We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toys

Totalhill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product on 4/24/25 and never received an email confirmation. I received an email that a transaction went through ****** to **** *** ***, but not Totalhill.com. I tried to contact this company via email and never received a response. I also tried to call the number listed on their website and it has a message that states "your call cannot be completed as dialed." I have not received the product or any communication that this will be sent out. Thank you.

  • Initial Complaint

    Date:04/17/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site, which is on-line, is set up as a scam/false website conning unknowing people (like myself) to purchase items, pay through ******, and then find out that the charge went to an unknown individual not the store the purchase was supposedly made from. The website: ***************** or for my particular item ordered: https:*************************************************************************************************** The entire process looks legit up until you get the confirmation from ****** in e-mail. Clearly this site should be shut down!

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on April 5, 2025 and haven't received the item or any shipping notification. Sent email requesting stays of my order due to not receiving any information about when order would be shipped. Received no response. Called listed phone number and its disconnected. I will notify my bank of this scam.

  • Initial Complaint

    Date:02/20/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 products from website. After checkout the screen said I paid nothing for no products and there was no order number yet I received an email immediately saying I paid through ****** in the amount of 25.82. Interestingly enough, I didn't even use ******. It is a definite scam!

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on Jan 8, 2025 and haven't received the item or any shipping notification. Sent email requesting refund due to not receiving any information about when order would be shipped. Received no response. Called listed phone number and its disconnected.

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shampoo products on 10-18-2024. Received confirmation number. My credit card was billed immediately. When I didn’t receive products or communication from company on 11-2-2024 I sent an email to *********************. By 11-5-2024, I hadn’t received a response. I attempted to call the phone number they provided of ************ and got the automated response that the call couldn’t be completed as dialed, meaning the number is fake. I looked up the address of *** ******* *** ************* **. That’s where I found the BBB information and all the complaints that have been filed against the so called company.

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 bags of ***** *** **** Organic All Purpose Flour from Total Hill. They charged the credit card I have on file with ******, even though I didn’t order the product through ******. I never received the product. They won’t respond to my email inquiries and when I try to track the shipment, there is no evidence the shipment exists. I have disputed charge with my credit card company. This website must be shut down and held accountable for their fraud.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased products from ************* on October 12, 2024 and they've charged my credit card but have not sent me my products. They did send an email that my package was on it's way on October 21, 2024 but I have not received it. I sent numerous emails to them and none have been answered. I've sent an email to ************************* as well as *********************. I'm seeking from them my products or a refund. The products I ordered were a total of 5 Folgers Noir Instant Coffee 7 oz. jars.

  • Initial Complaint

    Date:10/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ONLINE SCAM OTHER COMPLAINTS . GEEZ THE 1ST TIME IN A LONG TIME I DIDN'T CHECK REVIEWS. THEIR SCAMMING THRU ******. WHY DOES ****** ALLOW THIS? PLEASE STOP THESE CREEPS.

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20, 2024 I made a purchase on ***** ******** for $22.78. They withdrew my money right away from my account. It said I would receive a tracking number right away and I never received one or any email for that matter. I later looked into the status of this company and realized this is a gentleman from China, who made a fake Business account. He also has been trying to steal money from good people that are just trying to buy products. They have never sent a product to no one ever because this is a fraudulent company. Business bureau needs to look into this company and remove it and get them in trouble for fraud. I have attached the gentleman’s name and description along with the Order number. Please look into this asap so no other person gets scammed by this man and his fake company.

Totalhill is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.