Complaints

This profile includes complaints for Roman Electric Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Roman Electric Co., Inc.

  2222 S 114th St West Allis, WI 53227-1031

  
• 

  Roman Electric Co., Inc.

  2900 Wisconsin St Sturtevant, WI 53177-2449

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 21, 2025 Invoice ********* total paid ******** I had 6 fluorescent 4ft fixtures in my kitchen and 3 not working. When they came I told them I wanted to replace them all with LED. I was told they could convert them to LED and electrician said they could retrofit existing fixtures and cost would be ******. As I am not an electrician I thought it was going to be a big job to convert the 6 fixtures. I said to go ahead and do the work. When he was done in only 1 hour time I was then very confused at how much it cost. I waited to get the receipt emailed to me so I could see the breakdown of costs as I could not understand how it could have costed so much for a small job (that I thought was a big one). When I received the receipt was even more shocked that he only did 3.I then reached out to 3 other electrical business for estimates for the now remaining 3 lights. I received two verbal and one written for 3 lights remaining and they were $310.00. I emailed Roman Electric 3 times and called because I thought the billing was wrong and did not seem possible that they could have a 200% markup. I was told they charge a flat fee for services and I approved the work. I explained I thought it was for 6 lights and was going to be a large job. They would not even look at the billing to see if there was a mistake and told all the managers were not in. They were not willing to help resolve this. It is outrageous that what I thought was a reputable company and could be trusted can charge so much more than other companies. The could not even explain a breakdown of the costs.

  

  Business Response

  Date: 05/09/2025

  We apologize for any inconvenience or confusion you have experienced. However, we will not be issuing a refund because we completed the work of retrofitting 2 can lights and 6 florescent bulbs per your request.

  I would like to take the time to clarify additional items in your complaint:
  

  Regarding the scope of work:
  We provided a firm price estimate before starting the work, which was approved and signed by you. The estimate detailed the retrofit of 6 fluorescent lights to LED. You signed the estimate and gave the technician the go-ahead. The final invoice reflects this work, and the amount collected matches the original estimate.  See attached.
  

  Regarding the work completed:
  Attached are photos showing the completed work, including 2 new can lights and diffusers with LED bulbs. You can verify the 6 new LED bulbs by checking behind the diffusers.  Also note the description of the work indicates 6 bulbs and 2 cans.  The task also equals 6.  It reads a quantity of 3 for 2 lamp fixtures for a total of 6.  
  

  Regarding the pricing:
  The comparison quote of $635.00 you provided was for only 3 lamps and additional items not included in our scope. Therefore, it is not comparable.

  Regarding the time spent on the job:
  The technician was at your home for 1 hour and 40 minutes, with additional time for travel. Our trucks are fully stocked to avoid trips to supply houses, which adds efficiency because the tech had everything they needed to complete your job. but also adds time and cost in preparing prior to his arrival at your home.
  

  Regarding the phone call:
  You made one call to our call center on 3/26. The call center explained the estimate and informed you that managers would return the following week. We were delayed in replying to the message, which was a oversight and we will be making corrections to ensure this does not happen in the future.  No further attempts to contact us were made by you. You filed a complaint with the BBB and the State of Wisconsin. 

  Resolution for the delay we have made in replying to your phone call:
  Our electrical manager is available to discuss these items after May 13. Please call our main number ************** and ask for **** *.  **** would also like to apply a courtesy credit of $25 to your account when you call in.  This credit can be used for $25 off a service or repair within 1 year. 

  Customer Answer

  Date: 05/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The invoice stated 3 fixtures were completed.  I did not know that all 6 were done.    
  
  Regards,
  
  *** *******-*******
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CALLED BUSINESS TO RESOLVE ISSUE OF LEAKING VALVE. TIGHTENED NUT, BUT CONTINUES TO LEAK. SUPPOSE TO WARRANTY ALL THE WORK THEY DO. WILL NOT HONOR THE WORKMANSHIP.

  

  Business Response

  Date: 02/07/2025

  Hello
  
  I have reviewed your account and find this complaint to be unwarranted.

  It is noted that the invoice that you signed on 1/28/2024 that the packing was tightened and there is no warranty on it.  Additionally you were not charged for this service.  See attached invoice.  We would be happy to do a replacement since the complementary fix of tightening did not work.

  Roman Home Services

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on october 31 had water heater replaced Roman Electric broke piece off pipe that ****** off water. they lied when they checked water pressure to house after work was done, no pressure in sinks or tub, had to come back week later to go into wall of bathroom which they charged me again also said bathroom sink faucet need changing also charged me when it was only no pressure, after going into walk boarded up wall with cheap glue that did not stick to tile

  

  Business Response

  Date: 03/04/2024

  Roman replaced the Hot water heater on 10/31 per the customers service request.  The customer signed the invoice with specific acknowledgement section that work is completed satisfactorily and paid. (see attached invoice 1). The customer called back the same day at 1254 pm and stated the water pressure was low in the bathroom and Roman sent the plumber back within two hours at no charge to evaluate and propose an estimate for the mixing valve in the bathroom.  The customer then called at 326 and spoke to our Plumbing manager about the situation.  (call recording available upon request)Our manager explained that sometimes this situation occurs, particularly in older homes when the debris and sentiment in the pipes gets lodged in fixtures when a water heater is replaced. The customer asked for a discount and our manager agreed to see what he could do.  A second appointment was set for but the customer called to cancel the appointment stating she would find another contractor.  The customer then called back on 11/6 and spoke again to our Plumbing Manager explained how the debris can cause issues afterward,and it is an additional charge since the water heater is producing hot water in all the other areas of the house, except the bathroom.  He agreed to reduce the price from $1500 to $1100 to repair the mixing valve in the bathroom. (call recording available upon request).  Customer agreed to think about the new proposal.  Customer ended up booking service for the mixing valve/pressure issue on 11/15.  Additionally, she contracted for replacement of her sink faucet with a faucet she supplied.  When the work was complete, she again signed the invoice with specific acknowledgement section that work is completed satisfactorily and paid. The acknowledgment is as follows:
  CUSTOMER ACKNOWLEDGEMENT I have inspected all work done by Roman Electric, Plumbing, Heating & Cooling, pursuant to the contract terms agreed by me, ******************************, at *****************************************************************************. I find that all work has been completed in a satisfactory and ******* like manner. I have been given the opportunity to address concerns and/or discrepancies in the work completed, and I either have no concerns or have found no discrepancies or they have been addressed by [the contractor] to my satisfaction. I understand that any drywall, siding and/or paint repair due to diagnostic work, repairs or replacements are at additional cost to me and not corrected by Roman Electric, Plumbing, Heating &Cooling. My signature here signifies my full and final acceptance of all work performed by the contractor pursuant to the contract as agreed. (see attached invoice 2).  In additional to the reduced price the Plumbing Manager offered, a post card coupon was applied to this invoice as a goodwill gesture.
  
  Roman finds that although the customer was unhappy with the unfortunate situation that replacing a water heater in an old house can sometimes cause, she was fully informed about her options, was responded to transparently by the management team, was given up front pricing on the work needing to be completed, and was offered additional discounts on both services.  She acknowledged the work done at the end of each visit with signature and payment. 
  
  While we value her as a customer, ********************** will not be offering her a refund of the work performed on 10/31 or 11/15.  hy here...

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I never said I will get a new plumber I wanted you to complete the service I paid for, also there was not discount given it was offered by manager on phone but when **** was paid there was no discount on there also your plumber broke the shut off valve when replacing the water heater  and when finishing up the bathroom use cheap glue to get the board to stick to wall which came loose that same night and I left a message and text a picture of it but no one returned the call about that. Roman Electric tries to do commercials to make themselves look like professional  but they are not at all professional with the service they render, they use unskilled  plumbers to come to your house and mess things up, also is was not about a refund you need to be held liable for the horrible work you do and other customer should be aware of the false advertisement Roman Electric tries to  hide behind by using the BBB status
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roman Electric was called to come out to see what was going on with circuit breaker. **** from customer service verified the price of $59.95 for a "SERVICE CALL". However after arriving and just "looking" without completing a diagnostic test, wanted me to sign-off of a $704 repair. When asked the technicians, what the $59.95 fee was. **** responded it was for "travel". Refusing to sign-off of the $704 bill, **** played back the appointment recording. You can clearly hear my mom ask about the $59.95 cost of which **** responds "yes, that's to come out and take a look". ************** three times to speak with a supervisor, was ignored. Although, **** stepped away three times to speak with ***** and other personnel from Roman Eletric. While ***** and I listened to the recording again while **** was on the phone. We discuss how the word "service fee" is misinterpreted. Refusing to sign-off on the $704 repair, **** stated well "unfortunately you're NOT the customer for **********************". WOW!!!! This service call and recording reflects this call was made due to medical equipment in the home that needed electricity to one the areas in question. For Roman eletric to use "word semantics" to get consumers to pay before "service" begins is highly unprofessional and probably the reason why there's many complaints regarding the same issue on Yelp and other reviews websites. Using the analogy of taking your car in to the service department because something is wrong with your car. You would pay "diagnostic/service" fee to find out what's wrong with the vehicle. THEN estimate of cost is provide based on the findings. Although your obligation is to pay the "diagnostic/service" fee that was agreed to when making appointment. Poor **************** on all levels. Federal ***************** WI ***** Consumers ********* ************* outlets also copied. Conversation recorded. I KNOW ROMAN will "downplay" their response!

  

  Business Response

  Date: 03/13/2023

  Roman Electric took the consideration of a medical condition as an urgency and dispatched a technician out the same day within a few hours of calling in. During the booking process and conversations at no point does it indicate that performing a diagnostic or any repairs are included in the service fee. The $704 is required to perform work that is associated with the requests of the homeowner. There are many customers that call in and do not need a diagnostic, and additional work to be performed which is the reason we charge additional when it is required. 10's of thousands of other clients appreciate our honesty and upfront pricing which benefits us with a 4.8 rating with ****** and a "A" rating with BBB. Throughout this service experience there seems to be many misinterpretation's between the homeowner and Roman Electric. For this we apologize. After meeting resistance, and refusal to pay for additional services, **** indicated we can not perform additional work and would not be able to move forward. We did not charge for any part of this service call. The Roman Electric team will go through training and how this affected the way our service was interpreted.

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2022, Roman Electric - Plumbing came to fix a leaking toilet. When the plumber arrived, I explained to the plumber what the problem wasleaking water on the bathroom floor around the toilet. At a certain time later, the plumber came back and said he didnt see leaking from the bottom of the toilet. The plumber didnt even remove the toilet to check it. But, the plumber pointed out that the leak was coming from the fill valve. Before the plumber came there was no leak from the point he said there was a leak. I am pretty sure the plumber caused (self-manufactured) the problem to repair something that wasnt broken in the first place. After the Roman **. plumber left, there was still leaking coming from the bottom of the toilet. In addition, the toilet started self-flushing every 5 minutes where it wasnt doing that before the plumber came. So I called Roman ** to report the problem hadnt been fixed and the toilet was still leaking. The same plumber returned the next day to fix the self-flushing issue. The plumber seemed very unaware of of what he was doing. On the second visit he tried to tell me that he needed to provide a different service that I had requested originally when I called Roman ** to schedule the appointment. I am pretty sure the plumber caused (self-manufactured) the problem to repair something that wasnt broken in the first place.

  

  Business Response

  Date: 12/14/2022

  On the first visit the diagnosis was a bad fill valve so he replaced it. Occasionally they need adjustment after a hand full of uses. We came back the next day no charge to adjust the fill valve. He very well could of pulled and reset the toilet but that wouldn't have fixed the problem, the reason he didnt need to pull the toilet is that it would have led to an additional charge to remove the toilet. The original leaking was caused by a faulty fill valve so replacing fixed the problem, unfortunately it required an adjustment that can only be detected after a bunch of uses. Ultimately we did return that same day and made the adjustment at no charge. ************ is a licensed mater plumber with the state so we are confident in his diagnosis. You will see in the attached invoice it tested upon initial installation and was approved and signed of by owner.

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Roman Electric is an untrustworthy business and theyre lying about the initial diagnosis and subsequent follow up their plumber provided.  

   
  Regards,
  
  *******************************

  Customer Answer

  Date: 12/15/2022

  ****, the plumber, who came out the first time alleged the fill valve was the issue. However, prior to Roman coming out this was not a problem. If the fill valve was a problem, the floor would have been significantly more soaked with water than it was. This is something that occurred to me after the plumber left. After the plumber changed the fill valve and left, there was still water seeping from under the toilet that was the initial place of the problem. in addition to the leaking still happening, the toilet started self-flushing every 5 minutes after Roman changed the fill valve. Based on changing the fill valve not rectifying the leaking, I maintain the Roman plumber misrepresented the problem and fixed something that wasnt broken.  
  

  The fact that **** is a master has no bearing for me on his competency as a plumber.  
  

  Roman is bragging about not charging me to return to investigate their prior days work. It should be standard procedure for Roman to return when their work is unsatisfactory. 

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ***** made an appointment with Roman for an electrician to come to our summer residence on 9/20 between ****. *********************** arrived shortly after 11 and I discussed what we needed done. We wanted to move the dining light over the kitchen sink and have a light fixture that we purchased installed to replace the dining light. **** explained that moving the dining light was a problem because of its weight & all the hanging crystals on it. I called my wife who was not at home and **** explained the problem. After some discussion we decided to just install a light that **** had with him over the kitchen sink using an existing switch that controlled a light over the kitchen island and run the electric from the existing island light to the new light. I was given a price of $845 which seemed high but I had no idea how long the install would take. It took about a half hour. I didnt want to get into an argument with **** so I paid with a credit card. We finally got the invoice mailed to us 2 days later after a couple calls to Roman and we voiced our displeasure with the price gouging. $280 for a fixture that probably costs about $20 & $505 for ***** minutes of work. OUTRAGEOUS!! We are senior citizens and after going over the reviews on Romans website, this price gouging is a normal practice for Roman. We are also filing a complaint with the State of WI **** of ******** Protection and asking them to issue a cease and desist order to stop this price gouging practice.

  

  Business Response

  Date: 09/28/2022

  First of all, we are not in the business of price gauging our reputation will supersede that. We have GPS on all of our service vehicles and it shows that there was 1 hour and 57 minutes involved with this project. We do have straight forward pricing so the price was communicated prior to the installation. That being said, clearly there were some efficiencies on the project so I would be happy to issue a $290 credit to the methood of payment.

  Customer Answer

  Date: 09/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************************
  

• Initial Complaint

  Date:06/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/29 Roman electric came to repair my air conditioner. Roman charged me 1) $363.60 for a JARD ***** motor run capacitor, 2) $79.00 for trip charge and 3) $240.00 for a 1-year service agreement. I called the office, spoke to ***** and explained I found the same part (model and make. I have the box.) can be purchased on the internet for $10.76. That is $352.84 less than I paid, and the internet seller is making a profit. She told me the part had a 30-day warranty. Yippee!! 2) The trip charge was advertised at $59.95. She initially agreed to adjust $19.05. 3) I wanted to cancel the $240.00 service contract. She flatly refused. I said I thought I had at least a 24-hour cancel period. No! She told me I signed for it. Too bad. Her attitude: isn't this too bad you are so stupid. Explained I would go to my credit card company, which I did today. Then she refused to adjust the trip charge even though she knew it was wrong. I contacted my credit card company today but must wait for the charges to appear on my statement. I also contacted Consumer Protection and they will send out the required paperwork. I am not against profit, but a markup of $352.84 is price gouging and taking advantage of anyone who knows little about the inner workings of an air conditioning unit. I feel I should have been able to trust them and was anxious to get a good night's sleep. When he told me the price, I said; what else can I do. We agreed its cheaper than a total replacement and he provided nothing further. I would like 1) the capacitor charge reduced to something closer to what numerous other companies, who are also making a profit, charge for them. I noted 6 JARD model ***** for sale on the internet. The most expensive was $14.44, the cheapest being $9.99. 2) I want the trip charge adjusted to the advertised cost. 3) I want my maintenance contract canceled and the $240.00 charge reversed. Help please.

  

  Business Response

  Date: 07/12/2022

  ******************* fee" is for the clients that sign up for our maintenance plan. ****************** asked to cancel her plan so a refund will be issued $240.00 and she will not be offered the discounted fee. 

  Customer Answer

  Date: 07/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.I am rejecting Roman Electrics offer for the following reasons shown in the above document. 
  
  *********************************

  Customer Answer

  Date: 08/01/2022

  On Mon, Aug 1, 2022 at 9:11 AM ********************************* <**********************> wrote:
  

  Roman did agree to refund the maintenance contract, which by law they must because I called the following day to cancel it which was well within the required 3 business days.  However they only agreed to the refund after I contacted various agencies objecting to the fact that they initially refused, even though by law they were required to do just that..

  
  

  As far as the reduced travel fee being contingent  on signing up for the maintenance, someone is very misinformed.   There was no, zero, ***** discussion of a maintenance plan until I initiated the discussion after the tech had performed the work.   When I placed my order, the woman who took my call said she would be glad to honor the television add.  I bet if we could review the contents of their television add, we would find their is no mention of a required maintenance plan for a reduced travel fee.  Their explanation contradicts their actions because if the maintenance agreement was required, my initial invoice would have reflected the reduced travel fee because it also contained the charge for the maintenance plan. Roman is  wrong, confused or whatever, and their invoice proves it.  

  
  

  As far as the capacitor cost ($363.60) is concerned,  Roman's initial reply was more or less, 'we charge all our customers the same charge', which in my opinion says, we have them over a barrel so we charge whatever we want.   I talked to another neighbor, and now that makes two people who have recently purchased capacitors for less than $20.00 with the added bonus that whomever sold them made a profit. This is so sad and since like millions of others, I do not know how to repair an air conditioning unit, we all are at  the mercy of the company who we/I expect to treat us fairly.  If we did have that knowledge, we wouldn't need Roman Electric, bur we do depend on individuals who have this knowledge.  However, that does not mean we expect to pay 25 times more for the same make and model offered by other businesses who also make a profit. Either Roman can come and retrieve their capacitor, with an appointment or they can reduce the cost to $140.00 which is what another well known and profitable company charges for it.

  
  

  As luck would have it, I was watching TV prior to sending this email.  Roman Electric's add was on television at 7:00 AM during the Racine and Me program.  They advertised a "$59.95 Summer *************** There is no mention of contingencies or a note on the screen that says conditions apply.  The audio does not include an 'additional conditions apply' warning.   

  Customer Answer

  Date: 08/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have received a credit from Roman Electric on my credit card statement.  Unless something changes, I think we can consider this closed

  
  

  
  Regards,
  
  *********************************

  
  

• Initial Complaint

  Date:06/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12/2022 Roman Electric, worker's name was *********************, came to install 2 ceiling fans. One in my lower residence, one in the upper. In a duplex I own. The lower was installed quickly with no issues. The upper took more time, when I would check **** seemed frustrated but I assumed it would become. After a few hours, he told me the upper fan was installed, it worked but " you need to hold the remote real close to the fan". At the time I didn't think much of it. A few days later I went up to check the fan, I had to stand on the kitchen table to get close enough to even get it to work!! I contacted them and was told since I had supplied the fan, it was basically my problem. They would come out but charge me again for the trip. At that point I felt I had no choice, I tried negotiating a " half price deal" and was told it was already a discount ( which I believe is a lie because when I talked with **** the tech he had quoted me the same price) I also heard from my tenant that **** had commented to him that the fan didn't work right but it wasn't his problem, he was just responsible for the electrical work. He is a very unprofessional technician. ( no one ever suggested I purchase a fan from them so then it would be covered)I actually hired another electrician, he came and after several attempts said the fan was defective. He took it down( at no cost), I returned it and purchased a new one. He had it installed and working with 45 minutes.I contacted Roman on June 12th, via a letter. I asked for reimbursement for the ceiling fan installation , which was $235.00. I am fine paying the install of the brace box, which was $410.00; although I have learned these prices are outrageous!!I told them in the letter, I was going to contact BBB if they weren't willing to reimburse me.To this date I have gotten no response.

  Customer Answer

  Date: 07/11/2022

  This is in regard to my complaint #********. You asked if I have heard from the business, Roman Electric, and no I have not. So my issue was not resolved by them. 

  

  Business Response

  Date: 07/12/2022

  All of our installations do carry a 1 year guarantee as noted on the invoice we provide to our customers. it would be located on page 3 under the last section, Equipment and Fixture Guarantee. We do not extend any warranties on products that are provided by others. All reputable fan manufactures have some sort of warranty and we do not get involved in that process. This is clearly stated on the invoice, that "only manufactures warranty applies. We were authorized to install the fixture and completed that obligation. Its unfortunate the product failed. There are some manufacturers that will cover the costs for this inconvenience.