Business ProfileforSteve's Plumbing, Inc.

We had a technician (********) come out to our vacation property on July 3rd to replace the heating element on our hot water heater. ******** advised my husband he didn't have the exact element as the original but the one he did have would work.Several hours after the replacement, our water was just barely lukewarm. I took a shower about 7 hours afterwards and by the end, the water was ice cold. No other hot water had been used. It took more than 24 hours for it to heat up again just enough for a single shower and then again, back to ice cold. I called the office the evening of July 4th and left a message with the answering service. A woman called back July 5th and as I was attempting to explain the issue, she spoke over me multiple times. Eventually I was able to tell her that the work done was not done properly and we would like someone to come back. She said there were no available appointments the remainder of the week we were there so I agreed to an appointment the following Friday, July 14th at 8:00 am. I explained that this would involve us taking time off work because we live 3 hours away. Less than 24 hours before this appointment, I was notified the part needed was on backorder and they were canceling the appointment. At this time, my husband and I had already taken PTO that we could not rescind. I was very upset and asked to speak to the office manager. When the manager called me back, she was sarcastic and unprofessional and at one point made a snide ****** about how my employer probably would be happy if I came into work instead of taking the day off. I ended the phone call after that comment. My husband and I replaced the part ourselves and when we took the element out that the technician put in, it was broken worse than the one he came to originally fix. Being that he was supposed to be the expert, we trusted him when he said this part would work. Not only did it not work, it broke after minimal use and could have burnt out our unit or worse.