Customer ReviewsforPatriot Properties

This rental company is terrible. They do not follow procedures and policy for their lease. I received a five day lease violation about trash that was reported from a neighbor child and there was no proof or pictures to this violation when i contacted the property manager they told me dont worry about it. I said i wanted it removed there was no reason for the violation that i had no trash outside there was over five units that had household couches chairs and other trash outside yet the management did not want to hear it. Then i ended up moving i lived in a housing voucher unit and had to wait four months to get into my mailbox and buy the key and lock for forty dollars to get my mail because management did not provide a key now they are threatening me telling me they are going to charge me for the key and lock if i so not return the key. This company is outrageous and i really dont know how they get away with treating people and families this way.

While we appreciate the feedback given, our team has been in contact with you to resolve the key issue and there was no charges to your account. As for lease violations issued, our team works with the community and staff to ensure all tenants are following the lease and community guidelines. If any person is not in compliance with lease terms, a lease violation notice is issued. It is our policy not to disclose any names or information to tenants on who or how the information is received in regards to possible lease violations. Patriot did ask you to vacate the property, with all legal notices, due to lease violations brought to us by ***********. While we understand asking tenant's to leave is difficult, we followed all laws and ordinances in accordance to the State of **.

I wish I could give less than 1 star. They purchased our property, made no improvements, and took away our parking spots. They don't care about the property, and have no manager or maintenance people stationed here. They purchased this building simply to add another property to their portfolio. They don't care about the people that live here. If you can avoid them, do it. They are wannabe slumlords.

Thank you so much for reaching out to Patriot Properties. The company itself does not own any properties and is strictly involved with property management only. We understand that not having an onsite manager can be a big transition, but we promise our office is available during business hours for any additional questions or concerns that arise. After investigating, we are unsure of the property you are with and highly encourage you to contact our office with your questions and concerns regarding parking on the property. Our team follows all lease guidelines when transitioning management to maintain current expectations. We hope to hear from you soon and thank you again for reaching out.

Zero stars. The worst of the worst of the worst property managers I have ever dealt with in my 23 years of living in *******, **. To have someone pick up a phone at their office was a challenge, but their response to needed property repairs was ridiculously delayed or non-existent. If you asked why after a month of notice they still hadn't done anything, you got the angry retort from their office staff that they had many properties to take care of. You are treated like you are a dot among their many dots of rental dollars-- nothing humane here. If you have a choice, please do not ever go with these incompetent and uncaring folks.

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Our team strives to process work orders submitted as quickly as possible and sometimes the timeline can be longer than expected. Thank you for your feedback which we will make sure is shared with our maintenance department.

When my security deposit was being refunded I received a text saying my utilities still had a balance. I told them they could deduct it. I just got a past due letter from my utility company in the mail stating they never received payment for this. This is now 2 months since I’ve left patriot properties and I am still having to deal with issues with them. Beyond this specific issue this company is awful to the tenants. The office people are rude, unknowledgeable and refuse to help. I wouldn’t recommend my worst enemy to rent from here

Hi ********, Thank you for calling our office and brining this to our attention. Upon further investigation it appears SP Utilities received the payment and applied it to the house meter, instead of to the outstanding unit balance. We have called them to confirm this is the case and they should be able to allocate the payment to your unit moving forward. We apologize for the inconvenience. *******************

I have been submitting maintenance requests on various issues for 10 months and Patriot Properties has not done anything. Two weeks ago water was leaking (pouring) into my bathroom through the ceiling fan, the electric outlet, and behind the paint. They did come and fixed that, but left me with damaged walls - then the bathroom light stopped functioning. Today, 1 1/2 weeks later someone stopped by and looked at it... The rest of my unanswered maintenance requests - some going back to August 2021 include: • Security lock for building was removed by mgmt a week ago. Maintenance props the security door open every day and leaves it at night anyway. This is supposed to be a secured building and i have been robbed here before! • Toilet has been running every 20 minutes or so for 9 months • Intercom / buzzer does not work has not worked for a year • Bathroom light flickers, crackles, but won't turn on. • There is a hole in the baseboard to the right of the bathroom vanity. • Need a little spackle under my bathroom mirror. • Bedroom closet track guide is broke. • Window locks need fixing. • Various kitchen cabinet doors need tightening/rehanging because of the pre-drilled holes. I have lived her for 5+ years and it was managed well by Madison Property Management, but last summer it switched to Patriot Properties. It seems they are upgrading the apartments as they are vacated [they raised the rent by $100/mo and changed our leases to month-to-month]. My guess is they are trying to flip the apartments and having the current tenants pay for it.

Hi *****, Thank you for your feedback. We apologize for any delays in answering your work orders and are working to answer the request of all tenants at the property. We are working to improve the property by updating all units, windows, siding and common areas. The interior lock was removed to be placed on the exterior doors to help mitigate the issues of people leaving the door propped open. You'll notice there have been significantly fewer police calls to the property since our team has taken over the property as we are focused on keeping the best tenants like yourself in the building, and removing any tenants that cause issues for others. That being said it is highly unlikely you would need to worry about any crime at this property moving forward. We will share your feedback with our maintenance teams and will try to address the remaining issues in a timely manner. Respectfully, Patriot Properties