Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband that I am currently separated from admitted himself into Harmony Ridge Recovery Center 9/26/2023 and left this facility October 31, 2023. With no knowledge of him utilizing my healthcare I was unaware of his admittance into this recovery establishment. I have received a bill in my name in the amount of $80,000+. When I called to ask why I am receiving this bill it was stated it was because I am the primary insurance holder. After discussing this with my insurance company I was informed that when someone is receiving care, bills are to be placed in the person's name receiving the treatment (excluding minors). I did not sign nor approve me taking responsibility of his medical bills. This bill and any additional responsibility to owing money to this establishment needs to be placed in ******* name (invoice number ********). I am not his guarantor as I did not sign any documents and am not the individual that received the treatment. Tax ID for Harmony Ridge: *********

  Business Response

  Date: 01/04/2024

  Hi ********,

  I apologize for you having received this. Please disregard this statement, as it was sent in error. 

  Thank you for informing us of this, and again I apologize that this statement came to you. If you have any other questions, please feel free to call our office directly at ************.

   

  Business Response

  Date: 02/01/2024

  Understood. We sent out a memo to the address you provided with the information, on paper, that you have requested. Again, apologies for the error. 

  Customer Answer

  Date: 02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******** *******

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this facility with 15,000 in cash in my pocket. Once there, they assured me that my insurance would cover the cost of all the treatment. Also, they said that once I completed the program that they would mail me a check for the money I brought with me. Well, after returning home to Louisiana I was notified that my insurance would NOT cover the expenses. So I have now received three (3) invoices for 88,000 for services my insurance wouldn't cover. At one point during the stay on Friday Sept 1st my counselor took me into her office and told me that my insurance was NOT going to cover anymore of my stay and told me I could leave. Less than 1 hour later they brought me back in the office and told me that my insurance WAS going to cover the rest of the treatment cost, so I stayed until Sept 12th. Much to my dismay after talking to my insurance company, they wouldn't cover it because it was out of network. Harmony Ridge never told anything remotely close to this, and I could not verify anything with my insurance because I had no access to a phone or the insurance card in my wallet they had locked up. So now I am out 15000, and they want me to pay them 88000! I quit my job to go to rehab, and now they are trying to sink me financially. I want my 15000 back due to the pain and suffering that this has caused me, and the fact they told me on several occasions not to worry my insurance would cover it. This doesn't even begin to scratch the surface of the ****** ***** *** *** compliance violations I saw at this facility while I was there. I have left 4 voice mails and emailed my Case Manager and I have yet to receive any response whatsoever.

  Customer Answer

  Date: 12/08/2023

   

  complaint #********

  Company: Harmony Ridge Recovery Center LLC
  Consumer: ******* *****
  
  This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.
  
  Please click on the link below to access BBB's Online Complaint Management System to read this message.
  
  
  ** *** ******************************** ***** ***** *************

  Business Response

  Date: 12/14/2023

  
  To Whom it May Concern:
  
  It is common practice for our facility to work with patients when it involves paying cash for receiving treatment. This situation involved the individual whose employment ended,  thus leaving his insurance eligibility in question. Our administrative and billing team worked and continues to diligently work with the insurance to obtain payment for the services that were rendered properly.  In the event that we receive payment in full, from the insurance company, we will gladly return the sum of money that was paid for these services, which is currently the only form of payment/reimbursement that was received for this person. When dealing with third party payers, every situation is sheerly an estimate, simply because of the complex nature of the insurance billing/reimbursement system. There are never times that we can/would guarantee insurance payment for services. 
  
  It is also common practice that in any situation that a person's insurance is billed for services, we send billing statements to patients. Typically, we will send 3 letters that are always subject to change, based on ongoing efforts that are made to collect payment from insurance companies. 
  
  In closing, I will reiterate, we will gladly reimburse this person the money that was paid once the insurance pays the claims, that we continue to work on, in full. 
  
  Sincerely,
  
  Pat *******
  
  ARH Medical Group
  Chief Executive Officer
  ***** ************