Customer ReviewsforWilde Toyota

Besides the general manager being condescending and rude, the entire service department is full of service writers who know nothing about vehicles. The techs seem to pad time for repairs, with no explanation. I bought a used vehicle, with 42000 miles on it. 4 days after buying the car, blue smoke would blow out of the tail pipe, along with oil. I returned and was told to go to a different dealership because it had the remainder of a factory warranty. I was told that they could not fix it because the service records were not kept, and I should go back to the dealership where I bought the car from. I did and they said they would take care of it. The service department took the car to a different dealership and told me they would get it warrantied. After three weeks and multiple trips and calls to both the dealer I bought it from and the other dealer, it was determined that the engine needed to be replaced because of a massive amount of sludge. I was told by the dealership that they would handle it. Another month goes by and I came to find out that my car had just been sitting. So another month of calling, and stopping in to find out where the process was. Wilde said I had a 60 day warranty for the car just because I bought it. Over all it took over 4 months to finally get a new engine installed. A week after the check engine light came on and I was told the catalytic converter needed to be replaced. I set an appointment and when I was there was told it would take over 5 hours to do the work. When I brought up the fact that it should t take that amount of time the GM was rude, condescending and overall dismissive. Be wary dealing with this dealership. In my opinion they will pray on people in hopes they they will just go away.

Subject: FW: Customer Concern *********************************************************** Good morning, After reading through the concerns and investigating all repairs done to the vehicle with other management this is the result of my findings. We did write up the vehicle shortly after the customer purchased the vehicle. On 7/28/23 with about 600 miles (RO *****) since purchase the customer brought back the vehicle with a concern of smoke from the tailpipe. We inspected the vehicle at our dealer to make sure nothing had happened during the safety inspection and the safety inspection was re-reviewed with ****************** to ensure accuracy of any concerns. No issues were found during the inspection at our dealership. We then decided to sublet further inspection to a local ****** dealer, *********************, to further ensure that the vehicle was ok which is standard practice for any dealer service department. The customers vehicle was still solidly under the ****** Manufacturer Powertrain Warranty by both time and mileage as well. The vehicle had also been factory certified by ****** only ***** miles before giving everyone at the dealer confidence that it was a quality vehicle and should have appropriate coverage through ****** itself. While Lithia does offer a 60 day warranty from purchase utilizing the a manufacturer warranty first is always standard procedure. The vehicle was at the initial ****** Dealer, ********************* West Allis, for days as the customer has stated but the reports they passed back to the dealer is that they were unable to duplicate the concern at all. We waited upon their suggestion extra days to see if the concern would show itself. Nothing on the initial visit to ******* West Allis was noted and they ended it officially as no problem found. Given the ****** dealer and our dealership were unable to find anything we returned the vehicle to the customer. The customer then brought the vehicle back on 8/31/23 with around another 600 miles (RO *****) on it stating the concern was still persisting. We contacted ********************* West Allis and they advised us to bring the vehicle back down for a recheck. The vehicle once again was there for days before being able to actually duplicate the issue slightly. We were notified that they wanted diagnostic charges and to disassemble the engine even thought the vehicle was under the 5/60 regular Warranty and the extended Certified Warranty from the recent ****** Factory Certification. We declined to pay at the time and I was in discussion with the Service Manager as to why the warranty was not being honored. During this period our ******************* team was updating the customer as well as our Recon Manager. We opted to pick up the vehicle after not getting anywhere with the Management of ******* West Allis and took it to ********************************* for a second opinion where we have a relationship with the Service Manager. They also took a few days and got back to us with a confirmation after contacting ****** directly that there would be no warranty coverage. At this point our ********************* team discussed options and decided to try the route of the Lithia 60 day even though normally this would be not be covered due the coverage still under ******. We were able to work with our 60 day representative to build an understanding of why it was not covered by ****** and ultimately ****** did cover the replacement of the engine for the customer with no charge to the customer. Another repair order was opened on 10/4/23 (RO ******) for the engine replacement claim and sublet to the 2nd ****** dealer inspection. The last repair order was closed to ensure payment to the previous dealership. Mileage remained the same as the vehicle did not leave the dealership possession. Due to all of the warranty issues our dealer did have the vehicle for approximately one month at this time although customer was in a dealership supplied loaner vehicle for the entire process at no charge as well. The customer has always been offered or taken a loaner vehicle during every interaction and was never without transportation. The Used engine took around 2 weeks to arrive and then it took the dealer about 1.5 weeks to install as we have a limited number of Technicians qualified to install an off brand engine assembly. Our dealer then kept the vehicle to verify proper operation of all components and no further issues for another couple days due to all the circumstances that had unfolded so far. The customer took delivery of the vehicle and dropped off his loaner car but did get very verbal with both Service and ******************* teams. A couple weeks later on as stated the customer did return and the check engine light had come on. The vehicle was inspected and scanned in the service drive to determine one of the Catalytic Converters had a fault and would need to be replaced. The vehicle was now outside of the 60 Lithia Warranty but under the ****** 8/80 Federal Emissions Warranty. Our dealership decided to bypass ****** entirely due to previous issues with the warranty coverage related to oil consumption. Our ******************* Team advised the customer they would cover the repair cost entirely and there would be no charge. The retail price for this repair was almost $3,000 and still would cost the dealer around $2,000 to perform costed out. The part was ordered and the customer set up an appointment for install. Upon arrival at the dealership on 12/07/23 at ***** miles (RO ******) the customer instructed us they would wait for the repairs and the Service Advisor proceeded with the process. The repair process took a little bit to start as the Technician who had performed the engine install had to finish another vehicle. They pulled in the car and looked up the repair information for replacement of the Converter assembly. The AllData labor time guide stated a time longer then originally anticipated and the Technician advised the Service Advisor to tell the customer the wait may be longer and to see if they would like to drop off the car and not wait for the repairs. The customer then proceeded to get verbal with an inexperienced female Service Advisor, who remained professional, but was taken back and unable to help the customer further after advising them on the wait time. The customer then approached our GM who attempted to help and diffuse the situation but persisted that our wait time was a lie and that they could change the component themselves. Our GM then involved me in the matter and I advised the customer that the Converter was a manifold assembly so it would actually take the time quoted. I offered to provide the customer documentation (attached below!) that we were not trying to fool him and he was also offered transportation if needed while the repairs were being performed. The customer remained very upset and verbal and told all parties involved he wanted to take his vehicle as he could not wait that long and stated he wanted to cancel the repairs and would have them performed elsewhere. Due to the customers upset nature we didnt pursue any further and buttoned up the vehicle. The vehicle was pulled around and the customer left the dealer. Since there has been no contact from the customer the part was sent back and ********************** has closed this matter.Respectfully Wilde Toyota

Found out late in the game, but do not purchase an extended warranty from these people it's a scam. If you sell or trade a vehicle and there's warranty left your entitled to a refund but you must go thru wilde. But they won't help they won't answer emails, you just don't exist. There dishonesty is pretty apparent wether contacting the finance dept or general manager

04-13-2022 took my 2015 toyota sienna in to get my AC checked out as it was not functioning properly. Was told it was a leak, and bad compressor. Drained and refilled freon after placing with remanufactured compressor. Took a trip to Kentucky next day. Weather was not hot enough to turn on AC until reached kentucky. Turned on AC, found out it was not functioning either. Went back to WILDE on 04-18-2022, was told compressor was bad. Had it replaced along with a leaking o-ring. AC worked for a few days. A week later had to return car to WILDE with non-functioning ac Representative stated the compressor was bad again. They replaced the compressor a 2nd time. Weather has not been hot until this week when it hit the 90s. Turned on the AC in the vehicle to find it was not functioning AGAIN. Brought it in on 06-16-2022, @ 11am. Received a call at 510pm stating that the vehicle will need to be left at dealer overnight because their technician needed to look at it in the morning. On 06-17-2022 @ 238pm, was when I finally got a call from WILDE stating that the compressor was bad AGAIN. That they can place an OEM remanufactured compressor in place of bad one but that I would have to pay the difference of about $650. I went in the see the manager @ 3pm on 06-17-2022, refused the OEM compressor at the balance price. Supervisor stated that he would get the repairs started right away. Currently called WILDE @ 8PM on 06-17-2022 and spoke to representative who was suppossed to get my vehicle started and call me about the status. @ 815pm after being put on hold. Representative informed me that the vehicle has not even been looked since 3pm when I left about being told they would get the repairs on my vehicle started. Was told that I would have to wait until Monday 06-20-2022 until they would look at my vehicle. Asked if a manager would be in, was told that the manager who said my vehicle was get repairs started wouldnt be in until Monday but HIS boss will be in on 06-18-2022 @ 7am.

We're disappointed to hear your experience did not exceed your expectations. Your satisfaction is our top priority, and we would like to get in touch with you to further address your concerns. At your earliest convenience, please contact me, ***********************, **************** Advocate, at ************.

I took my current vehicle in on 12/18/21 to see how much I could get for a trade-in. My mom came with me and when we arrived, the salesman only shook my mom's hand. We moved past that red flag and waited while they took a look at my car. I accepted their offer and signed a purchase contract that listed the trade-in amount and the money that I put down as well as the anticipated delivery date of 3/31/22. Another salesman came to answer some questions and we had to remind him TWICE that I was the one selling. I was told the next time I'd hear from them would be when my vehicle was on the freight truck coming to the dealership. I waited for nearly 3 months and finally called the week of 3/7/22 for an update. First thing I get asked by the salesman I was working with was how I was liking my new car. Second phone call he asked me what I signed when I came in. Third phone call he tells me that they accidentally ordered my car under the wrong salesman and now my car wouldn't come in until MAY. I was not offered a single thing to make it right. I went in the next day to see if we could work something out and I'm told they couldn't do anything cause I didn't have a trade-in. Which I DID. He came back and told me they could offer me $250 more for my trade-in. I asked if there was anything more they could do considering they cause a huge inconvenience and I was given bs excuses and then asked if I wanted to look for a different vehicle or take my deposit back. I took my money back of course.Called the new car sales manager and he told me that ordering the car under the wrong salesman wouldn't happen. He made it clear that they only offered me the $250 because of how long my car was taking. He also suggested I drop the remote start package on my car so it would come in earlier. He told me to give it 24 hours and call him back if I want to work with him. I can't believe he thought it was appropriate to try and sell to me after they totally screwed me over. PLEASE DONT GO HERE.

Your satisfaction is important to us. If you have any questions or concerns, please contact me, ***********************, **************** Advocate, at ************.

Took my 2020 Tacoma in for 10,000 mi. service last week. I was skeptical because they failed to do all the service they were suppose to do on the 5000 mi. service. Service was to include oil change, check all the fluids, and regular service including tire rotation. They never once even looked at the tires. I know this because I marked the tires as I had a feeling they didn't rotate at the 5,000 mi service. Not only did they not rotate, they never checked the air pressure, which is also included in the service. Same as the 5000, they never checked the pressure then either. Spoke with the asst. service guy on duty and he couldn't even offer me a lame excuse as to why this was overlooked! I am convinced this is something that happens quite often at Wilde. And i don't believe that a service tech is making this decision not to do ALL THE WORK REQUIRED! This is truly a buyer beware service dept.! Now I'm questioning if they even changed the oil! Will definitely be going to a different dealer for my next scheduled service! Dave F****** FIT Transport LLC

We're disappointed to hear your experience did not exceed your expectations, but we hope our team was able to resolve any issue you may have experienced. Our customers' satisfaction is important to us, and we will take your feedback into consideration to help future services.