ComplaintsforWilde Honda

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the ****** Legacy Car last June 24, 2024, and the car has nothing but a lemon. The sales staff tricked me, rather than taking it home on that day, they told me to sign a contract and they didn't care. The fact is the brakes are way too worn at the rear and front which shouldn't have sold in the public car lot. I found out after buying the car about all the issues. I found out from ********* mechanics telling me that the front and the rear have rotors holds breaks and everything on. The battery was given to me with no life left on it. It has bad brakes, a bad tire, chips on the windshields, a bad battery, the back bumper has a black cover on it that's covering the damage by the exhaust, and it has low oil as well when I got it. It had a lot of issues when they gave it to me. The left and the right windshields have scratches on them and none of the sales staff wanted to do anything and said it's my problem. The brakes have low life in them. The exhaust is damaged. The Wilde Honda lied to me and didn't tell me about these issues before getting them and ripped me off. In this case, I'd rather have my money back or they're going to fix it. I cannot afford to keep this car, and this has so many issues that could affect my work and would bother me and cause more and more problems in the future. I hope you can address this concern and help out with resolving this problem. I am looking forward to your response and action on this matter. Sincerely Yours,**** ***************************

  Business response

  07/09/2024

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We appreciate your feedback and take all customer issues seriously.
  
  We understand that you are experiencing ongoing issues with the [Car Make and Model] you purchased from us. As part of our commitment to customer satisfaction, we have already completed some repairs as a goodwill gesture, despite the vehicle being sold "as is."
  
  The "as is" condition, which was clearly stated at the time of purchase, means that the vehicle was sold in its current state without any warranties or guarantees. Additionally, we noted that you chose not to purchase an extended service agreement, which would have provided coverage for repairs and maintenance.
  
  While we are unable to continue offering complimentary repairs, we still want to support you in any way we can. Here are some options we can provide:
  
  Referral to a Trusted Mechanic: We can provide you with a list of reputable local mechanics who can offer you fair pricing and reliable service.
  Discount on ****** Services: We can offer you a discount on any future services or inspections you may require at our dealership.
  Vehicle Maintenance Tips: We can share detailed maintenance tips to help you keep your vehicle in optimal condition.
  We hope these options will be helpful to you. Our goal is to ensure that you are satisfied with your experience, even within the limitations of the "as is" sale.
  
  Thank you for your understanding and for choosing Wilde Honda.
  
  Best regards,
  
  *******************************
  General Manager 
  Wilde Honda 

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A used 2021 Honda Civic was purchased at this location onJune22, 2024. At the time of the purchase we placed a $5600 down payment on the vehicle in which ******** was to be financed, due to the interest rate being high (over 11%) we contacted our ************ and was approved to refinance at (6.1%), however the pay off amount that Honda sent over to **** financial was $19978.04, a difference of $1543.81 more than agreed upon. I attempted to contact the dealership with no contact from the finance **** , only my sales ******** sales rep sent a form over to have me decline that gap insurance, which I never agreed to in the first place. Due to their systems being down, all I have is a yellow carbon copy that is hand written of the finance *** of $********. No action has been taken from the finance team after several calls and attempts to reach a manager in that department. The finance rep was ************, he is unwilling to call and explain when this process will be resolved. Very unethical business practice from this finance department.

  Business response

  07/12/2024

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our finance department.
  We understand your concern regarding the *** insurance and the difficulties you faced in reaching our finance team. We have thoroughly reviewed your case and taken the necessary steps to ensure that this issue is resolved to your satisfaction.
  Our finance manager has confirmed that the *** insurance has been declined as per your request, and any charges related to it have been removed. Additionally, we have updated our system to reflect the correct finance amount of $18,434.23, as indicated on your yellow carbon copy.
  We deeply regret the lack of communication and any stress this may have caused. ************ has been informed of the importance of timely and clear communication with our customers. We are taking measures to improve our processes to prevent similar issues in the future.
  If you have any further questions or need additional assistance, please do not hesitate to contact me directly. We value your business and hope to restore your confidence in Wilde Honda.
  Thank you for your patience and understanding.
  Best regards,
  ***************************
  General Manager
  Wilde Honda

  Customer response

  07/17/2024

  I did receive a call back from the dealership and they promised to send a check for the gap insurance, therefore the case can be closed.

  Thank you 

  *****

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a car out of trust money from my Mom. from Wilde Honda in ********. My son and I looked it over with a fine tooth comb. Nothing wrong. Then my son looked it over for over an hour and hes kinda of ocd when it comes to buying anything. Then they said they would keep the car until the monies were wire transferred over to them. When I went to pick up the car on March 7, 2024, I asked why it was dirty in the front drivers and passenger seats, they took the car and cleaned it out. Then I said why are there so many miles on the car (over 10). There was a gauge on the rim of the wheel. The guy who sold me the car told me to bring it back when it wasnt raining, and they would fix it. I got ahold of the guy from motor vehicle, and he came back with their offer. Mander collision which is known for putting 3rd rate parts on cars, plus they said I had to pay for it! I said no way. So today I emailed him, at the **** because I hadnt heard from him, and he said there was nothing he could do. So I buy a car for over $30,000, brand new, and they wont fix what ever they did? Yes I want a complaint against them. They lied, and obviously used my car for what ever reason, and now they wont fix it. I was told not to even have it looked at, so I dont even know if Im damaging it by driving it. The car has like a dent bent up, and the door is rubbing against the fender all drivers side. Please, please help me. Im 67 years old. Many health issues. I cant afford to get anything fixed. That is why I got this car, so I would have a reliable way to my doctors appointments. I had a 24 year old car. *********************** ************ **********************************************************************************

  Business response

  05/31/2024

  Thank you for bringing your concern to our attention and for your patience while we conducted a thorough investigation.
  After a detailed review, including an examination of our service records and third-party State Investigator we found no evidence to support the claim of damage to your vehicle occurring at our dealership. Our findings indicate that the vehicle was not damaged in our possession: 
  We understand that this may not be the outcome you were hoping for, and we regret any frustration or inconvenience this situation may have caused. Our goal is to ensure the highest level of service and customer satisfaction, and we appreciate your understanding.
  If you have any further questions or if there is any additional information you can provide, please do not hesitate to reach out. We value your business and are committed to maintaining your trust.
  Thank you for your understanding.
  Best regards,
  *******************************

  General Manager

  Customer response

  06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  They did not make an offer (Wilde Honda). 
  There offer before, between ********************* and me was to have it fixed at ******, and I would have to pay for it. So they are taking advantage of an elderly disabled woman. They got their money. Plus, they lied about the oil changes etc. plus the sanding and painting of the rim. They dont even have a service center. I want my car fixed. Otherwise, I want my money back. This is cruel to do to someone. 
  
  Regards,
  
  ***********************

  Business response

  06/11/2024

  Wilde Honda will offer no further response as this case has been closed with the *** investigator. 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear ***/*****, My name is **** (Full name: ***********************************). I am writing to you with great concern regarding the issue i recently encountered with the purchase of a used vehicle. I believe that your office can provide valuable help in resolving this matter, and i sincerely hope for your empathetic understanding and support. Just yesterday i.e. 3/13/2024 around 4 pm CST I purchased a used car from a local dealership at the address ***************************************************************. Being a trusting customer, i relied on the information provided by the seller regarding the vehicle's condition and market value using fake CARFAX report which was showing fair price of around $13000. Unfortunately, i discovered after within few hours of purchase that i had paid nearly double the fair market price for the car. Because when i check the CARFAX report on my own for the same car it is showing as $8500 The situation has left me feeling deeply disappointed and financially burdened. As a customer i expect transparency and fairness in such transactions, and it is distressing to realize that i may have been taken advantage of due to my lack of expertise in evaluating used car prices. I understand that there are regulations and mechanisms in place to protect consumers from unfair pricing practices. Therefore i kindly request your assistance in investigating this matter and taking appropriate action to ensure that other customers do not face similar challenges in the future.I am more than willing to provide the fake CARFAX report which i have downloaded on my computer from the WILDE HONDA website which they have marketed. Your support and intervention in this matter would not only be greatly appreciated by me personally but also contribute to upholding the integrity of the local automative market.Thank you for your time to read my email. I eagerly await for your response and guidance on how we can proceed to address this issue.Best ******************** ************

  Business response

  03/25/2024

  Good afternoon, 

  Carfax is a widely used vehicle history reporting service that provides information about a vehicle's past, including reported accidents, title brands, mileage readings, and other relevant data. While Carfax strives to provide accurate and comprehensive information, it's important to recognize that its reports may not always be 100% accurate or complete.
  Carfax gathers data from various sources, including government agencies, auto manufacturers, dealerships, and service and repair facilities. However, not all incidents involving a vehicle may be reported to Carfax, and there could be discrepancies or errors in the information provided. Additionally, ****** relies on the accuracy of the data it receives from these sources, and inaccuracies or omissions in those sources can affect the reliability of the report.
  It's always a good idea to use Carfax reports as one tool in your decision-making process when buying a used car, but it's also important to conduct other due diligence, such as having the vehicle inspected by a trusted mechanic and obtaining reports from other sources if possible.

  When negotiating a car sale, the buyer bears several responsibilities to ensure a smooth and fair transaction:
  Research: The buyer should research the market value of the car they are interested in to have a clear understanding of its worth. This includes considering factors such as the vehicle's make, model, year, mileage, condition, and any additional features.
  Set a Budget: Before negotiating, the buyer should establish a budget and stick to it. This budget should include not only the purchase price but also additional expenses such as taxes, registration fees, insurance, and potential repairs.
  Inspect the Vehicle: The buyer should thoroughly inspect the vehicle both visually and mechanically. This may involve taking a test drive, checking the vehicle's history report (such as Carfax), and having a trusted mechanic perform a pre-purchase inspection if possible.
  Ask Questions: The buyer should ask the seller any questions they have about the vehicle, including its maintenance history, any previous accidents or damage, and the reason for selling.
  Negotiate Fairly: Negotiation is a two-way process, and both parties should aim for a fair deal. The buyer should be prepared to make a reasonable offer based on their research and the condition of the vehicle, while also being willing to listen to the seller's perspective.
  Understand Terms and Conditions: The buyer should carefully review any terms and conditions of the sale, including warranties, return policies, and payment methods. They should also be aware of any applicable laws or regulations governing vehicle sales in their jurisdiction.
  Be Prepared to Walk Away: If the buyer and seller cannot reach a mutually agreeable deal, the buyer should be prepared to walk away. There are usually other options available in the market, and it's important not to feel pressured into making a purchase that doesn't meet their needs or expectations.
  Overall, the buyer bears the responsibility of conducting thorough research, inspecting the vehicle, negotiating fairly, and ensuring that the terms of the sale are acceptable before finalizing the transaction.
  
  Sincerely , 

  Wilde Honda 
  
  
  

   

  Customer response

  03/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thanks for the response, I appreciate your time and effort.

  the Issue I want to highlight is that Wilde Honda has put up a fabricated CARFAX report on their website and not the original one. This has mislead to me to believe the number and negotiate a little lesser price that what they have publicized on it. In fact the original carfax price for the car VIN number is around *************************************************************************************************************************************** fake presentation of the car value. Does this come under fraud publicity? 

  
  Regards,
  
  ***********************************

  Business response

  04/04/2024

  Wilde Honda subscribes to Carfax which provides the Carfax feed. It is not possible for Wilde Honda to alter the Carfax feed. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In February of 2024 we bought a used 2021 Honda CRV from Wilde Honda of ********, overall the process was smooth.At the time of the purchase we traded in a 2014 **** Focus, where we were told the transmission was shot, that it was unsafe to drive, and that the vehicle would have to be scrapped. I understand that there is responsibility of the owner to understand the vehicle they are trading in and to bargain for a fair price of our vehicle. At the time we took your employees word for the issues.Needless to say we were very surprised to see the 2014 **** Focus for sale at Wilde Honda for about $8,000. We are very upset that we were lied to. Again, we understand that bargaining for a better price is a two way street. But if this is the typical process of buying from Wilde Honda of ********. We will never be back and will advise anyone we encounter to do the same.

  Business response

  03/08/2024

  I want to acknowledge the concerns you've raised about the trade-in value. I understand it's a significant consideration. I'd like to highlight that we have also invested considerable repair funds to address the issues with the car, ensuring it meets high safety standards for the next owner. While our contractual agreement limits us from reassessing the initial valuation, please be assured that we've taken every measure to enhance the car's overall condition. What the vehicle sells for and whether it sells at all is the risk we assume as a business. 

  *******************************

  General Manager 

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Unfortunately, I purchased a car online. I was told the car had a clean Carfax and no damage was stated or shown in the advertisement. It stated no accidents. When I received the car, it was damaged. If it was clear in the pictures, I would have never purchased the car. I have tried emailing and have received no response. I did hear back from the transporting company only. I would like to receive $$ to fix the damage since it was not disclosed.

  Business response

  03/05/2024

  Wilde Honda in ******** has been unable to locate this transaction in our Data Base. The photo's show Wilde East Towne Honda as the selling dealer . Wilde ********** is a separate entity. 

  The contact information is below. 

  www.wildeeasttownehonda.com
  Wilde ********** Honda Service Department
  *********************************************************************
  **************

  Customer response

  03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/28/23, my partner and I bought a used 2012 Honda CR-V from this dealership. We negotiated that a second key fob would be included with the sale. On this date, the dealership informed us that they use a third party service to provide key fobs, and they would have that service contact us to arrange for that. Weeks went by after the purchase and we received no contact from the third party key service, so we attempted several times to reach out to the dealership. These attempts were largely ignored, but my partner was eventually able to speak to the used vehicle manager at Wilde Honda, and an appointment with the third party key service was set up for Tuesday, 1/30/24. However, the key service technician cancelled the appointment. My partner again reached out to the used vehicle manager at Wilde, who told her that we should take the car to Wilde Honda ********** in ******* (closer to our home) and pay them for the key fob, then send the receipt to Wilde Honda ********, who would then reimburse ** with a check in the mail. We do not feel comfortable paying upfront for the key fob based on the very poor communication and follow through we have seen from Wilde Honda thus far. We feel that they will probably never send us a reimbursement, and that it makes much more sense for the two Wilde dealerships to work together to make this happen instead of requiring us to front the money.

  Business response

  02/12/2024

  Wilde Honda has reached out with non payment options for the key fob at Wilde EastTowne Honda . Please call or text ***************** ************ who is assigned to satisfy your concern.  Thank You 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used **** Escape from Wilde Honda. Within a week the check engine light was on and they replaced one of the cylinders. No more than 3 weeks later the check engine light was back on, I took it to the Dealership and was told that there was nothing wrong. 1 week later the light is back on, I take it in, same thing, I was told nothing was wrong. After the 4th time of this going on, I wrote a review on ****** and amazingly everyone wanted to help me then. They told me to drop my car off and they would take it to a **** Dealership, I did this and now it has been over two months. I took my car to Honda on or around Oct 28th. I was told that there was a recall on my engine and that the repair would be covered. Since December 19th I haven't heard from anyone at Honda. "Honda ****" was helping me till now. I called ************ and was told that they haven't even started the repairs and that it will still be a while.

  Business response

  01/26/2024

  Good Afternoon, 

  The vehicle is at ******************* in ******** awaiting a **** factory authorized repair. The repair is outside the control of Wilde Honda. We hope the vehicle is repaired as soon as possible. 

   

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my name is ***************************. I have a huge concern with the business practices of Wilde Honda of ********, **. I recently traded in my vehicle and was not informed of the interest rate nor was I told that the finance manager was adding on warranties without my knowledge. I was rushed through the process and not given the opportunity to decline this offer, I was under the impression from the documents I signed that I would keep my same interest rate. I drove the car and no more that 45 minutes later the vehicle started to display issues with the car going over **** RPMs and an error with the Push to start button. I was in a life altering accident in 2015 and these issues triggered my PTSD and I began to have panic attacks from this moment; (I had not had a panic attack in over a year) I sent a message to ****************** who told me to wait till Monday 8/14/23 to return the vehicle to the Wilde Honda dealership. On 08/15/23 I took the vehicle which was a 2021 ********** Tijuan vin ***************** back to the Wilde Honda dealership at which time I spoke to a finance manager *****, who had service look at my car and they said it was clear and if the error messages popped up to call a ********** dealership and have them look at it. I left and called a ********** dealership, and they advised me to return it to the dealership and have them address the issue since I just purchased this vehicle on 08/12/23. At this time my anxiety levels are high because there are issues with the car and safety is my number one priority and this vehicle was displaying acceleration issues. I return the vehicle on 08/15/23 to the Wilde Honda dealership and speak with ***** again at which time he puts me in a Honda HRV and takes the ********** to the ********** dealership to be serviced. I asked to just cancel the deal because I was sold a car of lesser value and with issues.

  Business response

  08/29/2023

  Wilde Honda completed the sale exchanging vehicles on 8/28/2023 with *****. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  June 6,2023 12:00 pm appointment, brought in my Honda CRV for safety recall repair. 3:30pm service not started, car returned to me by (name withheld) with promise of Wilde to pick up and service at a future date.6-21-2023 called (name withheld) reservation specialist who promised to pick up CRV), no answer, left message.6-26-2023 8:10am called (name withheld), no answer.6-26-2023 8:30am called Wilde at main service number 262+529-7100 answered by another reservation specialist who forwarded my call to service department, was on hold for 20 minutes and then disconnected.6-26-2023 8:50am called Wilde at main service number again, answered by (name withheld) who stated cannot service because parts are backordered.

  Business response

  07/06/2023

  Wilde Honda has completed the safety recall. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩