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Business ProfileforPirate Ship
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 680 S Cache St Ste 100-9149, Jackson, WY 83001-8694
- BBB File Opened:
- 3/8/2020
- Years in Business:
- 10
- Business Started:
- 4/23/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Customer Service, Manager
- Bjorn Borstelmann, CEO
- Contact Information
Principal
- Customer Service, Manager
Customer Contact
- Customer Service, Manager
Customer Complaints
65 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
19 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jerry L
03/16/2024
Pirate Ship Response
03/22/2024
We appreciate the Better Business Bureau for bringing this situation to our attention so we can help our customers to the best of our ability as soon as possible. We are super sorry for any inconvenience this adjustment may have caused you!
Carrier adjustments are almost always an unwelcome surprise even more so when your adjustment is a *** Over Maximum surcharge! If your package is approaching the maximum allowed dimensions for a *** shipment 130 in length & girth combined Pirate Ship will show a warning about the possible $1250 adjustment your account can incur.
Reviewing your account, were not seeing any outreach to our customer support team about this adjustment. Wed love to help ya out and luckily, our pirates are experts in helping navigate these tricky waters! Weve sent a message to the email associated with your Pirate Ship account about the next steps for disputing this adjustment and getting you back in ship-shape.
Once again, apologies for the huge inconvenience with your adjustment.
We look forward to hearing back from you!
Best Regards,
Pirate Ship
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