ComplaintsforPalace Theatre
Theatre
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Complaint Details
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Initial Complaint
02/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased tickets for a show in January, 7, 2023. Received no information that business closed. Drove 120 miles one-way to find out there was no show, no refund, no nothing. Contacted by phone and email and no answer, no return email or call. I want my $90 back plus gas money.Initial Complaint
02/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We were notified dec 19 2022 the palace theater closed.We had purchased tickets for a show on june 10 2023. I filed for a refund for $150.66 on there web site and got no response.I then sent a certified letter to them on jan 9 2023 with all the info they required. They signed for the certified letter on jan 18 2023. we still We still have not received a response from themInitial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 2 tickets on August 28, 2022 for a ************************* show in November (which was then rescheduled for December and ultimately canceled). I purchased the tickets with my credit card for the amount of $182.80. ***************** Palace Theater committed me to these 2 tickets for the performance. I emailed ***************** Palace Theater for a refund on December 28th asking for my refund to the show that was canceled and received an email response stating "Please allow up to 30 days for processing. Rest assured that we are working as quickly as possible to complete your request." I have not received my refund yet. On February 1st, I received an email stating the business was the target of a massive hacking attack, but their system was fully operational and my request was in process. I have not heard anything since February 1st. I do not have an order or tracking number because I ordered over the phone (paid by credit card). When the concert was rescheduled, I called ***************** Palace Theater and confirmed the tickets would be available at the theater when I arrived for the concert .I would like a full refund of $182.80.Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased 3 tickets ($242.01) to the *********************** show at the Palace theater in ***************. The show was canceled and I now have three gift certificate tickets for any show before ****. My attempts to contact Palace theater find the email and phone no longer active. I want know who and how to contact the Palace theater to get my purchase of the three tickets refunded.Initial Complaint
02/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The palace theater closed. I have 2 tickets to the Forever ******* show. May 13 2022. 2 party members became sick over Covid. They said instead of a refund, we could use the tickets for any other show. Now I want my ticket money refunded, beings they closed. They havent refunded The palace theater closed. I have 2 tickets to the Forever ******* show. May 13 2022 2 party members became sick over Covid. The said instead of a refund, we could use the tickets for any other show. Now I want my ticket money refunded.The palace theater closed. I have 2 tickets to the Forever ******* show. May 13 2022 2 party members became sick over Covid. The said instead of a refund, we could use the tickets for any other show. Now I want my ticket money refunded.From: Tix <**************>Date: Wed, Mar 23, 2022 at 7:41 PM Subject: Order Confirmation - 94 ***** Productions, LLC To: *********************** <**********************> Order Confirmation Order Number: ******** Order Date: 03/23/2022 07:41 PM Dear ***********************,Thank you for purchasing from 94 ***** Productions, LLC. Your order has been completed and the details are below. Your credit card statement will reflect a charge from The Palace Theater.Please keep email for your records.If you need to contact us, e-mail ********************************** Yl94 ***** Productions, LLC and Tix. Account/Billing InformationShipping/Attendee ******************************************************************************************** Day Phone: ********** Email Address: ***************************** **** ***************************************************************** Senior Preferred ************* (65+)$64.95 $10.38 $75.33 M TABLE 21 GA Senior Preferred ************* (65+)$64.95 $10.38 $75.33 M TABLE 21 GA Adult Dinner Show - Preferred Seating $69.95 $10.72 $80.67 M TABLE 21 GA MasterCar **** (3/23/2022 5:41:10 PMBusiness response
02/03/2023
*************************
********* BBB
*******************************************************
VIA EMAIL
February 3, 2023
RE: Palace Theater/File #********
*********************-
I am in receipt of your letter of February 2, 2023 (#********) referencing a complaint filed by ************************
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business. We received request from ********************** Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email *************************************) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues (***************************************). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed.
We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your patience and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management Team
**********************************Initial Complaint
02/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a gift certificate credit with the theater. When they closed I received an email that I would be refunded within 30 days. Their website is no longer running, their phones are disconnected and I get auto replies to all of my emails.I am owed $312.00.Thank you *********************************Business response
02/13/2023
Dear BETTER BUSINESS BUREAU-
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business.
Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email *************************************) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues (***************************************). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and delay the refund. We are sending confirmation messages to each patron as each refund is completed.
We have asked that our patrons remain patient as each refund is handled individually and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your time and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management TeamInitial Complaint
01/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On 11/19/2022, I bought 2 tickets for the *********************** Impersonator Show. Because of an emergency operation we were not able to attend. The palace said we could use the tickets for a following show. We chose the ***************************** Show on Feb. 10, 2023. We were notified that the Palace was sold and that we would be refunded the price of our tickets because the show was cancelled. I have been in contact with the Palace and they assured me that we would be refunded our tickets but as of now,(Jan. 29.) I have not received a refund. I did write to their e-mail address and received the attached message but without a refund.Business response
02/01/2023
*************************
Wisconsin BBB
*******************************************************
VIA EMAIL
February 1, 2023
RE: Palace Theater/File #********
*********************-
I am in receipt of your letter of January 29, 2023 (#********) referencing a complaint filed by ******************************
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business. We received request from ********************** Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email *************************************) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues (***************************************). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed.
We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your patience and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management Team
**********************************Customer response
02/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased two tickets to the upcoming show ******** at their box office while attending a ******** tribute . They announced next years show and we purchased them right away. Now they have shut down and I have sent 4 emails seeking a refund which since I paid in cash will need to be via a check. They havent requested my information to send that check, they havent responded via email, their phone isnt working , they have shut down and are no longer in business and said they would be refunding but havent . I would like my money back . There is no number, no email no way to contact.Business response
02/01/2023
*************************
********* BBB
*******************************************************
VIA EMAIL
February 1, 2023
RE: Palace Theater/File #********
*********************-
I am in receipt of your letter of January 26, 2023 (#********) referencing a complaint filed by ****************
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business. We received request from ********************** Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email *************************************) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues (***************************************). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed.
We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your patience and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management Team
************************************** us why here...Initial Complaint
01/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered tickets to The Rush Tribute Band for a gift on 12/15/21. The concert was supposed to be on September 24, 2022. It was canceled and were told I was going to be refunded the $107.96 in an email. Order #********. I them sent an email on 9/28/22 about the refund, received email back stating it was going to take a bit for the refund, lots of them to process. I then called several times and let messages and got no response back. I then proceeded with another email on 11/2/22. The person called me and apologized and said it was the owner refusing to give refunds. She said I will refund your account. It was pending on my credit card and three days later was gone. The owner had stopped all the refunds that she had put in place?? He was refusing to give the money back.and then only to find out he closed the place.Business response
02/01/2023
*************************
********* BBB
*******************************************************
VIA EMAIL
February 1, 2023
RE: Palace Theater/File #********
*********************-
I am in receipt of your letter of January 23, 2023 (#********) referencing a complaint filed by ********************************
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business. We received request from ********************** Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email *************************************) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues (***************************************). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed.
We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your patience and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management Team
**********************************Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have not received a refund of $310.90 for a Dec 9th, 2022 canceled ************************* show at the Palace. Per their initial request, I provided all information to them to receive this refund. I was told by them thru voicemail and email that this would happen "within 30 days". On Dec. 19th, they permantly closed their doors without notice or explanation, and no longer answer email or phone calls.Business response
02/01/2023
*************************
********* BBB
*******************************************************
VIA EMAIL
February 1, 2023
RE: Palace Theater/File #********
*********************-
I am in receipt of your letter of January 23, 2023 (#********) referencing a complaint filed by **********************
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business. We received request from ********************** Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email *************************************) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues (***************************************). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed.
We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your patience and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management Team
**********************************
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Contact Information
Customer Complaints Summary
56 total complaints in the last 3 years.
1 complaints closed in the last 12 months.