courteous and knowledgeable representatives. Our process makes it super easy for homeowners to determine whether or not it makes sense for them to go solar. We provide homeowners with a detailed consultation, walking through every step of the process, allowing space for both homeowners to ask any and all questions with our fantastic Energy Consultants. 
  
  Not to mention, Everlight Solar offers a white glove experience, meaning we handle and coordinate your project from start to finish! This means the systems total cost also includes costs for submitting permits, inspections, approvals, reviews, scheduling, round-the-clock dedicated customer support, and more! ********************** lets you sit back and relax while we care for the entire project!
  
  Plus, with the rebates and the Federal Solar Tax Credit, its not just savings on their utility bill; its so much more! The Federal Solar Tax Credit is a fantastic opportunity for solar homeowners to claim 30% of their total solar system cost as a tax credit! This allows homeowners to apply that credit to their solar loan, giving homeowners the freedom to own their power and earn more! 
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.
  
  Customer Success | **********************

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  there is simple, basic math here. Their current electric bill is $110 per month. The loan you have set them up with is $150 per month. Yes, they will receive a 30% tax credit but even after that they would have a balance of $20,500. Even if they could somehow pay the balance of the loan off without paying the other interest, they could have paid 15 1/2 years of their current electric bill before they would see any benefit! Not to mention any of the other expenses that would be incurred over that time. Insuring the panels, cleaning, maintenance.
  Your so called energy consultant ****** could have seen that this was not in their best interest at all. He asked for their Electric bill, so he seen it. This is a form of elder abuse. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 04/29/2024

  Dear BBB,
  
  We understand the concern of this customer's son-in-law, but throughout the process, the homeowners were excited to go solar and consulted with their son and did so after contemplation and family advice. If the customers had any hesitation to go solar, there were numerous opportunities to seek advice or bring the project to a halt. However, they took many affirmative steps to accomplish their goal of going solar.
  
  To bring clarity and context to this situation, here is a breakdown of the various interactions and affirmative steps taken by the customer in the process of going **********************. There were dozens of emails, text messages, and voicemail messages to confirm details about the project and its associated timeline, but below we will confirm only the most crucial. It is essential to recognize that this project was thoroughly discussed with their customer and their son, along with many additional contact points during the journey, which are outlined below:
  
  We knocked on ****** and *******'s door 2/5/2024 at 6:07pm. They answered the door, were very pleasant, asked questions about what kind of solar we installed, and chatted about Troys construction company. ******, *******, and their son **** agreed to attend their consultation. 
  
  The consultation was scheduled for 2/6/2024 at 6pm. The consultation ended roughly around 7:42 pm. They were presented with the information, and our energy consultants left the ball in their court, and they agreed happily. Their son **** mentioned he sees solar everywhere, and going solar made sense for his parents. 
  
  Moments after signing their purchase and installation agreement, they completed a welcome call with one of our customer success representatives. These recorded calls are used to verbally confirm with the customer that they know the critical details about the project and to pass along contact information in case they have follow-up questions. After our energy consultant left, the homeowners uploaded their ******************** and ********************** information via our app. 
  
  On 2/22/24, we sent their permits to review and sign. The following day, on 2/23/24, the permits were submitted and signed. Later, on 3/6/24, we called to prep and confirm the date and time of their installation. **** returned our call on 3/26/24 to complete the install prep, noting this project would be going through him. 
  
  We completed their solar panel installation on 3/27/24. Everything went seamlessly. On 4/22/24, we activated their panels, and their solar system was officially up and running. 
  
  While we understand and appreciate the customer's son-in-law's concern, clearly, this was not a decision made in haste by the customer, and there were many opportunities to seek advice or halt the project. No effort to halt the project was ever made, therefore we completed the installation.
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.
  
  Customer Success | **********************

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  this is a complete mess. My brother in-law was not just there by accident. He is 53 years old & living in there basement because of terrible choices like this. My in-laws are showing singns of dementia & the only reason for showing excitement would be the pumped up sales pitch & the son egging on something that he doesnt understand & isnt paying for. We, my wife & I live 3 hrs away & did not know anything about this until they were already on the house. We have informed the other 2 siblings also & no one was aware & no one would have approved. When we found out & started sorting things out, there was 27 emails to **** & none were shown to the parents & most not opened. None of them had grasped what they had signed on for the bottom line is that your energy consultant took advantage of a situation. It takes 5th grade math to see that this is a loosing situation for 80 year old people to get into a 20 year loan that costs $50 more per month than there electric bill. They are just getting by as it is & do not have the funds for this. This is ********! 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2024 an Everlight Solar salesperson rang my doorbell to try to sell me solar panels. This is a problem because 1) I have a clearly displayed No Soliciting sign and 2) this is the 4th time they have done this in the past 4 years and after the last time I clearly instructed them to put me on a do not contact list.After I told the salesperson to leave, I called Everlights number and was connected to a call center where I was told there was supposedly a technical glitch with their do not contact list. I was later contacted by some other sales specialist who didnt even apologize but told me they would supposedly fix the problem. They refused to connect me to anyone above them or give me any assurance that my complaint would be addressed.

  

  Business Response

  Date: 04/18/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of customer satisfaction. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. 
  
  Please do not hesitate to contact us if there is anything further we can assist with.

  Customer Answer

  Date: 04/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a no soliciting sign on our door. On a day NSP was asking everyone not to travel, a sales guy was at our house basically begging ** to get solar panels. I told him we have a no soliciting sign and he kept talking. I told him we weren't interested and he kept talking. I shut the door, and he kept talking. I had to threaten to call the police to get him off my doorstep.

  

  Business Response

  Date: 01/25/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure she is taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.