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This profile includes reviews for Wilde Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilde Toyota

  3225 S 108th St West Allis, WI 53227

• 

  Wilde Toyota

  3225 S. 108th St. West Allis, WI 53227-4021

Review Details

• Review fromThomas G

  Date: 04/08/2025

  1 star
  Horrible buying experience Run away from Wilde Toyota. We started the process of purchasing a vehicle in January 2025. We explicitly told the Wilde sales rep that we’d had horrible purchasing experiences in the past and wanted to avoid the same with this vehicle purchase. We couldn’t have been more explicit. We’ve been loyal Toyota customers for over 40 years. Toyotas are great. Nonetheless, during our 4 month ‘journey’ to purchase our next Toyota, we experienced terrible communication, poor follow-up, significant issues regarding financing, last minute documentation requests (even though we waited 3+ months for a vehicle) and a finance agent who, after hearing that we’d had a bad purchasing experience, suggested we should have purchased on-line. We provided feedback real-time to multiple sales and dealer management people at Wilde throughout the process. Nothing changed. In fact, on ‘closing day’ our interactions with the finance representative only served to rub salt into open wounds. After our sale had closed, and after repeated emails and comments to Wilde staff about our concerns, we received a phone call from Wilde’s general manager Terry ********. While it fits into the category of ‘too little, too late’ we appreciate Terry’s willingness to listen to our concerns, if after the fact. He’s got the factual feedback. It’s his call whether he wants to do anything with it. Buyer beware. There are other Toyota dealers in the area.
  
  
  

• Review fromJean F

  Date: 02/14/2025

  1 star
  Wilde toyota was quietly bought by *****************. A company that boasts 29 plus dealerships in USA. These dealerships have a reputation for poor service. Initally I took my car there for service not knowing that they were sold. No lines and speaking with a service manager left a lot to be desired. After requesting information multiple times from him, I was told that wilde was sold. I went in for oil change and tire rotation. 3 hours later when my car was to be ready, I got email with suggested repairs fir over 3000.00. I responded no to all requests and 10 minutes later the service team manager called to let me know about the work and said that they were not comfortable letting the car go without the work. I told him no, and attempted to pay for services. I wS reluctantly told about a data breech that caused everyone's information about car, vin, address etc was hacked. My mechanic looked over my car and suggested fixes and told me me car was fine. About a year later, I have been looking for a new car. Because they are close. I am writing because all new and used certified cars sold by them have a 1 year permaplate, basically wax, hidden fee to the tune of 199.00 that is "policy of wilde toyota" which they will not remove. It is hidden in the other fees area. 

• Review fromAVERY S

  Date: 12/08/2024

  1 star
  A few weeks ago, we purchased a used, 2023 Toyota Tundra SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the showroom, we were greeted by pre-owned sales associate Terrance ***************. Initially, Terrance was pleasant to work with, took down my information, then allowed us to go on the test-drive alone. When we returned from the test-drive, Terrance exited the building and asked how we liked the truck; completely normal, and professional behavior from a salesman at a dealership. Being a used truck, I advised Terrance we would like some time to look the truck over; Terrance obliged, advising us to come inside when we were done. When we were done going over the truck, we went back inside, at which point we made contact with Terrance at his desk; it was at this point, things started to go downhill. Terrance asked us what we wanted to do, at which point we pointed out many damages on the truck, which they purposely made sure the online pictures didn’t show; I understand this is an extremely common practice, since the dealership is just trying to get people in the door. I also understand that we were purchasing a used truck, and minor scratches/scuffs are common, but there were quite of few damages we believed should be addressed in the negotiation process; all four rims had major curb-rash, a decent dent in one of the door panels, and a large scratch on the side of the bed, which looked like a 5-year-old touched-up. Terrance dismissed everything we said, except for saying they could re-condition the wheels for $125/wheel, if we purchased the vehicle; that cost being on us. We briefly asked about Toyota Vehicle Service Agreements (VSA), at which point Terrance told us a VSA was something that would be addressed later in the process. I HAVE ABOUT 10,000 MORE CHARACTERS ALREADY TYPED OUT, BUT THIS REVIEW WON'T ALLOW IT. PLEASE REACH OUT TO ME FOR THE FULL REVIEW.

• Review fromtenille m

  Date: 05/07/2024

  1 star
  Terrible sales service. They "proudly" state they are the largest volume Toyota dealer in *********. Basically, based on that information and the way we were treated, they don't care at all about the customer because they will find someone else to sell cars to. Each person we encountered was rude and condescending from the moment we walked in the door. We ended up driving 6 hours one way to purchase the same vehicle Wilde had to offer for the same price, just to avoid the terrible service. The drive was well worth it for us to avoid giving business to Wilde. I have heard similar stories from a friend that tried to purchase from Wilde and ended up going to another dealer and paying more for the same vehicle just to avoid giving their business to Wilde.

• Review fromTim L.

  Date: 12/06/2023

  1 star

  Tim L.

  Date: 12/06/2023

  Besides the general manager being condescending and rude, the entire service department is full of service writers who know nothing about vehicles. The techs seem to pad time for repairs, with no explanation. I bought a used vehicle, with 42000 miles on it. 4 days after buying the car, blue smoke would blow out of the tail pipe, along with oil. I returned and was told to go to a different dealership because it had the remainder of a factory warranty. I was told that they could not fix it because the service records were not kept, and I should go back to the dealership where I bought the car from. I did and they said they would take care of it. The service department took the car to a different dealership and told me they would get it warrantied. After three weeks and multiple trips and calls to both the dealer I bought it from and the other dealer, it was determined that the engine needed to be replaced because of a massive amount of sludge. I was told by the dealership that they would handle it. Another month goes by and I came to find out that my car had just been sitting. So another month of calling, and stopping in to find out where the process was. Wilde said I had a 60 day warranty for the car just because I bought it. Over all it took over 4 months to finally get a new engine installed. A week after the check engine light came on and I was told the catalytic converter needed to be replaced. I set an appointment and when I was there was told it would take over 5 hours to do the work. When I brought up the fact that it should t take that amount of time the GM was rude, condescending and overall dismissive. Be wary dealing with this dealership. In my opinion they will pray on people in hopes they they will just go away.

  Wilde Toyota

  Date: 12/12/2023

  Subject: FW: Customer Concern *********************************************************** Good morning, After reading through the concerns and investigating all repairs done to the vehicle with other management this is the result of my findings. We did write up the vehicle shortly after the customer purchased the vehicle. On 7/28/23 with about 600 miles (RO *****) since purchase the customer brought back the vehicle with a concern of smoke from the tailpipe. We inspected the vehicle at our dealer to make sure nothing had happened during the safety inspection and the safety inspection was re-reviewed with ****************** to ensure accuracy of any concerns. No issues were found during the inspection at our dealership. We then decided to sublet further inspection to a local ****** dealer, *********************, to further ensure that the vehicle was ok which is standard practice for any dealer service department. The customers vehicle was still solidly under the ****** Manufacturer Powertrain Warranty by both time and mileage as well. The vehicle had also been factory certified by ****** only ***** miles before giving everyone at the dealer confidence that it was a quality vehicle and should have appropriate coverage through ****** itself. While Lithia does offer a 60 day warranty from purchase utilizing the a manufacturer warranty first is always standard procedure. The vehicle was at the initial ****** Dealer, ********************* West Allis, for days as the customer has stated but the reports they passed back to the dealer is that they were unable to duplicate the concern at all. We waited upon their suggestion extra days to see if the concern would show itself. Nothing on the initial visit to ******* West Allis was noted and they ended it officially as no problem found. Given the ****** dealer and our dealership were unable to find anything we returned the vehicle to the customer. The customer then brought the vehicle back on 8/31/23 with around another 600 miles (RO *****) on it stating the concern was still persisting. We contacted ********************* West Allis and they advised us to bring the vehicle back down for a recheck. The vehicle once again was there for days before being able to actually duplicate the issue slightly. We were notified that they wanted diagnostic charges and to disassemble the engine even thought the vehicle was under the 5/60 regular Warranty and the extended Certified Warranty from the recent ****** Factory Certification. We declined to pay at the time and I was in discussion with the Service Manager as to why the warranty was not being honored. During this period our ******************* team was updating the customer as well as our Recon Manager. We opted to pick up the vehicle after not getting anywhere with the Management of ******* West Allis and took it to ********************************* for a second opinion where we have a relationship with the Service Manager. They also took a few days and got back to us with a confirmation after contacting ****** directly that there would be no warranty coverage. At this point our ********************* team discussed options and decided to try the route of the Lithia 60 day even though normally this would be not be covered due the coverage still under ******. We were able to work with our 60 day representative to build an understanding of why it was not covered by ****** and ultimately ****** did cover the replacement of the engine for the customer with no charge to the customer. Another repair order was opened on 10/4/23 (RO ******) for the engine replacement claim and sublet to the 2nd ****** dealer inspection. The last repair order was closed to ensure payment to the previous dealership. Mileage remained the same as the vehicle did not leave the dealership possession. Due to all of the warranty issues our dealer did have the vehicle for approximately one month at this time although customer was in a dealership supplied loaner vehicle for the entire process at no charge as well. The customer has always been offered or taken a loaner vehicle during every interaction and was never without transportation. The Used engine took around 2 weeks to arrive and then it took the dealer about 1.5 weeks to install as we have a limited number of Technicians qualified to install an off brand engine assembly. Our dealer then kept the vehicle to verify proper operation of all components and no further issues for another couple days due to all the circumstances that had unfolded so far. The customer took delivery of the vehicle and dropped off his loaner car but did get very verbal with both Service and ******************* teams. A couple weeks later on as stated the customer did return and the check engine light had come on. The vehicle was inspected and scanned in the service drive to determine one of the Catalytic Converters had a fault and would need to be replaced. The vehicle was now outside of the 60 Lithia Warranty but under the ****** 8/80 Federal Emissions Warranty. Our dealership decided to bypass ****** entirely due to previous issues with the warranty coverage related to oil consumption. Our ******************* Team advised the customer they would cover the repair cost entirely and there would be no charge. The retail price for this repair was almost $3,000 and still would cost the dealer around $2,000 to perform costed out. The part was ordered and the customer set up an appointment for install. Upon arrival at the dealership on 12/07/23 at ***** miles (RO ******) the customer instructed us they would wait for the repairs and the Service Advisor proceeded with the process. The repair process took a little bit to start as the Technician who had performed the engine install had to finish another vehicle. They pulled in the car and looked up the repair information for replacement of the Converter assembly. The AllData labor time guide stated a time longer then originally anticipated and the Technician advised the Service Advisor to tell the customer the wait may be longer and to see if they would like to drop off the car and not wait for the repairs. The customer then proceeded to get verbal with an inexperienced female Service Advisor, who remained professional, but was taken back and unable to help the customer further after advising them on the wait time. The customer then approached our GM who attempted to help and diffuse the situation but persisted that our wait time was a lie and that they could change the component themselves. Our GM then involved me in the matter and I advised the customer that the Converter was a manifold assembly so it would actually take the time quoted. I offered to provide the customer documentation (attached below!) that we were not trying to fool him and he was also offered transportation if needed while the repairs were being performed. The customer remained very upset and verbal and told all parties involved he wanted to take his vehicle as he could not wait that long and stated he wanted to cancel the repairs and would have them performed elsewhere. Due to the customers upset nature we didnt pursue any further and buttoned up the vehicle. The vehicle was pulled around and the customer left the dealer. Since there has been no contact from the customer the part was sent back and ********************** has closed this matter.Respectfully Wilde Toyota

• Review fromRay M

  Date: 03/30/2023

  1 star

  Ray M

  Date: 03/30/2023

  Found out late in the game, but do not purchase an extended warranty from these people it's a scam. If you sell or trade a vehicle and there's warranty left your entitled to a refund but you must go thru wilde. But they won't help they won't answer emails, you just don't exist. There dishonesty is pretty apparent wether contacting the finance dept or general manager

  Wilde Toyota

  Date: 05/03/2023

  Hi ***, Thank you for bringing your concerns to my teams attention. Im sorry to learn you feel as though any warranty refund available to you at the time of your vehicle trade or sale was not honored. This was not my teams intention as we pride ourselves on the level of care, we provide for each of our guests during and after each store visit. I would be more than happy to address any warranty questions you may have. If you would like, please reach out to me at the contact below.
  

  Thank you,
  

  *************************

  ************

  ***********************************

• Review fromJesse M

  Date: 10/24/2022

  1 star
  We bought our Tacoma from Wilde, in 2007. We were a family of Toyota owners. In 2017, they inspected my 2007 Tacoma frame, to qualify for replacement via Toyota’s extended warranty for the frames they failed to properly treat for rust prevention. Wilde told me there was not sufficient rust to qualify and there was nothing I could do about it. Two years after that, in 2019, the extended warranty ended and three years after that, 2022, I have a big hole rusted through the frame. They overlooked the significant rust — perhaps the worst spot was covered by their service lift — and now I have to move on from the truck. This is a major fail, at our cost of having to prematurely replace the truck.

• Review fromChad B

  Date: 10/14/2022

  1 star
  We have been a loyal customer for years with our 2012 Sienna which we purchased from Wilde. Over the years- the service has gotten worse and worse. One time we had a tire rotation done right before a family trip of 100's of miles with our young children. After the rotation my wife started hearing a thumping sound. We took it back to Wilde where it was discovered they did not tighten one of the wheels!! This could have been catastrophic at highway speeds if that wheel had come off. I demanded to see the Service Manager but he was dismissive and didnt even apologize. Another time we took the van in for a water pump repair and they told us we needed a head gasket replaced- $6000 later we found out it was not necessary- so they fleeced us on that also. After that repair they also told us we needed a new air conditioning system for $3000- only to find out they did not refill the Freon after the head gasket change- so they attempted to fleece us some more. Finally EVERY time we have taken the van in for an oil change- they never check and refill any of the fluids as they are supposed to. After this last experience of getting ripped off- we will not be taking any vehicle back to them. STAY AWAY !!!

• Review fromJosh B

  Date: 09/08/2022

  1 star
  Do not use their vehicle service department. Cannot even perform a simple oil change correctly. Service managers are unresponsive.

• Review fromBao X.

  Date: 06/18/2022

  1 star

  Bao X.

  Date: 06/18/2022

  04-13-2022 took my 2015 toyota sienna in to get my AC checked out as it was not functioning properly. Was told it was a leak, and bad compressor. Drained and refilled freon after placing with remanufactured compressor. Took a trip to Kentucky next day. Weather was not hot enough to turn on AC until reached kentucky. Turned on AC, found out it was not functioning either. Went back to WILDE on 04-18-2022, was told compressor was bad. Had it replaced along with a leaking o-ring. AC worked for a few days. A week later had to return car to WILDE with non-functioning ac Representative stated the compressor was bad again. They replaced the compressor a 2nd time. Weather has not been hot until this week when it hit the 90s. Turned on the AC in the vehicle to find it was not functioning AGAIN. Brought it in on 06-16-2022, @ 11am. Received a call at 510pm stating that the vehicle will need to be left at dealer overnight because their technician needed to look at it in the morning. On 06-17-2022 @ 238pm, was when I finally got a call from WILDE stating that the compressor was bad AGAIN. That they can place an OEM remanufactured compressor in place of bad one but that I would have to pay the difference of about $650. I went in the see the manager @ 3pm on 06-17-2022, refused the OEM compressor at the balance price. Supervisor stated that he would get the repairs started right away. Currently called WILDE @ 8PM on 06-17-2022 and spoke to representative who was suppossed to get my vehicle started and call me about the status. @ 815pm after being put on hold. Representative informed me that the vehicle has not even been looked since 3pm when I left about being told they would get the repairs on my vehicle started. Was told that I would have to wait until Monday 06-20-2022 until they would look at my vehicle. Asked if a manager would be in, was told that the manager who said my vehicle was get repairs started wouldnt be in until Monday but HIS boss will be in on 06-18-2022 @ 7am.
  
  
  

  Wilde Toyota

  Date: 06/22/2022

  We're disappointed to hear your experience did not exceed your expectations. Your satisfaction is our top priority, and we would like to get in touch with you to further address your concerns. At your earliest convenience, please contact me, ***********************, **************** Advocate, at ************.