Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for a job at 8pm on a Sunday night and got a email at 8am the next day saying they didn't accept it ...it looks like no human ever looked at my application

  

  Business Response

  Date: 01/17/2025

  Thank you for sharing your concerns, as we care about the candidate experience that job seekers have when they apply with us to be considered for our career opportunities.
  Each application is personally reviewed by a member of our recruiting team. We strive to review all applications in a timely manner, considering the volume we receive.
  We can assure you that, in your case, you were reviewed by a recruiter.
  

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *******

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2024 my *********** credit card was charged an "auto-renewal" fee for lawyer insurance of $399.77 . The previous year when I auto-renewed I specifically told the agent at USCCA that I was CANCELING my auto-renew thereafter. My *********** credit card was completely paid off last November and cut up so I thought the emails I continued to get from them were spam. Today I saw the words '3 payments behind'. I checked into it to find that USCCCA had auto-renewed me on that credit card in March. There was no mention of my stopping this on my account and they would only refund me for the remainder of the year. To make matters worse I have to wait 3-5 weeks for a check and they won't credit it back to my card!!I am out of work right now and this really hurts! They offer 'free' gun training and hard-sell their lawyer services at the class, using fear tactics.Yes ,I should have been more diligent in checking all my spam email (about 40/day) but they represent themselves as 'for the people'. I should be able to trust that when I cancel something it gets canceled!!

  

  Business Response

  Date: 07/17/2024

  Deb, 

  
   We appreciate you bringing this to our attention and keeping the lines of communication open with us while we investigated this further. We do want to apologize again for the inconvenience and the additional time and energy you have had to dedicate to this situation. ****** did reach out to you late last week to let you know that we are refunding the full amount of $399.77 back to you, as it was our error that your membership renewed. We have asked the finance department to prioritize processing this refund this week, in hopes of expediting the check for you due to the circumstances.. Thank you for your understanding, and please know that you can reach out to us anytime if you have any additional questions or concerns.
  

  
  

• Initial Complaint

  Date:04/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Member cancelation - called to cancel membership and was informed that I was not eligible for the 365 guarantee refund as I was past the date. Everything that I read in my original membership agreement shows that refunds could be made dating back to the last annual renewal day which was May 2023. Speaking with customer service apparently membership agreement and cancellation policy changed as of March of 2024. Nothing was sent in my email notifying me of any updates to a membership agreement. This is poorly communicated and deceiving at the least to not send this out.

  

  Business Response

  Date: 04/24/2024

  Dear *****,
  Thank you for sharing your concerns with us. We apologize for any confusion surrounding the terms of your membership cancellation and refund eligibility for the 365 day bulletproof guarantee.
  
  We understand your disappointment regarding the changes to our membership agreement, and we are sorry that this was not communicated to you how you expected. As outlined in our membership agreement (see pages 5 & 6), terms are subject to change without notice, and the latest version is always accessible on our website.
  
  Upon reviewing our records, we noted that your membership cancellation was processed as per the agreed-upon date of 5/11/2024, and no refund request was made during your initial phone call on 4/22/2024. We also observed that during a subsequent chat session, our advisor explained the details of our 365-day bulletproof guarantee and offered to cancel your membership effective 4/22/2024 instead of 5/11/2024, refunding the unused portion amounting to $18.37. However, it appears that the chat ended without confirmation. We attempted to reach out to you via phone on 4/23/2024 to discuss further and resolve the matter, but unfortunately, we were unable to reach you.
  
  Please feel free to contact us at your earliest convenience so we can address any concerns and ensure your satisfaction: ************. 
  
  

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Initial cancellation phone call I requested a refund and was simply told it was too late. At this time NO offer of any kind such as the one that was offered during chat (that was NOT closed by me). If you read the transcript from the chat, the agent (**************) even stated "From what I'm seeing, you should be able to go for a refund from your previous renewal date in May of 2023 through your last payment". After this, she spoke with a supervisor to verify - seems to be not communicated with your staff as well as your members regarding the change in terms for the 365 guarantee. 

  This is poorly communicated all around.

  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a cancelation and refund from delta defense (the parent company to the ****** on 2-8-24 under there 365 day money back guarantee they like to call the "bullet proof guarantee" once my email was sent I was told to call in and an associate would be able to help me "24/7". I frustratingly obligated to the request of delta defense and called in, I was met with a voicemail box annoyed that I was lied to I left a message clearly requesting a refund and cancelation. I then sent off another email expressing my frustration with the company for this deceiving communication. I was subsequently sent another email stating that I would be receiving a call back soon. once said call back was completed I was no longer being charged for services and was expecting a refund shortly. as of now (4-12-14) I still have not seen a return on funds spent with the company. this feels like misleading advertising, it was not easy to cancel my subscription like the salesperson told me, and I was not given a refund for being unsatisfied with the provided services. at this point I would just like my money back cause this company has too loyal a fanbase to fall.

  

  Business Response

  Date: 04/16/2024

  We want to begin by extending our deepest apologies for the inconvenience you faced while requesting the cancellation of your membership, Hunter. At Delta Defense, LLC. (the service provider for USCCA), we strive to consistently provide exceptional service, and we regret that we fell short of this standard in our interactions with you. Please accept our sincere apology as we would appreciate the chance to rectify the situation. 

  We thoroughly reviewed all correspondences, including emails, phone logs, and account notes, to gain insight into your experience with us. When you initially emailed us requesting the cancellation and were prompted to call in, this was in alignment with our standard policy as we require a call for security purposes to process any cancellations. Regrettably, your call coincided with our weekly company-wide meeting hosted by the Executive Team, which occurs every Thursday afternoon. During this time, our contact center sets up a voicemail inbox to capture non-urgent member inquiries and upon the meeting's conclusion, our team works to return missed calls. We were unable to reach you during the two attempted callbacks (02/8/2024), and unfortunately, a voicemail was not an available option. While this situation was frustrating, it was not deliberate on our part and we acknowledge the inconvenience it has caused you.

  When an agent was able to connect with you, the cancellation of your membership was processed as of your next billing cycle to prevent any further charges. However, this was an error on our end as when a refund is requested under our 365 Bulletproof Guarantee the cancellation should be effective immediately to allow the refund to be processed. Because that did not happen, the refund was never initiated. We acknowledge this error made by us and we have taken corrective action to the team members involved with your account as of 02/08/2024. 

  We have initiated a check being sent to your address on file for the amount of $156.00 as a refund for the entire life of your membership. We will also send you an email detailing this information for your personal records. While we understand that this is the refund that you were owed initially and sending it now doesnt undo the experience and delay that you have had, we hope that it can help in correcting the errors on our end. Thank you for your feedback and for providing us with this opportunity to make things right. Please feel free to reach out to us if you have any additional questions or concerns. Take care and stay safe.  

  Customer Answer

  Date: 04/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never filed a complaint before. I've been a member of USCCA for years. Each time I contacted them I was sold on the fact that my choice was secured with the 365 day bullet proof guarantee. It was a selling point to help me feel comfortable with my choice in trusting their insurance. I've noticed an influx in people bringing to light issues of Delta using loopholes to not cover their members. I decided today (4/11/24) to cancel my policy, believing the bullet proof guarantee was there. Not only did they not ask why I wanted to cancel, ******* ******* said I would only be given this refund to my last renewal in February of 2024 ($86.28) and not 365 days ($517.68). I was told things have changed since I enrolled in 2021 and what was before is no longer honored. She didn't offer for me to speak to anyone else, just that this was all she would do for me. I finished the call without issue and decided to call back to speak to a supervisor. I spoke with a lovely woman who did find a supervisor for me to speak to. His name was ******. She said she would call and introduce us and then release the call once she let him know I was verified. ****** answered and she did as she said, but he didn't realize I was there on the call. His first response was "is this about the 365?" I said 'I'm sorry?' He again asked "is this about the 365"? I said "yes it is about the 365 guarantee". He responded with "yeah, well she shouldn't even have gotten that so." I clarified he was speaking to me and not the other customer service rep, and his attitude changed from annoyed to customer friendly. He said he wouldn't apologize for his statement as he would have said it anyway. He said things have changed since I enrolled, and I could have read them in the membership agreement anytime I wanted. It didn't matter what I was told by customer service over the years. Basically I was lucky he was doing this. The company doesn't value its clients, or words. I'd like the full 365 day refund, $517.68.

  

  Business Response

  Date: 04/16/2024

  Dear ********,

  Thank you for sharing your feedback and concerns over the handling of your recent membership cancellation and request for a refund under the ***** Bulletproof Guarantee. We are extremely sorry to hear that you encountered such a negative experience, and we would like to take this opportunity to address the multiple issues that you have brought to our attention. 

  We are proud of the product that we offer and truly believe that the benefits provided to members are significant in relation to their inalienable right to self-defense. That being said, we understand that membership wont always be a good fit for everyone and cancellations will happen. The goal of our customer engagement team is to handle each of these instances with empathy, curiosity, and exceptional service. Upon your initial request to cancel your membership due to concerns around perceived loopholes, you should have been met with an opportunity to discuss your unease and answers to your questions. We apologize for that not being your experience, and even though you are no longer a member with us, we want to take this opportunity to clarify. Despite recent misinformed narratives circulating about member access to self-defense liability insurance benefits, we want to reassure you that our contractual obligation to provide coverage remains steadfast for eligible cases. If you have any lingering questions or concerns about what you may have heard, we are here to address them and provide clarity.

  Regarding your request for a refund under the ***** Bulletproof Guarantee, we would like to clarify the facts and changes to that policy as they should have been during your initial contact with us. We are always seeking ways to improve the membership which means that there are occasional updates to the Membership Agreement. From 11/01/2022 through 03/24/2024, the portion of the Membership Agreement that explained this refund benefit stated, If a Primary Member cancels membership because the Primary Member is dissatisfied with the ***** or the membership and the Primary Member requests a refund, Delta will refund the membership dues that have paid for the current term of the membership under the ***** Bulletproof Guarantee. This is likely the policy that you had heard about through most of the life of your membership that provided you a sense of security in your choice. However, the Membership Agreement was updated in March of this year as it relates to this benefit. The new language now states, If a Primary Member cancels membership during the first year of membership because the Primary Member is dissatisfied with the ***** or the membership benefits and the Primary Member requests a full refund under the ***** Bulletproof Guarantee, Delta will refund the total membership dues that have been paid for that first year of membership. 

  Although the new policy was in place on 04/11/2024 when you contacted us with your request, the decision was made to honor the old policy as that was what you had been familiar with to that point. Although you and your spouse both had monthly memberships, they still operated on an annual cycle. Your annual renewal date was based on your initial date of signup and fell on Feb. 25th each year. Per the old policy where a refund under the ***** Bulletproof Guarantee was not limited to the first year of membership, you were eligible for a refund back to your most recent renewal date. The refund you received of $86.28 was for all payments made for your current term. Under the new policy, you would have only been eligible for a refund of $19.47 (the prorated amount of unused funds paid from your most recent payment through the billing cycle). Neither the old nor new ***** Bulletproof Guarantee was designed to be a refund of payments made during a calendar 365 days, but rather based on the annual term of memberships themselves. We hope that this clarification of the policy and how it has evolved helps in assuring you that we value being true to our word. 

  As we shared earlier, it is the goal of every member of our customer engagement team to provide exceptional service. How ****** addressed you during your conversation was unacceptable and we are sincerely sorry for that. Regardless of what a policy is, each of our members are human beings who deserve to be met with kindness, have their concerns heard, and be shown professional care. You are not an exception to this and your request to discuss the refund with a supervisor should have yielded a pleasant conversation explaining the information about the policy and its changes as detailed above. Thank you for bringing this to our attention as it has provided us with an opportunity to address and coach our team to handle future instances such as yours with more ***** and compassion. We truly hope that you can accept our apology for not receiving the service that you were owed. If you have any questions regarding the policy change, refund that you received, or things you have heard please dont hesitate to reach out to us.

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Never in the time that I was a member was I notified of any changes, via email or any other form of contact. Never did your staff explain that to me, not when I enrolled, not when I called, etc. For clarity, not even when I canceled. Being spoken to in such a manner as I was on the day I canceled while being told that it is my responsibility to keep up with the membership changes your company initiates without notifying existing members is poor business conduct. I find it in poor taste to have customer service speak one thing consistently, but when it comes time for the customer to utilize what has been promised, suddenly it doesn't exist and there is a loophole in a clause I didn't know existed buried in a 100 page document. I would like my full refund for the 365 days. Between this response, as well as the other two conversations I had on the day that I cancelled, this makes three separate excuses as to why the 365 day guarantee isn't actually a real thing, it was a lie. I have never had an issue until I went to cancel, never bringing any problems to your door, only referring a tremendous amount of people to you because I felt you were an honest company. I regret that decision now. Please do the right thing. 
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 04/23/2024

  We understand your frustration with the discrepancy between your expectations and the terms of the ***** Bulletproof Guarantee. Our intention has always been to operate within the parameters outlined in our agreement. As mentioned in our previous response, the recent update to the guarantee was duly communicated and reflected on our website in line with the terms of the agreement.
  
  The 365-day refund aspect of the guarantee refers to a membership cycle, not a calendar year, which is based on each members activation date. We acknowledge that the restriction limiting the refund to the first year of membership was clarified shortly before your cancellation request. Despite this, we chose to honor the previous terms by providing a refund back to your most recent renewal date, even though you exceeded one year of membership. We apologize for any confusion caused by our explanations of policy and for the unsatisfactory experience you had with our representatives during your cancellation call. We have addressed and coached the individuals involved to ensure better communication and customer care in the future.
  
  Given your dissatisfaction with our explanations and the negative experience, we would like to offer you a refund of $517.68. While this exceeds the usual bounds of the ***** Bulletproof Guarantee, we believe rectifying your experience and demonstrating our commitment to customer satisfaction is necessary. Your check refund will be mailed to the address we have on file. Please allow 4-6 weeks for this to arrive. We hope this resolution serves as both an apology for the confusion and a conclusive solution to your complaint. If you have any further concerns, please dont hesitate to let us know. Thank you for your ongoing communication.
  Take care and stay safe!

  Customer Answer

  Date: 04/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you to Delta Defense for your gracious response. I didn't truly expect this, but I am grateful for your acknowledgement and resolution. Finding out key information after cancelling isn't the way I prefer to do business and I appreciate your recognizing and helping me. I look forward to receiving my refund as agreed. 

  Best of luck to you in all your future endeavors.

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having difficulty updating information. Need corporate office to CALL immediately ************

  

  Business Response

  Date: 11/21/2023

  Thank you, *******, for bringing your concerns to our attention regarding the challenges you faced in updating your information. We appreciate your proactive approach in reaching out.
  Upon reviewing your account, I  see that you were able to connect with one of our advisors today to address your concerns and update your mailing address as per your request.
  If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to help.
  Thank you for being a valued member of the ***** community.
  
  

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still have ***NOT*** received a call from HQ. Need a CALL ************ from HQ IMMEDIATELY

  I was told something was done BEFORE and it was ***NOT***...CALL ************

  STOP!!! lying to the BBB TRYING to make USCCA (Delta Defense LLC) look good to the public

  
  Regards,
  
  **************

  

  Business Response

  Date: 12/05/2023

  I apologize for any confusion, *******. Upon reviewing your case, it seems you sought assistance during your call, and our records indicate that the advisor addressed your concerns on November 21st. In response to your shipping address issues for the Concealed Carry Magazine, a team member contacted you directly on Friday, December 1st, to ensure you received the necessary information.
  
  It's important to note that the alteration to your magazine's printed address is a procedure managed by the U.S. ************** within their delivery system. This adjustment is beyond our control and is facilitated by the printing company in collaboration with the postal service. We are unable to prevent this change made by the postal service. I do want to assure you that your mailing address within our system is correct.
  
  If there are any further issues or if you have additional concerns, please feel free to let us know.
  
  
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertisement for the ***** provided by Delta Defense states 100% money back guarantee. It does not state within a certain time period. I payed for a platinum membership for 30 months therefore I'm asking for at least $1150.00 back. I believe thats fair based upon there false advertising.

  

  Business Response

  Date: 10/02/2023

  Thank you for providing feedback about your experience with the ***** and Delta Defense, ****** We truly value your input and want to address your concerns. We understand your frustration regarding the "365 Day Bulletproof  Guarantee" mentioned in our advertisement and we apologize for any confusion this may have caused. Per the ***** Member Agreement, If a Primary Member cancels membership because the Primary Member is dissatisfied with the ***** or the membership and the Primary Member requests a refund, Delta will refund the membership dues that have paid for the current term of the membership pursuant to the ***** Bulletproof Guaranty Membership terms are based on a 12 month period. Your membership was originally activated on 3/28/2021. Because your membership was started on March 28th, that was the recurring renewal date for your membership each year. I see that you called today (10/2/2023) to have your Membership canceled. Your Membership this year was renewed on March 28th, 2023 so we are able to refund your current membership payments back to that date and you will be sent a refund check for $274.40. It can take 4-6 weeks for your refund check to arrive. We understand this may not fully meet your expectations, but we hope it demonstrates our commitment to resolving the issue amicably.
  Additionally, if you have any other questions or concerns, please feel free to reach out to us, and we will be happy to assist you further. Once again, we apologize for any misunderstanding and inconvenience. We value your feedback and are continuously working to improve our communication and services.
  
  

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I declined to renew their service after completing a 1 year subscription with them. They were notified in writing. The **** originally used to pay for the service was compromised during the year. They continue to harass by repeatedly charging the old CC number despite being told of the cancellation.

  

  Business Response

  Date: 05/11/2023

  Good morning **** and thank you for taking the time to leave your review! I am sorry to see your card was compromised. For your security, verbal authorization is required to cancel your membership. I do see that you called in this morning and have canceled your membership already. Now that your membership has been canceled you will not see anymore charges and will not receive any contacts about a past due payment.

  Please dont hesitate to reach out to ** at ************ if there is ever anything that we can do for you, ****. Our Customer Engagement Team is here 24/7 ready to help if you need **!
  

  
  

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concealed carry insurance after a CC class where a delta defense gave a high pressure sales pitch. We were basically required to sign up, but were told that we could cancel at any time during the first 365 days for a full refund per the bulletproof guarantee. I called to cancel well before the years end, and was basically asked to reconsider cancellation, not wishing to get into a back and forth I told the rep that for personal financial issues and due to the fact that the service was not of use to me I would be canceling. No refund was mentioned or offered. My desired outcome is that they deliver on the promise of a bulletproof 365 day guarantee.

  

  Business Response

  Date: 01/02/2023

  Good afternoon, *******. Thank you for taking the time to leave us a review.
  
  Im sorry to see that you needed to cancel your membership, but we understand that you need to properly follow your financial obligations. We never intended to make you feel pressured to join, as it has never been a requirement after taking any of our classes.
  
  You membership has been canceled, as of 12/12/2022. The refund had not been processed at this time, because you did not specifically request it but that is not going to be an issue. I have processed your full refund for everything that you have paid to us so far. That will be a total of $390 that will be refunded to you in the form of a check, which will be mailed out to you as soon as we can.
  
  We definitely hope everything goes well with your daughter's health. Please feel free to reach out to us any time you may have any questions.
  
  Take care, and stay safe!
  
  

  Customer Answer

  Date: 01/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no account or business with this company, but they keep calling me leaving voicemails for a ****** attempting to collect a past due balance on an account. I have advised them multiple times that I do not have any type of account with them (my name is *****) and that there seems to be an issue with them calling the wrong number. Their customer service acknowledges the problem and tells me my number is removed from their system yet the calls and voicemails continue. Its becoming harassing and bothersome to have my phone ringing for a collection on an account thats not mine for a business I have no affiliation or account with. I have revoked their permission to contact me on multiple occasions and they continue to do so.

  

  Business Response

  Date: 08/05/2022

  Thank you for taking the time to leave a review for us, *****! I am so sorry that you continued to be contacted by us in an attempt to collect a past due balance on an account that you do not have. Please know that this was not intentional.
  
  After reviewing previous contacts with your phone number, I see that there was a mistake on a USCCA members account that entailed your phone number rather than their own. You previously reached out to us via chat, concerning this issue back in June of 2022 and unfortunately, we provided incorrect information to you, stating that the phone number you were being contacted by was not affiliated with the ****** This resulted in you being contacted by us again due to your phone number not being removed.
  
  I am glad to see that you were able to connect with one of our team members yesterday, 08/04/2022, to properly remove your phone number from the incorrect account in order to get this resolved.
  
  Your desired settlement was a request to be contacted by USCCA, however, your last contact with us stated you would take legal action if we were to contact you again. Does this BBB review satisfy your desired settlement? Or would you prefer a phone call from a supervisor?
  
  
  We again apologize for this happening and hope that we were able to put your concerns about our organization at ease. Please feel welcome to contact us at any time in the future if there is anything that we can do to help you!

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response doesnt hold much weight to me due to the fact that I made your company aware of this almost ONE YEAR ago on 8/31/2021. I attached the chat transcript of that conversation where Im told that my number was removed and I wouldnt be contacted any further which did not happen. I do not accept your explanation that it was a mistake back in June of this year when I made you aware of it in August of last year and it wasnt rectified. My interaction with an agent of your company in June of this year was them giving me incorrect information that I was being contacted from a scam number not affiliated with USCCA/Delta Defense, which was also not accurate but I do thank you for acknowledging that mistake. You may contact me by e-mail only, and only in regards to this matter but unfortunately I cannot consider this matter resolved when Ive been told these words before almost one year ago and the actions continued. Time will tell if you are going to honor your word this time around. 

  
  Regards,
    Bryan 
  ***************************

  

  Business Response

  Date: 08/12/2022

  I totally understand your frustration ***** and again want to apologize. As mentioned before there was absolutely an oversight on our part when your number was unintentionally not removed from our system and we take full responsibility for that. This will be used as a coaching tool for everyone involved to ensure nothing like this happens in the future. As mentioned previously, I can assure you that your number has definitely been removed from our system now and you will not be contacted anymore. I apologize again! If youd like further contact, please feel free to email a supervisor directly at **************

  Customer Answer

  Date: 08/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************