Reviews

This profile includes reviews for Astorg Auto of Charleston, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astorg Auto of Charleston, Inc. has 6 locations, listed below.

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  Astorg Auto of Charleston, Inc.

  7 Dudley Farms Ln South Charleston, WV 25309-8249

  
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  Astorg Auto of Charleston, Inc.

  1501 7th St Parkersburg, WV 26101-5003

  
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  Astorg Auto of Charleston, Inc.

  2028 7th St Parkersburg, WV 26101-3802

  
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  Astorg Auto of Charleston, Inc.

  1401 13th St Parkersburg, WV 26101-4147

  
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  Astorg Auto of Charleston, Inc.

  5 Dudley Farms Ln South Charleston, WV 25309-8249

  

Review Details

• Review fromKris C

  Date: 08/18/2024

  1 star
  My experience was equally as bad. I dropped the car off on a Friday evening and never heard from anyone. Had to call to find out if they had even looked at the car. They quoted me $16,500 to repair my 2013 Mercedes and claimed the brakes and rotors were shot; sub frames shot; struts bad, etc. I told them I would only authorize certain repairs which I marked on the quote and that alone totaled $3000. I then had to call repeatedly for 2 more weeks to get updates because no one would take the initiative to call me. Even had to drive an hour there to see if the parts had arrived! I insisted on a discount because of their complete lack of service and then finally gave me 10% off at the end. But the best part? My friend put the car up on a rack only to find there was NOTHING wrong with the front sub frame (only the back which they did replace under warranty); NOTHING WRONG WITH THE BRAKES OR PADS; NOTHING wrong with the STRUTS OR FRONT FRAME. Only cosmetic damage to some plastic parts. The car was very clean. Astorg is crooked and tried to take advantage of me which is unethical and just plain wrong, especially under the brand of Mercedes-Benz. I would give them ZERO stars if that was an option.

• Review fromJessica K

  Date: 06/07/2024

  1 star
  If I could give a ZERO STAR RATING, I would. My husband and I came in, found a brand new 2023 Dodge Challenger, had only 42 miles on it, never owned, and Astorg Auto told us we were approved on May 4th, through ******* ***, with a $2000 down payment on top of the car's rebates. We signed the paperwork, put full coverage insurance on it, set up total car warranty, and drove it home. Over a week later, Astorg calls us and demands us to bring back the car back immediately, which costed us over $2000 in sales that we had set up that day that completely fell through due to us not showing up. They tell us that ******* *** decided all of a sudden to consider it a used car and that their policy changed as of May 1st, so they were offering less money on the loan and required $9000 MORE on the down payment before we could have it!!!! On top of that, Astorg is now REFUSING TO GIVE US OUR $2000 DOWN PAYMENT BACK!!! They said, "looks like you got a double-whammy... you lost your car and your money!!!" They are crooked and I highly, HIGHLY recommend that you STEER CLEAR of this company!!! They are thieves and liars!!! We are in the process of suing them to get our money back! AWFUL EXPERIENCE!!!

• Review fromJessica L

  Date: 05/28/2024

  1 star
  Purchased a 2024 Mercedes Benz GLS 450 in October 2023. Buying experience was top notch! A couple of weeks after our very expensive purchase we noticed a paint defect on the vehicle. Texted the sales person and he told management. A week went and then another and another. I was NEVER contacted by management. Texted the sales person again! He was very apologetic and was gonna reach out to management again to see how to go about this situation to get my vehicle repaired. November and December rolled around my car wasn’t fixed and I was never contacted by management! I left multiple messages for management, NO response! Here we are and it’s May 2024 and my car hasn’t been fixed. I’ve never been contacted by management. I had to reach out to Mercedes Executive Manager. He told me last week that Astorg would call me that day to set everything up! Days went by and SURPRISE NO CONTACT! I had to contact the Executive Referral Manager again. In less than 24 hours, Mr S*******, the service manager at the ********* KY dealership reached out to me. He had a body shop appointment set up and a getting me a rental vehicle. Sadly I have to drive my vehicle all the way to ********* bc I bought it at Astorg, but Mercedes is getting me a rental car. This has been a headache. I spent over 100k on a vehicle from Astorg and now I have to take it to another dealer to get it repaired! PATHETIC SERVICE AT ASTORG! MANAGEMENT IS AWFUL. We planned buying our daughter a new Benz on 2 years for her high school graduation but it won’t be from this dealership! I’ll drive 3 hours to ********* KY to buy another Benz instead of using the dealer in my back door!