Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our 6th Honda on 1/18/2025. First time at Wilde Honda Waukesha, ** and it will be our last! We got an estimate of $16,000 for our trade in at Car Max and called Wilde to see if they would match it. The salesman, *** ******, said they could do better. When we arrived at the dealership (driving from *******) *** told us $15,000 despite his going on about my car being a "Unicorn", low mileage and mint condition. When we questioned it he said they "needed to make some money". We had been looking for a long time so we decided to accept it.We took the *** for a test drive and noticed black scuffs along the entire right side. *** told us the car would be washed and detailed so we assumed they would clean up the scuffs. Wrong. After we signed the paperwork we went out to get the car and the marks were all still there. We asked *** about it and he said they could buff it out. He would talk to his manager and get back to us. It took numerous emails and phone calls, plus complaints to Corporate Honda to finally hear back from a manager, ****** ****, who scheduled the repair at no charge to us.Also, when we got the car home we noticed there were no car mats and left messages about that as well. Again, it took numerous emails, phone calls, as well as complaints to Corporate Honda to get reimbursed for car mats that I had to purchase. Our last correspondence with the manager, ****** ****, was to discuss the ************* re: the price Wilde Honda Waukesha offered and then changed once they had us in the dealership. Mr. **** has not responded. Unfortunately, I did not check Yelp Reviews about Wilde Honda Waukesha until we had the bad experience. If you look at their reviews you will see there are a lot of unhappy customers.

  Business Response

  Date: 03/18/2025

  This customers complaint is regarding ********************** of Waukesha and not Wilde Chrysler Jeep Dodge Ram. I would respectfully ask to have this complaint removed and directed to the appropriate business. Thank you

   

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  My complaint was regarding Wilde Honda of Waukesha.
  
  ******* ****

  Customer Answer

  Date: 03/26/2025

  I filed a complaint against Wilde HONDA of Waukesha, not Wilde Chrysler Jeep Ram....

  Business Response

  Date: 04/08/2025

  While we regret that the customer feels dissatisfied with their experience, Wilde Honda stands firmly by the terms of the written contract that was signed voluntarily by all parties on January 18, 2025.
  Regarding the trade-in vehicle, the customer contacted us after receiving an offer from another retailer and asked if we could do better. Our sales consultant, *** ******, provided an estimate over the phone, and upon inspecting the vehicle in person, a final offer of $15,000 was made. This amount was discussed transparently and accepted by the customer before any contracts were signed. As is standard practice, trade-in values can fluctuate based on market conditions and the physical inspection of the vehicle.
  As for the cosmetic concerns on the vehicle purchased, the scuffs noted during the test drive were acknowledged and ultimately corrected by our service department at no cost to the customer. Similarly, although the vehicle did not originally include floor mats, reimbursement was issued after follow-up communication.
  We understand that communication delays can be frustrating, and we apologize if any response times were longer than expected. We can confirm that Manager ****** **** did respond and took steps to resolve both the cosmetic and accessories issues to the customers satisfaction.
  While we regret that this customer does not intend to return to **********************, we take all feedback seriously and continue to strive for the highest level of customer satisfaction. We appreciate the opportunity to address this matter and consider it closed, as all contractual obligations have been fulfilled and follow-up accommodations were made in good faith.
  Sincerely,
  Wilde Honda Waukesha Management

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Mr. **** maintains that the offer they made on my car "can fluctuate based on market conditions and the physical inspection of the vehicle." I don't believe the market fluctuated the same morning we got the offer and came to the dealership. As far as the physical inspection, *** stated that my car was a "unicorn", meaning low mileage and in mint condition. Dropping his offer by $1000 does not make sense. We agreed because we had been looking for a car for a long time and had driven all the way from ******* to ********. We did not want to start the process over with another dealer. This is a prime example of Bait and Switch. Maybe we would have better equipped to deal with Wilde Honda of Waukesha if we had encountered this kind of treatment by any other car dealer in all of our 50+ years of buying cars. 
  
  Regards,
  
  ******* ****

  Business Response

  Date: 04/18/2025

  Thank you for allowing us the opportunity to respond again to Ms. ****** concerns regarding her recent visit to Wilde Honda of Waukesha.
  We regret that Mrs. **** left our dealership feeling dissatisfied. Providing a transparent and respectful experience is important to us, and we take her feedback seriously.
  Mrs. **** raises concern regarding the adjustment made to her trade-in offer after her arrival at the dealership. As noted in our previous response, online or preliminary trade-in valuations are based on market data and general vehicle details provided remotely. These offers are always subject to change following an in-person inspection. This is an industry-standard practice and not intended to mislead.
  While our associate did refer to Mrs. ***** vehicle as a unicorn due to its low mileage and excellent overall appearance, the $1,000 adjustment reflected factors identified during the physical appraisal that impacted marketability and resale readinessnot a change in the broader market that day.
  We understand and respect that Mrs. **** traveled from ******* and had been searching for a vehicle for some time. We truly appreciate that she chose to proceed with us despite the unexpected change, and we are sorry that the experience did not meet the expectations she had based on previous car-buying experiences.
  We respectfully disagree with the accusation of a bait and switch, as no deceptive intent was involved. However, we acknowledge the importance of perception in our customers experience, and we are committed to improving how we communicate these appraisal processes in the future.
  We sincerely hope Mrs. **** is enjoying her new vehicle and would welcome the opportunity to serve her again under better circumstances.
  Sincerely,
  *** *************************start="2115" data-end="2118"> ************************start="2133" data-end="2136"> Wilde Honda of Waukesha

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  According to the manager,   "the $1,000 adjustment reflected factors identified during the physical appraisal that impacted marketability and resale readinessnot a change in the broader market that day". We were not informed of any such factors but were told repeatedly how great my car was. ***, the salesman, consulted with his manager very briefly before changing his offer so I doubt they discovered any factors.  And if they did, why can't they tell me what they were.   I stand by my Bait and Switch comment.  I will never do business with Wilde Honda of Waukesha again and have been sharing my experience with any friends who are considering buying a car. 
  
  Regards,
  
  ******* Metz 

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from ***** ******* at Wilde Honda sight unseen on Dec 9 and picked it up on Dec 13. The car was promised to be in good condition and specifically was said to be free from any vibrations or noises. I was told if the car had any issues (see photo) it would have been sent to auction. I understand its a $9k ***************************************************************************************** this way.When I picked the car up it was obvious it had problems. Drives like it has blown shocks, key doesnt work sometimes, clock spins around backwards sometimes when you start it, screens and lights flash, has a vibration and noise that sounds like a bad wheel bearing. Not a car I feel safe letting others drive at this point.They asked me to bring the car back were unable to find any problem. **** told me its been sitting and maybe just needs to be driven to charge the battery and that it has aggressive tires (lie, 2016 DOT all seasons) causing the noise. I figured this was unlikely but possible and asked **** what he wanted me to do if putting some miles on it didnt resolve the issue, specifically if I got locked out of the car again. He said to call him personally and he would make sure it was taken care of. This assurance is the only reason I took the car that day.Three weeks later all of the problems are still present. Ive been locked out 3 times. ***** only response was someone elses number. That guy was no help. One sales guy suggested it was my fault and I should have expected these issues with that cheap and old of a car.I angrily told that guy that I could get it diagnosed and send them the quote or I can dispute the payment with my bank and they can come get the car or put a lien on it or whatever they want to do at this point I just need a resolution. I was told I was being flagged as threatening a stop payment and that I wouldnt be spoken to again. I wouldnt call it a threat, they seemed to think so. Still, my car is broken.

  Business Response

  Date: 12/30/2024

  Mr. *******, 
  We appreciate the opportunity to address your concerns regarding the purchase of the 2008 ******** on December 9, 2024.
  This vehicle was sold "as is," as clearly documented and agreed upon at the time of sale. Under Wisconsin state law, an "as is" sale means the vehicle was purchased in its current condition, with no warrantiesexpress or impliedprovided. This includes any post-sale issues or repairs. 
  The goods sold in this transaction were the goods received, as represented and agreed upon at the time of sale. The vehicle was delivered as described by sales contract " sold as shown as is, and there was no misrepresentation of its condition. 
  While we regret that you are dissatisfied with the vehicle, the "as is" designation means that no further action will be taken by Wilde Honda.
  We consider this matter closed.
  Sincerely,
  *** Reifenrath 
  General Manager
  Wilde Honda.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for the prompt response. Its nice to finally have someone talk to me about the car. Wisconsin consumer protection laws state:

  402.313 Express warranties by affirmation, promise, description, sample.
  (1) Express warranties by the seller are created as follows:
  (a) Any affirmation of fact or promise made by the seller to the buyer which relates to the goods and becomes part of the basis of the bargain creates an express warranty that the goods shall conform to the affirmation or promise.
  (b) Any description of the goods which is made part of the basis of the bargain creates an express warranty that the goods shall conform to the description.
  

  This warranty was created on December 7th, 2024 at 2:24pm per the attached photo in the original complaint.

   

  The contract I signed with you stipulates that you are to refer to a separate document for coverages and exclusions. Im considering our electronic correspondence to be this separate document. It also stipulates that Unless Dealership is checked under Limited Extended Warranty, this vehicle is sold AS IS and the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.

  Wisconsin consumer protection laws only stipulate that AS IS absolves you from all implied warranties unless otherwise stated. It says that express warranties must be consistent with each other and the intent of both parties must be considered when conflicting express warranties exist.

  My intention was never to purchase a car with vibrations, noises, and electrical problems. You created an express warranty that became part of the basis of the bargain when you assured me it was free from these issues. It is not consistent with your verbiage of AS IS and thus both of our intentions must be considered.

  Unless it was your intention to sell me a car in a condition other than the what you represented, it would be both parties intention for the original express warranty to apply. Since no milage or terms of length are mentioned, I would say it would be reasonable that they should at least be applied to the car at the time of initial inspection. This inspection took place on December 13th and the condition was rejected. Evidence of this is that the car was brought back to your service department.

   

  The car condition was never accepted, I left with the car on a continued inspection, pending resolution of issues relayed to your staff. ***** ******* also promised me that I could call him if the car continued to have problems and he would see to it that they were taken care of of. At no point has anyone denied this statement was made. This can be used to show that it was your original intent, or at least your expressed intent at the time of delivery, to supply me with a car that conformed to your original express warranty. I realize I should have gotten this in writing before leaving. I had hoped to be dealing with an honest dealer.

   

  Then there is also a different way to look at it. You were in possession of my car that I purchased in the condition you described. It wasnt in that condition when I got it. Could someone at your establishment have damaged it in the 4 days you had it post sale or did some action you could have reasonably prevented result in the deterioration of the cars condition? I was told I would only be there for 15 minutes to pick up the car but that turned into an hour and a half for you to wash the car so I could drive it 700 miles through a storm, seems unnecessary. Did their wash cause some kind of water damage to electronics? Have you reviewed security footage around this time? Is it possible the car never had the 150 point inspection done so these issues were never caught?

   

  Some kind of response besides its a 16 year old ******** its gonna have bad wheel bearings that acknowledges the commitment you made to me would be appreciated. Im not sure how you can call anything less a good-faith response.

  
  **** *******

  Business Response

  Date: 01/03/2025

  Dear Mr. ***************** you for taking the time to share your concerns regarding your vehicle purchase. We take such matters seriously and want to ensure that our position is clear.
  The vehicle in question was sold "AS IS," as explicitly stated in the sales contract you signed. This designation means that the dealership does not assume responsibility for repairs or warranties unless expressly documented. While we understand your interpretation of Wisconsin consumer protection laws regarding express warranties, any affirmation or assurance beyond the written terms of the agreement would not constitute a binding warranty unless documented.
  Regarding the condition of the vehicle, our 150-point inspection was completed prior to delivery. If there were unresolved issues following delivery, these would have been addressed had they been promptly reported and within the agreed terms. However, we have no record of such claims being made in writing or prior to your communication after taking delivery.
  At this time, based on our review of the documentation and the details provided, we cannot conclude that any express warranty was created or that the condition of the vehicle at the time of sale was inconsistent with the agreement. While we regret that the vehicle has not met your expectations, we are unable to offer additional remedies beyond what was initially agreed upon in your purchase contract.
  We appreciate your business and hope this clarifies our position. If you wish to pursue any further action, we recommend consulting the terms of your contract or seeking independent legal advice.
  Sincerely,
  *** **********
  General Manager 
  Wilde Honda

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2024, Wilde Honda sold us a Jeep Wrangler and did not indicate there was an oil leak from the engine. The vehicle ended up needing the timing cover gasket repaired. I am curious to how this major issue was missed in their inspection. The car has been waiting for repair for 3 weeks now and meanwhile I contacted the company 5 different times asking if a loaner car could be used while our vehicle is in repair. All 5 times I was told I would be contacted back and I have been ignored all 5 times. Out of the 5 times I contacted them, one time was through the online website and one time I left a voicemail for a manager. It is clear they are avoiding me and I find it to be unacceptable customer service.

  Business Response

  Date: 12/27/2024

  Good day, This vehicle is currently being repaired at Wilde Jeep.  It is expected to be completed soon. 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ___________________________________________________________________________Wilde Honda bought a part without us authorizing it and are claiming we have to pay for it. Also, we discovered that we have spent thousands of dollars of service that was covered by warranty and the recall. They purposely withheld the information and we just discovered this yesterday. A service person was verbally abusive over the phone and we decided to take action. I have pasted below our letters to the dealerships. *** ******, ************ or Madam, My wife and I are stuck. Our mechanic tried four methods of fixing our emission problem. In the end, they insisted that we take it to Wilde Honda because the fix is covered by the recall. Wilde bought a part without my authorization. The problem is (1) the mechanic had already bought the same part (2) we have to pay for it. *** ****** RECORDED TELEPHONE CALL The serviceperson, *******,: 1. Told me on a RECORDED call that your dealership service department does not care about our problem because Wilde did not sell me the vehicle. 2. Told me to come and take the vehicle away, which I did. Our mechanics said the problem was under the recall. 3. Hung up on me. I had never swore once. RECORDED VISIT I obeyed ******* and came to pick up the vehicle. Unfortunately for both of us, he was still there. In the shop, he: 1. Said that he worked there for 22 years and would not be intimidated by a dirty lawyer. 2. Threaten to call the police on me. I do have a cellphone recording of the onsite blowup where ******* looks very, very bad. I do not have Wilde's ***************** recording, though. I would like to go through Wilde's quality assurance recording with the manager to see if Wilde owes me a written apology. May I speak with a manager to describe what happened? PLEASE

  Business Response

  Date: 10/31/2024

  I called Mr ****** the morning of 10/31/2024 at 9:35am. We spoke briefly about his experience with Wilde Honda, ******* Honda and Honda City. He told me we **** and will see us in small claims court and hung up the phone.

  I will consider this matter closed. Will not engage with any back and forth after the legal threat. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam,We would like some advice/assistance with a complaint that we would like to file about what we feel our deceptive business practices and an attempt to defraud. Wilde Honda bought a part without us authorizing it and are charging us for it. We discovered that we have spent thousands of dollars of service that was covered by warranty and the recall. They purposely withheld the information and we just discovered this yesterday.A service person was verbally abusive over the phone and we decided to take action.*** ****** LETTER TO ******* HONDA:Hello,I have spent 2 hours on the phone with your dealership regarding our warranty. I was told Finance would call us back three times and they never did.I am filing suit against Wilde Honda for deceptive business practices and intent to defraud. My letter to Wilde is below.*** October 29, 2024 Dear JR:Your service department attempted to charge me for a part that I did not authorize. They also overcharged me for a simple software update.The serviceperson, *******,:1. Told me on a RECORDED call that your dealership service department does not care about our problem because Wilde did not sell me the vehicle.2. Told me to come and take the vehicle away, which I did. Our mechanics said the problem was under the recall.3. Hung up on me. I never swore.RECORDED VISIT I obeyed ******* and came to pick up the vehicle. Unfortunately for both of us, he was still there. In the shop, he: 1. Said that he worked there for 22 years and would not be intimidated by a dirty lawyer. 2. Threaten to call the police on **** do have a cellphone recording of the onsite blowup where ******* looks very, very bad.I do not have Wilde's ***************** recording, though. I would like to go through Wilde's quality assurance recording with the manager to see if Wilde owes me a written apology.May I speak with a manager to describe what happened?*** ******

  Business Response

  Date: 10/31/2024

  Duplicate complaint: I called Mr ****** the morning of 10/31/2024 at 9:35am. We spoke briefly about his experience with Wilde Honda, ******* Honda and Honda City. He told me we **** and will see us in small claims court and hung up the phone.
  
  I will consider this matter closed. Will not engage with any back and forth after the legal threat. 

  ***** **********

  General Manager 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 Honda Accord at Wilde Honda (Wakesha, **) on 4/29/23. Agreed to gap insurance with Honda Care and extended maintenance warranty for routine services (life long oil change and routine maintenance at any Honda dealership. I relocated out of state for work and have not been able to use the maintenance contract. I called at least 15 times to Wilde Honda to inquire about the contract and have not received a call back. Left messages for the dealership manager, service department and sales representative. I located the original sale contract on 10/21/24. I do not have a gap contract with Honda Care as listed on the sale contract. I do not have the maintenance contract with ****** as listed on the sale contract. I called both companies on 10/21/24 to confirm this information.

  Business Response

  Date: 10/31/2024

  Wilde Honda is currently in process of processing the cancellation. 

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I am requesting a corrected copy of the sales contract with the accurate details listed for GAP and all other additional services I elected as I discussed with the manager by phone on 10/31/2024.  I am entitled to the corrected written sales agreement not just verbal notification.  I did not receive notification of the maintenance package cancellation in writing.  Please ensure all requests are addressed before attempting to close this compliant. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 11/15/2024

  Wilde Honda Business Manager ***** ****** has been assigned to handle your case to resolution. ***** has informed me she has reached out to you. Her number is **********************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the ****** Legacy Car last June 24, 2024, and the car has nothing but a lemon. The sales staff tricked me, rather than taking it home on that day, they told me to sign a contract and they didn't care. The fact is the brakes are way too worn at the rear and front which shouldn't have sold in the public car lot. I found out after buying the car about all the issues. I found out from ********* mechanics telling me that the front and the rear have rotors holds breaks and everything on. The battery was given to me with no life left on it. It has bad brakes, a bad tire, chips on the windshields, a bad battery, the back bumper has a black cover on it that's covering the damage by the exhaust, and it has low oil as well when I got it. It had a lot of issues when they gave it to me. The left and the right windshields have scratches on them and none of the sales staff wanted to do anything and said it's my problem. The brakes have low life in them. The exhaust is damaged. The Wilde Honda lied to me and didn't tell me about these issues before getting them and ripped me off. In this case, I'd rather have my money back or they're going to fix it. I cannot afford to keep this car, and this has so many issues that could affect my work and would bother me and cause more and more problems in the future. I hope you can address this concern and help out with resolving this problem. I am looking forward to your response and action on this matter. Sincerely Yours,**** ***************************

  Business Response

  Date: 07/09/2024

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We appreciate your feedback and take all customer issues seriously.
  
  We understand that you are experiencing ongoing issues with the [Car Make and Model] you purchased from us. As part of our commitment to customer satisfaction, we have already completed some repairs as a goodwill gesture, despite the vehicle being sold "as is."
  
  The "as is" condition, which was clearly stated at the time of purchase, means that the vehicle was sold in its current state without any warranties or guarantees. Additionally, we noted that you chose not to purchase an extended service agreement, which would have provided coverage for repairs and maintenance.
  
  While we are unable to continue offering complimentary repairs, we still want to support you in any way we can. Here are some options we can provide:
  
  Referral to a Trusted Mechanic: We can provide you with a list of reputable local mechanics who can offer you fair pricing and reliable service.
  Discount on ****** Services: We can offer you a discount on any future services or inspections you may require at our dealership.
  Vehicle Maintenance Tips: We can share detailed maintenance tips to help you keep your vehicle in optimal condition.
  We hope these options will be helpful to you. Our goal is to ensure that you are satisfied with your experience, even within the limitations of the "as is" sale.
  
  Thank you for your understanding and for choosing Wilde Honda.
  
  Best regards,
  
  *******************************
  General Manager 
  Wilde Honda 

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A used 2021 Honda Civic was purchased at this location onJune22, 2024. At the time of the purchase we placed a $5600 down payment on the vehicle in which ******** was to be financed, due to the interest rate being high (over 11%) we contacted our ************ and was approved to refinance at (6.1%), however the pay off amount that Honda sent over to **** financial was $19978.04, a difference of $1543.81 more than agreed upon. I attempted to contact the dealership with no contact from the finance **** , only my sales ******** sales rep sent a form over to have me decline that gap insurance, which I never agreed to in the first place. Due to their systems being down, all I have is a yellow carbon copy that is hand written of the finance *** of $********. No action has been taken from the finance team after several calls and attempts to reach a manager in that department. The finance rep was ************, he is unwilling to call and explain when this process will be resolved. Very unethical business practice from this finance department.

  Business Response

  Date: 07/12/2024

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our finance department.
  We understand your concern regarding the *** insurance and the difficulties you faced in reaching our finance team. We have thoroughly reviewed your case and taken the necessary steps to ensure that this issue is resolved to your satisfaction.
  Our finance manager has confirmed that the *** insurance has been declined as per your request, and any charges related to it have been removed. Additionally, we have updated our system to reflect the correct finance amount of $18,434.23, as indicated on your yellow carbon copy.
  We deeply regret the lack of communication and any stress this may have caused. ************ has been informed of the importance of timely and clear communication with our customers. We are taking measures to improve our processes to prevent similar issues in the future.
  If you have any further questions or need additional assistance, please do not hesitate to contact me directly. We value your business and hope to restore your confidence in Wilde Honda.
  Thank you for your patience and understanding.
  Best regards,
  ***************************
  General Manager
  Wilde Honda

  Customer Answer

  Date: 07/17/2024

  I did receive a call back from the dealership and they promised to send a check for the gap insurance, therefore the case can be closed.

  Thank you 

  *****

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car out of trust money from my Mom. from Wilde Honda in ********. My son and I looked it over with a fine tooth comb. Nothing wrong. Then my son looked it over for over an hour and hes kinda of ocd when it comes to buying anything. Then they said they would keep the car until the monies were wire transferred over to them. When I went to pick up the car on March 7, 2024, I asked why it was dirty in the front drivers and passenger seats, they took the car and cleaned it out. Then I said why are there so many miles on the car (over 10). There was a gauge on the rim of the wheel. The guy who sold me the car told me to bring it back when it wasnt raining, and they would fix it. I got ahold of the guy from motor vehicle, and he came back with their offer. Mander collision which is known for putting 3rd rate parts on cars, plus they said I had to pay for it! I said no way. So today I emailed him, at the **** because I hadnt heard from him, and he said there was nothing he could do. So I buy a car for over $30,000, brand new, and they wont fix what ever they did? Yes I want a complaint against them. They lied, and obviously used my car for what ever reason, and now they wont fix it. I was told not to even have it looked at, so I dont even know if Im damaging it by driving it. The car has like a dent bent up, and the door is rubbing against the fender all drivers side. Please, please help me. Im 67 years old. Many health issues. I cant afford to get anything fixed. That is why I got this car, so I would have a reliable way to my doctors appointments. I had a 24 year old car. *********************** ************ **********************************************************************************

  Business Response

  Date: 05/31/2024

  Thank you for bringing your concern to our attention and for your patience while we conducted a thorough investigation.
  After a detailed review, including an examination of our service records and third-party State Investigator we found no evidence to support the claim of damage to your vehicle occurring at our dealership. Our findings indicate that the vehicle was not damaged in our possession: 
  We understand that this may not be the outcome you were hoping for, and we regret any frustration or inconvenience this situation may have caused. Our goal is to ensure the highest level of service and customer satisfaction, and we appreciate your understanding.
  If you have any further questions or if there is any additional information you can provide, please do not hesitate to reach out. We value your business and are committed to maintaining your trust.
  Thank you for your understanding.
  Best regards,
  *******************************

  General Manager

  Customer Answer

  Date: 06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  They did not make an offer (Wilde Honda). 
  There offer before, between ********************* and me was to have it fixed at ******, and I would have to pay for it. So they are taking advantage of an elderly disabled woman. They got their money. Plus, they lied about the oil changes etc. plus the sanding and painting of the rim. They dont even have a service center. I want my car fixed. Otherwise, I want my money back. This is cruel to do to someone. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 06/11/2024

  Wilde Honda will offer no further response as this case has been closed with the *** investigator. 

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****, My name is **** (Full name: ***********************************). I am writing to you with great concern regarding the issue i recently encountered with the purchase of a used vehicle. I believe that your office can provide valuable help in resolving this matter, and i sincerely hope for your empathetic understanding and support. Just yesterday i.e. 3/13/2024 around 4 pm CST I purchased a used car from a local dealership at the address ***************************************************************. Being a trusting customer, i relied on the information provided by the seller regarding the vehicle's condition and market value using fake CARFAX report which was showing fair price of around $13000. Unfortunately, i discovered after within few hours of purchase that i had paid nearly double the fair market price for the car. Because when i check the CARFAX report on my own for the same car it is showing as $8500 The situation has left me feeling deeply disappointed and financially burdened. As a customer i expect transparency and fairness in such transactions, and it is distressing to realize that i may have been taken advantage of due to my lack of expertise in evaluating used car prices. I understand that there are regulations and mechanisms in place to protect consumers from unfair pricing practices. Therefore i kindly request your assistance in investigating this matter and taking appropriate action to ensure that other customers do not face similar challenges in the future.I am more than willing to provide the fake CARFAX report which i have downloaded on my computer from the WILDE HONDA website which they have marketed. Your support and intervention in this matter would not only be greatly appreciated by me personally but also contribute to upholding the integrity of the local automative market.Thank you for your time to read my email. I eagerly await for your response and guidance on how we can proceed to address this issue.Best ******************** ************

  Business Response

  Date: 03/25/2024

  Good afternoon, 

  Carfax is a widely used vehicle history reporting service that provides information about a vehicle's past, including reported accidents, title brands, mileage readings, and other relevant data. While Carfax strives to provide accurate and comprehensive information, it's important to recognize that its reports may not always be 100% accurate or complete.
  Carfax gathers data from various sources, including government agencies, auto manufacturers, dealerships, and service and repair facilities. However, not all incidents involving a vehicle may be reported to Carfax, and there could be discrepancies or errors in the information provided. Additionally, ****** relies on the accuracy of the data it receives from these sources, and inaccuracies or omissions in those sources can affect the reliability of the report.
  It's always a good idea to use Carfax reports as one tool in your decision-making process when buying a used car, but it's also important to conduct other due diligence, such as having the vehicle inspected by a trusted mechanic and obtaining reports from other sources if possible.

  When negotiating a car sale, the buyer bears several responsibilities to ensure a smooth and fair transaction:
  Research: The buyer should research the market value of the car they are interested in to have a clear understanding of its worth. This includes considering factors such as the vehicle's make, model, year, mileage, condition, and any additional features.
  Set a Budget: Before negotiating, the buyer should establish a budget and stick to it. This budget should include not only the purchase price but also additional expenses such as taxes, registration fees, insurance, and potential repairs.
  Inspect the Vehicle: The buyer should thoroughly inspect the vehicle both visually and mechanically. This may involve taking a test drive, checking the vehicle's history report (such as Carfax), and having a trusted mechanic perform a pre-purchase inspection if possible.
  Ask Questions: The buyer should ask the seller any questions they have about the vehicle, including its maintenance history, any previous accidents or damage, and the reason for selling.
  Negotiate Fairly: Negotiation is a two-way process, and both parties should aim for a fair deal. The buyer should be prepared to make a reasonable offer based on their research and the condition of the vehicle, while also being willing to listen to the seller's perspective.
  Understand Terms and Conditions: The buyer should carefully review any terms and conditions of the sale, including warranties, return policies, and payment methods. They should also be aware of any applicable laws or regulations governing vehicle sales in their jurisdiction.
  Be Prepared to Walk Away: If the buyer and seller cannot reach a mutually agreeable deal, the buyer should be prepared to walk away. There are usually other options available in the market, and it's important not to feel pressured into making a purchase that doesn't meet their needs or expectations.
  Overall, the buyer bears the responsibility of conducting thorough research, inspecting the vehicle, negotiating fairly, and ensuring that the terms of the sale are acceptable before finalizing the transaction.
  
  Sincerely , 

  Wilde Honda 
  
  
  

   

  Customer Answer

  Date: 03/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thanks for the response, I appreciate your time and effort.

  the Issue I want to highlight is that Wilde Honda has put up a fabricated CARFAX report on their website and not the original one. This has mislead to me to believe the number and negotiate a little lesser price that what they have publicized on it. In fact the original carfax price for the car VIN number is around *************************************************************************************************************************************** fake presentation of the car value. Does this come under fraud publicity? 

  
  Regards,
  
  ***********************************

  Business Response

  Date: 04/04/2024

  Wilde Honda subscribes to Carfax which provides the Carfax feed. It is not possible for Wilde Honda to alter the Carfax feed.