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Business Profile

Online Retailer

Stocktee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Stocktee's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stocktee has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stocktee

      19027 Spruce River Rd Jeffrey, WV 25114-9708

    • Stocktee

      Newport, VT 05855-9752

    • Stocktee

      814 Mission St Ste 600 San Francisco, CA 94103-3025

    • Stocktee

      814 Mission St Ste 600 San Francisco, CA 94103-3025

    • Stocktee

      312 W 2nd St Bar Nunn, WY 82601-2412

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some parks from Stocktee December 2 their shipping says 5 to 15 days. I was hoping I’d Get these before Christmas I text them and they said they were on their way now it is January 1, 2025 and I still haven’t seen the product do not ever order from Stocktee again they do not keep their promise very disappointed never again.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Vikings Jacket in an XS, but the jacket was still to big. I send an email as soon as I tried it on which was within the five days for a return. I than received this message back We kindly ask you to send us the measurement photos of the product you received. These photos are essential for us to accurately assess the issue you're facing and take the necessary steps to resolve it. As soon as we receive the measurement photos, we will immediately check them and work with our team to find a solution for you. Please understand that this process is important in ensuring that we can provide the best support possible. I received a response stating I had 3 options 1. I need to pay an extra $51.00 cause of the remaking cost and they gave me a size chart with the same exact size chart as before. 2. We would like to resolve your complaint by offering you a 15% discount on your next order as a gesture of goodwill. You can keep the product or give it to a friend as a gift. 3. If you choose to receive a full refund, you will need to send the item back to our warehouse in Vietnam (our company is registered in the United Kingdom, and our main factory is located there). This process will be costly and time-consuming, and all fees will be borne entirely by you. We do not recommend this course of action. I would just like to return the Jacket, now I am out $139.00 and left with an over size coat

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April or May of this year I purchased, on line, a Detroit Lions shirt from Stockee. When the shirt came I put it in my closet and didn't think about it until a few weeks ago. I put it on and it was too small. I contacted the compaany for an exchange for a larger size and they told me I had to take pictures and measurements of the shirt. Since I am handicapped, it was a real problem to do that. I contacted them again and was advised that they would give me a 25% discount for another shirt. When I told them that was not what I wanted, and to please send an address for me to send back the shirt, they informed me that the warehouse was in Vietnam. Since postage would be prohibited I again asked for a full refund They will not honor my wish, so I am not stuck with a shirt I cannot wear. Their customer service is the aboslute worst! I cannot remember how much I paid for the shirt, but I am sure they have records of my transaction. Please help! Additionally, I can send you the emails that we have shared going back and forth, I just don't know how to do that!

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered a pair of Green Bay Packers tennis shoes for my husband's 75th Birthday, he has been a Packers fan since the 1950's. However, they came in a box that looks like they pulled it out of the garbage dump, and they are not monogramed. and they were women's shoes. I tried to contact them, but no one answers the phone. I texted them a couple of times and I was told they had to be in their original box with all the paperwork attached, well they didn't send any paperwork. This is the worst company I have ever delt with.

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased from Stock Tee a ** **** Jacket as a Bday gift for my Husband on 1/14/24. Got a order confirmation, receipt confirmation even and they took the $129.98 - and have not received (with priority mailing). The phone number on the receipt just rings and rings - no answering machine. Sent an email also. Looks like I got scammed. Will be disputing charge with my bank today. Wish I had seen these complaints and reviews previously. Any one know what *** ***** *** is? They are the one's who sent the receipt.

    • Initial Complaint

      Date:01/26/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company failed to provide order confirmation tracking info. There phone number is not a working number and you receive automated generated emails

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a shirt and the quality is not anywhere near what was expected. It's cheaply made polyester and very thin. I've emailed them several times and they refuse to let me return it or give a full refund.

    • Initial Complaint

      Date:11/16/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction : Friday August 18, 2023 Receipt number of #********* was provided in the email confirmation Received email confirmation of the purchase of tennis shoes, for a total of $139.98 same day as purchase, have received nothing since. Attempts to reach 'Customer Support' by the information provided on the email confirmation yields nothing - message states "We would like to show you a description here but the site won’t allow us" Site is ********************************** Phone # provided on the email confirmation - is always a recorded msg stating they do not have adequate staff to answer all calls, so they ask for you to leave a message, and they will return the call. I have not left a message as I do not want to provide them with any additional information from me, i.e. a cell or home phone number

    • Initial Complaint

      Date:10/27/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Ordered a Signature ********** Hoodie. I've tried calling to get a Delivery Date or who is going to Deliver it. No Response to Emails or the Number Provided.

    • Initial Complaint

      Date:10/09/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ***** sneakers on September 25, 2023, never received any information about when they would arrive or was my order even placed. To date I have no sneakers and over 200.00 was taken out of my account on the same day. I tried calling them all I received was an answer machine that quickly hung up before I could put in any information.

    Stocktee is NOT a BBB Accredited Business.

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