Complaints

This profile includes complaints for Affordable Pre-Owned Autos's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affordable Pre-Owned Autos

  Bluefield, WV 24701

• 

  Affordable Pre-Owned Autos

  432 Athens Rd Princeton, WV 24740-9097

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  Affordable Pre-Owned Autos

  80 Locust St Princeton, WV 24740-3633

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Additional information received on: Mon, Oct 3, 2022 at 8:26 AM

  Sat 9/10 I received my car back and was told to call ***** that they could give me a code to get the things on the dashboard working. The car was retuned with a knocking under the hood and nothing on the dashboard works. You don’t know how much gas you have. The radio doesn’t work, the air conditioner, the whole screen in the middle of the car will not do anything. A message appears on the screen that says “please enter anti theft code”. So the car wasn’t returned to me at all in the condition i drove it off the lot. Monday 9/12 I contact ***** for the code. I speak to Jonny whom I’ve dealt with basically the whole time who tells me the guy who is able to get me the code will not be back from vacation until 9/19 and that I can call back and get the code then and they will not charge me for it. On 9/13 I receive a call from ***** and it’s Jonny again and he states to me that they never got the car back. They weren’t the ones who did the work on it and so they will be charging me $100 dollars to take the radio back out of the dashboard. I call and speak to Jonny at ***** Monday 9/19 and tell him I won’t have the time to bring the car out there until Thursday 9/22 just because of my schedule and extra things with the kids. Anyways he asks me did I get the radio off the dash. I replied no that I was just gonna pay them to do it. Jonny urges me to save money and watch a ******* video and take the radio out myself and just get the numbers off the back before coming out there. On Thursday 9/22 I got the numbers needed off the back of the radio by watching a ******* video myself. Call and Jonny tells me I don’t even need to come out there I just need to give him the information. So I give it to him and he calls me back in about an hour with a code ****. I put the code into my radio and it says the code is incorrect. So I put in the code again and it locks my radio for 30 mins. I didn’t get the time to call ***** back into Thursday 9/29 but I did and Jonny said they would run the information again just to be sure. He calls me back an hour later and confirms that **** is the correct code. I put it in as I’m on the phone with him and it still says it’s incorrect. He says I doesn’t know because that’s the code that he got with that information. So basically although I got the car back I still did not receive the car I drove off the lot.. I wouldn’t have bought the car that I am basically being forced to pay for now. This is just an addition to the list of previous things I sent to you before. I just wanted to update on what I’m still dealing with. Attached is my bill of sell. ID ********

  Business Response

  Date: 11/17/2022

  Dear BBB Serving Canton Region & Greater West Virginia

  On the 15th Day of April 2022, **** ******* *** ******* **** made the purchase of a 2016 Dodge Journey from Affordable Pre-Owned Autos, for the sum amount of $12,000.00 with the down payment of $2,000.00. The salesmen Brandon ****** completed the transaction with **** ******* *** ******* ****, with the signing of a Bill of Sale Agreement and ^“As-ls" Buyers guide. During the transaction the salesman made Ms. ******* *** *** **** both aware that the vehicle they were purchasing was being sold to them "As Is", and that the price of the vehicle was being reduced from the retail price of $13,000.00 to $11,220.29 Ms* **** agreed to the "As-is" agreement and signed both documents. With formal document signatures the transaction was closed and Ms. ******* received ownership of the 2016 Dodge Journey.

  A few months later, Ms. ******* reach out to the salesman who sold her the vehicle and said that the 2016 Dodge Journey would not start. Ms. ******* then explained that she had the vehicle transported to ***** ****e service department located at *** ******* *** Princeton WV 24739. During the conversation Ms. ******* explained that the service department was quote, "giving her the run around", and that they would be charging her $400.00 for diagnosing her vehicle. Uneasy about the diagnostic fee and how long the vehicle had sat at Rameys, Ms. ******* ask the salesman Brandon ****** if there was anything that the dealership could do to help. Eager to assist Ms. *******, Mr. ****** told her that he would be happy to check her vehicle out. Ms. ******* dropped her keys off at Affordable Pre-Owned Autos where she then met with the salesman. Mr. ****** told Ms. ******* that he would get the vehicle transported to a garage to have the vehicle looked at and fixed. When the tow truck drive arrived at ***** ****e service department on 8/10/2022 to pick up the 2016 Dodge Journey he had noticed that the interior molding of the vehicle was tore apart into multiple pieces and the Audio system was not working. He then transported the vehicle to the desired service department of Affordable Pre-Owned Autos.

  The next day the service department ran multiple tests on the vehicle and came to the conclusion that the Body Control Module in the 2016 Dodge Journey was the core reason for the problems Ms. ******* was having out of her vehicle. The salesmen called Ms. ******* to tell her about the issue that they had discovered. He explained to Ms. ******* that the dealership had to order the Body Control Module and that it may take sometime to receive the part. Ms. ******* told Mr. ****** that was fine. Mr. ****** told Ms. ******* that we would alert her when he had any further updates. The body control module was order on 8/12/2022 and delivered on 8/25/2022.

  When the Body Control Module arrived, the dealership made it a top priority to have it installed onto the vehicle. As soon as the Body Control Module was installed on Ms. *******'s vehicle, Mr. ****** called her to make her aware that the parts had been installed and that the dealership was waiting on the appointment to have the vehicle flashed. Ms. ******* was furious with the salesmen and said it was taking too long to have her vehicle fixed. Mr. ****** assured her that he was doing all that he could do to get her vehicle fixed but he could not give her anymore updates until after the appointment at ***** ****e to have the vehicle flashed. Furious with the news Ms. ******* hung up on Mr. ******. The next day Mr. ****** received a very distasteful text message from Ms. ******* stating that if we didn't have her vehicle repaired in the next two days, she was going to seek legal representation on the matter.

  Mr. ****** later called Ms. ******* and told her that he respected her decision to seek legal action on the matter. He also reminded her of the appointment he had scheduled for her vehicle and that there was nothing he could do until then. After apologizing to Ms. ******* for the inconvenience of the appointment date given to the dealership by ***** ****e Service Department, Mr. ****** explained that he couldn't do anything but accept the soonest appointment date they had available. Mr. ****** reminded her that the vehicle she purchased was sold "As-Is" and therefore the dealership was extending out its services to her out of good faith and that there was no need for either sides of the party to be hostile with one another. Mr. ****** apologized for the inconvenience and assured Ms. ******* he was doing all that he could do. On 9/09/2022 the vehicle was repaired with the flash procedure. Mr. ****** then called Ms. ******* to let her know that the vehicle was repaired. Mr. ****** informed Ms. ******* that we repaired the broken interior molding that ***** ****e had left disassembled. With relief, Ms. ******* said thank you and that she could not pick her vehicle up until later in the evening. Mr. ****** assured her that there was no need to thank him that he was happy to help. He also volunteered to deliver her vehicle personally to her residence for the inconvenience. On 9/10/2022 he delivered the 2016 Dodge Journey to Ms. *******'s residence where he met with Mr. ****. Mr. ****** gave Mr. **** the keys to the vehicle, shook his hand and with sincerity and stated, " If you guys need anything else, give me a call." Mr. **** said thank you and the matter had come to an end. ******* still drives her 2016 Dodge Journey on a daily basis.

  In conclusion, Affordable Pre-Owned Autos extended every resource it had possible to make the vehicle buying experience the best it could be for Ms. *******. Even though Ms. ******* was fully aware the vehicle that she purchased was sold "As-Is", we strive to make sure that all of our customers are fully satisfied. If and when a problem occurs we make it our top priority to find a solution and provide the upmost service we can to remedy the problem. We at Affordable wish Ms. ******* the best with her 2016 Dodge Journey. If there is any further questions or concerns on this matter, feel free to contact us anytime. Thank you for your time.

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In regards to the complaint I made on 09/09/2022 ID ********* no my complaint has been nowhere near resolved. The AWD is now going out in the car. I was leaving a football game with my daughters the evening of Wednesday October 12 when the car started putting acting like it was gonna stop. So I pulled over and turned the car off and restarted it. We made it home fine the car acting fine on the way home. The next morning I started the car went to pull off and it did the same only this time was making a grinding noise. Then the “Service AWD” came up on the dashboard. Now the car sounds like this every time it is started. I’ve been waiting to see what’s going on before wasting anymore money on it. I’m already out of enough and the holidays coming up I just can’t afford to make so many major repairs on a car I have had barely half a year and most that time it was sitting somewhere to be fixed as I was paying for rides back a forth places, plus the payment and insurance on that car I couldn’t even use. Attached is a pic of the dashboard that morning. The airbags aren’t working now either. I don’t even know when that light came on it was just pointed out to me and I was told I better get that checked out or it wouldn’t pass for an inspection sticker. Thank you all for your help. I hope you have a happy holiday.

  First I would like to thank you all at the BBB for your attention and attentiveness on this matter. I had gotten a letter that after sever attempts you were unable to contact Affordable Pre-Owned Auto and I want to apologize that this matter has been so drawn out. I would like to point out how Affordable Pre-Owned Auto keeps pointing out they sold me a car “as is” and I would like to be the first to point out yes  I heard “as is” loud and clear. I also heard they Affordable Pre-Owned Auto’s Sales person Brandon ****** guarantee they were selling me a good quality dependable vehicle. That is absolutely what I did not get. Had Brandon told me they really didn’t know the quality of their cars and that it was a toss up rather is was a good car or not because it’s “as is”, I would’ve went somewhere else. Had he told me he had no idea the conditions of the car and it just showed up on the lot and that how they planned to sell it “as is” I would’ve went somewhere else. Had he been honest and said I may get a month before I have to put some real money into plus the payment and full coverage insurance I would’ve taken my business somewhere else. The list of things that they are trying to stand behind selling me this car that they could’ve told me about their practices there at that car lot is endless and would’ve led my business elsewhere. If they are standing behind selling me that car as a good quality dependable car then that says a lot about the business because it has definitely been the opposite. Throw in how it’s a “daily driver” but before my second payment ever even left my bank account the car was broke down. That’s already been stated, and was broke down for months and happened to be in their possession a big part of that time. Brandon never called me to tell me anything about the vehicle. Any updates I got I was the one to reach out. I never actually spoke to Brandon on the phone until the day I was told I could pick up my car. I called him shortly after he dropped it off and told him all the problems it was still having and all the things in the dashboard that also weren’t working that he was very aware of because he is the one who dropped it off to my home as they stated and told me I needed to call ***** for the code. Well for one why say you’re gonna take care of a problem and bring me back a car with even more problems? Why you trying to act like ***** was the reason for the problem but you told me before you had an appointment scheduled with them for my car to go back there after you getting it from there? None of it makes sense and never did to me either. Why won’t he disclose even to you guys where he actually got the car fixed? However as I stated I called ***** about the problems that Brandon was definitely aware of stated before and them giving me the code **** twice and it not working. Brandon sold me a car I coulda went and bought for $2000 cash out the trading journal or ********* not a car worth financing. Everyday something new is wrong it seems. Me and my daughter ran out of gas on the side of the road on the way to my sons baseball game and ended up sitting there so long we missed the game. I got a little over a  month to enjoy a car worth going to a used card lot and buying. However it hasn’t been anything but a waste of money since. Extra expense on top of extra expense you don’t expect after going to a lot to get a car.

  
  Regards,
  **** *******

  Business Response

  Date: 12/12/2022

  To Whom It May Concern:

  I am in receipt of your complainants' response to my Answer to her Complaint. As I stated in my previous correspondence, my client has already went way above what they were legally obligated to do by repairing the first problems of which she complained.

  ***** ****e has a reputation of being slow and expensive but they are the only ***** Dealers in our area. We paid them for parts and installation out of good faith to the customer.

  Ms. ******* has had the car now seven months. I am enclosing copies of documents of sale numbers l. 2. and 3. As for number 1 you can see the price of the vehicle was reduced S 1,200.00 per her request as consideration for her purchase. The "as is" paragraph dated 415-22, plainly states the terms and conditions of the "as is" purchase signed by Ms. *******. In exhibit 2 the buyers guide also states and explains "as is" no dealer warranty and Exhibit 3 is signed and dated by Ms. ******* on 4-15-22.

  We are very sorry that Ms. ******* has had problems with the car. We had no way of predicting future problems. We certainly hope Ms. ******* is able to find an independent garage that will repair her car.

  Thank you for your time and attention to this matter.