Business ProfileforMVB Bank Inc

****** ***** has not resolved my remaining balance to be sent to my connected external account or mail a check to my address. My direct deposit came 6/7/24 and my money spend account 1 was frozen without informing me why via email. I contacted 6/7/24 was advised multiple responses that were confusing: first the account was frozen for a negative balance which will be unlocked once the balance was paid for $19. My direct deposit covered the negative balance leaving a remainder of over $1380 it is still frozen not allowing me to access my balance. I was told via phone the account is being closed and I would receive a email for the next steps but it is not closed yet so I have to wait for it to close. I was then emailed it would unlocked and to call for help with my account and not to worry. I called again and was told there is nothing they can advise me but a specialized team is working to resolve my account and no manager or supervisor is available and they will just tell me the same thing. No one was able to provide accurate information on when the process of my remaining balance can be sent to my external account or mail a check to my address and why it is froze and “going to be closed but still open” why my remaining balance has not processed to be sent yet or why are there representatives not providing up to date information or notes to inform me; why can’t I directly communicate with the secret specialized team when I am told to call via app for help with my account yet they don’t help or resolve my account to allow me access to my balance. They won’t let me close the account that is supposedly frozen and being closed but still open to at least start the process of sending my remaining balance either and beyond fishy, unprotected unprofessional service with a horrible experience because holding my money without informing why or starting a process to send my remaining balance is not for my protection n freezing my account without resolving rapidly with clarity.