Reviews

I purchased a 21 gmc sierra at4 through this dealership. I brought it in early march 2023 for service as a check engine code came up for a glow plug issue and it had some hard starts. I dropped the truck off, and told them I’d like it done as soon as possible. They told me it will be done by the end of day. At almost 3:30, i received a call from service saying that my truck wasn’t finished in the shop. I was told that they would need to finish it on the following day. I was obviously disappointed, and asked if they had a loaner vehicle. They said they didn’t (what dealership/service department doesn’t have loaners?!). I asked if there was anything they could do, due to the massive inconvenience as it’s my daily driver and only car. The service employee said he could drop 10% off of the bill for the fuel filter replacement which amounted to around $17. I asked for the service manager, and shortly thereafter, I was on the phone with Adam ********. I was very cordial and explained the inconvenience about how it took two weeks to schedule the service appointment, how i dropped off my vehicle off for five hours to not have anything done, how they need it back the next day to work on it, and also how they didn’t offer a loaner. I explained that they offered 10%, and how it’s a gesture that it was nothing compared to how much time and fuel I’ll be spending because they couldn’t get to it right away. Adam without hesitation goes right off and says how he doesn’t understand that his employee offered 10% off because he wouldn’t have offered anything. He said he would’ve told me when the vehicle was ready and that would’ve been the end of it, and started laughing during this conversation. For a role that is supposed to be pretty customer service oriented, this guy was extremely unqualified for the position he’s in. The guy has been hemorrhaging employees from the business, and treating other customers like garbage. Avoid this place like the plague.