ComplaintsforWilde Toyota

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Initial Complaint
11/29/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filled out paperwork with Wilde Toyota West allis for a full refund on the scratch and dent they added to my loan since April 2022. They refuse to refund the money to me. I have called and complained to **************** ******* manager, Finance manager, which every single time they said the something. Our records show you show receive a refund 4-6 weeks later. This never happen. They say the same thing the check is in the mail. today is 11/29/2023 and no resolution was made. I file a complaint with the state of ********* see below:Thank you for contacting the ********** of ************ Trade and Consumer Protection. I have written to the business to try and assist you to find a solution to your complaint. I asked them to review your concerns and then contact me to discuss what may be done to resolve your complaint. The company may also contact you directly.Your patience is appreciated during this process. It is not possible to tell exactly how long the mediation process will take. Some situations can be handled within a few weeks, but complicated matters may take many months. I will advise you, in writing, of the disposition of your complaint once I have received and thoroughly reviewed the written response from the company.If you wish to pursue this matter outside of our mediation efforts, please contact a private attorney to discuss your legal remedies or file in small claims court. A fact sheet on small claims court is available on our website at datcp.**.gov.Thank you again for bringing your complaint to our attention.Still nothing is happened and the company goes on with business and when I call I get disconnected or they refuse to talk to me. I don't have money to get attorney at this time. Can you help me please. Thank you **********
Business response
11/30/2023
BBB-

This concern was addressed and closed in September of 2023. Please see attachments.

If Mr ******* needs help further understanding this matter please call our Director *************** @ ************ or ************** @ ************

Respectfully
Wilde Toyota
Customer response
11/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never received any money or moneys. The dealership refused to pay me back in the form of credit to landmark or refund check of $199.00 in the sum of $2189 which they charged me for 11 months of complaints and asking for refund. I have complaint about this coverage in October 2022 and the finance manager said he would look into this matter. I have complaint every time I had service work done to ****** in services on who I need to talk with and the round around i was receiving. I again I called December 3X and January 2023 4X about refund of $199.00 and nothing resolved. I spoke to finance manager multiple times, service manager many times, general manager 2X, floor manager 1X and nothing was resolving every time I spoke with them. When I was there in person February 2023 and in March 2023, I received a run around that all the managers in the dealership were busy but leave my name and number and they would call me back which they never did. In April again I went back to the dealership for service work and the finance manager then took my information and this time told me I would receive a refund either by check or on my load as credit 4-6 weeks later. Nothing ever happens! The forms they sent to BBB show nothing! This shows zero refund or my sign card I filled out for the refund. What was sent was a form for the initial scratch and dent in September 2022. Or a form what they charge me for the truck on my loan. What they fail to send is the check credit or the form I have signed. Which shows me did the dealership pocket the money? Where is the refund? There is missing money! The state of ********* ********** of **************************** sent a letter to Wilde and in that letter, it said that Wilde Toyota will refund my money. They never did!

Regards,

********************
Business response
11/30/2023
BBB-

All owed monies have been refunded. For that we have closed this matter internally.
If Mr ******* would like to make an appointment with our Finance & **************** we would be happy to review all documents and refunds owed to help him understand.
Contact *************** at ************
Wilde Toyota
Initial Complaint
11/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased an automobile warranty that I was told could be refunded if at a later date if I did not wish to have it. I had to go to the business and complete the paperwork for cancellation. I did obtain an auto loan through ****************************** in which the warranty was rolled into the loan. I was told that the refunded money would be credited to ******************************. I called ****************************** to see if the amount was credited and they have not received any notification from Wilde Toyota about the refund. I already paid off my entire auto loan with ****************************** but I have yet to receive the roughly $4000 auto warranty refund. I would like this refunded in an expeditious manner.
Business response
11/29/2023
BBB

Thanks for your attention to this matter. Our records show the refund check was sent to ****************** on October 27th in the amount of $3381 reducing the loan amount by that amount. ****************** cashed that check on November 6th.
All has been processed and please close this matter.
We do apologize for any delays and value Mr ****** business.

Any questions re this ************* can call our Finance Director **************** directly at ************

Respectfully
WildeToyota
Initial Complaint
07/23/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased vehicle in February2023. Needed to be taken in twice to fix issues within 3 weeks. After second time i spoke with the dealership manager about the issues and he asked me if i looked over the vehicle before i purchased it. Within 30 days, I cancelled the maintenance and extended warranty packages and requested a full refund. I was told it could take 6-8 weeks to receive refund. I received refund on warranty package. I have not yet received refund for maintenance package ($749.00). I reached out to toyota several times and on 6th attempt had to go to dealership in person to inquire about refund only to be told that it will be handled by lithia motors ( the finance person at toyota informed me of this stating ****** owns toyota). Wilde toyota has been useless in helping me.
Business response
07/25/2023
Lithia Motors, who the refund is coming from has a delay in their process and still not finalized the customers cancellation. In order to assist the customer ********************** has issued the refund on behalf of Lithia Motors. Wilde Toyota has cut a separate check and overnighted the customers cancelation refund. Thank you.
Initial Complaint
05/31/2023
Complaint Type:
Sales and Advertising Issues
Status:
Unanswered
The business failed to respond to the dispute.
Monday 5/22/23 I came to Toyota to purchase a vehicle. With the help of salesman *********************** I purchased a 2021 black Rav 4 paid in full, paid almost ****** after taxes and fees. I hesitated to buy the vehicle at first because the inside was dirty and the seats were stained as well as the floors. I was then told by *********************** that I didnt have to worry about that because the vehicle would be fully detailed before I pulled off the lot. Included in the taxes and fees there was a ****** service fee added to the price of the car for these services to be performed. Once I got home with the car I removed the floor paper that they had placed on the drivers side and noticed the floor was still badly stained. I then inspected the entire inside of my vehicle also noticing that the seats were still stained and the vehicle had not been properly cleaned. I returned to Toyota the following day Tuesday 5/23/23 expressing my issue. I was then told by the manager over the ******************** that **** was not in and to come back on Monday 5/29/23 and he would be in to help me reschedule a detailing. Monday 5/29/23 I returned like I was told and was then told by the same manager that ************* in and to call his cell. I called **** on Monday 5/29/23 and Tuesday 5/30/23 and left voicemails and no response. Instead of the manager stepping up to help me with this issue hes been giving me the run around for over a week now. All for a simple detailing that should have been done from the beginning. For him to be a manager over the department he was NOT one bit of helpful to my situation. This is very unprofessional and disappointing. I paid service fees but didn't even receive the full services that I was promised. My issue with this seems to continuously be ignored by both *********************** and his manager.
Initial Complaint
04/19/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I spent $22,000 on a used vehicle from Wilde Toyota and also put a deposit down of $100 for them to hold the car for 1 HOUR which they said they would take off of the price of the vehicle. But when I made it clear that I wasnt financing through them then they said they couldnt take the $100 off the price and they couldnt simply put it back on my card, they had to issue me a check for it the next day. I told them I would back the next day to pick it up. And when I went to pick it up, they stated they had already mailed it when I had already stated to them that I would pick it up. It has been almost two weeks and I have not received the check. Not to mention the fact that I was treated extremely poorly by the salesperson, ******* and his supervisor ********** believe his name was, when I told him I would not be financing through the dealership. It seemed that a lot of things change based on if youre financing through them or not. Their policies on holding a vehicle for you, which vehicles are available to purchase, and especially the way you are treated. They went from being able to hold a vehicle for me for a few days to not being able to hold it all even for a day even though I was willing to put $4000 down. The only reason they were willing to hold it for an hour for me for $100 is because they thought I was considering financing through them still at that point. And then a vehicle I liked in the lot went from being sold to all of a sudden available when I told them I would consider financing through them. I also had emailed ******* to get a copy of an email my insurance sent to him, that he verified in person that he received, and I didnt get any response at all from him. Overall, I just want to make sure I receive my $100 back and express how unhappy I was with the way I was treated there.
Business response
04/24/2023
Good morning, we have issued a refund on April 21st for $100. We have overnighted the refund check to ********************* on April 24th.
Attached is the check and the overnight slip.
Customer response
04/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
03/25/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** Tacoma brought in for frame inspection, Wilde Toyota west Allis says frame was good and would install coating to stop rusting. Brought car to have muffler change and mechanic said I had frame perforation in rear end of vehicle. Brought truck back and they refuse to fix vehicle as it is unsafe to drive as is. ****** miles on vehicle.. inspection and or coating of frame has not worked. Talked with tier two at Wilde and say they will not repair vehicle!!!
Business response
03/27/2023
Our records indicate vehicle was in our service department on these dates
10-1-2010 Toyota Corrosion Preventative applied
11-13-2013 Frame Inspected Still in good condition
6-19-2018 Frame inspected no rust perforation found
Vehicle was last inspected at the dealership 6-19-2018

Customer response
03/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Corrosion resistant spay did not work as promised. ****** miles on truck and mollisol Toyota says it unsafe to drive.
[Please type your response here.]

Regards,

***********************
Business response
03/29/2023
BBB
In response to Mr ******** **** Toyota Tacoma-
The 2010 corrosion application was a courtesy of Toyota *** to ****** the "possiblity" of further corrosion......Not a guarantee or a warranty. We live in the midwest with challenging weather and corrosive materials on the roads
such as salt for all vehicles.
We have closed this matter.
Respectfully
Wilde Toyota

Customer response
03/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Totally unacceptable! Lets do a recall!!
[Please type your response here.]

Regards,

***********************
Initial Complaint
03/07/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We ordered a new Toyota RAV4 October 2022. We were told the delivery would be 6-8 months but average delivery was approximately 5 months. Contacted the dealership March 2023 (6 months) and were informed by a New Car Manager that it would be several more months before a delivery was expected. We were 15th on the wait list and the dealership was receiving 2 vehicles/month from the manufacturer. This is horrible service and I will never patronize Wilde Toyota again!!!!
Business response
03/19/2023
BBB
In response,
It is our business to deliver everyone a vehicle as soon and as quick as possible. Unfortunately supply chains and other outside dynamics we have no control over continue to affect the world. Things we hope will progressively
get better for all of us and we hope to be able to supply our customers with their car purchases faster and get back to things as the were.
As a Dealer, we apologize on behalf of Toyota.
Respectfully
Wilde Toyota
Customer response
03/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***************
Initial Complaint
01/04/2023
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
My vehicle had a brake fluid leak somewhere. I only needed the shop to find the leak and fix it. It was a very simple fix that would have costed about $300. I had communicated with the shop before going there about my brake fluid leak issue. They have all emails communications about this. When the vehicle was in their custody, they did not care about finding what the problem was. They decided to change all my brakes and forced me to pay for it saying it was the cause of the leak. I knew there was nothing wrong with the brakes because I had just changed less than a year ago. If I had declined to pay for it, they would have put a mechanic lien on my vehicle. I drove off the vehicle, hoping that they did all the unnecessary work, but at east had they solved the problem in the process. This was not the case. The exact same evening, I had the brake fluid light on again (the same issue I had before that nobody cared to look at). They instead wanted to make easy brake change money. I called them to complain, and they maintained their version that the vehicle's issue was the brakes but offered to see the reason of the leak. This time, they found the problem (a leaking caliper and fixed it). I told them that this was the initial problem they should had fixed if they were honest. The manager ******************* asked me to go get proof of the brake work, which I dropped off to his office within 2 hours. He promised that he would look into a refund, which he never did. I am a very reasonable person and never asked for a full refund of the unnecessary work done. I only asked for a refund of the $500 labor, but still pay for their overpriced parts. ******************* still never offered a refund. This is a total business malpractice, and I hope BBB can help me get a mediation and hopeful the $500 refund.
Business response
01/10/2023
Thank you for reaching out to Wilde Toyota with this very important information, please review the attachment letter and supporting documents of response to ID # ******** ( ***************** ) . Call or email me with any questions or concerns and I will respond very timely.
Initial Complaint
12/11/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
went to wilde toyota may 30th, 2022 to purchase a car. paid $6,000 downpayment and $2,500 car trade in. my new car was $21,000. as we are doing paperwork for financing, paperwork says sunroof inoperable. they say it says that because its an after market sunroof but they ASSURED me that it worked and it wouldnt leak. i wasnt going to go forward with buying if they hadnt said it was fine. there was a torrential downpour on July 6th, 2022 and the sunroof leaked. there is water damage all over my roof and seats. i called wilde toyota and they said they had to get ahold of the company who put it in. never got a call back. on November 15th, 2022, we had our first snow storm and the drainage system for the sunroof was leaking. i took it into wilde toyota and they said they could not replicate the leak and they couldnt do anything for me. December 9, 2022, it was snowing all day. i tried to keep the top of car clear to avoid leaks. i parked in garage overnight. come out for work and the same spot as last was leaking again. how is there nothing they can do about this? 3 times i have this problem but since they cant replicate the leak when they run it through their carwash, they cant do anything about it. even though its obviously leaking and theres something wrong with it. i have pictures and video of all of these incidents. i have sent them the pictures and video immediately and they never respond to my emails then when i call they say that the whole department knows about the issue and STILL nothing gets done. i never should have bought a car from this company, they dont know how to service their customers, especially ones that have a real problem that they just dont want to take care of. email ***************** phone ********** address **************************************************. ***** wilde toyota 108th st, west allis, ** if you need any other info please contact me. i would like to get this taken care if before it leaks every snow storm (were in *********)
Business response
12/12/2022
BBB
In response,
In early May of 2022 *********** purchased a pre-owned ******* from us. When the car initially came in our inspection tech brought up the aftermarket moonroof. We inspected it and found no signs of it ever leaking. We ran it through our
carwash and there was no leakage. There also was no signs of staining in the headliner or interior indicating any leaks or issues. At the time of delivery, we addressed the customer concern surrounding the sunroof. We explained it was not a manufacturer
installed sunroof and could not guarantee it. Everything worked and was tested and there were no issues. A few months later, the customer contacted us with concerns of a leak. On behalf of the customer we contacted the installing dealer to see if they would
cover things and they stated it was out of there 3 year warranty period but gave us instruction on how to reset it to make sure it was level and passed that along to ************ We did also have it tested again and check all the drain tubes and everything
was working properly. We again retested it in November and found no evidence again of any leaking. We will again offer her to bring the vehicle in to test it again and she can reach out to our management team to set that up through **** our Used car sales
manage.
She can also try to call the installer...Top ****************** at ************
Wilde Toyota
Initial Complaint
10/30/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sat down with my sales person in February and order a Tundra to my specifications. I was told it would be 4-6 months before I would get one. I was find with that, she told me if they would get some allocated to the one I ordered she would call me. I was received about 2-3 calls between March and April from my sales person asking if I would like some vehicles that came into their business. I declined because all of the ones had a moon roof on them which I did not want. I was then told in April "we earned it " my vehicle is being made in May and I would get it Junie ? That didn't happened. Then I was told Toyota is not making ************** without moon roofs. I caved in and told them I would take one with a moon roof. They told me they can make it, but I had to get some other items (which I didn't want) along with the moon roof , but I had to pay an extra $3200. I caved in and said yes, because it had been already seven months without my truck. Finally on October 20,2022 my truck came in and when I was getting things explained to myself by my sales person about the truck we heard a noise and found out the moon roof was broken. Wilde told me they have no idea when it will get fixed, because they don't have the parts to fix it. Through out the process I'm putting miles on the vehicle that I was going to trade in and the value of it is was going down because of the miles that I was putting on. If I wasn't lied to from the beginning that I had to get a moon roof. I would have taken one of the vehicles that were offered to me in March or April ,and I would have gotten more for my trade in and I wouldn't of have to pay an extra $3200 for things I didn't want. Through out this whole process I felt like I was lied to. I feel I should be compensated for this ordeal I experienced. I could give more details about this, but unfortunately I'm running out of characters.
Business response
10/31/2022
BBB-
The management team is aware of this concern and do apologize for supply chain and logistics issues in product delays we have no control over that are affecting businesses worldwide. As vehicle production continues to be affected....It is our process to offer the next customer in line waiting for there order first opportunity at the next vehicle available if they decide not to continue to wait. Rather than wait, ******************* decided to take the next vehicile that was offered him which had additional equiptment and therefore a higher cost of sale. His new Truck he took delivery of is absolutely stunning, and is perfect.... unfortunately the sunroof shade mechanism needs to be repaired and is under full manufacturers warranty. As soon as the part becomes available, we will be in touch to repair at no cost of course. It certainly is a worldwide rollercoaster with record high inflation and interest rates affecting all markets worldwide and also look forward to things stabilizing as soon as possible for our customers.
Again we do apologize and will be in touch with ******************* as soon as possible.

Respectfully,
Wilde Toyota.
Customer response
10/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What they failed to do is say anything about compensation and why they continued to lie through the entire process. They claim they knew about all theses problem with the supply chain but yet they continue to lie and tell me they were still going to produce my truck without a mooon roof

Regards,

***************************
Business response
11/01/2022
BBB
At Wilde Toyota our process is to give consistent honest feedback to all of customers based on the information Toyota gives us. We are thankful for all of customers business including ******************* and will be in touch with him as soon as possible re his sunroof shade and it status.
Respectfully
Wilde Toyota

Customer response
11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
Instead of blaming others Wilde should take responsibility for their actions rather then blaming someone else. Should own up for their mistakes. Should be have been honest from the very beginning and dont lead their customer on.
Regards,

***************************

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