Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023, we purchased a brand new Jeep ******** High Tide will all the options. In April of 2024, we began having issues with the Jeep. They would fix something then the engine light would come on, again and again. They finally kept it in the shop after us returning from vacation with the light FLASHING when they told us it would be ok to take and they could not give us a loaner. Every time the Jeep was returned to us we would drive it at most 2 weeks and the light would appear again. The last time it would not leave the driveway and had to be towed to the dealership. That was in August and we haven’t seen it since. We are being told it can’t be bought back because it was not in the shop 30 solid days before our 1 year anniversary of owning it. We have the paperwork from the many trips and parts that have been replaced. I have been driving a compass and renegade that they provided while paying the payment and insurance for a$60K vehicle.

  Business Response

  Date: 12/05/2024

  To whom it may concern:

  We are writing in response to the complaint ********. Our goal is to provide excellent service to our customers, and we are committed to resolving this matter in a fair and timely manner.

  The vehicle in question has been under repair at our facility, and we have been actively working with ********** to address the concerns raised by the customer.

  We have maintained open communication throughout this process and have kept the customer informed of progress.

  We understand the inconvenience this situation may have caused the customer and are committed to resolving the issue as quickly as possible. Currently the vehicle is still in the process of being repaired, and we are doing everything we can to expedite the completion of this work.

  We appreciate the customer's patience and understanding during this and are confident the steps we are taking will lead to a satisfactory resolution. Thank you for allowing us the opportunity to address this issue.

  Sincerely,

  Tyler F***

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehical taken to the dealership on May 28th, 2024. The issue was a leak from my rear back glass that got to the RF hub. The dealership charged me $3498.00 to replace the back glass/seal and the RF hub. After picking up my truck and deciding to take precautionary measures to prevent another leak from getting to the RF hub agian I noticed several issues wit the replacement of the back glass/seal and the replacement of the seat belt and backseat that they removed to do the work. I have pics/video of the issues I found as I came to find them when removing the backseat. The inside seal is being shredded when the window struggles to slide in the track when opening and closing the window. The outside seal around the glass looks very bad (not sure if it seals or not) the rear firewall panel was only put into place with 2 out of 6 plastic clips it calls for to hold in place properly. The bracket that the seat belt goes through at the top of the seat wasn't mounted properly where it was suppose to be. The bolts that mounted the bracket at the top of the seat was missing completely and the bracket was laying on top of the seat belt roll on the floor. The plastic cover that covers the bracket when mounted properly to the mount at the top of the seat was placed where the bracket should have been as to hide it from being noticed that the bracket wasn't in place. This prevented the seat belt from operating as designed and putting anyone that used the seat belt at risk. I tried to contact the dealership through their website under the contact us section where it says to if I am to have any issues. I tried twice with no response except from an automated response machine. I do not have record of my attempt due to it being on thier website but I do have the responses they sent automated. I picked up my vehical on July 9th 2024.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2023 we traded in our jeep and I was contacted by *** ******* ( this after several voicemails for another person and didn't hear back) about obtaining a refund for the gap insurance we had obtained from them when we purchased the jeep. He sent me the contract cancellation request form, I completed it and sent it back on December 26th, 2023. Lee stated it would take anywhere from 30-90 days to receive a refund. I've owned MANY vehicles in the past and never had it take 3 months to receive a refund for the gap insurance. I have not heard anything from *** as of today nor have we received a refund in the mail, so I sent him an email to check on the status of our refund and his email bounces back. I have left a voicemail and sent a message through the dealership website and no one has called me back. I would like to know the status of the gap insurance refund and for someone from that dealership to contact me.

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was January 17 2023. Made 3 phone calls to dealer August 9 2023 after finding feature doesn't exist. No Spare tire in vehicle is a safety issue and cars without are said to be illegal.

  Business Response

  Date: 08/15/2023

  We have read over the complaint from Ms. ******, and we have spoken with her about this matter recently. I am attaching the Window Sticker from her car. This would indicate the addition of a spare tire, if one was to be included. This one does not. When it does not include a spare tire, it includes an infation kit. In the second photograph that she sent shows the inflation kit that was included with the purchase of her car. 

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jeep on 11/26/22, no financing. I also ordered five 18 inch wheels and tires on the same day. They called to come get the tires/wheels installed on 12/7. I drove ( in another car) to the dealership to check the status of the service. They put the original tires and wheels back on the jeep, the parts manager ordered the incorrect wheels and the combination would not work. The correct size was reordered, I was called again on 12/9 for installation of the wheels and tires. I arrived at near closing time and the wrong size tires and wheels were installed. They told me to go ahead and leave and call the salesperson in the morning. I have made multiple calls, on site discussions for the chain of command including the sales manager. I am getting the run around and the tires (rubber) and wheels (inside aluminum) are still not corrected. They are now telling me that since I drove off the tires are worn/used. There are many more details in this deal, too many to explain. ie the ordering parts manager, who ordered the wheels and tires, quit without notice and did not inform the next person about his error. This is a certified jeep dealership, they should be able and competent to order the correct item for a 2023 jeep. The dealership is no longer answering my requests for return calls and stated it was a closed matter. The general manager has avoided all requests to resolve this. (Note I spent $57,354.56 on the jeep and $3670.31 on the wheels and tires) I have called the Jeep customer service and they took the complaint but directed me back to the dealership for resolution since it is an independent dealership. I would request the correct 18 inch wheels and tires versus what they installed.

  Business Response

  Date: 02/16/2023

  We have taken his wheels and tires back. And he has been refunded his money.

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** *******

• Initial Complaint

  Date:05/18/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2022, I purchased a 2018 Dodge Ram 2500 from Chrysler Dodge Jeep RAM Fiat of Morgantown. The vehicle had 81,028 miles on it at the time of the sale. The purchase process went relatively smoothly. I was happy with the sales team (or so I thought). They gave me what I wanted for my 2005 Ford F-250 trade and I was fine with the pricing of the vehicle. I've purchased enough vehicles to know that I want the dealership to provide a short term warranty to cover anything that may have been overlooked or go wrong right away. I requested a 60 day warranty and the dealership refused. They said they don’t offer a warranty for any vehicle over 80,000. They said they sell those “As Is” and informed me of the 3-day return policy. They told me that the best they could do would be to sell me a 3-year, 36,000 mile powertrain warranty to protect me in case anything went wrong. I talked them down on the price of the warranty to a point where I was still comfortable with the monthly payment. I took the truck home, excited about the purchase. On Saturday, my wife used the truck to pick up some items from our storage unit. I asked her how she liked driving it and she told me that it made a whiney noise when she was coming home with the load. I took the truck to work the next day and that is when the real problems emerged. I also noticed the whiney sound. Then when I was ready to leave my job site, the truck wouldn’t start. I called *** for a jump, but it didn’t work. I called my wife to tell her what had happened and we began discussing the “As Is” sale of the truck. My wife knew from research during a previous purchase, that a law had been passed in West Virginia that allowed “As Is” vehicle sales under certain conditions; whereas, they had not been allowed before 2019. She told me the conditions per SB 543: See attached for more detail and remainder of complaint.