Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USCCA are a bunch of con artists, they said I could join and cancel my membership within 30 days to receive a full refund. So on day 29 I cancelled. The next day I wake up and I see another charge of ***** dollars to my account, so I called them up and asked them why and explained to the lady that I had just cancelled my account the day before and I shouldnt be charged another 49 dollars. She said she would take care of it and refund my money. I wake up today and see that I was just charged another 98 dollars, absolutely ridiculous! The kind lady today when I called for the THIRD TIME said she would take care of it and that my 98 dollars would be refunded. But that the 49 from Monday would have to be verified because she has notes that say I would cancel after the 2 months that I payed for which is a bold faced lie and I never once said I would stay a member for another month. Thats why they are con artists! Charge me 49, 98, and owe me a refund for the 30 day risk free trial! And Im not even a member! Buyer beware dont join the USCCA! Get a lawyer on retainer! Next step will be disputing with my ********** if things arent handled promptly and they keep playing their games!

  

  Business Response

  Date: 03/25/2025

  Thank you for sharing your experience with us, *******. Were truly sorry for the frustration and confusion caused by the unexpected charges and the multiple calls you had to make. Thats not the experience we want anyone to have, and we understand how upsetting this must have been.
  
  Please know that your refund for the $98 charge, as well as the two $49 charges, have been processed as of today, and a confirmation email has been sent to you. We will also review your account further to ensure everything has been handled correctly and to prevent any future issues like this. Your trust is important to us, and we want to make sure we make this right.
  
  If there's anything more we can do to assist you or if you have any further questions, please don't hesitate to reach out at ************. We appreciate your patience and the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21st, 2024 I canceled my membership from USCCA. I spoke with customer service and my membership was canceled an email was sent to confirm the cancellation. On the USCCA website in my account, the balance as of 08/21/2024 reads that a credit of ****** was issued on 08/21/2024 for cancelation. As this cancelation is past the 60 days when the membership was paid for in full $448.00 a prorated refund of $****** could not be placed back to my bank on a debit card. I was told that a check would be mailed. Ten days later no check. I thought, perhaps lost in the mail. I called for the second time on 09/04/2024 and spoke with **** who informed me that a refund check was not issued on 08/21/2024 during the cancelation. **** assured me that a check was cut and the check number was **** for $******. It would be mailed immediately! Still, no refund check arrived.The third phone call was on 09/10/2024 at approximately 10 am. I spoke with ***** who was knowledgeable, she informed me that check #**** was not cut on 09/04/2024 but the credit request from **** was legitimate and that the refund would now take an additional six weeks to process. I questioned ***** why I had to wait six weeks when the cancelation occurred on 08/21/2024. ***** mentioned I could fill out a member refund/direct deposit form for an expedited credit. ***** forwarded the form, I completed and emailed to the appropriate department ACH Credits on 09/10/2024 at 10:52 am. It's now 09/12/2024 1819 hours and I have yet to receive any message via email that ACH received the credit form information. I have attached the form to my complaint. I have no complaints about USCCA other than I would like my refund credited directly to my bank as promised by USCCA. I have been a member for a while and always paid my dues on time. I deserve the same respect for the refund that is due to me.

  

  Business Response

  Date: 09/18/2024

  Dear *****,
  We sincerely apologize for the oversight regarding your initial refund request. This falls short of the service we strive to provide, and weve taken steps to provide the necessary coaching to prevent such issues in the future.

  
  As a general guideline, credit card refunds can only be processed back to the original payment method within 60 days of the transaction. Beyond that, a check must be issued. Typically, we advise that check refunds may take 4-6 weeks due to processing, issuance, and delivery. I apologize if this timeline wasnt clearly communicated.
  After your conversation with ***** and the submission of the expedited refund request, everything was processed smoothly. These refunds generally take ***** business days, accounting for varying banking institutions' processing times.

  
  Ive confirmed with Accounts Payable that your refund of $366.98 was processed on 09/17/2024. While it may take a few days to reflect in your bank account, rest assured it is on its way.

  
  If you have any further questions, please dont hesitate to reach out. Were here to help!
  

  
  

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a USCCA membership in august of 2023. I cancelled my membership due to dissatisfaction with the services they provide. I requested my refund within the 365 day period and never received it. I called a 2nd time after cancellation to see what was going on with my refund and now they dont want to issue one claiming I never asked for one. I did ask for one when canceled and the policy clearly states a 365 day 100% money back gaurantee if you are disatisfied in any way.

  

  Business Response

  Date: 08/21/2024

  Dear ********, 
  
  Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience or confusion regarding the 365 Bulletproof Guarantee.
  As outlined in the Membership Agreement, members are eligible for a full refund under the Bulletproof Guarantee if requested within the first 365 days of membership. After thoroughly reviewing your cancellation call on March 11, 2024 and previous communications, we found that a refund was not requested during those interactions. Therefore, no refund was issued at that time and your membership cancellation was processed on the agreed-upon date of March 12, 2024.
  
  We understand that there are instances where members may need to cancel their membership for various reasons, which does not always include being dissatisfied with their membership or their experience- which is why the 365-day refund is not automatically applied at the time of cancellation. 
  
  We will be issuing you a refund of $273.49 via check for your membership dues paid since starting your membership, and we would love to hear your input  as to how we can improve the education and training offered to members of the USCCA family. 
  
  We appreciate your understanding and thank you for allowing us the opportunity to address your concerns. Please dont hesitate to reach out for any additional assistance or if you have any further questions!
  
  

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled my membership on 1/8/2024 (received an email confirming cancelation) and noticed on 6/11/2024 that USCCA continued to charge my credit card each month consecutively for the five months AFTER I had canceled.

  

  Business Response

  Date: 06/11/2024

  We connected with ******* over the phone today (6/11/2024) to resolve the account issue. We have issued a refund of $246.10 via check, which will be mailed to him. This error occurred due to a processing mistake on our part, resulting in an unintended charge. 

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member going on my 3rd month now so because of family medical ****'s I had to council today and I was told I don't get my refund and that it has to be a different reason to get my refund and I was going to join back up as soon as I get the medical bils handled but I will not be joining in the future... Me not getting my refund is my only complaint... GOD BLESS...

  

  Business Response

  Date: 05/17/2024

  ***************************** and I spoke over the phone today to resolve this. He will be getting his refund for $58.18 (for his two payments he provided). He was thankful for the call and very understanding of our error. - Eva 

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took an Instructor Course and became one of USCCA certified instructors (cost $800) and I decided not to pursue this path and work in my former industry. When ****** searching my name and telephone number, USCCA's profile site of me is the number one search result. I asked them to remove the page, profile and my complete account with them because I did not want it appearing, as I was not interested in being an instructor. This was on 1/2024. After numerous emails and phone calls it appeared to be successfully removed. Now it is back up as the 1st result of my name and phone number in ****** and . They have been non-responsive to emails. I want it permanently removed from their site and search engines.

  

  Business Response

  Date: 05/01/2024

  Business states this issue has been resolved. 

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to work with this business over the course of 4 different associates. The agreement for cancellation clearly states that if you cancel youre due for a refund if requested. If you cancel within 12 months, youre eligible for a full refund. Well, Ive been a member for 3 years, so I constitute as the first option and I was told by the first 3 employees that Im not reading the agreement right and Im due for $0 worth of refund. The 4th associate that can read finally told me I was right, but because I pay month to month, Im not owed anything. It clearly states that any unutlized time can be refunded. Technically, I did not use the service over the course of ALL 3 years, but I only asked for 3 months.Theres also evidence in other reports/reviews that shows other monthly subscribed members are successfully gettigg by refunds.This company lies about their own policies and agreements. They also indulge in deceptive practices.

  

  Business Response

  Date: 04/25/2024

  Dear ******,
  
  We sincerely apologize for the frustration or disappointment you encountered during the cancellation process, and we understand that our refund policy may not have met your expectations.
  
  After thoroughly reviewing your account and your Platinum membership of 2 years and 3 months (Feb. 2022 - April 2024), there may have been some confusion regarding the specifics of our policy. We would like to clarify this and explain how your cancellation was in alignment with the Membership Agreement. 
  Membership Agreement language: In the event of cancellation, **************** the Primary Member a refund proportional to the unutilized time of the current membership term. If a Primary Member cancels membership during the first year of membership because the Primary Member is dissatisfied with the USCCA or the membership benefits and the Primary Member requests a full refund pursuant to the USCCA Bulletproof Guarantee, Delta will refund the total membership dues that have been paid for that first year of membership. 
  
  Our cancellation policy is designed to provide flexibility and transparency to our members. While our USCCA Bulletproof Guarantee offers a full refund within the first year for dissatisfied members, subsequent cancellations are subject to a refund of unused funds based on the time remaining in the membership term. Because you continued your membership beyond the first year, the USCCA Bulletproof Guarantee portion of the policy does not apply to you upon your recent cancellation. Additionally, since your cancellation was aligned with your billing cycle (March 11th - April 11th), there were no unused funds remaining at the time of your cancellation (April 11, 2024).
  
  We want to assure you that our policy is not intended to deceive our members but rather to ensure members feel confident in their purchase during the period outlined in the agreement.
  
  If you have any further questions or require clarification regarding our policies or your account, please dont hesitate to contact us. Were here to assist you every step of the way.
  
  

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am rejecting this response because this does not go over why 3 of your associates (including a customer service manager) lied to me about the cancellation policy and the 4th person explaining what you have explained here.

   I also reject the word transparency that you attempt to use in order to describe your cancellation policy as I, and many others who complained before me, reflect this same message that its the worst customer experience, its deceitful and unprofessional. 

  The third reason I reject this is because, as explained within all of the conversations and communications with this company, there have been refunds provided to customers who have been monthly subscribers before me and you can find such examples right here on the front page of your business complaints.
  

  Because of your employees lying to me over the phone (which I imagine you have recorded), my dissatisfaction of this service, as well as the headache Ive been put through over this, I stand by my request for 3 months of a refund. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 05/01/2024

  Business states this issue has been resolved. 

  Customer Answer

  Date: 05/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  They issued me a full refund for my month by month subscription and apologized for the poor service and training of their employees. They may even be adjusting their policy and the language within it because of the fact it isnt exactly clear.

   

  I am satisfied with the resolution.

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of USCCA since 6/17/2020. After having legal counsel review the terms and conditions of the coverage I decided that it was advised that canceling and defunding my membership would be in my best interest.Upon calling USCCA I was told that I would only be refunded for 1 year of membership. I do not enroll in the annual subscription but rather month-month. The money back guarantee is false and misleading. Customers will not receive a full refund .

  

  Business Response

  Date: 01/19/2024

  I would like to begin by thanking you for taking the time to share your feedback with us, *******. We are truly sorry for any misunderstandings that *** have occurred regarding the 365-Day Bulletproof Guarantee. As per the membership Agreement, page 5, you are *********** a refund for the membership dues that have been paid for the current term of the membership under the USCCA Bulletproof Guaranty. The membership term is outlined under Term of Membership Automatic Renewal on pages 3-4 as one year. I do see we were able to successfully process your refund and you will be receiving a check refund for $130.65 in the mail in addition to your refund back to your credit card of $104.52 for the four most recent payments.
  
  We are disappointed to hear that you have decided to cancel your membership. We understand that this is ultimately your decision and we respect it. It is important to us that you know that our membership grants you access to life-saving education and training, as well as self-defense liability insurance benefits. We wish you the best and hope that you will keep us in mind for any future needs. Please do not hesitate to contact us at ************ if you have any questions or concerns.
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an amount of 1$ come out of my account from your company but I live in ****** and have no idea what this organisation is and have not signed up to anything so I need this refunding and confirmation that my card details are not being used by someone

  

  Business Response

  Date: 11/08/2023

  Thank you for reaching out to us, ******. I am so sorry to hear about this happening. We have reason to believe that your credit card information may have been compromised by a cybercriminal or fraudster outside of USCCA/*************. We are aware of the situation and understand the inconvenience it may cause. IT security digital properties is of the utmost priority for us. 
  
  Immediately upon being alerted, our teams looked into this and have reason to believe that your credit card information has been compromised by an individual unrelated to the USCCA or ************* and outside of any of our systems. The charge that was made, followed by a reversal, appears to be a preliminary test conducted by these bad actors, likely in preparation for further unauthorized transactions.
  
  In light of this, we strongly recommend that you contact your bank or credit card company to report any unauthorized charges to your account. Please feel welcome to contact us directly at any time by calling ************! 
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member since December 2022. Around March 2023, I started receiving emails from ****** "your payment has been declined" of which I would go onto USCCA website and re-enter credit card information for automatic payments. I've had to do the same thing every month since, apart from last month when I actually called and spoke to a representative, explained the problem, and was assured it was taken care of. NOPE. There is something seriously wrong with their payment system, or the employees/web masters in the inability to fix a problem. If there's issues in the payment system, what about the core service they are providing? God forbid, after an incident, are they going to drop the ball there too. This needs to go to management level. I've tried the other levels and ended up getting the same result, month after month. I have serious reservations about USCCA reliability.

  

  Business Response

  Date: 09/22/2023

  Hello *****. We appreciate your feedback about your experience and apologize for any inconvenience this may have caused. Occasionally, payment processing issues may arise if a bank has flagged or halted a payment. While this has not been a recurring issue with multiple accounts, we are working towards a solution to address your specific concern. We would be happy to submit a billing inquiry to work towards a resolution. Please do not hesitate to contact us at ************ so we can assist you further.
  
  Regarding our services, we assure you that any issues with our payment system will not affect our ability to provide quality self-defense services. In the event of a self-defense incident, please contact us directly and our team will be available to assist you 24 hours a day, 7 days a week. Thank you for your understanding and please let us know if there is anything else we can do to help.