ComplaintsforEverlight Solar

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DOOR to DOOR sales and very persistent and walked into my house without permission! Would not leave until I became rude. We have a do not solicit sign on our door and two dogs. Very annoying, and lied saying they were affiliated with Alliant. My husband was mowing the lawn and he just came right up to him - told him to leave! Proceeded to take photos of our house without permission. I was very upset and am still worried about the information my husband may have given him unintentionally!

  

  Business response

  05/29/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team consists of highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of their performance and ensure that all of our representatives follow our companys standards of integrity.
  
  After completing our internal investigation, we do not believe this is how it went as described by the customer because this is not our protocol. Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure she is taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.
  
  Everlight Solar 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing this on behalf of my elderly in-laws. ************************************* 154 ***** ***************** Wi ***** ********************* a representative from Everlight Solar came into there home at night & sold them a solar panel system. They had know idea what they were getting into. He made everything sound like it was going to save them money. He even looked at there utility statement & still sold this to them. There average utility bill is $110/month. He talked them into a system that will cost them $150/month for like 20 years! They are 84 & 79 years old & not in great health. There is about $29000 in ***************** & another $21000 in interest. They do not have money for this. On top of that they still have a mortgage on their house please help me if there is anyway to get this all reversed.

  

  Business response

  04/24/2024

  Dear BBB, 
  
  Thank you for bringing this matter to our attention. We understand how important it is to address customer concerns and appreciate the opportunity to investigate and resolve the issue raised.
  
  Our Energy Consultants are very courteous and knowledgeable representatives. Our process makes it super easy for homeowners to determine whether or not it makes sense for them to go solar. We provide homeowners with a detailed consultation, walking through every step of the process, allowing space for both homeowners to ask any and all questions with our fantastic Energy Consultants. 
  
  Not to mention, Everlight Solar offers a white glove experience, meaning we handle and coordinate your project from start to finish! This means the systems total cost also includes costs for submitting permits, inspections, approvals, reviews, scheduling, round-the-clock dedicated customer support, and more! ********************** lets you sit back and relax while we care for the entire project!
  
  Plus, with the rebates and the Federal Solar Tax Credit, its not just savings on their utility bill; its so much more! The Federal Solar Tax Credit is a fantastic opportunity for solar homeowners to claim 30% of their total solar system cost as a tax credit! This allows homeowners to apply that credit to their solar loan, giving homeowners the freedom to own their power and earn more! 
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.
  
  Customer Success | **********************

  Customer response

  04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  there is simple, basic math here. Their current electric bill is $110 per month. The loan you have set them up with is $150 per month. Yes, they will receive a 30% tax credit but even after that they would have a balance of $20,500. Even if they could somehow pay the balance of the loan off without paying the other interest, they could have paid 15 1/2 years of their current electric bill before they would see any benefit! Not to mention any of the other expenses that would be incurred over that time. Insuring the panels, cleaning, maintenance.
  Your so called energy consultant ****** could have seen that this was not in their best interest at all. He asked for their Electric bill, so he seen it. This is a form of elder abuse. 
  
  Regards,
  
  *********************

  

  Business response

  04/29/2024

  Dear BBB,
  
  We understand the concern of this customer's son-in-law, but throughout the process, the homeowners were excited to go solar and consulted with their son and did so after contemplation and family advice. If the customers had any hesitation to go solar, there were numerous opportunities to seek advice or bring the project to a halt. However, they took many affirmative steps to accomplish their goal of going solar.
  
  To bring clarity and context to this situation, here is a breakdown of the various interactions and affirmative steps taken by the customer in the process of going **********************. There were dozens of emails, text messages, and voicemail messages to confirm details about the project and its associated timeline, but below we will confirm only the most crucial. It is essential to recognize that this project was thoroughly discussed with their customer and their son, along with many additional contact points during the journey, which are outlined below:
  
  We knocked on ****** and *******'s door 2/5/2024 at 6:07pm. They answered the door, were very pleasant, asked questions about what kind of solar we installed, and chatted about Troys construction company. ******, *******, and their son **** agreed to attend their consultation. 
  
  The consultation was scheduled for 2/6/2024 at 6pm. The consultation ended roughly around 7:42 pm. They were presented with the information, and our energy consultants left the ball in their court, and they agreed happily. Their son **** mentioned he sees solar everywhere, and going solar made sense for his parents. 
  
  Moments after signing their purchase and installation agreement, they completed a welcome call with one of our customer success representatives. These recorded calls are used to verbally confirm with the customer that they know the critical details about the project and to pass along contact information in case they have follow-up questions. After our energy consultant left, the homeowners uploaded their ******************** and ********************** information via our app. 
  
  On 2/22/24, we sent their permits to review and sign. The following day, on 2/23/24, the permits were submitted and signed. Later, on 3/6/24, we called to prep and confirm the date and time of their installation. **** returned our call on 3/26/24 to complete the install prep, noting this project would be going through him. 
  
  We completed their solar panel installation on 3/27/24. Everything went seamlessly. On 4/22/24, we activated their panels, and their solar system was officially up and running. 
  
  While we understand and appreciate the customer's son-in-law's concern, clearly, this was not a decision made in haste by the customer, and there were many opportunities to seek advice or halt the project. No effort to halt the project was ever made, therefore we completed the installation.
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.
  
  Customer Success | **********************

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  this is a complete mess. My brother in-law was not just there by accident. He is 53 years old & living in there basement because of terrible choices like this. My in-laws are showing singns of dementia & the only reason for showing excitement would be the pumped up sales pitch & the son egging on something that he doesnt understand & isnt paying for. We, my wife & I live 3 hrs away & did not know anything about this until they were already on the house. We have informed the other 2 siblings also & no one was aware & no one would have approved. When we found out & started sorting things out, there was 27 emails to **** & none were shown to the parents & most not opened. None of them had grasped what they had signed on for the bottom line is that your energy consultant took advantage of a situation. It takes 5th grade math to see that this is a loosing situation for 80 year old people to get into a 20 year loan that costs $50 more per month than there electric bill. They are just getting by as it is & do not have the funds for this. This is ********! 
  
  Regards,
  
  *********************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 28, 2024 an Everlight Solar salesperson rang my doorbell to try to sell me solar panels. This is a problem because 1) I have a clearly displayed No Soliciting sign and 2) this is the 4th time they have done this in the past 4 years and after the last time I clearly instructed them to put me on a do not contact list.After I told the salesperson to leave, I called Everlights number and was connected to a call center where I was told there was supposedly a technical glitch with their do not contact list. I was later contacted by some other sales specialist who didnt even apologize but told me they would supposedly fix the problem. They refused to connect me to anyone above them or give me any assurance that my complaint would be addressed.

  

  Business response

  04/18/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of customer satisfaction. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. 
  
  Please do not hesitate to contact us if there is anything further we can assist with.

  Customer response

  04/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  01/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have a no soliciting sign on our door. On a day NSP was asking everyone not to travel, a sales guy was at our house basically begging ** to get solar panels. I told him we have a no soliciting sign and he kept talking. I told him we weren't interested and he kept talking. I shut the door, and he kept talking. I had to threaten to call the police to get him off my doorstep.

  

  Business response

  01/25/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Knock list to ensure she is taken off our route.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Everlight Solar has sent its people out to my house twice this week, one of the times was at 7:20pm which is right when we're putting our two young kids to bed. The guy rang our Ring doorbell, we have a 'no soliciting' sign covering half the button, and then knocked hard on the door. He even made a comment about the no soliciting sign as he completely ignored it. We also have an inflatable **** ornament in the front yard, which prompted the guy to debate with himself for about 30 seconds whether or not **** was an actual Christmas character. These people are rude, super aggressive, and have completely turned us off from ever wanting to do business with them.

  

  Business response

  01/02/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken action as soon as possible in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.

  Customer response

  01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Everlight Solar has been sending incredibly aggressive salespeople to our house for the past 4-5 years. They won't take no for an answer. I asked for his business card and he said he left it in the car. Our city requires a permit to solicit. I asked to see the permit, and he said he left it in the car, which was parked far away. Given all the complaints about Everlight Solar that I have heard and read, I think this company should be removed from BBB accreditation. .

  

  Business response

  11/07/2023

  Hello BBB,
  
  Thank you for highlighting the recent reviews regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent response, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we ensure each door-to-door sales representative has the appropriate permits to knock before entering an area. 
  
  We have taken action in response to the review received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.

  Customer response

  11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today (July 21st) one of the salespeople from everlight solar knocked on our door at around 2 pm. He continued asking for the home owner after being told they are working since its the middle of a work day. I had to tell him we werent interested, but they returned at around 5 pm today. We pointed out that we had a no solicitation sign and he told us Im not here to sell you anything even though he obviously was. This company needs to teach their salespeople how to read signs also he was probably the pushiest salesman Ive ever spoken to.

  

  Business response

  07/26/2023

  Hello BBB, 
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity. 
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure she is taken off our route. 
  
  Furthermore, we will provide corrective action to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was solicited by a salesperson at my front door who would not accept no as an answer, and pressured into setting up an appointment, to which I mentioned I would not be able to make. They did not have their registration with the city showing, so I am pretty sure they are unregistered which is not allowed in our city. I'd like them to stop coming by and remove me from any lists, appointments, or anything else they are putting my info into.

  

  Business response

  07/06/2023

  Hello BBB, 
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously. 
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  We will provide additional training to our sales representatives. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these standards.
  
  We have contacted the customer multiple times to obtain an address to add them to the Do Not Contact List. We are more than happy to add him once an address is provided! 
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

  Customer response

  07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their door to door sales people completely ignore no soliciting signs and lie telling you "they aren't here to sell anything, they're just here to set up an appointment..." To sell something! That's not a legal loophole. They have come to my home three times and each time I have told them to never come again.Not to mention they are the most arrogant rude and pushy salespeople I have ever encountered. I cannot express how much I lothe this company because of the people they send out.

  

  Business response

  05/18/2023

  
  Hello BBB, 
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure she is taken off our route. 
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Was quoted a number for the price of the project. Asked continually how to pay in full as to not accrue any interest. Was told I couldnt because loan wasnt funded yet. Then January 1 I was getting charged interest for a project that had not even been completed yet. Was told a tax credit number I would receive but was not told anything about it depended on how much I paid in. I feel the sales tactics buy this company were very deceiving. I see other states are filing lawsuits against this mosaic company so there must be an issue besides me.

  

  Business response

  06/20/2023

  Dear BBB, ?
  Thank you for bringing this matter to our attention. We understand the importance of addressing customer concerns and we appreciate the opportunity to investigate and resolve the issues raised.?
  
  Upon reviewing the complaint, we thoroughly investigated phone call recordings, loan documents, and case details. We found that the customer's loan documentation clearly states that "interest on your loan will be calculated on the unpaid principal balance in accordance with applicable law. Interest will accrue on the loan amounts actually disbursed, with the first accrual starting on the first calendar day following our first loan disbursement (the 'Loan Start Date')." According to the customer's loan agreement, the loan start date is noted as 01/09/2023.?
  
  To ensure the accuracy of the information provided, we also requested the loan company to review all phone calls related to the customer's interactions. Based on the recorded phone calls, the loan company confirmed that the information stated in the loan documentation was discussed accurately in full during the conversations with the customer. ?
  
  We appreciate your patience and understanding as we work to address and resolve this matter. Our goal is to always provide transparent and comprehensive information to our customers. ?
  
  Sincerely,?
  Everlight Solar

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩