ComplaintsforPalace Theatre
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Complaint Details
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Initial Complaint
04/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/27/22 I purchased tickets to the ************************* show which was scheduled for 12/9/22. The total of the purchase was $182.80. On December 7 I received a phone call from The Palace (a human being not an automated call) reminding me about arrival time, will call pick up and parking. On December 9 I received an email indicating the concert was canceled due to "unforeseen circumstances". On December 19 I received an email indicating that The Palace had closed its doors. There was a link for refund information. I called the phone number (I don't have that date) as my situation wasn't that I had a future concert that needed to be refunded but a concert that was canceled before the business closed so I wasn't sure if a refund was already in process. I left a voice mail and received no reply. On 12/31/22 I did send an email and received an automated reply indicating they were processing refunds and had an exchange program in place with other theaters. Refunds would take ************************************************************************************************************************ situations similar to mine.Initial Complaint
04/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Summary: Order #******** 12/11/2021: Purchased (4) tixs $215.92 for 9/24/2022 Rush Tribute Project concert;7/29/2022: Found out from the entertainers ******** page that the 9/24/2022 concert was canceled & there was no chance for rescheduling; eMailed the Theatre for refund;8/12/2022: Sent follow-up eMail to *********** 8/13/2022: Called Palace, spoke to **** in their *********************** who confirmed the cancellation of the show, receipt of my info as well as messages & to allow 5-8 days for the refund to process;9/12/2022: Received eMail from Palace Theatre on notification of 9/24's show cancellation; 9/18/2022: Refund not received, Called & left message;9/19/2022: ************** to **** who confirmed receiving my ********************* and was forwarding to the person handling the refunds;9/30/2022: Refund not received, Called& forwarded to *** in the ********** & left message; *** emailed confirmation she received my v/m & apologized for the delay explaining that the owner was handling it offsite;10/26/2022: No refund yet, eMailed inquiry on status;11/14/2022: No refund yet, eMailed inquiry on status;11/16/2022: Received eMail response from *** referring me to contact owner *********************** directly;11/20/2022: eMailed **** as well as sent Message thru their ******** site;11/21/2022: Received eMail response from *** confirming receipt & was giving info directly to owner ***********************;12/02/2022: Receive message that my refund was scheduled to go in on the next batch, which would be early the following week; 12/13/2022: No refund yet, sent message to inquire;12/19/2022: No refund yet, sent message to inquire;12/20/2022: Announced the venue was closing..01/22/2023: Filed Complaint with ********* Better Business Bureau 02/13/2023: Following up from BBB who provided email to contact Palace Theatre who was processing refunds following system compromise, Sent eMail with details for refund 03/14/2023: No refund yet, eMailed Palace Theatre for statusInitial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Bought a gift certificate for The Palace Theatre in ***************. I applied for a refund in December 2022 as directed on their website after they closed. I sent them the requested documents but I have not received my refund and when I follow up, all I get is a standard "form letter" type of reply to wait 30 days. I have often attended and loved their shows and dinners, and the people there were great, but now I'm getting worried that the theatre has new owners and I won't receive my money. They owe me $80.67.Initial Complaint
03/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased my mother a gift certificates for Senior Citizen admissions to a show at the Palace Theatre. Before she was able to use them, the theatre went out of business. Their phone does not get answered and I did not get a response a letter I sent to the company. I am out $58.01 and would appreciate a refund. For a business owner who started every dinner speaking about his belief in God and having everyone say a prayer, this guy has certainly not treated his customers in a respectful manner. This is unacceptable.Initial Complaint
03/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Bought 2tickets for ******** Xpedition show on August 27, 2022. Show was rescheduled for January 21, 2023. Never received a refund.Initial Complaint
03/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
11/25/2022. for ******. dollars ****. to heartbreak show on. 1/28/2023. next show. bought tickets on 8/29/2022 for bee. gee show for ******. dollars shows on. 6/10/2023.refund nothing so far thank. youInitial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
WE BOUGHT TICKETS IN SEPTENBER 2022 FOR THE ************************* SHOW AT THE PALACE THEATER ON DEC 9th 2022. before we could see the show the palace closed up and they said we would get a refund of $310.90. this was in DEC 2022. In JANUARY 2023 WE EEMAILED THEM ABOUT MY REFUND. THEY SAID IT WOULD BE COMING. Ith23 AN NO REFUND. WE NEED THE $310.90 thank you *************************** ************ ******************Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June of 2022 I spent $118.64 on tickets for a show the following year. The business closed and I have not received a refund.Initial Complaint
03/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We purchased a gift certificate for shows at the Palace Theater for $137.68 on August 7th 2022. We received a notice that they closed and to apply for refund. We sent in the request and have only received form email responses when we ask for updates on when we can expect our money returned. We would appreciate it if you could help us receive our refund. For reference, our order number is: ********. Thank-you. *** and *******************Initial Complaint
02/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I filed for a refund for tickets purchased under Order #******** for $122.12 on Dec 21, 2022 and have not received my refund yet.
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Contact Information
Customer Complaints Summary
56 total complaints in the last 3 years.
1 complaints closed in the last 12 months.